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GDPR Frequently Asked Questions for TeamKinetic

By

On 18th May 2018

In Policy and Operations, Security and GDPR, Technical Updates, Whitepaper

This document will continue to develop over time as we respond to more questions from our customer and users.  Please feel free to subscribe to stay up to date.

1. Do we need to get renewed consent from every volunteer and provider?

We will be asking all volunteers and providers to review their consent settings for communications and the sharing of their data with volunteer opportunities. You can see this email here 

Renewed consent and acceptance of the new EULA will be required when logging in.

We think the consent we have already obtained from volunteers and providers provides us sufficient cover under the ‘legitimate use’ to ensure we do not need to delete users accounts.

2. How long do you keep data after someone has unsubscribed or withdrawn consent?

Unsubscribed relates to email/SMS correspondence, and users are removed immediately from all mass communication and newsletter emails. They will still receive transactional emails specifically related to them and their volunteering. If a user withdraws consent or asks to be removed their volunteer data is immediately anonymised and their personal data is moved to a table only accessible by a system administrator. This moved data is stored for a further 7 days before being permanently removed. We do this to enable us to restore a volunteer profile deleted in error. Data in backups will disappear after our 30 day retention period. Data from backups is restorable but an hourly charge is levied.

3. What is your process if anyone exercises their right to be forgotten.

We will immediately start the removal process for any volunteer requesting to be forgotten or who asks to be removed. The data removal follows the same pattern as above in point 2.

4. How long would it take to delete their data entirely?

Volunteer data is made anonymous immediately. Personal data is immediately unavailable to volunteer administrators and providers. Data in backups will be removed after our 30 day retention period.

Data in backups is only accessible by our network administrators and not by any users at any level of our applications.

5. Do you have an archive of all the data we hold in the database?

All data is transactionally backed up daily and stored encrypted. Backups are maintained for 30 days.

6. Is the data anonymised at any point?

If a request for removal is received then volunteer data is immediately anonymised.

7. Is your data encrypted?

Password data is stored using a one-way hash using a randomised SALT with a length sufficient to prevent practical brute force or collision attacks.

All data at rest in backup or in transit is encrypted using a minimum 30 character length password.

8. Can the TeamKinetic privacy policy be found on the database by volunteers?

Yes. Our full terms and conditions and specifically our privacy policy can be found at https://teamkinetic.co.uk/vk/shared_includes/termsandconditions.htm#privacy.

9. When were your terms and conditions and privacy policy last updated?

Attached to this post are links to:

I have also included the new Schedule that I will be sending as an addendum to all customers to outline our responsibilities to you under GDPR.

10. Is the website hosted on UK based servers?

All our hosting servers are UK based.

11. Do you have an ICO certification number?

You can find our details at https://ico.org.uk/ESDWebPages/Entry/ZA036104

Registration number: ZA036104
Date registered: 14 January 2014
Registration expires: 13 January 2021
Data controller: TeamKinetic Ltd
Address:
Office 14 Parkway 2
Parkway Business Centre
Princess Road
Manchester
M14 7HR

12. Where do you explain to the volunteer that data is shared with other parties

Our email to all volunteers will reiterate that data is shared with providers and potentially external administrators where a volunteer opts to volunteer on an opportunity outside their application.

For all new volunteers, this consent is explicitly captured during the initial sign up process.

13. What fields can a provider see on a volunteer

Providers can see (but not edit);
Age
Contact phone number
Email address
Gender
Special requirements and disabilities (if the volunteer has chosen to share)
Criminal record check status
Unlocked custom registration fields

14. Can “Admin” users set some “Custom Fields” to be visible to “Providers” or not visible?

Our next release in June 2018 has enabled custom fields to be locked to admins only.

15. Can you make custom registration fields compulsory?

Yes, custom fields can be made compulsory.

16. How long do we store data on volunteer and providers?

TeamKinetic believe volunteering is a lifetime pursuit and as such see no reason to remove a volunteer profile on behalf of a volunteer due to inactivity.

We do believe it is important for a volunteer or provider to have the ability to remove themselves as and when they see fit

We appreciate that some organisations will not share our view, so we will provide a tool that will allow Admin users to search the database for inactive users based on Admin set criteria of time. This will provide a list of inactive volunteers the admin user will be able to remove from the system on mass.

17. Is there any further information of TeamKinetic and GDPR

You can read my last blog on this subject at https://teamkinetic.co.uk/blog/tag/gdpr/

And you can download our whitepaper on this subject at https://teamkinetic.co.uk/vk/shared_includes/are-you-ready-for-gdpr.pdf

18. Do we maintain Data Processing Records

Yes. We have a record of all Data Processors details and access to the data is maintain under strict regulation. We have detail records for the purpose of processing, descriptions of categories, detail data flow diagrams and full documentation of all third party data processors we work with. This is complemented by our policies on security, continuity and privacy.

19. Does TeamKinetic have a Sub-processor or level 2 processor change request process?

TeamKinetic shares very limited data with sub-processors and that data is anonymised. All sub-processes are legally bound by TeamKinetic to meet our data standard as outlined in schedule 6.

All customers are asked to review the schedule below. This will be sent in a separate email to all existing customers as an addendum to our current agreement and will require signing as soon as possible.

Schedule 6 Data Protection
1. Data Protection

1.1 For the purposes of this clause, the following definitions apply;
(i) ‘Data Controller’, ‘Data Processor’ and ‘process’ have the meanings given to them in the Data Protection Act 1998 and from May 2018 the General Data Protection Regulation 2016/679;
(ii) Service Users shall mean those who sign up to use the Services.
(iii) ‘Personal data breach’ has the meaning given to it in article 4(12) of the General Data Protection Regulation 2016/679;
(iv) ‘ Personal Data’ shall mean the personal data of the Service Users including their name, contact details, email, address, disability information, gender and employment or education experience.
(v) ‘Privacy Laws’ means the Data Protection Act 1998, Directive 95/46/EC, the General Data Protection Regulation 2016/679 qne the Privacy and Electronic Communications Regulations 2003; and
(vi) ‘Privacy notice’ means a notice providing individuals with information about the purpose for which and manner in which their personal data will be processed and the organisations that will be undertaking that processing.

1.2 With respect to the parties’ rights and obligations under this Contract, it is acknowledged and agreed that the Customer is the Data Controller and the Supplier is the Data Processor in relation to the Personal Data.

1.3 Where processing Personal Data on behalf of the Customer the Supplier agrees to;
(i) provide the Services in compliance with all relevant Privacy Laws;

(ii) not do anything (or permit anything to be done) which would put the Customer in breach of its obligations under Privacy Laws;

(iii) only process the Personal Data in accordance with the Customer’s instructions and only for the purpose of delivering the Services and not for any other purpose;

(iv) only process the Personal Data in such manner as is described in the Contract and, in any event, only process the Personal Data to the extent that is necessary to deliver the Services;

(v) implement and maintain the technological and organisational measures to protect the Personal Data against accidental or unlawful loss, alteration, destruction, or unauthorised disclosure, dissemination or access, or alteration;

(vi) not disclose or transfer the Personal Data to any third party (save where disclosure has been specifically authorised by the Customer under this Contract) and only provide access to the Personal Data to your personnel where such access is necessary for the provision of the Services

(vii) take reasonable steps to ensure the reliability of any of your personnel who have access to the Personal Data, ensure that those personnel are aware of their obligations set out in this clause 1 and have undergone adequate training in the care, use and protection of personal data in compliance with the Privacy Laws.

1.4 Upon the Customer’s request, the Supplier agrees to permit the Customer or its authorised agents to inspect the Supplier’s premises, data processing activities and systems, and/or have access to, and be provided with copies of any information (including without limitation the Personal Data) to enable the Customer to be satisfied the Supplier are complying with the obligations under this Schedule 6.

1.5 The Supplier must not sub-contract or assign any of its right or obligations under this Contract without the Customer’s prior written consent.

1.6 Where the Customer provides written consent to sub-contracting of the Services under clause 1.6, then the Supplier agrees to impose a binding legal obligation on their sub-contractor to comply with the obligations in this Schedule 6 where that subcontractor has access to, or will be otherwise processing, the Personal Data. For the avoidance of doubt, any such subcontract shall not relieve the Supplier of its obligation to comply fully with this Schedule 6 and the Supplier shall remain fully responsible and liable for ensuring full compliance with this Schedule 6 in all respects.

1.7 The Supplier will not transfer any Personal Data processed under or pursuant to this Agreement outside of the European Union without the Customer’s prior written authorisation. Where the Customer authorises the transfer of Personal Data outside of the European Union, the Supplier agrees to comply with any instructions the Customer may issue which are necessary to achieve compliance with the Privacy Laws.

1.8 The Supplier agrees to notify the Customer as soon as practical, and in any event within five working days, if the Supplier receives;

i. a request from an individual to access their Personal Data or to exercise the rights of individuals under Privacy Laws including the rights of rectification, restriction, blocking, data portability and/or erasure;
ii. a complaint relating to the processing of Personal Data under this Agreement;
iii. notification that an individual wishes to withdraw their consent, or otherwise objects, to the processing of their Personal Data under this Agreement; or
iv. any communication from the Information Commissioner or any regulatory authority in connection with the Personal Data.

1.9 The Supplier agrees to comply with our instruction regarding the response to and handling of a complaint, request, notification or communication described in clause 1.9 and provide such reasonable assistance to the Customer as is required to ensure that the Customer can comply with its obligations under the Privacy Laws.

1.10 The Supplier agrees to notify the Customer promptly, and within 24 hours, in the event of an actual or suspected personal data breach involving the Personal Data processed under this Agreement. The Supplier agrees to co-operate with the Customer fully to investigate such a breach by furnishing the Customer with information as may be reasonably required about the breach and the Supplier’s processing activities. The Supplier also agrees to comply with the Customer’s reasonable instructions regarding the management of and response to the breach and any steps necessary to prevent an equivalent breach in the future.

1.11 The Supplier agrees to comply with the Customer’s instructions as to the period for which the Personal Data shall be retained and regarding secure destruction or return of the data to the Customer following expiry of the Term.

1.12 The Supplier agree to indemnify and keep indemnified the Customer against all claims, demands, actions, proceedings, charges, costs and expenses (including legal costs and expenses) which may be brought against us in respect of or in any way arising out of or in connection with;
i. your breach of the obligations in this Schedule 6; or
ii. a claim that we are in breach of our obligations under the Privacy Laws as a result of any of your actions.

Wales Council for Voluntary Action Welcomes TeamKinetic’s Volunteer Management Software

By

On 14th May 2018

In News & Views

We are pleased to announce our bi-lingual system for WCVA is very close to becoming live for volunteers. The new system will provide an integrated platform for volunteers, volunteer centres and opportunity providers to communicate and manage opportunities.

WCVA Screenshot

WCVA Volunteer Portal

Already the system is being populated with opportunities on a temporary domain so that when the system becomes available for volunteers in June they will have plenty of exciting options to chose from.  The system will be integrated on the same pre-existing volunteering all-Wales database previously used:  www.volunteering-wales.net .

Once a volunteer has followed the simple five-stage sign-up form, volunteers are able to start searching for opportunities straight away. These opportunities can be searched for by keywords, distance and interests.  Volunteers can also track their progress and development; as they are able to log hours, track opportunities joined and receive incentives through digital badges. Opportunities can also be shared on social media channels such as Twitter, helping to further amplify volunteer engagement.

Organisations have access to a range volunteer management tools including reports,  rotas and events planning, log hours on the behalf of volunteers and communication features. These tools help to reduce time spent on administrative tasks, so organisations can focus on supporting volunteers and identifying new opportunities.

Commenting on the use of the TeamKinetic Fiona Lidell, WCVA Volunteering Development Manager, said: ‘We are pleased to be able to offer a user-friendly and efficient platform to encourage and support volunteering in Wales. At the same time, we recognise that not everyone wants, or is comfortable with digital systems. That is why we will continue to offer a parallel face to face service through local volunteer centres’.

You can read a volunteer’s experience signing up and using the system here.

To find out more information on our TeamKinetic, please feel free to get in contact:

Email:                    james@teamkinetic.co.uk

Phone:                                 0161 914 5757

For over ten years TeamKinetic has been developing innovative technological solutions for third sector organisations. We pride ourselves on our volunteer-centric approach and intuitive design.

Volunteer Management Software that WORKS.

TeamKinetic Case Study: Seashell Trust Finds A Functional Solution to Volunteer Management

By

On 8th May 2018

In Case Study, Charity, News & Views

Seashell Trust is home to the Royal School Manchester, a non-maintained special school, and the Royal College Manchester, an independent specialist further education college. Both school and college are residential and together cater for students from the age of 2 to 25. Students who attend our school and college are able to access on-site residential and short break facilities. A range of services are available to students, including an all-inclusive sports facility, specialist therapy, as well as staff with expertise in autism, multi-sensory impairments and behaviour management. We also offer a wide range of inclusive sport, health and leisure activities for the community including our students and staff.

With a team of 540 staff, two-thirds are full time and a further 150 volunteers, the charity’s workforce is large and mobile. The responsibility of managing the voluntary services within the Charity falls upon Stephen Pearson, Volunteer Coordinator.

The following case study explores how TeamKinetic has supported Steve and Seashell Trust in its volunteer management, improving the recruitment and retention of volunteers.

Firstly, please can you explain your role at Seashell Trust?

As volunteer coordinator, I am responsible for overseeing all of our voluntary services, from the recruitment, compliance checks and safety requirements for opportunities. I also work within the organisation to identify and develop opportunities for our volunteers, making sure the departments can support, develop and manage volunteers.

My role involves community engagement, sport and recreation, family support and outreach work, throughout all of these we try to encourage involvement from other organisations. I also look to manage our corporate voluntary services, as find many businesses and large organisations allow their staff two to three days of volunteering a year.

Why did you start looking for volunteer management software / How did you come across TeamKinetic?

Previously, we depended greatly on the use of excel spreadsheet as our database. This caused us challenges when trying to sharing or accessing with other users, such as when we wanted to produce reports.

We needed more functionality that came with a purpose-built software: the ability to sign up to opportunities through a website portal, to advertise opportunities online, the ability for volunteers to leave feedback.  Whilst exploring the different options available to us, we noticed with TeamKinetic software, opportunities can be shared in a network of connected organisations if opted in for. This provided volunteers with the unique opportunity to be able to join opportunities from different providers, but within the same area for example.

How have you found TeamKinetic meets your organisation needs?

Firstly, I believe the software has benefitted Seashell Trust, as everything is now available remotely through the cloud.  On the most basic level, it supports us as opportunity providers with recruiting, monitoring and reporting the activity of our volunteers. It provides our volunteers with a professional interface for them to find opportunities and interact with us an organisation.  It enables volunteers to register their interests online, access and join opportunities available, update their profiles with their DBS and CPD documentation and track the opportunities they have participated in.  These functions are only further enhanced when you consider how easy the system is to use.

TeamKinetic provides a better user interface for opportunity providers to communicate with volunteers, by providing plenty of options, from email, social media and text messaging. Combined with the feedback functionality for volunteers, the software creates a greater emphasis on communication, which helps to keep volunteers engaged.

Do you have any other comments or anything to add?

For other third sector organisations, I would highly recommend that they have a chat with the guys from TeamKinetic. The software they provide is exactly what it says on the tin, it works from an administrative point of view. You just have to point and click, the results are there. The software is colourful and visual, meaning it’s not a bore having to use and then there is plenty of support and assistance available to get the most from the software. The useful help guides and training manuals, combined with the specialist support provided by the team is really good.

As a product, I feel it is leading the market, with its regular updates, advanced functionality and the support provided. I think it really is one of those products that ‘does what it says on the tin’. We live in a digital age and if you are serious about keeping volunteers and recruiting new ones, then you have to change with the times. Something that I think TeamKinetic does.

Thank you, Stephen, for both your time and answers.

To find out more or to book a demonstration contact TeamKinetic at: 0161 914 5757

For over ten years TeamKinetic has been developing innovative technological solutions for third sector organisations. We pride ourselves on our volunteer-centric approach and intuitive design.

Volunteer Management Software that WORKS for Third Sector Organisations.

TeamKinetic Academy: Facebook Live Training Dates for TeamKinetic 1.0

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On 24th April 2018

In Application Features and Tutorials, News & Views, Technical Updates

facebook-live-brand-awareness

With so many new features and products in TeamKinetic 1.0 (TK1.0) we thought it would be best to invite you all to a series of master class sessions with Steve and the team.  This new version has the potential to take your volunteer management to a new level.

Join us on Facebook to see our interactive demos and join in the conversation directly with Steve.  As you know we love to talk through how and why we have made some of our changes. We also love to hear yours and your volunteers thoughts and feedback and this heavily informs our next versions.

These sessions are designed to be short and easy to follow, with loads of opportunity for you to ask questions.

References Wednesday 25th April 13:30
TeamLeaders Friday 27th April 13:30
Setting Maximum Sessions Wednesday 2nd May 13:30
TeamKinetic Chatter – Opportunity Chat Rooms Friday 4th May 13:30
Managing External Opportunities Wednesday 8th May 13:30
Reporting Update Friday 11th May 13:30

If you can’t make one of these sessions, don’t worry, we will be keeping the video on Facebook, as well as adding it to our YouTube channel and where appropriate putting them into the help documents.

Of course, you can always get in touch via the support tickets, email, phone or chat function. We want to know what you think, so please get in touch.

We look forward to seeing you this Wednesday for the first session

To find out more information on TeamKinetic, please feel free to get in contact with one of our Team by:

Email:                    james@teamkinetic.co.uk

Phone:                    0161 914 5757

For over ten years TeamKinetic has been developing innovative technological solutions for third sector organisations. We pride ourselves on our volunteer-centric approach and intuitive design.

Volunteer Management Software that WORKS for Third Sector Organisations.

 

TeamKinetic Academy: TeamKinetic V 1.0 Software Update

By

On 23rd April 2018

In Application Features and Tutorials, News & Views, Technical Updates

TeamKinetic is pleased to announce on Sunday, 22 April 2018, the latest update of our volunteer management software went live.Combining the Volunteer, Access and Club Kinetic into one singular application. TeamKinetic V 1.0 brings with it a host of new features and functionality, in this blog we look to explain specifically what they are:

Why TeamKinetic v 1.0?

We have now fully integrated Volunteer, Club and AccessKinetic and our old version numbering was based on our VolunteerKientic releases. So it’s time for a new beginning.

What should I look out for in this release?

This is a huge update with great additions to TeamKinetic’s functionality as well as under the hood changes to improve speed and reliability.

Look out for TeamLeaders, volunteer referencing, our new ‘Focus’ design, Android and iOS apps, more customisation and GDPR compliance.

Check out the new features on the demo site before they go live on your site

To access the demo site as an admin click here

From here you can see the new layouts, features and improvements.

 

Data Protection and Security

GDPR changes

You can see a summary of the changes we have applied for GDPR here

Information Governance ToolKit

As part of our commitment to the highest standards of data protection and information governance, TeamKinetic has undergone extensive self-assessment and external assessment by the NHS Information Governance team.

Apps and mobile

iOS and Android

As the march to mobile’s dominance in how many people interact with digital technologies continues, TeamKinetic have been working hard to catch up with this trend and provide an effective user experience available across all mobile devices. We have created a single mobile app that all volunteers can access.

Version 1 of the iOS and Android App is now available for your volunteers from the Apple App store and the Google Play store.  From your mobile device, you can access the app store and SEARCH “TeamKinetic” and you will be presented with our app to download for FREE.

Below you can see how this should look.  The Apps are only accessible to your existing users.  All new users must create an account via the website before they will be able to use the app. This is just for Volunteers at the moment, but still includes all the basic features you would expect including searching for opportunities and logging hours etc.

This is our first attempt in the mobile space so as always we welcome your feedback on your experience as we will look to improve this over the next 12 months.

We plan to prompt users to download the app when they log onto the site. App Acreen Shots

TeamKinetic now on Google Play and iOS APP Store.

Design and usability improvements

Volunteer opportunity management area

Making it easy for a volunteer to manage their opportunities continues to be of the greatest importance to our design process as this significantly influences the volunteer’s engagement with the site.  We have looked to bring all elements of opportunity management into a single area so a volunteer can easily join/ leave sessions, leave feedback, log hours, see a map of the opportunity location and join the opportunity Chat.

Using the new focus layout, volunteers can quickly see the navigation and actionable areas of the page.

1 Design Improvements

More customisable emails

It has long been our ambition to give you the ability to edit all emails that the system sends.  Over the next few months, you will notice the editable ‘customise emails’ list will grow as we expand this function.

Combined viewing and editing volunteer profile page

Volunteer information is now neatly and logically situated on a side menu, allowing easy access to all their information.  We have removed the EDIT button and instead made the fields editable directly from each page.

Combined viewing and editing opportunity page

We have replaced the opportunities green menu bar and replaced it with a slicker side menu, removing the need to scroll down endlessly to find what you are looking for.

 

Shorter improved menu for volunteers

In design, less is often much more. This is why we continue to strive to reduce clutter and simplify the volunteer experience.  It has been our aim to have all key volunteer functions only one click away from the front page.

The Volunteer front page acts as a snapshot of everything that volunteer needs to know.  This will continue to be a work in progress as we look to improve the user experience, but this is the largest overhaul to the volunteer pages since we started some 10 years ago. As always are keen to hear your feedback.

Full set of sharing icons for volunteers to share opportunity details to social media

5 social sharing

Where possible we have tried to make it simple for volunteers and providers to share their opportunities via existing social media, leveraging their existing audience reach.

“If you want more volunteers you need to ask!” is the simple advice when it comes to volunteer recruitment.  Building an audience for your opportunities using social media makes asking even easier.

Simplified volunteer qualification and document upload and review

Many opportunities require volunteers to hold specific certified skills or qualifications, these might be achieved through in-house training or awarded by an external body. We have simplified how a volunteer can record their qualifications and training.

We have also added the ability for Admin users to be able to add training and qualifications on behalf of volunteers and lock these documents so volunteers can not remove or alter them.

Each volunteer now has a single page where they can quickly review all relevant certification and training.

New Features

References       

References…References…References!!! The bane of many volunteer managers lives.  All that paper flowing around, and waiting for people to respond can be a nightmare.

TeamKinetic now offers a complete digital solution, allowing you to create your own custom reference forms which are automatically emailed out to referees.  When the referee completes the form, they are automatically attached to the volunteer ready for you to review.

This mean no more referees getting bombarded with the same referee form, as they can be reused for other opportunities.  You can also create higher level reference forms for more demanding opportunities, allowing you to customise your questions in relation to the role.

Say goodbye to references stuffed in filing cabinets and say hello to the digitisation of your entire volunteer reference system.

TeamLeaders

Teams of volunteers often have a leader, someone who has been volunteering for years, the ‘go to’ person when things go wrong.  For many organisations this person is a very valuable asset to your volunteer programme, and often knows what is happening on the ground more than the administrator or the provider of the opportunity.

You can now mark these people as TeamLeaders within the system, giving them a superior status, and more importantly allowing them to confirm when volunteers have attended.  This automatically logs the hours on behalf of the provider allowing a more accurate representation (in real time) of what is happening on each volunteer opportunity.

Maximum sessions per event

When an exciting event is added to your system there is often a rush by volunteers to get on the best opportunities, as many volunteers will be aware that they may not be accepted for every one they apply for, they often try and join many more than they can practically manage.

For this reason we have built a ‘Max Limit’ function into each event, allowing you to stipulate how many sessions each volunteer can join on a single event.

Map view when searching opportunities

Over the past few months we have had a number of requests to make it more simple to find opportunities based around a particular location.  The addition of a map view whilst searching opportunities offers a very effective visual tool to help volunteers look for opportunities that are near them.

Opportunity chat rooms

Do your volunteers use facebook groups or WhatsApp to communicate amongst themselves?  This can pose some potential risks to you and your organisation. To understand more about these risks read our article on the subject here.  To mitigate the need to use external sites such as these we have added an “Opportunity” chat room.  This is an area where volunteers can talk to other volunteers or the provider on an opportunity.

User safety is of paramount importance so we have equipped the chat room with language filters that limit the use of offensive language, as well as users having the ability to report offensive or inappropriate comments.  Only volunteers on that particular opportunity can use these rooms, so access is strictly managed and people can be removed or blocked from commenting if they are not using the chat room in good faith.

Volunteers do not automatically share any personal data with each other in the chat unlike with other social media.

This function can be disabled for your application if you do not wish to use it, we want to improve the social side of volunteering in a safe setting and we saw this as an important first step.

Minimum notice for leaving a session

This particular feature has been under debate for a long time and has been asked for by a number of customers.  As an administrator, you will now be able to set a minimum notice period that a volunteer must give if they intend to leave an opportunity.

For example, volunteers will not be able to leave an opportunity less than 48 hours before it takes place.  Instead, if they attempt to do that they will be presented with a pop-up message on the screen that says if you wish to leave this opportunity “please contact the provider on Tel no…..”  And the provider can remove the volunteer from the session, but the volunteer will be prevented from removing themselves.

Please be aware of the unintended consequence of enforcing this feature.  Volunteers who can’t leave the sessions may just not turn up, and you may be unaware and under-resourced as a provider.

New sharing page for administrators to track what opportunities are being shared and from where

You can now see which systems are sharing opportunities on your search pages, and how many opportunities they are sharing.  Ideal for when you want to find out information about a particular external opportunity.

Reporting

Additional reports and quick stats

We have compiled some new exciting statistics for you and revamped the reporting library.  You can now see how a full breakdown of how many volunteers are engaged with the system including; How many have joined at least one opportunity, how many have joined and logged hours and how many have joined multiple sessions.

The reporting page is also broken down into sections by using a side menu, making it much easier to navigate. And it includes a handy DATE RANGE facility, allowing you to integrate particular periods of time.


Zooming capabilities on web analytics graph

The Web Analytics reports now include the ability to select a specific date range, allowing you to pin point particular time periods when you have done promotional drives or canvasing, so you can see in more detail what impact your work has had in regards to people using your system.

8 reporting zoom
Identifying inactive volunteers

The following definitions have been developed to create better clarity
For some time, Admin users have been asking how they can easily identify the level of participation volunteers have with your volunteer programmes.  To help simplify this process we have developed the following definitions to describe a volunteers level of participation:

A “Converted” is volunteers who have joined one or more opportunity sessions.
An “Active” is a volunteer that has attended and logged hours for one or more opportunity sessions.
A “Repeat” is a volunteer who has joined sessions on two or more opportunity sessions.

TeamKinetic hopes you are as excited about these changes as we are.

If you have any additional questions or would like to find out more, please feel free to get in touch with one of the team via email or phone us on 0161 914 5757.

Please note this list is comprehensive but not exhaustive.

Are you ready for GDPR?

By

On 23rd April 2018

In Application Features and Tutorials, Policy and Operations, Technical Updates, Whitepaper

A whitepaper to help you get ready for GDPR and find out what it means for your data.

Whitepaper – Are you ready for GDPR – Download the paper here.

What should you be doing now?

If you haven’t started preparing your organisation for compliance then the next 3 months are crucial. If you have started getting ready for the GDPR deadline,  keep going.

Make sure your board is bought in to the importance of the project. Having the support you need from the top is vital to the GDPR compliance process.

ONCE THE GDPR COMES INTO FORCE, YOUR BUSINESS MUST:*

  1. Keep a record of data operations and activities and consider if you have the required data processing agreements in place
  2.  Carry out privacy impact assessments (PIAs) on products and systems
  3.  If applicable to your organisation, designate a data protection officer (DPO)
  4.  Review processes for the collection of personal data
  5.  Be aware of your duty to notify the relevant supervisory authority of a   data breach
  6. Implement “privacy by design” and “privacy by default” in the design   of new products and assess whether existing products meet GDPR standards

 

What are TeamKinetic doing right now

See what we have already put in place, to be ready for 25th May 2018.

https://teamkinetic.co.uk/blog/2018/02/07/teamkinetic-updates-new-eula-and-data-policy/

We continue to work with our customers to ensure compliance and understanding.

Are you ready for GDPR?

Deadline – 25th May 2018

Information sourced from UKFast, Berwin,Leighton,Paisner and Onside Law

Contents

Let’s refresh

Why has the GDPR come about?

What about Brexit?

What should you be doing now?

Data security is EVERY business’s business

Key changes to consent

Key changes to breach notifications

Are the rules different for electronic communications?

What is TeamKinetic doing right now?

Disclaimer: The information in this whitepaper is for your general guidance only and is not and shall not constitute legal advice. If you need advice on your rights or responsibilities or any legal advice around data protection matters, please obtain specific legal advice and contact an adviser or solicitor.

Let’s refresh…

What is the GDPR? The General Data Protection Regulation (GDPR) is a binding legislative act from the European Union for the protection of personal data. The Regulation tackles the inconsistent data protection laws currently existing throughout the EU’s member states and facilitates the secure, free-flow of data.

Why do you need to know about it?

As of April 2016, businesses have been preparing for the legislation coming into effect on 25th May 2018. Although we are in the process of leaving the EU, working towards GDPR compliance remains crucial.

If you fail to comply with the Regulation you could find yourself being fined up to 4% of your company’s global annual turnover and your reputation damaged beyond repair.

That is 4500% increase on current fines that can be issued by the ICO!!

Now that the deadline is just 3 months away, is your organisation ready?

Why has the GDPR come about?

There is a need in Europe and beyond for a standardised data protection framework that addresses the rapid technological advancements that have taken place in recent years, putting the personal data of the masses at risk.

Where do vulnerabilities lie?

Everywhere. All organisations are at risk of a cyber-attack, despite common misconceptions that some industries are more secure than others.

The results of a survey carried out by the Information Commissioner’s Office (ICO) of 173 councils at the end of 2016 reveals that more than 15% of councils do not have data protection training for employees processing personal data and a third do not carry out privacy impact assessments (PIAs) as required by the GDPR.

The survey’s release coincided with the news that the ICO had fined Norfolk Council £60,000 for a data breach in which social work files were discovered in a cabinet bought in a second-hand shop by a member of the public.

Capgemini: The Currency of Trust, February 2017

74% of UK SMEs had a security breach in 2016.

While leaving vulnerable information in a cabinet or on a train may seem like a problem from 1997 rather than 2017 – when cloud technology means physical files never need to leave the office – the overarching security challenge remains.

Professionals across the public and private sectors must be aware of the nature of the data they are accessing from their home networks and ensure they are doing so securely.

Computer Weekly: Many Councils Still Unprepared for GDPR, March 2017

What about Brexit?

Despite the vote to leave the EU, UK businesses must continue to work towards GDPR compliance. Not only has the UK government stated that it is good business practice to do so, but the legislation applies to all businesses working within the EU and with EU data. A failure to comply can lead to significant fines and irreparable damage to a company’s reputation.

The latest thinking is that the UK could replace the 1998 Data Protection Act (DPA) with legislation that mirrors the GDPR, enabling the UK to achieve free data flow with the EU post-Brexit. The government has warned that it may take two to three years for the European Council (EC) to decide that the UK has an adequate data protection regime.

While the impact of the Investigatory Powers Act on the UK’s GDPR compliance has yet to be fully understood, it is possible that the mass surveillance and data retention practices carried out under the Act could cause issues when the EC comes to decide whether the UK’s practices are adequate. The existence of these two extraordinarily contradictory legislations could result in a UK equivalent of the Privacy Shield agreement held between the US and the EU to facilitate secure transatlantic data flow.

If your business activities are contained within the UK or elsewhere within Europe, you will have to observe the protections afforded by the GDPR for citizens.

What happens if my business is not complaint?

The GDPR introduces a two-tier fine system that emphasises just how small a financial deterrent existed under the Data Protection Act (DPA).

As of the 2018 deadline, any data controller or processor that fails to comply with the Regulation will face the following fines:

 

Tier 1

If a data breach occurs that puts highly important data at risj, the data controller/processor will be fined upto €20M (£17.25M) or 4% of the previous year’s global annual turnover, whichever is greater.

Tier 2

Any other data breach could lead to fines of up to €10M (£8.6M) or 2% of the previous year’s global annual turnover, whichever is greater.

 

It is estimated that if breaches remain at the same level as in 2015, the fines given will raise 90 fold from €1.4 billion to €122 billion

Key changes to consent

Do you ask your customers for permission before you use their data? Do you go a step further and tell them what it will be used for? If the answer to either – or both – of these questions is no, you could be in trouble if you don’t start changing your ways before the GDPR deadline.

 

Why is consent important?

Consent enables your business to lawfully process data.

Organisations applying the GDPR’s standards are giving individuals greater control over their information and, in turn, building trusting relationships that ultimately keep customers coming back for more.

Any business found to be misusing personal data will be fined according to the highest level of the two-tier system and – most poignantly – is at serious risk of damaging its own reputation. When is consent required? You must have the data subject’s consent to lawfully process their data. However, just to confuse things, there are instances that will call for consent to be acquired via alternative methods; we’ll clarify this shortly. Consent is also needed under ePrivacy laws if you’re in the business of tracking communications and installing software and apps on devices.

If you want to use someone’s personal data they must give you explicit consent to do so. This means in practise no pre-ticked boxes, a user must always choose to tick the box.

If you want to use an individual’s personal data for multiple purposes, they must give consent for each purpose, separately

 

Who might need an alternative method of gaining consent?

Most commonly, data controllers in a position of power such as public authorities and employers who are likely to find getting valid consent challenging and so must consider the alternative options.

For example, if you are a highly successful eCommerce business is bringing on board a new supplier of garden furniture, you will need a contract with them that clarifies the role of each party and enables you to lawfully process their data.

Whether you are the data controller or processor, you must always record how consent was given, who from, when, how, and what the interested parties were told.

You must not bundle your consent request with your standard terms and conditions.

 

Does your consent process meet GDPR standards?

Carry out a thorough review of existing consent processes and asses whether they meet the Regulation’s requirements. if they do, there is no need to request consent from the subject again.

Key changes to breach notifications

Europe had a phenomenally inconsistent data protection landscape. It meant that when a Switzerland-based business suffered a data breach affecting people in Greece, Italy and Spain, the organisation would need to comply with the breach notification standards of each of the three member states.

This lack of uniformity throughout Europe means that while some member states, such as Spain and Germany, are recognised for their rigorous data breach privacy laws, there are also member states with minimal to no regulations in place.

In this environment, organisations in lax member states have not needed to notify an authority of a breach.

The GDPR smooths all this out with the introduction of a single breach notification requirement.

 

What is a personal data breach?

A personal data breach is not simply the loss of data but a breach of security, resulting in the destruction, loss, alteration, unauthorised disclosure of or access to personal data.

When must the relevant supervisory authority be notified?

The relevant supervisory authority must be informed of any data breach that puts an individual’s rights and freedoms at risk. This includes a loss of confidentiality and financial loss.

Data controllers must inform the supervisory authority without undue delay and within 72 hours of learning of a personal data breach. They must state:

  1. Its nature
  2. The approximate number of people affected
  3. The contact information for the organisation’s DPO (if one has been appointed)

The controller must also pin-point the likely consequences of the breach and the measures taken to reduce further risk to those affected.

Data processors must tell the data controller about a data breach without undue delay after having become aware of it.

If a breach is significant enough that it is in the public interest, those responsible – be that the controller or processor – must do so without undue delay.

The impact of data breaches If we hark back to our real world TalkTalk and Yahoo examples, we can see that the severe consequences each company experienced following their respective breaches were related to how they handled the aftermath of the breach and not simply because the breach happened in the first place.

What should you be doing now?

A personal data breach is not just the loss of that data but a breach of security, resulting in the destruction, loss, alteration, unauthorised disclosure of or access to personal data.

  • Educate your employees about    personal data breaches and how to   spot when one has occurred.
  • Set-up an internal process for reporting   a personal data breach.
  • Make sure you have the internal resources and processes in place to   detect and investigate breaches. Speak to any third-party data processers if they are storing your data.
  • Put an incident response plan in place.

Are the rules different for electronic communications?

No, not really. The EU has introduced a complementary legal framework to the GDPR to clarify exactly what data controllers and processors must be doing to protect individuals’ communications; electronic or otherwise.

  1. New cookies responsibilities   for browser providers Users must be given the choice to consent to cookies as part of the browser software set-up. This should reduce or eliminate cookie banners on websites entirely.
  2. Extra-territoriality and 4% fines The Regulation no longer applies solely to the EU. It applies to anyone in the world that provides publicly-available “electronic communications services” to acquire data from the devices of EU citizens. Any organisation that breaches the Regulation will be subject to the GDPR’s two-tier fine system. That means you should be paying attention even if your business is contained within the UK.
  3. The Regulation application is expanded Unlike its predecessor, the ePrivacy Directive, the ePrivacy Regulation goes beyond the traditional telecommunications organisations and internet service providers. It incorporates messaging apps like WhatsApp, and email providers, amongst other communications suppliers such as Facebook and Snapchat.
  4. New rules for processing communications data The Regulation introduces new rules for handling: what was said, who said it, where and when. This data is confidential; interfering with it could result in a Tier 1 fine.
  5. Exemption analytics cookies Businesses are exempt from the cookie consent requirement when using firstparty analytics. However, using third-party analytics platforms such as Google Analytics requires user consent.

For the non-techy amongst you, ‘party’ refers to the website that places the cookie. So when you visit www.ukfast.co.uk, and you find the domain of the cookie placed on your computer is www.ukfast.co.uk, this is a first-party cookie. If you visit www.ukfast. co.uk and a cookie by a suspiciously dissimilar name appears, this cookie has been placed by a third party.

Like the GDPR, the ePrivacy Regulation will come in to effect on the 25th May 2018.

Source: http://privacylawblog.fieldfisher.com/2017/the-new-e-privacy-regulation-what-you-need-to-know/

TeamKinetic Case Study: How Active Stirling uses TeamKinetic to integrate volunteers

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On 17th April 2018

In Case Study, News & Views

Active Stirling delivers sport and physical activity across the Stirling area on behalf of Stirling Council. The responsibility for recruiting, managing and deploying volunteers and sports coaches falls to a wide range of staff within Active Stirling, including Mark Findlay the Employability and Volunteering Manager at Active Stirling. The following case study explores how TeamKinetic has improved the volunteer management process.

Active Stirling

Hello Mark, can you please tell us about your role at Active Stirling?

Collectively my team oversees the recruitment of volunteers and coaches for our community programmes such as term-time activities and holiday programmes. As part of our work, we also manage the coach education programme, which is aimed at offering local clubs, coaches and volunteers training opportunities from safeguarding and protecting children, first aid courses and other similar kinds of courses.

Can you tell me about the type of volunteers you manage?

We have a range of volunteers that contribute to the work of Active Stirling, the age really varies from young sports coaches to our walking groups. In terms of the number of volunteers we have if you look at our after schools programmes we have over three hundred volunteers helping to deliver breakfast, lunchtime and after-school clubs.

How did you previously manage volunteers?

Before using TeamKinetic, many of our groups were self-contained and operated independently. Of course, this was great that they were able to support themselves, but it also meant they were isolated. Using TeamKinetic has helped us to integrate these groups, provide a single platform for them to communicate and for volunteers from different cohorts to explore other opportunities.

Why did you start looking for volunteer management software?

We needed a systematic way of recruiting, deploying and managing our volunteers. It was around the same time I visited Glasgow Life, where I had previously worked and they introduced me to the software. I then reached out to Steve and Chris at TeamKinetic and we organised a meeting and demonstration.

How have you found using TeamKinetic’s Volunteer Management Software?

We have found the benefit of the software to be in its ability to be a ‘one-stop shop’. By that I mean it has all the functionality you need from an end user, the volunteer, to the opportunity provider, Active Stirling in our case.  It has become much easier for us to signpost our volunteers to finding opportunities.

How many opportunities do you post a month?

Currently, we post between 7 and 10 opportunities each month, but we expect this to rise once have we have the system fully integrated across the company

What makes TeamKinetic a stand out product?

“The system is easy to use and is really accessible for our volunteers 24/7. As many of our volunteers are students, they are able to log on when they want to see what opportunities are available. We can also upload all our training opportunities onto the system which again is great, as it keeps everything in the one place”

Thank you for your time and comments Mark.

With experience in working in Sports, Universities and Local Authorities, TeamKinetic has been leading the volunteer management innovation for the last ten years. Having developed one of the most advanced volunteer management system currently available on the market, with a core volunteer-centric design, it uniquely puts the volunteer’s experience first.

To learn more about the benefits TeamKinetic’s Volunteer Management Software could have in your organisation, please get call or email one of our team:

T: 0161 914 5757

E: james@teamkinetic.co.uk

School Under the Tree – Ethiopia – A mid-week reflection

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On 12th April 2018

In Community, News & Views

One of TeamKinetic’s founding Directors, Chris, has joined the School Under the Tree to explore future voluntary opportunities in Awasa, Southern Ethiopia. In his latest blog, Chris shares his experiences and what he has learnt so far.

Over to you Chris…

Hello from afar!

In my last blog, I set the scene and expressed how we wanted to identify opportunities to develop this small and underprivileged town with a sustainable funding model for its school.

So as I reach the halfway point of this amazing experience, I wanted to reflect on what I have seen and learnt as a volunteer. I also want to ask you for your thoughts on how we make our projects more sustainable and resilient.

Day 2 – A Bumpy Arrival

After the 11 hours of flying, and 5 of the scariest hours of my life driving, our guide dropped us at our first hotel. Tired and a little travel sick from the journey we settled in for a few beers before calling it a night.

To welcome us into Awassa was Belay, the founder of The School Under The Tree and its head teacher. It didn’t take long before we started discussing the challenges the school is facing, and how with little funding, time or resources they have been coping.

We quickly got into discussing the many issues the school faced, and much like the English primary schools I’m more used to working with, it had neither the money or time to solve many of the problems. Despite being thousands of miles away, Belay was describing the same fundamental issues of many British Primary School.

It also became clear Belay was wary of the four strangers from England, promising him the world.  But once we began sharing our past experience in Schools, mine teaching PE, we started to build a level of trust. One of the most important lessons from this trip has been the building of trust and relationships. If we want to make this project a success, then we need nurture our relationships with the locals. In the evening we said our goodnight to Belay and our guide, settling in for a decent night sleep.

Day 3 – Just a little disruption

I was woken at 5:50 am by the crowing of a Cockerell, which I am convinced was positioned on my window ledge he was that loud! We convened at breakfast to plan our day.We convened at breakfast, making our plans for the day. It was far from the usual two pieces of toast and jam in the UK, but that’s not to say it didn’t do the trick.

There was a mix of nerves and excitement to start our volunteering at the school, we did not know what to expect or how we would be welcomed. But what a welcome it was – excited, giddy, full of smiles and fun.  The children were just as curious as those in the UK, and with many of them not having seen an Englishman you can imagine the amusement. Unfortunately, the school facilities were unlike any I had taught before.  The school had just one toilet, a description I would use loosely and is without a playground or books. Instead, the school relies on enthusiasm and a desire to learn.

It became clear that we were going to be a bit of a distraction, I suppose if are going to be,  you might as well make the most of it. So Wayne, one of my group’s volunteers, began leading a rendition of Heads, Shoulders, Knees & Toes and so it began.

After lunch we sat down with Belay and picked up where we had left off the night before, discussing the issues he faced. Together we identified the following challenges the small private school faces in delivering an education to the very poorest children in the area:

  • There are far more children than spaces available in the school.
  • Property values in Awassa are seeing a significant increase under the pressure of urbanisation making rent very expensive.
  • The school is fully dependent upon charitable donations.
  • The local tax regime treats private school as any other business and the corporate tax on income is high and treats charitable donations as part of their income.
  • Children who graduate from the school can access free government school places at Grade 1 but many don’t seem to do this and right now we don’t know why that is.

I would love to speak to other organisations or individuals who have experience of working in Africa and Ethiopia who might be able to share their experiences with regards to these issues.

Our solution is to develop a volunteer tourism service for students. We want to recruit up to 20 students in 2019 to visit Awassa for two weeks and work at the school and orphanage as teachers and youth workers. We would train and support the students prior to visiting Ethiopia and they would help promote the charity to their friends and family.

I can say this experience has been truly amazing and has altered my perception of Ethiopia and Africa so much. As a relatively cynical 39-year-old businessman, I have found myself moved to tears by some of the wonderful stories I have heard this week. I think anyone who visited this amazing place would go home a more humble person.

This is our first venture into this type of activity and we are driven to succeed, The School Under the Tree deserves to succeed. I would love to hear peoples thoughts on using charity tourism to help fund this project, and your experiences of the dangers and un-foreseen impacts volunteer tourism can create.

Please feel free to reach out to me: chris@teamkinetic.co.uk

TeamKinetic Case Study: NHS Trust of Warrington & Halton Hospital

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On 11th April 2018

In Case Study, NHS

The combined NHS Foundation Trust of Warrington and Halton Hospitals is responsible for a budget of around £215 million each year. They manage over 4,200 staff and provide access to care for over half a million patients.

Two volunteer managers, Claire and Emily, manage and coordinate volunteers across the entire trust. We spoke to Claire to find out how Warrington and Halton have managed volunteers since December 2016 using TeamKinetic volunteer management software.

WHH VOLUNTEERS LOGO

Can you explain your roles and responsibilities at Warrington and Halton Hospitals?

Emily and I lead the volunteer programme here at Warrington and Halton Hospitals Trust.  We are responsible for the safe recruitment and training of new and existing volunteers and developing innovative ways to engage volunteers to support patient and visitor experience.  We also work alongside the whole staff team to develop and improve their volunteer management skills.

How did you come across TeamKinetic?

In a previous role, I was the North West Volunteer Centres Representative for NCVO and had a demonstration of the Volunteer Kinetic software when the Volunteer Centre network was looking at alternative brokering solutions. It was a couple of years later when working with Warrington and Halton NHS Trust that I saw the opportunity for TeamKinetic to provide its software benefits for the organisation, so I got in touch.

Can you tell me about the kind of opportunities you have available to volunteers?

Currently, we have 32 different opportunities for volunteers to get involved with. Both clinical and non-clinical.  Some of these roles are more traditional such as our administrative roles, meeting and greeting and ward buddies, but there are also some unique roles that we have developed specifically for us. We have worked closely with our theatre departments, to develop roles for volunteers to assist our sterile services and provide back-office support to the stores. We also have volunteers in our eye clinic, medical engineering department and accommodation and education department to name a few.

How has TeamKinetic improved the recruitment process for volunteers?

The volunteering portal provided by TeamKinetic has allowed a simple registration process for our new volunteers enabling us to exceed our volunteer recruitment forecast to date. Being able to monitor the recruitment steps and manage the administration of DBS checks has supported a smoother and quicker registration to active rate.

How has TeamKinetic benefited the volunteer?

Our volunteers are aged from 16 to 83. For those confident using technology, it has handed over the responsibility for finding opportunities, logging hours and tracking their progress. This has incentivised them to search for more opportunities that match their interests and suit their needs.

Of course, for those less confident using technology we have spent some time showing them. For others we can imitate them as a user, enabling us to log their hours and track their activities.  Provider and Volunteer feedback on the portal is also a useful tool in encouraging others to register and supports the recognition and reward of their individual contribution. We have received some great feedback from our volunteers, telling us how much they like the system and like being able to pick their own opportunities and have the ability to try a variety of roles at the same time.  This has been a major draw for some of our younger volunteers who are keen to further their education and careers in the Health and Social Care field.

How has TeamKinetic benefited the opportunity providers?

Using the volunteering portal to list opportunities has made advertising opportunities across lots of social media channels and websites a lot easier. We take a short amount of time to train key staff to upload opportunities themselves if they are confident. This gives them more freedom and access to engaging volunteers who engage in their area of work

For those departments and staff who have time limitations and have a host of other programmes and systems to use, we are able to take the pressure off them and do it on their behalf. Collectively, this reduces the pressure placed on us volunteer managers and also reduces the time it takes for them to advertise opportunities.

What influence has your organisation had in the development of TeamKinetic’s functionality?

Over the last year, we have continually provided feedback on how the system could be developed to support specific aspects of our recruitment and administration processes and give us back valuable time to support our volunteers and staff. As the NHS’ recruitment is a much more stringent process compared to other sectors, such as sport. We needed a greater focus on the internal documentation required, and some of the suggestions we have made have gone into the development of the software.

What advice would you have for other NHS Trusts who need to improve their volunteer management?

For us, TeamKinetic software simplifies the recruitment and management of volunteers, enabling us to advertise opportunities on multiple social media channels and being an easy read platform for our volunteers to get involved in the opportunities available. Engaging more volunteers and providing robust good quality opportunities that support our staff and patient experience enables us to add value and improve our service to those using Warrington and Halton Hospitals NHS Trust.

Thank you for your time and comments, Claire and Emily.

If you would like to find out more about TeamKinetic’s software work please visit our website or read more on how we have helped NHS Trusts to improve their volunteer management. Check out our other blog on NHS Pennine Acute Trust or book a free demonstration now.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on G2, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Academy: TeamKinetic Chatter, Online Chat Rooms for Opportunities

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On 10th April 2018

In TeamKinetic Features

TeamKinetic is pleased to announce that the latest version of TeamKinetic Volunteer Management Software has arrived, bringing with it many new tools and features.

Now available is TeamKinetic Chatter that provides isolated chat rooms for opportunities that volunteers, providers and admins can use. It is a secure platform for volunteers and opportunity providers to communicate without the use of external instant messaging services.

TeamKinetic understands the importance of being able to have a communal area for volunteer and opportunity providers to be able to share their thoughts and comments on an opportunity. It enables those essential messages to be communicated to all volunteers without the formalities of an email or the cost of a SMS text.

In developing this functionality, the option to develop an API that connects Whatsapp or Facebook Messenger was considered. However, this feature would be limited as not all volunteers have the same access or use technology to the same extent as others. Factor in the inadequate control over how the data is shared following the acceptance of terms and conditions for using an external application and developing an internal function became more appealing. To help achieve GDPR compliance, it is in the best interest of TeamKinetic and our clients to reduce any opportunity for data to be shared unnecessarily.

TeamKinetic felt that by using our own chat engine it enables the opportunity providers and administrators to control the room’s tone, message and comments using the profanity filter and comment approval and deletion features.

TeamKinetic hopes that this new feature will continue to help develop the community aspect we want all of our voluntary organisations to share with its volunteers.

We look forward to showing how to use more of our functionality in the future.
TeamKinetic’s data policy can be found here

To try out TeamKinetic Chatter please follow the instructions below:

For volunteers,
Step 1 join an opportunity

Join an opportunity

Step 2 – using the left-hand navigation bar, click onto ‘chat room’

using the left hand navigation bar, click onto 'chat room'
Step 3 – enter any comments into the type area and click ‘add’


For opportunity providers,
Step 1 Using the navigation bar, hover over ‘opportunities & provider’ and on the drop-down menu, click ‘Opportunities’.

Using the navigation bar, hover over 'opportunities & provider' and on the drop-down menu, click 'Opportunities'.
Step 2 Find the opportunity you wish to add a comment to

Find the opportunity you wish to add a comment to
Step 3 Using the left-hand navigation bar, click on the ‘chat room’ button

Using the left hand navigation bar, click on the 'chat room' button
Step 4 Enter any comments into the type area and click ‘add’

Enter any comments into the type area and click 'add'

If you have any further questions or would like to share your thoughts, please get in touch with our team.

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