Evaluating What Matters: Exploring how to capture and showcase social value beyond the pound
As the people, charities and organisations from the third and public sectors in the UK fighting for equality and social inclusion, we are increasingly feeling the pressure to speak the language of funders and government: return on investment, value for money and percentage contributions to GDP. That’s because we depend on getting the funding we need to be able to do what we do best: help people.
However, even if we are putting the emphasis on economic capital and measuring our success in GBP, who will be left to tell the human stories? This is important as when we humans talk about money, it makes us less pro-social. This means that the policy-makers who decide how and where to spend money are less likely to be focusing on social needs when discussing how much it’s going to cost. What if we could see past the pound and stop measuring what is easy and start better understanding and valuing our well-being and all the amazing work that goes into supporting it?
This session will explore how participatory design and leaning into values like joy, connection, and confidence can help evaluate and capture a richer and more holistic social value of projects and services that promote well-being and social inclusion. It will do so using learning from research carried out by Joanne Irvine on the social impact of a Glasgow Life volunteer programme. The session will be participatory and invite participants to reflect on the role of the third and public sectors in promoting more qualitative approaches to measuring social impact.
We are very pleased to extend our Midweek Masterclass programme by welcoming some great guests on to give you some of their insight and expertise. This time around, we have Joanne Irvine, a social designer, facilitator, evaluator, migration and sustainable development expert, and, to top it all off, chair of Volunteer Glasgow!
Wednesday, May 7th 2025, Online
Evaluating What Matters: Exploring how to capture and showcase social value beyond the pound
As the people, charities and organisations from the third and public sectors in the UK fighting for equality and social inclusion, we are increasingly feeling the pressure to speak the language of funders and government: return on investment, value for money and percentage contributions to GDP. That’s because we depend on getting the funding we need to be able to do what we do best: help people.
However, even if we are putting the emphasis on economic capital and measuring our success in GBP, who will be left to tell the human stories? This is important as when we humans talk about money, it makes us less pro-social. This means that the policy-makers who decide how and where to spend money are less likely to be focusing on social needs when discussing how much it’s going to cost. What if we could see past the pound and stop measuring what is easy and start better understanding and valuing our well-being and all the amazing work that goes into supporting it?
This session will explore how participatory design and leaning into values like joy, connection, and confidence can help evaluate and capture a richer and more holistic social value of projects and services that promote well-being and social inclusion. It will do so using learning from research carried out by Joanne Irvine on the social impact of a Glasgow Life volunteer programme. The session will be participatory and invite participants to reflect on the role of the third and public sectors in promoting more qualitative approaches to measuring social impact.
Evaluating what matters: exploring how to capture and showcase social value beyond the pound
Last year, I was researching volunteers and volunteering in Scotland. My research uncovered some really interesting insights. One was that the promotion and communication around volunteering tends to be more focused on the opportunities, challenges and benefits for the volunteer individually and much less on the benefit or impact on communities. The latter is harder to measure yet understood as crucial for volunteer satisfaction and recruitment because volunteers sign up to make a difference and they want to be able to see that difference. It is also necessary to attract funding and support. This led me to start thinking about creative ways to better capture the social value and impact of volunteering on communities and I embarked on a partnership with Glasgow Life to carry out a social impact evaluation on their volunteering programmes.
From my initial desk research, it became clear that our market society demands that we evaluate everything in exact quantities. Most of the social impact reports and efforts I was seeing were measuring people in numbers, volunteering in hours given and results in activities. Even measuring social value tends to be captured by very quantitative elements such as the number of volunteer hours, per cent of profit donated and number of people supported. This is useful at a macro level and has been a great way to get public procurement and private sector to think about how to contribute to social good but it doesn’t tell us much about what is working and the impact it’s having.
What is our role as the third and public sectors?
As the people, charities and organisations from the third and public sectors in the UK fighting for equality and social inclusion, we are increasingly feeling the pressure to speak the language of funders and government: return on investment, value for money and percentage contributions to GDP. That’s because we depend on getting the funding we need to be able to do what we do best: help people and close the inequalities gap. For example, Volunteer Scotland has just released the results of a study it has commission on the social value of volunteering in Scotland which has calculated a whopping contribution of £2.3 billion in terms of economic and social value (not including the costs of volunteering).
When I tried to find the total value of Scotland’s economy, the earliest estimate I could find was for 2023 and it was £218 billion. Comparatively, this means the volunteering sector in Scotland contributes about 1% to Scotland’s GDP. When government officials are looking at sectors and deciding where to make cuts or invest, I am not entirely sure that 1% will sound very important to them unless they know what the impact of that 1% is actually achieving for society. I am sure that the support and care provided to the millions that need it go way beyond quantitative measures.
Moreover, when I asked some volunteers how framing this as a contribution to GDP made them feel, it was a mixed bag. Some thought it was great and couldn’t believe it was so much, some were offended at how their work could be quantified in this way and some felt that their work was being commodified. In fact some volunteers were suffering from a cognitive dissonance between the sense of purpose, feeling part of a community and other benefits they get from volunteering and the feeling of being taken advantage of, trapped in a consumer society they disagree with and feeling pressured into volunteering to help right the wrongs of capitalism gone awry.
Are we perpetuating the ‘economy’ bias?
So even if we are putting the emphasis on economic capital and measuring our success in GBP, who will be left to tell the human stories? This is important as when we humans talk about money, it makes us less pro-social (read David Dylan Thomas’ book ‘Design for Cognitive Bias’ for more).
Let me say this in another way: the policy-makers who decide how and where to spend money are less likely to be focusing on social needs when discussing how much it’s going to cost. Moreover, some studies have also shown that increased wealth inequality can decrease empathy and make individuals more self-focused, potentially reducing pro-social actions.
This is crucial in the context of a difficult fiscal environment in the UK where funding is increasingly limited and public and third sector actors are struggling to maintain their services, show the importance of their work, raise funds and attract and retain staff and volunteers. Yet this work is more urgent than ever: we find ourselves facing unprecedented inequalities whereby the gap between the rich and the poor is only getting bigger at home and globally. We are suffering from a mental health crisis. Loneliness and isolation are on the rise and hyper-individualism and mistrust of government institutions and charities means people are disengaging from civic life and we are seeing a worrying decline in volunteering.
So my question is, should we be speaking their language or should we be fighting for the non-economic value and impact of our work to be duly recognised and measured differently? Perhaps we need a combination.
Some interesting research by Sue Carter Kahl at the University of San Diego for the Initiative for Strategic Volunteer Engagement is also showing that at least some funders want more than just the numbers. I certainly don’t have the perfect solution here (sorry!), but I have a point of view and an example to share and I would welcome people’s views and feedback.
Looking past the pound: a values-based approach
In the research I carried out, I asked how participatory design might help qualitatively evaluate and show the social impact of Glasgow Life’s volunteering programmes. I used a combination of participatory design and design ethnography methodologies to measure the social impact and design a new values-based evaluation framework and a social impact report.
I achieved this by rolling out a collaborative process that got the people benefiting from the programme and the volunteers to define the social impact and value of the programme according to their own lived experience. The data I collected was qualitative and based on semi-structured and unstructured interviews, workshops using engagement tools, a survey with open-ended questions and observation. I analysed the data and experimented by coding it against relevant human values, and then reviewed the results to understand what values were coming out strongest. I then tested and validated the results with the volunteers, staff and participants of the target volunteer programme, which was a weekly Health Walk.
The results?
What emerged was evidence that the health walk is so much more than just a one-hour walk a week with three walk leaders and over 20 community members achieving an average of around 6,000 steps per walk. Multiply that by 22 walks across Glasgow every week with 76 volunteers, which means a total average of 86,944 volunteer hours. Multiply these hours by the minimum wage, and that’s over £1 million value per year to our economy… (See what I did there?)
Rather, it became clear that much more social impact could be measured and showcased than what was being captured. The evaluation showed just how much their Health Walk programme enhances social connection, social inclusion, physical health, mental health, confidence and joy. I combined this with the quantitative data usually collected every year through an annual survey. I was then able to connect this to broader strategies such as Scotland’s National Performance Framework and Scotland’s Mental Health Strategy 2017-2027.
From these results, I developed a simple evaluation framework based on the top five values that emerged from the data and connected these to clear outcomes and results based on the evidence. The idea was to ensure that this could serve as a new way to capture and showcase the social value and impact of the Health Walks every year.
Celebrating volunteers and all the benefits of volunteering
When it comes to evaluation and capturing data, it’s always a good idea to know why you want it, what you need and who it is for. In this case, Glasgow Life wanted to focus on showing volunteers their impact. As I mentioned above, one of the difficulties volunteer-involving organisations have is attracting and retaining volunteers. This is recognised in Scotland’s Volunteering Framework as a key outcome: “There is an environment and culture which celebrates volunteers and volunteering and all of its benefits”. So I used the new evaluation framework and data I had collected to design a simple, lively social impact report that served as a thank you to the walk leader volunteers.
The report turned into what I can only describe as a cross between a photo book and a zine with quotes, case studies and data points to help get the message across. You can find it here.
It’s not fancy or complicated, it’s just different and focuses on showing the qualitative aspects. When I shared the report out over a lovely thank you lunch, the effect it had was palpable. The walk leaders couldn’t quite believe it and even the walkers were reminded how much the volunteers did for them. It was a beautiful moment of shared meaning for everyone and I was very glad I was able to help create it.
Quotes
“It’s great fun being a walk leader and heartwarming to know that it means so much to the walkers – very special indeed!”
Volunteer
“I have to say, I filled up when I read the report. It’s very uplifting to read about the impact that the role we do has on people”
Volunteer
“It just goes to show you that we don’t thank them enough for what they do for us”
Walker
Some reflections
Unlike calculating social value in GBP, there isn’t a one-size-fits-all all solution to capturing and showcasing social impact qualitatively. This makes it hard then for the third and public sectors to be able to collectively show value.
However, this doesn’t mean we shouldn’t do it. Barriers to this include the time and effort needed of course as well as a general preference for ‘exact’ data, ‘certainty’ and clearly measurable data that makes qualitative data not as trusted or valued. I think we have a duty to change that. The thing is, we are talking about measuring the social impact of efforts to deal with complex social issues and there is nothing certain or easy about that.
One thing we can be certain of is that social issues are messy, interconnected and difficult to solve. Social issues need social solutions first, then both the human and financial resources to resolve it. So why can’t we frame our work and the impact it has in a social way? It’s just too important not to.
More about Joanne
As a social designer with a background in international development cooperation, Joanne advocates for the social inclusion, human rights and the empowerment of marginalised people and communities to achieve equality for all. She is passionate about participatory design and putting people at the centre of strategy, social design, learning, innovation and evaluation. She has longstanding experience with the United Nations Development Programme and the UN Migration Agency providing technical assistance, capacity development, strategic planning and policy advice to help governments embrace diversity, reduce inequalities and support communities become more inclusive and prosperous.
She has been fortunate to have lived in Spain, Tunisia, Egypt, Belgium and Switzerland and has travelled and worked extensively with many countries’ local and national authorities, charities and UN partners worldwide. After returning to Scotland in 2023 and pursuing further education with the Glasgow School of Art, she is enjoying combining her experience in the third and public sectors with her passion for participatory design and innovation. She is now Chair of the Board of Trustees of Volunteer Glasgow and a consultant leveraging design-led research and participatory design to enhance strategic planning, fundraising, evaluation and research for charities and the UN.
Joanne holds a BA and MA in Hispanic Studies and French from Glasgow University, an MA in International Development Cooperation and European Policy from the Autonomous University of Barcelona, a Diploma in Forced Migration and Human Rights from the UN University of Peace and an MDes Design Innovation and Citizenship from the Glasgow School of Art. As a life-long learner, she is also working towards a BA in Visual Communications with the Open University.
Now, we’re going to do something we don’t usually do, and that thing is opening this Masterclass to everyone – not just TeamKinetic users! So please do join us (for free!) to hear Joanne speak about her research and the complex topic of social value.
We are pleased to announce that the next major update of our native TeamKinetic mobile apps is ready for launch. We’ve brought the parity between the desktop and mobile versions closer and fixed bugs and made usability improvements.
HourTrades
You can now view and process HourTrades on the mobile app, all the same functionality that is available on the desktop app is now here as well.
Resource Area
Volunteers can now access the same resources as when using the desktop app right from their dashboard in the mobile app.
Supports all the various types of resource options; links, text, downloads etc.
Opportunity Badges
We now display the opportunity badges as tags in the search results page. When viewing the opportunity, you can see the icons and names of the badges associated with the opportunity.
HTML Opportunity Descriptions and Event Description
The mobile app will now correctly display the new HTML content that we have added to your opportunity description text. You can now add links and styling to your descriptions and see them all on the mobile app.
Additionally, we have added support for HTML in the event page, which has been available in the desktop version for a while now.
Session Descriptions
The new session info descriptions that you can add to individual sessions are also supported in this new mobile release. You can add unique text and links to each individual session.
Paged Search Results
When you perform an opportunity search, you’ll get the first 25 results immediately, and then as you scroll down, we’ll present the next set to you.
This greatly improves the speed at which we can return the first set of results and provides a super easy way to get to the next set; just pull down on the screen to reveal the next 25 results.
Opportunity Chat Room Visibility
When the opportunity chat room functionality was switched off, the icon for the chat room was still shown, although the chat room was not functional. This obviously caused confusion and has now been fixed.
There are over 35 smaller updates and changes, from fixing typos to making the ordering of sessions make more sense. Update and give it a whirl.
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A few weeks ago, I had the privilege of attending my very first HVMN Conference in Leeds. If you’re from the hospice sector, chances are we may have crossed paths over the past year. Finally getting to meet so many incredible people in person, hear their stories, and share experiences was truly a highlight.
This year’s conference took place at the beautiful Horizon Hotel in Leeds. The venue was spacious, which was a blessing given the number of sponsors and exhibition stands – no risk of feeling cramped! Our stand had a prime location right next to a coffee machine, which, if you ask me, is a small but significant win.
I spent two days immersed in conversations, listening to stories from hospices across the country – their challenges, their worries, but also their wins and hopes for the future. There’s something incredibly inspiring about being in a room full of people so dedicated to making the world a better place. Yes, my social battery was running low by the end of each day, but I left with a renewed sense of hope and excitement for what’s ahead.
Lessons learned
Leaving the event after two days was bittersweet – I only wish it happened more than once a year! But more than anything, I felt grateful to be part of such a passionate and resilient community.
Each day was packed with insightful speakers who weren’t afraid to tackle big, sometimes controversial, topics. And that’s what made these talks so impactful. They reminded everyone in the room that they’re not alone in their struggles. It’s easy to forget how isolating this kind of work can be until you’re in a space where others openly share the same feelings. The camaraderie in the room was undeniable. It’s no wonder so many people left with big smiles on their faces.
From TeamKinetic’s perspective, it was fantastic to see our clients in person and catch up over a coffee. I had the chance to chat with many people, including those who didn’t end up using our system – it was still lovely to check in and see how things were going.
Having attended a few conferences during my time at TeamKinetic, I can say that each one has its own unique character. What makes the HVMN Conference stand out is that everyone there is in the same boat. There’s an unspoken understanding, a shared mission, and even the formation of friendships.
Hello and welcome to TeamKinetic’s TeamTalk April newsletter in blog form! We hope you find value in this TeamTalk, as always, we really appreciate feedback so feel free to leave a comment, shoot over an email, or message via social media.
This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.
If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!
To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:
Volunteering has always been a powerful way to support causes that truly make a difference. War Child, an incredible charity dedicated to helping children affected by conflict, is no exception. As an organisation that will soon be using our volunteer management software, I was thrilled to have the opportunity to experience their work firsthand by volunteering for War Child at one of their events.
Why Volunteer for War Child?
War Child has an amazing presence in the UK’s music scene, organising events that raise funds to support children in need. Their work extends beyond just fundraising. It’s about bringing people together through music to make a real impact.
If you’re a music lover and enjoy being part of live events, volunteering for War Child is an incredible way to combine your passion with a great cause.
My First Time Volunteering for War Child
When I learned that War Child needed volunteers for a Tom Walker concert in Glasgow, part of Brits Week, I jumped at the opportunity. Having spoken to their team before, I already knew how passionate and genuine they were.
Before the event, I was in regular contact with Georgie and the UK fundraising team, who ensured everything was well organised. On the day of the concert, I arrived at the venue and was greeted by two volunteer managers, Rich and Jim. They made sure all the volunteers felt welcome and prepared.
What Did We Do?
The main role of volunteers at the event was to sell merchandise and encourage donations. Before the concert started, we received training on how to use card readers and handle different customer situations. It was great to see how smoothly everything was run and how much thought had gone into making sure volunteers felt supported.
One of the best parts of the night was working alongside other volunteers, including Gaelle, who also shared her thoughts on the experience:
“It was my first time volunteering at a music event, and I loved how engaging it was. Everyone was in great spirits, and knowing we were helping War Child’s cause made it even more rewarding.”
Why This Experience Stood Out
This was not just my first time volunteering for War Child. It was my first time volunteering in the UK.
As someone who works in the volunteer management sector, I was eager to see how volunteering works in practice at a large-scale fundraising event. War Child’s approach was efficient, well-organised, and welcoming, setting a great example for other charities looking to engage volunteers effectively.
Final Thoughts
Volunteering at the Tom Walker concert was an unforgettable experience. It combined my love for music with a meaningful cause. It also gave me a deeper appreciation for the work that goes into organising charity events. If you’re a music fan looking for a way to give back, I highly recommend volunteering for War Child.
Who knows – you might just find yourself at the next big concert, making a difference one donation at a time.
Interested in Volunteering? Keep an eye on War Child’s website for future opportunities. You can also reach out directly to see how you can get involved!
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Hello and welcome to TeamKinetic’s TeamTalk March newsletter in blog form! We hope you find value in this TeamTalk, as always, we really appreciate feedback so feel free to leave a comment, shoot over an email, or message via social media.
This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.
If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!
To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:
This upcoming TeamKinetic 2.6.0 release contains a lot of under-the-bonnet stuff that you won’t really see but will help us support our new and existing customers better. But of course, we’ve added some lovely goodness for everyone as well. We will be working hard to bring these new features to the mobile app but as always they appear first on the web version.
So, let’s take a look at what to expect in this upcoming release…
ToDo Tasks for Administrators
As well as being able to add notes and files to a volunteer’s profile you can now add ToDo tasks. These can be assigned to any administrator, and given a due date.
Administrator dashboards show their assigned tasks with all the information needed to complete them.
We’re interested in your feedback on this new feature, how you envisage using it and what might improve it.
Improved Bulk Volunteer Adding/Removal Tool
If you ever need to add lots of volunteers to lots of sessions then the bulk add tool is perfect for this. If you haven’t seen it yet, check the SESSIONS section of your opportunity management page and hit the blue BULK ADD/REMOVE VOLUNTEERS button.
It has now been improved greatly by the addition of day and time filters for the session selector. Want to add a bunch of volunteers to every session on a Monday that is between 9 and 10 o’clock? We’ve got it covered!
Session No-Show Counters
In the log hours section when managing an opportunity you can record a no-show for a volunteer.
Recording a no-show for a volunteer will now be exposed on the volunteer profile page.
You can filter/search volunteers by the number of no-shows recorded and find those volunteers who might need a little help.
Extended Session Description
Once you’ve added your opportunities you can now edit individual sessions and add longer extended descriptions to each session to help your volunteers choose the correct session.
The volunteer will be able to see the session description on both the initial opportunity advert page and in their opportunity management area.
HTML Styles and Links in Opportunity Descriptions
This a long sought-after feature you’ll be glad to hear is now available for admins and providers. Using the familiar editor you can now spice up your opportunity descriptions with extra styles, colours and features.
Improved and Extended Managed Expenses
We’ve overhauled the managed expenses feature and added some important new functions.
Administrators can now set a per-mile rate for travel claims. When a volunteer creates a claim for travel the approximate travel distance is calculated and displayed. This same distance is shown to the administrator when managing the expense.
Additionally, we’ve added vehicle types, and set expense reasons that you can use to report and organise your expense claims.
The administrator view for expenses has been updated to include the distance calculation, what the claim is for and to indicate if the claim is more than expected for the journey.
AI Assistant for Creating Opportunity Descriptions
Do you get stuck for ideas or need some inspiration when creating your opportunity descriptions? We have a new AI assistant which, with a few keywords, can create your opportunity description for you.
It’s super easy to use and you can play with the keywords to get the right tone and content. Once you hit the use button the description will be put in the regular opportunity description box (now with those extra styles and hyperlink functionality) for you to edit and polish.
Include Volunteer Names in Bulk Emails
Create bulk emails and insert the volunteer name to personalise them. Just click the *|NAME|* replacement and it will appear in your bulk email text. This will be replaced by each volunteer’s name when the email is sent.
Flexible Opportunity Availability
We know that volunteers would like some indication of when a flexible opportunity is available, so we have added a days-of-the-week matrix.
Opportunity creators can indicate which days of the week the opportunity is generally available by checking the boxes. This matrix is included in the opportunity advert for volunteers.
Session Reminder Emails
Administrators can enable an option to send volunteers a reminder email containing their sessions for the next day.
The option is in the super admin > options > email notification section. Previously only those opportunities with custom emails were included, now all volunteers on all sessions will be reminded. The email goes out at 08:30 the day before their session.
Custom Field Improvements
Administrators can add ToolTips to custom fields that have extra information about the question to help it get completed correctly.
When searching/filtering on custom date fields you will now see the familiar date interface with from, after, between etc options. Previously it was a simple text entry where you could only match exact dates.
We have added a new NOT ANSWERED entry for custom yes/no questions so you can also quickly pull up volunteers or providers who have not yet completed this custom field.
Provider Email Improvements
You can now see, edit and resend your provider bulk emails in the same way you can for volunteer emails.
Ad-hoc emails that providers send now always have the provider’s name and contact details clearly in the email. We hope that this enables more direct communication between the provider and volunteer, saving you time and effort.
Improved Layout for Volunteer Profile
There were a few optional portions of a volunteer profile that were separated out, like emergency contact details. In some cases, these were also not editable. They have all been combined into the main volunteer personal details panel now, and can all be editable.
ID and background checks have now been combined into one section, whether you are using digital ID and background checks or manual, everything is in one place now.
The summary details strip has been tidied up and the last login information is now across both desktop and mobile.
When adding a custom award badge you can now adjust the award date so you can retrospectively award badges.
The email delivery checking has been improved to handle more of the special characters that might appear in the subject that was preventing us from being able to match the sent email.
Finally…
There are of course many smaller updates and changes, bug fixes and improvements, the most important ones I’ll list below.
All the Other Stuff
Accessibility improvements that help assistive tech users skip repetitive sections
Adjust location area on self-managed opps
Display the friendly custom email name to make it easier to find emails
Added a panel to the provider’s dashboard showing outstanding applications
Delete and filter roles
Reinstated the location details box for opportunities with no specific location
Added custom email for expiring background checks sent to volunteers
Added an option to make provider feedback on volunteers optional
Fixed bug where only the first selected opportunity badge was added when creating opportunities
Trusted provider option to use managed expenses
Prevented a batch/bulk email send from failing if a single email was bad
Added a bulk email log that can be used to recover failed bulk emails
Provider search filter for those with empty profiles
Higher contrast map pointers on all maps
News items are shown on the provider’s dashboard
Download the day schedule as a list
Improved font sizing on smaller screens
Sends an email to the volunteer when a meeting booking is altered
We encourage you to take a look around the custom email and options area as there are often new emails and options added that you might be interested in. Please get in touch if you have any questions or feedback about this version and remember you can try all this stuff out immediately using your regular admin login at https://beta.teamkinetic.co.uk.
Thank you for supporting TeamKinetic.
You can find TeamKinetic on social media and listen to our podcast:
Hello and welcome to TeamKinetic’s TeamTalk February newsletter in blog form! Well to kick things off, all of us at TeamKinetic wish you all a very happy new year! We hope you found the time to rest and recover over the holidays.
We hope you find value in this TeamTalk, as always, we really appreciate feedback so feel free to leave a comment, shoot over an email, or message via social media.
This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.
If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!
To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:
We have now completed our integration of the First Advantage suite of digital ID and background checks. You can now initiate an entirely digital ID and subsequent background check with a single button press! The results and updates are fed directly back into your TeamKinetic dashboard.
How does it work?
There is some necessary paperwork to set up your First Advantage account and create the required roles you will be using. This is where you decide if you need to check the adult or child lists and what level of checks you’ll be using. We will guide you through this process and get your account set up quickly and easily.
After that it is just a case of pre-paying for bundles of checks, switching on the option and selecting the volunteers you want to check.
Once initiated the volunteer will receive an email and a text message with the instructions and help they need.
You will be alerted as the checks progress and once complete, the background check details, dates and numbers will be recorded in the volunteer profile.
What does it cost
We sell pre-paid bundles of credits for digital ID and enhanced-level background checks. The digital ID check costs one credit and the background check a further credit. If the digital ID check fails you will only be charged a single credit, you are only charged the further credit if the check progresses to the background check stage.
Credits are available in bundles of 10 for £80.00 or 50 for £230.00 (plus VAT) and you can purchase credits directly from the app via card or bank transfer.
Where can I find out more?
We have a few videos and documents where you can discover the process and how it works.
You can also find this information in the Super Admin > Setup menu under the API and Integrations section.
Interested in taking the next steps towards fully digital and integrated ID and background checks? Open a support ticket or hit the button in the Super Admin > Setup menu under the API and Integrations section.
It’s a great way to streamline and speed up your onboarding process.
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