TeamKinetic

Build better volunteer communities

Author: Chris Martin (Page 1 of 5)

Why TeamKinetic has gone mobile

As TeamKinetic makes it iOS application available to its customers and existing volunteers, we discuss the evidence that has driven this change and our hopes of making volunteering even more accessible.

The march of technology is relentless, and the pressure on organisations in sport and the 3rd sector to offer multi-channel and multi-platform solutions to better engage with their stakeholders continues to grow as they compete for attention against a sea of other content. These trends mean that making TeamKinetic available on mobile was essential.

mobile usage by country – Comscore

The data shows that the time spent on mobile has surpassed that spent on other web-enabled devices, and this trend is consistent in developed and developing economies. It is not a case of “if mobile is important?”, but to acknowledge its predominance in the decision-making process for future development.

Dominance of multi-platform applications

The evidence is clear; consumers now expect a multi-platform product that allows them to switch between the different versions of the platform, undertaking some tasks on their desktop and others on their phone or tablet. With other data suggesting these browsing choices are time of day dependent.

on-line device usage by time of day

When looking at how to engage with your audience, in our case volunteers. We have to accept these trends and offer a product that can cater to the desires and expectations of the user.

Using the mobile platform, both in its native application format and via the mobile browser, not only have we been able to increase the potential reach and time available to browse, we can also access additional functionality.

The use of GPS and geo-location services, open-auth protocols to make signing in and staying signed in easier and using the camera or address book are all examples of technologies that work particularly well on a phone to improve customer experience. Our founding belief at TeamKinetic is to always keep the volunteer and their experience central to our design philosophy, so the decision to create the app was easy to make.

This is our first step of many as a truly multi-platform company, no doubt we have plenty to learn if we want to recreate our desktop experience on a much smaller device, but working with our customers, that’s our ambition. The rewards for success for our customers, the Sports Clubs, charities and communities are potential too great to ignore.

We must constantly challenge ourselves to look at our organisations and consider how well we provide services and how accessible they are. We must push to deliver to stakeholders the experience they have come to expect.

TeamKinetic products will provide that level of service at a fraction of the cost of in-house development.  Please get in touch to see a demo of our system and how it might improve your stakeholder engagement, build your community and change your world.

How can NGBs do more with less in this new world of funding from Sport England

So as the dust settles on another funding announcement from Sport England, it’s clear we are definitely in uncharted territory. With many National Governing Bodies (NGBs) receiving significantly less than in sport-england-active-nationprevious periods we look at how the role of the volunteer will become essential in improving our sporting institution’s resilience.

The last round of funding covered 46 sports between 2013 and 2017 and with a total value of £493 million. The newly proposed £88 million spread across 26 sports, with four sports accounting for just under 50% of that funding is a deep cut to our sporting infrastructure. Sport England, operating in these austere times, have had to make some tough decisions and their new approach of encouraging NGB’s to focus on their “core market” may prove to be the best opportunity for a return on this significantly reduced investment. Only time will tell.

Further announcements are due in February, but it is doubtful that any major changes or reversals will be announced. What is clear based on the announcement yesterday is it is going to be a challenging environment for this next funding cycle.

So what do NGB’s do now?

Beyond getting all their members to start buying lottery tickets here are some ideas and thoughts that we thought it would be useful to share.

If all the NGB’s stopped existing tomorrow, would people still be playing sport this weekend?

I know this is something of a loaded question, of course, they will, but, only by relying on the ubiquitous and passionate volunteer-led sport across the country. NGB’s are still vital to the efficient delivery and development of their sports, but now they must learn to effectively leverage their volunteer base if they want to see their sport flourish under such deep cuts.

 

The growth of NGB’s over the last 20 years through the cash injection offered via lottery funding changed them in many cases into fully professional businesses that thought in terms of customers. They were more income-driven and had significant overheads to cover, as is typical during periods of rapid organisational growth. Of course, this led to improvements in a range of areas such as safety, facilities, professional levels of training, policy, etc.. and some of these improvements were drastically required. But in that jump to a more professional world, some of our traditional voluntary infrastructure struggled to keep up.

It is here that we think NGB’s can make some drastic gains with their core market. By understanding the many roles played by people at local, county, regional and even national level and what engages and motivates those individuals to give up their time is the area which could have the largest potential impact.  How many of these functions are volunteers, even though many may not self-identify as such, is one of the many questions NGB’s need to answer. How do you upskill these people, how do you empower them and how to ensure you do not rely on the same individuals undertaking all the work every week.

This next four years is an opportunity to reinvent many NGB’s from the ground up, to look at how you make them local led grassroots organisations that can simultaneously grow participation, membership and customer base. To do this requires two of the most valuable resources available, people’s time and enthusiasm.

NGB’s will have to become much better at responding to the demands of their stakeholder base, of directly engaging and understanding what the volunteers who operate their clubs and county organisations want and need.

In 2016, there have never been more ways to participate at a local and hyper-local level. With more channels available via social media; new ways to raise capital via crowdfunding and peer-led lending. NGB’s that thrive will use this technology to drive the benefits and stories about their sport locally and nationally. This will not be a top-down marketing campaign as these are often very expensive, but it will be a bottom up user led movement. An example of the type of user led content I refer to can be found on line; right now there are 13.3 million Parkour and 4.6 million Freestyle football user-created videos on YouTube.

It will be the role of the NGB’s to make it easy for participants, volunteers, helpers, and officials to create and/or find existing communities where individuals can engage directly. We have used these concepts and ideas as we have developed our volunteer management platform TeamKinetic and we continue to try to build using these principals:

  • Empower people to do it for themselves.
  • Reward and recognise them and when they do, do it in a way that appreciates what motivates them.
  • Make getting involved easy to find and then intuitive to undertake.
  • Share your successes and your failures with your community so that everyone can learn.

Our technology is not for everyone right now, but we know these principals superseded the digital realm. Not everyone wants to engage via their computers or phone, but the principals stand no matter how you look to engage with the people who make your sport happen. We find its a combination of people, policy, process and technology that allows an organisation to scale the use of volunteers effectively.

If you would like to know how we can help you reconnect with your volunteer base, how our systems and research can empower more people to get involved and how you can recognise those people; who support your organisation week in, week out. Our work and that of our partners as part of the Join In consortium is available, and we are keen to talk to all NGB’s on how we can help you do more with less. Feel free to contact me at chris@teamkinetic.co.uk or call our office on 0161 914 5757.

TeamKinetic take a closer look at the new Sport Englands volunteer strategy

The announcement earlier this year that Sport England had identified volunteering as a key area for investment and development in their “Towards An Active Nation” strategy document was widely welcomed. Today’s latest release “Volunteering in an Active Nation” is the next step in the realisation of that objective.

vol-active-nation

If you have been involved in sport at almost any level, you would have been keenly aware that it does not happen without the combined efforts of 100’s of people.  From the top of sport to its very grassroots volunteers are essential.  For so many years there was an assumption that organised sport just happened! This is a view TeamKinetic did not share, and we set out to change that seven years ago when we built VolunteerKinetic. It’s with a sense of excitement we have been waiting to see what Sport England had in mind to re-imagine the sports volunteer landscape.

The acknowledgement in the document for the Sport and Recreation Alliance and our consortium of partners is something we are really happy with, although it is still early days we have been really busy behind the scenes since we were passed the baton by Join In.  Our hope is that through the work of the partners in the consortium we can provide a range of digital tools, research, campaign experience and support that will be invaluable in helping Sport England realise their vision. This will start this month with Sports Personality of the Year, and hopefully early in the new year, we will have even more to shout about.

The strategy commits to a £26 million investment, taking us to 2021, with £6 million available in the first round in February 2017.

The two initial funds are called

  • The Opportunities Fund – targeting people from disadvantaged areas.
  • The Potentials Fund – targeting 10 to 20 year olds.

Each fund is worth £3 million, and it seems quite clear that Sport England is very keen to widen volunteering to be more inclusive and representative.

THE OPPORTUNITY FUND

Initially making it clear that disadvantaged can mean many things to a broad range of communities, they go on to say they are looking for partners who are trusted in their local communities and will consider bids “which contain smaller elements of sport and physical activity.”

Maybe most telling is the final statement;

“To emphasise our commitment to reaching this new audience, we’re aiming to award at least 50% of the fund for projects run by partners who are new to Sport England or even new to sport and physical activity.”

This seems to fit with the information we have had before today’s announcement with Sport England keen to look beyond the more traditional and established sport offer.  We think this fund provides some interesting opportunities for traditional organisations such as County Sports Partnerships and Local Authorities to work with less traditional partners such as youth and health groups, to provide infrastructure and support through volunteers for volunteers.

THE POTENTIALS FUND

Sport England have identified the benefits of “youth social action” which has been the focus of the #iwill campaign run by Step up to Serve. This campaign was recently granted a £40 million extension until 2020 by the Prime Minister, Theresa May.

Step Up To Serve CEO Charlotte Hill presented the keynote speech at our annual conference this year at Manchester Metropolitan University. The #iwill campaign offers an opportunity to recognise and acknowledge the role of youth social action and provides a route for young people to get involved.  We advise every organisation who works with volunteers, to got to the #iwill website and make a pledge now.

The strategy does lack detail on what it may fund, but it does contain the provocative line “We’ll be looking for projects which connect with the lives and aspirations of 10 to 20 year olds. Sport and physical activity should be involved, but it doesn’t have to be the sole focus. We’re looking for brilliant ideas.”

We hope this allows for the type of innovation and creative engagement that will inspire young people to help lead this work.  We will be looking at how we work with our current customers and those we have been speaking with for some time, to help integrate our digital tools to provide the type of experiences and bring to life the brilliant ideas young people have.

The document makes numerous mentions regarding “digital” and its importance.  We will be working hard over the next few months to understand what that means and how to maximise our platform and its related connections.  We will be exploiting all our years of expertise in the sports volunteer sector to make sure VolunteerKinetic remains the most powerful volunteer management system available.

I think that pretty much covers the main elements as we understand them, please share your opinions with us on this latest strategy announcement.  We are keen to know what you think and how you might be able to benefit, or if you think Sport England may have missed anything.  We believe that this is where the hard work starts and we are ready to roll up our sleeves and get stuck in.  If you want to join us on this mission, don’t hesitate to get in touch.

 

 

Volunteering in an Active Nation

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TeamKinetic has been working to improve the experience and opportunities available to people in sport for almost a decade. We are excited to announce we are now part of a partnership that will help to deliver Sport England’s new Volunteering in an Active Nation vision.

In September, the Sport and Recreation Alliance was handed the baton from the Join In Trust to work with partners to continue to focus on sport volunteering. TeamKinetic is delighted to be a part of this partnership working with Do-it.org, GLL, Jump, Volunteering Matters and Greater Sport.

Because of the importance of volunteering in sport and recreation, the partnership has come together under a shared vision to make volunteering in sport more accessible and more appealing to a diverse range of people. We want to see more people sharing their professional skills, experience and enthusiasm for sport and recreation, and we want them to feel that their efforts to help others are valued and that they benefit from being involved.

We welcome the opportunity to work with the Sport and Recreation Alliance and partners to develop an effective matching service that will make it as easy as possible for people and clubs, organisations and events which need volunteers to find each other.

How you can turn every week into international volunteer week, and why you should!

International Volunteer Week is here again and for a brief period of time you are inspired to promote and publish your positive volunteer stories. This week you give thanks to all your wonderful volunteers via your social media channels and make gestures to those people that slave away day in day out, week in, week out for the love….helping to make your sport happen.

In the modern, professional world of sport with CEO’s and large work forces, it is easy to understand how a distance develops between the everyday member, volunteer, helper, parent and your organisation; as you as an employee are under pressure to hit targets, make money and grow your sport.

So how do you make every week, International Volunteer Week and maintain this feeling of goodwill to your valuable and dedicated volunteers throughout the year?

British Cycling’s Dave Brailsford talks often of marginal performance gains, the tiny differences between a successful team and a second place team. We believe that in organisations involving volunteers and the third sector, your biggest marginal gain can come from encouraging your volunteer work force to do more, to do it better, keep doing it for longer, and to gain more from their experiences.

So how can you do that? We have some ideas that we would like to share.

There are so many types of volunteer but they all share something in common; they like someone to acknowledge their hard work and say thank you.  Across a large organisation that can be difficult, how do you acknowledge the varying contributions they make? How do you even know?

To start with as an organisation you must look at how you are recognising volunteering within the senior management team and resource volunteering within your operational teams, do you have a person or persons with a responsibility for volunteering within your organisation at each level of management?

It starts from the top, is there an acknowledgement at board level as to the importance of valuing volunteers? Bearing in mind you’re a voluntary organisation!  That would be a great place to start.  We know that where volunteering is valued within an organisation’s culture you are much more likely to see amazing results.

Once you have some sort of volunteer management in place, you need to consider how you identify and recognise those people who are the “diamonds” for your organisation. These are the future volunteer leaders, those volunteers that operate over a wide range and number of volunteers and that inspire and mentor other volunteers.

To spot these volunteer leader candidates, develop a role in your organisation that examines your volunteer workforce. This role identifies the data and information you need to capture, and understands what motivates your volunteers and then uses that knowledge to facilitate and enable volunteer experiences that are fulfilling and rewarding. Read about our experiences in data insight and what we consider to be the most valuable data or take a look at the work of Join In.

It is easy for organisations to fall into the trap of offering great rewards and incentives, but the key is getting the right investment to the right people rather than spreading it too thinly across too many individuals. Incentivisation is part of a successful volunteer team, but you need to know what your return on investment is going to be. Who are you spending on? What do you expect in return? Are you investing wisely?   Having data on volunteer retention, cost per conversion, being able to map individuals pathway from starting out as a helper through to running a county executive or becoming a head coach. This data ensures that you remain focused on finding those “diamonds”.

Finally and we think most importantly you need to look at how you grow from a centrally administered and controlled volunteer programme, to one that is owned by the volunteers, clubs and participants themselves.  Any expanding and successful volunteer programme is partly the result of a ground swell of people from the bottom, not diktats from the top, you need to build volunteer leader infrastructure (by that I mean find great, motivated people and provide them with support, training and resources) that facilitates and enables your existing volunteers to help to offer more amazing, exciting opportunities to the next wave of volunteers. This is the virtuous circle of volunteer investment.

So to recap we think the most important things you can do to help your volunteer programme grow all year round is to;

  • Achieve an appreciation and acceptance at the very top of your organisation that values the investment volunteers make in your organisation. Value your volunteers.
  • Develop specific roles within your organisation who’s job is to collate your volunteer data and gain insight which can be used to improve your programme. Do not just collect key performance indicators.
  • Incentivise and reward volunteers all year round. Be smart, target rewards for best returns.
  • Identify, support and develop potential volunteer leaders. Leverage their experience and enthusiasm to spread your volunteer values.

Sport is known to be poor at retaining its volunteers, its time to move on from yearly gestures to look at understanding your rank and file stakeholders (not just members but mums and dads, siblings, and long standing supporters), what they want and how you can deliver to keep them engaged. We work with organisations to make valuing volunteers an important part of their culture and offer solutions that help with those issues outlined and encourage retention and development of volunteers. Our cloud applications, including VolunteerKinetic, provide an  easy to implement infrastructure that makes embedding good volunteer practice across your organisation simple.

I hope next International Volunteer Week I can write a blog where I talk about how we have move into a world where your volunteer is understood and is looked after as well as your CEO.

 

 

 

Not another IT system!!!

angry at computer

Many of the organisations we work with offer the same reservations about initiating a new Volunteer Management System.
“Do we really need another IT system?  Why can’t we just use our CRM system?”
We are living in a time of rapid technological change and organisations are fighting to keep up with that change whilst battling for attention in an increasingly busy marketplace.  Its my aim to try and answer the question above but to also give you some food for thought on how you may future proof your IT infrastructure and grow your organisations ability to effectively communicate with your fans, members, coaches, volunteers, officials and, other stakeholders.
 
We live in the Post PC world where your various users have choice over how they want to keep in contact with you.  This includes phones, tablets, computers, smart TV’s, PC’s and Macs as well as old world technology like magazines and news letters.  Netflix has come to dominate the “Video on demand” space through making sure its service is ubiquitous, that is it is available on all platforms.  Now I’m not suggesting you are Netflix, but the lesson is clear, know where your users are and prioritize those platforms for development. 
 
Another important lesson from Netflix is to make sure the experience is consistent across those platforms.  If people have a bad experience on their phone with your web site or app, their opinion will be diminished across any other digital content you offer.
Not only do we have so many ways to plug in to the digital world, we have an even larger range of software options and channels to communicate through that space;  Facebook, Twitter, YouTube, Instagram, Snapchat, Chat Bots, Google.  These channels provide vast infrastructure and reach but as more and more options become available the cost of keeping all these relevant and interesting becomes harder and harder, also your audience gets further and further segmented making each option less attractive for total market reach.  
 
How do you create an infrastructure that will be able to continue to cope with the endless developments that are coming down the line? Can you build in a manner that allows you create you own communities?  If you build your own community do you know how to track its opinions and trends effectively? Can you extract value from that relationship commercially, operationally and socially?
 
Let start with CRM and the problems it solve and creates. 
 
There is a clue in the name, Customer Relationship Management.  In its self it seems to make sense and you could argue it would solve some of the issues I have pointed out above, but let me explain what the issues are:
 
“Customers”.  If I’m selling widgets this approach makes sense, but in a sporting context who are your customers, is it the clubs, the members, the helpers, the fans?
 
This “customer” focused approach does not encompass the complexities your organisation faces. You do have examples where there is clearly a customer relationship and taking elements from good customer service is never a bad idea, but there are many other examples where you are stakeholder, signposting service, community leader, advisor, service provider, trainer and manager.  Your relationship with your “customers” is vastly more complex than most retail or service organisations.  Each user group listed has a very specific set of requirements from you.
 
CRM also makes the assumption that everything will go through you directly as an organisation. What we have learnt over the last 7 years is that communities really thrive when you, a central governing organisation, give your members, customers and interested parties, the tools they need to be independent and to take ownership of their own destiny.
 
I am not suggesting that a CRM policy is not important, and you should consider it carefully but not at the expense of the end user. Your CRM should be flexible to allow you to work with other solutions. It should provide a data and insight backbone through which you can track opportunities and direct contact.  But as the world becomes more complex it is unreasonable to assume it can undertake every aspect of your business communications strategy. 
 
Our particular area of expertise is Volunteer Management, they are not members often, do not always self-identify as Volunteers and they are defiantly not customers. Their roles vary from helpers to chair of your board. Our system provides specific tools for the specific job.  Events management, schedule setting, opportunity brokerage, skills mapping and training to name some headline functions.
 
Providing high powered tools that do a specific job very well, gives your organisation the opportunity to see exponential performance improvement and the ability to achieve new levels of scale. 
Our volunteer platform allows Manchester City Council to provide a service for over 7000 users with only one staff member.
 
So how do you get your CRM system and other specialist systems working more effectively together to get the best outcomes for your users?
 
Reduce account duplication and sign up fatigue.
Leveraging open auth ecosystems like sign in with Facebook, Google and so on, reduces friction for your users and also reduces the duplication of accounts. As a bonus it also gives a smooth route to encouraging users to share their experiences.
 
Don’t force square pegs into round holes.
Membership, CRM, content management, social media management; each have very specific requirements, make sure you have the right tool for the job and that they are as tightly coupled as possible so you can share data and get better insights.
 
Software as a service (SaaS)
SaaS has led to software solutions that are web based and available across multiple platforms at a lower cost.  These solutions normally offer specific tools that you can subscribe to as and when you need them.
 
Don’t get hung up on what you think you want to know
If you provide an easy user experience that encourages user engagement, they will provide you with more insight and data than you will know what to do with.  Try and keep your technology focused but most important useful to the end user.  If it feels like its more about what you want to know rather than what the end user gets out of using it, they will very quickly disengage.  Look at how you collect your data from the way people engage with your various systems and use that data to continually iterate and improve the end user experience.
 
The story goes that part of the reason Google won the search engine wars in the early 00’s is because they automatically placed the text cursor in the search bar so you did not have to click into it with your mouse. (There was a little more to it that is also worth a read) It really is the marginal gains that lead to excellent end user experience. 
 
The TeamKinetic platform is created using many of the ideals I have shared above.  Our software is always undergoing iterative improvements so we can strive towards the best user experience possible.  If you would like to find out more about our Volunteering, Workforce, Coaching and Club management systems please feel free to get in touch or visit us here .
 

 

 

 

Manchester Metropolitan University 2nd Annual Conference “Sports Volunteering in the current landscape” – New speaker announced

All requests for Free tickets must be made by Friday 22nd April  – Please don’t miss out

The latest speaker to be confirmed is Yvonne Harrison – Chief Executive at GreaterSport, a leading Greater Manchester Charity Changing Lives through Sport and physical Activity.

Recently announced winner of Public and Third Sector Director of the Year by the North West Institute of Directors, Yvonne is an experienced leader with a track record of delivering positive impact through a high performing team.  Providing leadership across Greater Manchester to position Physical Activity and Sport as a key contributor to economic growth and population health improvement.
GreaterSport is striving to get one million people moving by 2017 and works with a wide range of partners to achieve this.
We believe Sport & Physical Activity;

– Makes a significant contribution to Greater Manchester’s social wellbeing and economic growth.

– Enhances lives, brings communities together and forms good sustainable lifelong habits.

– Should be promoted and celebrated for all, here in one of the greatest regions in the World for sport.

Yvonne is also a Non-Executive Director for Manchester Mangers Rugby League Club and Active Tameside.  She is also currently studying a Masters in Sports Directorship at Manchester Metropolitan University.

Yvonne will be part of our panel session when member sof the audience will get the chance to discuss the topics of the day with our experts.

To claim your free ticket to this event please get in contact here and let us know the days you will be attending, the names of the people attending on each day and if you can also let me know if you have any specific dietary requirements or access needs that would be most useful.

4th May 2016 –  Sports Volunteering in the Current Landscape

All VolunteerKinetic users are entitled to one FREE ticket to this event

mmu
Speakers include:

Geoff ThompsonMBE – Youth Charter

Tony Jameson– Sporting Memories

Charlotte Hill– Step up to Serve

Pukal Rana– Disclosure & Barring Service

Graham Herstell– Ball Zone

Chris Martin, Rolf Herbert and Nick Lowden  – Volunteer Kinetic and Greater Sport

The conference will encompass all aspects of volunteering in sport and the wider agenda within the current landscape. It will also provide a platform to draw together practitioners and academic perspectives from across the volunteering landscape to share, collaborate and network. There will also be the opportunity for delegates to attend keynote lectures from academics and practitioners, academic research presentations and interactive practitioner-led workshops. More speakers will be announced as they are confirmed.

If you want to purchase additional tickets for the 4th of May conference you can buy these at:

http://www.business.mmu.ac.uk/knowledgehub/mmu-sports-volunteering-conference-sports-volunteering-current-landscape.php for an early bird price of £38.00

If you need any more information about the event please do not hesitate to get in touch with me on 0161 914 5757 ext 22.

 

4th May 2016 – Sports Volunteering in the Current Landscape – Get your tickets now!

4th May 2016 –  Sports Volunteering in the Current Landscape

mmuSpeakers include:

Geoff ThompsonMBE – Youth Charter

Tony Jameson– Sporting Memories

Charlotte Hill– Step up to Serve

Pukal Rana– Disclosure & Barring Service

Graham Herstell– Ball Zone

Adam Howard– MMU Student Volunteering

Chris Martin, Rolf Herbert and Nick Lowdwen – Volunteer Kinetic and Greater Sport

The conference will encompass all aspects of volunteering in sport and the wider agenda within the current economic and social landscape. It will also provide a platform to draw together practitioners and academic perspectives from across the volunteering landscape to share, collaborate and network.

There will also be the opportunity for delegates to attend keynote lectures from academics and practitioners, academic research presentations and interactive practitioner-led workshops. More speakers will be announced as they are confirmed so please keep an eye on our web site.

http://www.business.mmu.ac.uk/sportsvolunteering2016/

If you want to purchase tickets for the 4th of May conference you can buy these at:

http://www.business.mmu.ac.uk/knowledgehub/mmu-sports-volunteering-conference-sports-volunteering-current-landscape.php  for an early bird price of £38.00

Any further information please contact Catherine Elliott c.elliott@mmu.ac.uk or Katherine Roycroft k.roycroft@mmu.ac.uk

Proudly sponsored by

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VK Customers only – Claim your FREE ticket to the MMU Sports Volunteering Conference (3rd & 4th May)

We can now officially invite all our customers to the 2nd annual Volunteering  conference in partnership with Manchester Metropolitan University.

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3rd May 2016 – VK Focus Group

VolunteerKinetic Customers only

This year we are extending the event and inviting all our customers to join us on the afternoon of the 3rd May where we hope to discuss the range of developments we have underway for 2016 and 2017.  We want to bring you all together to help us build a strong community of Volunteer Managers.  We want you to share your experiences and to get your ideas on how we continue to improve our product and how we can help you work better together.  We now have some clear user groups including universities, local authorities and sporting organisations and we want to make sure we encourage sharing and support of best practice.

We will start at 1:00pm at MMU All Saints Campus and will be winding up at 5:00pm.  The day will be very interactive as we look to get you involved in our development cycle.

The evening of the 3rd we will be hosting a social event in Manchester and we would really like it if you joined us for a glass of wine and a bite to eat.

For those looking for accommodation I have included some links to hotels that are well placed for the University campus.

Holiday Inn Express Manchester City Centre

ibis Manchester Centre Princess Street

The Palace Hotel

Pendulum Hotel

 

4th May 2016 –  Sports Volunteering in the Current Landscape

All VolunteerKinetic users are entitled to one FREE ticket to this event

mmuSpeakers include:

Geoff ThompsonMBE – Youth Charter

Tony Jameson– Sporting Memories

Charlotte Hill– Step up to Serve

Pukal Rana– Disclosure & Barring Service

Graham Herstell– Ball Zone

Adam Howard– MMU Student Volunteering

Chris Martin & Role Herbert – Volunteer Kinetic

The conference will encompass all aspects of volunteering in sport and the wider agenda within the current landscape. It will also provide a platform to draw together practitioners and academic perspectives from across the volunteering landscape to share, collaborate and network. There will also be the opportunity for delegates to attend keynote lectures from academics and practitioners, academic research presentations and interactive practitioner-led workshops. More speakers will be announced as they are confirmed.

To claim your free ticket to this event please get in contact here and let us know the days you will be attending, the names of the people attending on each day and if you can also let me know if you have any specific dietary requirements or access needs that would be most useful.

If you want to purchase additional tickets for the 4th of May conference you can buy these at:

http://www.business.mmu.ac.uk/knowledgehub/mmu-sports-volunteering-conference-sports-volunteering-current-landscape.php for an early bird price of £38.00

If you need any more information about the event please do not hesitate to get in touch with me on 0161 914 5757 ext 22.

 

 

 

 

 

 

 

In response to the “Coaching and Volunteering Data Management Systems – Procurement Guidance For CSP’s.”

TeamKinetic welcome the guidance from CSP Network and wanted to take this opportunity to clarify our service and to share with you how we think our range of applications can provide a world class Volunteer and Coaching experience.

We are offering 12 months FREE usage of our system to all CSP’s as a no risk trial.  If at the end of the trial period you are not happy with our support or service, you can export your data in its entirety. For more information on starting your free trail and pricing please get in touch here.

What we do

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Our system is not only limited to Volunteer management we also offer:

  • Coach management and agency support including tools for scheduling, payments, bookings, quality assurance and feedback.
  • An integrated database that allows for activity session and club sessions to be published, updated, searched and powerful communication tools to keep your clubs informed.
  • Accreditation and access management for events of any size, with badge creation, area access controls and on-site security.

We are actively developing more modules all the time for inclusion in TeamKinetic, our complete integrated package.

How far we reach

  • Our system is currently in use across the UK and has over 45,000 users registered.
  • Over 60% of those registered have been active in the last 12 months.
  • This year our users have already logged 27,564 hours
  • Last week our sites enjoyed 10,000+ page views

Who we work with

Our sports based customers include

logo_15 VOLUNTEERS MCC logo
Print BS Thistle 7 greatersport

 

We also work with a wide range of Universities, Hospitals, Charity’s and youth organisations.

What our customers say

“GreaterSport have been working closely with TeamKinetic over the past 14 months. TeamKinetic have been able to develop the system to suit our needs as a CSP, this has included upgrades so we can now manage both volunteers and coaches on the same system. Within Greater Manchester we have seen an increase in people volunteering with our APS volunteering score rising to 13.2% – we feel a lot of this is down to the management system as volunteering has never been so easy for the users. We would highly recommend working with TeamKinetic and are excited to see our volunteer and coaching workforce growing over the next 12 months.”

Nick Lowden

Workforce Development – Greater Sport

We have built our platform on the following principals.

The End User is the most important person in our world.

TeamKinetic is incredibly easy to use.  We believe passionately that less is more.  So we use data from the end user, what they search for, what they leave positive and negative feedback on, where they are, how many opportunities they view and what type of opportunities they are.  This provides insight and a more tailored experience for every user.  This IntelligentBrokering™ ensures every user is presented with information that is up to date and relevant.

Integrated social media, access via mobile device and the ability for the user to see and share opportunities with any one at any time.

We know you don’t like to send good people on bad experiences and we love to help you recognise talent and enthusiasm by;

  • Using anonymous feedback by both volunteers on opportunities and providers on volunteers
  • Giving volunteers ThumbsUp notifications for a job well done.
  • Rewarding both on line with achievement badges and in the real world with HourTrade™, those who go above and beyond

Its our aim and ambition to help you build a sustainable and strong sporting community of officials, coaches, volunteers and participants.

Support, support and more support

Information, data, and insight is excellent and indispensable, but it means little without the right support. We pride ourselves on our after care.

  • Monday to Friday – 9:00-5:00 telephone help line.
  • Online support ticket system for bugs and new features is always available.
  • Free access for customers to our yearly development conference in partnership with Manchester Metropolitan University, this year with speakers from DBS discussing safeguarding in recruitment, Step Up to Serve CEO Charlotte Hill and Geoff Thompson MBE from Youth Charter,  This year we are looking at Sports Volunteering in the current landscape of austerity. Book here.
  • Close working relationship with the Sports Volunteer Research Network so you can access a raft of academic research.
  • Monthly news letter that we like you to contribute to.
  • Partnership with the Sport and Recreation Alliance

Our products never stop improving and those improvements are driven by you our customers and the feedback you provide.

No Hidden Costs

Unlike some IT providers, we aim to be transparent and up front about costs. Offering long term assurances on price and clarity on future price increases.

In most cases our licence fees cover all standard on-going costs including support, updates, hosting, and data usage.

We want you to feel confident when you invest with us.

How do we achieve all this?

We aim to provide you with a set of simple to administer online tools that make promoting, signposting and communicating with your community simple and effective.

Our services are in no way exclusive and can work alongside any other web site or web sites.

The data collected can be exported at any time by you the customer. with an extensive library of report functions.

The system is built to allow you control over content and branding so there is little need for additional development costs.

Our CRM functionality means e-mail, social, blog and SMS can all be taken care without the need for additional external services or tricky exports and delivered fully branded at the click of a button.

If you want to find out how we can help you, please feel free to call or get in touch below.

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