After years of Chris saying he wants to do a podcast, we’ve finally taken the plunge… Introducing our new podcast: TeamTalk with TeamKinetic.
TeamTalk is a podcast that takes a deeper dive into the world of volunteer management, hosted by Director of TeamKinetic, Chris Martin.
Join Chris as he speaks to people across the third sector to get their thoughts on all things volunteering and volunteer management!
Our first episode is live now! Chris chats to Nicola Ward and Ian Turnbull from Willowbrook Hospice. Chris, Ian, and Nicola talk all things Willowbrook, criminal checks, and how the TeamKinetic system has streamlined their work.
Willowbrook Hospice is a specialist palliative care unit based in Prescot providing quality care and support for our patients, their families and the community. They’ve been TeamKinetic users for a few years now and provide great insight into the current challenges hospices face.
Make sure to follow the podcast to make sure you don’t miss an episode!
The pressure and demand on hospices is only increasing. With an aging population, it’s important to note, this demand will continue to increase in the next few years. So, how important will volunteers be in the future? We’re aware of the immense impact volunteers make today- they are the backbone for many hospice services.
In 10 years time, could the role of volunteers look?
Building on best practice…
Hospices will need to adapt to the growing demand for care so can we strengthen hospices best practices to help ease increasing pressures. In the context of volunteers, a large volunteer workforce could be needed. To do so, there should be plans to encourage growing recruitment.
It would be beneficial to have a volunteer management system in these times to help you recruit, retain and realise the potential of your volunteers (and yes, we mean us!) You can start a FREE trial with us, here at TeamKinetic, through our website – or book in a demo with us today!
After all that plugging, why not work towards developing a package for volunteer training. The quality of training is key for volunteers to deliver the best care to patients and their families. While training costs money, it means volunteers become an integrated part of hospices and their team. These packages should be general and available to all, but they should also have the chance to be adopted and changed at a local level…
The perception of volunteers also looks to have improved. They are too essential to be left out of any hospice strategy for extending the impact a hospice can make to those who need its services. If you’re looking for new volunteer recruits, why not get your current volunteers to help? They may have reaches in the community that the hospice doesn’t.
As volunteers become more significant in the supporting of hospices, we could also see:
Clear boundaries for those volunteers working in patient-facing roles.
Extend the supervision of volunteers in patient-facing working roles too.
There should be common applications for approaches that sustain volunteer practice safely.
Promoting excellence in the future
There is a belief that investing volunteers and voluntary management can push more volunteers to contribute more, and we have to agree. We find volunteer management systems (whether it’s our own or others) helps build up communication, and a relationship between organisation and volunteer. In turn, this encourages the volunteer to volunteer more.
In the future, hospice models could look towards changing models and programmes that, while might be working now, could become unsustainable with increasing pressure. Therefore, more innovation is needed. Hospice UK believes this can start in three core areas…
Enabling volunteers to play a full role in the work of the clinical team- working in partnership with clinical colleagues.
Having volunteers contribute to the services and strategy for hospices. They play an important role and should be recognised as the vital connection between hospice and community.
Take new approaches to sustaining and nurturing volunteer contribution through volunteer stewardship…
Exploring new approaches for the future
It’s encouraged that hospices look to experiment with volunteer roles. Like a trial and error process, hospices can learn, evaluate and share their findings to pinpoint the useful roles volunteers can play. There are a number of new approaches which could be taken…
Encouraging new organisation forms of hospice-owned but volunteer-led volunteer services at the end-of-life. Volunteers may be able to organise ways that support their contributions across end-of-life providers. They may be able to bring knowledge and continuity to systems of care.
Volunteers can take on significant roles for helping people, and their carers and families. This can relieve pressure on other providers, who may have other responsibilities to attend to; you can’t have one person in two places at once.
There is a call for extensive research in hospices, in particular hospice volunteering. It can build a base around the effectiveness and economic impact of volunteer-led, volunteer delivered and volunteer enable innovation.
In conclusion…
It’s known to us now just how important volunteers are for Hospices. There is no doubt that this importance is only going to increase as pressure on hospices increases. Volunteers will continue to be the backbone of hospice services, and more should be done to support volunteering in these circumstances.
If you’re looking for a volunteer management system, why not sign up for a FREE trial with us! Head over to our website, and set your site up now…
Hot on the heels of 2.09 from December we have another interim release for you. This one focuses on improvements to the expenses functionality after feedback and suggestions from our fantastic users. As always though, there is plenty of stuff to talk about.
Volunteer Expenses Improvements
Volunteers now have a few more options; they can update their bank details at anytime, delete unprocessed expense claims, and quickly view any current claims. Additionally if the claim has not yet been processed the volunteer can also update any of the details. We’ve also adjusted the layout so it looks better on small and mobile screens.
Administrator Expense Improvements
Administrators can now create a new expense claim for any volunteer without impersonating them. Just tap in the name of the volunteer and complete the form, dead easy.
When exporting the expense details to a CSV, we now include a link to the uplaoded receipt file if it exists, which makes it easier to pass the details on to a different department.
The volunteer’s bank details are now also visible and editable on their management page. All processed claims when marked as paid, are stored along with the bank account details that were recorded at that time, so you will have a nice audit trail if accounts change.
New Custom Emails
We’ve added a couple of new custom email and also split the emails up into three tabs; sent to volunteers, providers and admins.
You can now edit the password reset email to add more information and instruciton if your volunteers are struggling. This email was previously sent but was not customisable.
We’ve also added a brand new process for when a volunteer removes themselves (see below) from the system and we’ve added a custom email to go along with that process.
New Restore Feature For Volunteers
Previously when a volunteer deleted their own account they were taken back to the homepage and their data and login details were immediately removed.
Now the new custom email (see above) is sent and the volunteer is given some information about what happens now; when their data is destroyed etc. Most importantly, the email contains a special link that the volunteer can use to restore their account if they change their mind, or in case of a mistake. The volunteer has 48 hours to restore the account before its removed.
More Customisable Registration Fields
We’ve added the data sharing confirmation questions to those that are customisable from the super admin pages. So you can now update the label and the tool tip for these fields.
We’ve also improved the tool tip recognition code for your customised registration fields so they show more effectively now.
Dual Language Support for Custom Questions
We did previously support dual language for custom questions but now super admins can edit and adjust all their own custom questions at anytime from the same interface as the main language questions.
Dual Language Support for Customised Registration Questions
Additionally super admins can now also adjust the text, labels and tool tips for all the required registration questions instead of relying on the fixed translations.
Provider Search Speed Improvements
You may have noticed the provider search page was slowing down and took a number of seconds to return the first set of providers. These slowdowns when using the same database query as previous are due to table size effects and data complexity. The same query works fine upto a tipping point, then its slows down precipitously. The query has been redesigned and is now nice and snappy again.
As this is an interim release, we dont have the beta test period we employ with our larger release. This means this release will be hitting your browsers this week. Get in touch if you have any questions or feedback.
Palliative care and hospice volunteers support those with life-limiting diseases and their families. Their purpose, to improve quality of life and build deeper relationships with patients, gives valuable insight to hospices and their overall care.
Being able to understand the role that volunteers play within hospices helps improve their effectiveness and will better aid those who are thinking of volunteering. Recent evidence suggests that in order to make an impact on the development of volunteering, stronger resources and commitment from those in high positions is required.
More care and support is needed now more than ever – volunteering can play a key role in adapting to the changing needs.
Do Hospice Volunteers Need Training?
Before anyone becomes a hospice volunteer, it’s likely that training will need to be completed. Volunteer training helps prepare them for any services they may perform and understand how they will be assisting patients and their families.
It’s likely that a hospice training program will include:
Understanding the hospice’s philosophy of care.
Understanding the services delivered by the organisation.
How to properly communicate with patients, caregivers and families.
Understanding patient privacy regarding their health information.
Through this training, hospices have recorded common traits that make effective volunteers:
A sense of understanding and compassion towards those on their end-of-life journey.
A respect for all customers’ cultures and religious views.
The ability to listen when needed and be comfortable in silence.
Awareness of personal limitations.
The Types of Volunteering for Hospice Volunteers…
Hospice volunteers provide an immense amount of hours through two main categories: Direct and Indirect Care volunteering…
Direct Care Volunteering is defined by those volunteers who work directly with patients, caregivers and families. They provide comfort and support in a number of ways:
Indirect Care Volunteering, on the other hand, is for volunteers who would like to work behind the scenes. They help the hospice with any administrative tasks. For instance, preparing mailing and/or newsletters to the community. They’ll also be looking to input any general data and other clerical duties needed to be completed. Indirect Care involves making sure the hospice is known within the community and day-to-day tasks are completed for everything to run smoothly.
The Challenges for Hospices
There are concerns about the accessibility of those who can benefit from hospices services which have become a challenge. Volunteers have been a significant part of responding to this and, as a result, can be a significant advantage for hospices.
Volunteers extend the scale of availability to hospices in order to deliver a wide range of services. Importantly, they offer a prolonged connection of care to those with life-shortening illnesses in ways beyond clinical. Volunteers can help extend the reach a hospice can make in the community through stronger social activities.
A diverse range of volunteers can broaden the range of skills and benefits available to you. Hospices can reach out to the same broad community mirrored within the hospice. It’s extremely important to acknowledge the work and benefits volunteers bring, while starting to think about how volunteers can work effectively to push back against rising challenges.
How Can We Help?
With a broad range of volunteers, you might be wondering how you’re going to connect and reward them for their work… Here’s where we come in. A volunteer management system, like TeamKinetic, can help you:
Recruit more volunteers than ever before.
Fully customise your site and volunteer registration.
Communicate with your volunteers easily, all in one place.
Motive and reward your volunteers with our achievement badges or create your own!
Our sincere apologies for the length of the outage reported today, we always strive to give our customers the best possible service and we failed today to identify and resolve the issue quickly enough.
What Happened?
From approximately 08:30 on Thursday 30th December our services started reporting connectivity issues. These increased in severity until at approx 09:15 it was not possible to connect to any of our services. At this point our main network connections were reporting a network cable unplugged error.
The issue was restricted to wider network access and at no time was data loss an issue, the services continued to run successfully and data integrity was retained.
Full service was restored at approximately 13:30.
Why Did This Happen?
A network switch was reporting spikes in packets sent by our services and eventually hit the maximum threshold for packet traffic within 30 minutes. This activated the StormGuard feature of the network which helps to prevent malicious traffic taking over the network by isolating the offending section of the network.
No corresponding increase in traffic was reported and general network traffic generated by our services was within normal limits.
The switch was reset but would repeatedly trigger StormGuard and block access to our services.
What Did We Do?
Initially we requested that all cabling was checked, and this was found to be in place and seemingly active. We then checked our network drivers and reset all connections. It was suspected at this point that there may be a hardware failure of our own network cards and so a new server with new network cards was provisioned in case we needed to move data if we could not restore connections.
Whilst the new server was provisioned we started to audit connection points further up the network chain, that are out of our direct control, with our provider. Eventually a network switch was identified as blocking traffic from our servers.
Once the switch was identified as the cause of the outage, but no corresponding issue was found on the servers we requested that the network switch was switched to its redundant backup partner.
The switch is a deep level switch shared by other independent services and so the switch to the redundant partner takes time to effect.
Once the partner switch was brought online and the block removed all services were restored and all data fully available.
What Are We Still Doing?
We are monitoring network traffic between our servers and the switch and have instigated an audit of the server logs and access to rule out any possibility of malicious programs or access.
What Could Have Prevented This Issue and What Now?
We did not identify the ultimate cause quickly enough. The server interface does not include any indication of this block that is applied further upstream. Our service provider has already prepared some guidance on how to identify this issue in the future and is looking at ways to include StormGuard notifications in the user interface.
This issue was not caused by a bug or misconfiguration but a hardware failure. We could not have prevented the hardware failure, they will happen eventually, but as we were not aware of the potentially blocking actions of StormGuard it took us longer than necessary to restore access.
We will be updating our disaster recovery procedure to include making checks on upstream switches and other network hardware in the case that there appears to be network hardware issues with our servers.
We have had very few outages in our history. This is the first major outage that affected all customers and was persistent for more than a few minutes. Our last unexpected downtime was reported on March 20th 2021 and lasted for less than 3 minutes.
You can view our current and historical status report at https://teamkinetic.statuspage.io/
With t-minus 3 days until Christmas Day, we wanted to look back at our 2021 with a round up! It’s been another tough year for everyone, but we’ve managed to find some light in moments this year. From award shows to blossoming partnerships, 2021 has been a year of developments for TeamKinetic.
Let’s have a look at our year in numbers.
January – March
The year started very much as this one is finishing, much to everyone’s frustration.
Volunteering was still very much on the agenda as we saw vaccination programs in full swing across the country. We were really proud to support a whole range of organisations mobilising an amazing army of volunteers.
People talk about the Anti-Vax brigade but we can tell you first-hand the Pro-Vax crowd are amazing and were out in force at the start of the year, and we take our hats off to each and every one of them!
March brought some wonderful news when we were honoured to be awarded ‘The Partner Excellence’ and the ‘COVID-19 Response Recognition’ awards for our work with Halton and St Helens Voluntary Community Action at the iNetwork awards. It was a huge achievement for TeamKinetic and our partners and a milestone we won’t be forgetting – especially for the recognition of our efforts throughout COVID.
The key achievements from our work with Halton and St Helens saw 1,744 volunteers registered and together they offered 8,688 volunteering hours. Our volunteer support economic value offered £80,796 during the first six months of the programme. For those feeling lonely or isolated, we were able to support 16,161 telephone calls to make those feel a little less lonely during repeated lockdowns and restrictions. Overall, we were able to support 32,993 in such a short amount of time and we can’t be more proud of the project.
We can’t thank Halton and St Helens VCA and St Helens Council enough; along with every single amazing volunteer for your commitment and drive, you make it all worthwhile. If you haven’t seen their short video on how important volunteers were during COVID, spend a couple of minutes and check it out.
May and June
Moving onto May, we held our first online conference, focusing on COVID-19, and what happens next. We’d like to say thank you to all our speakers and to those 140 people who attended. With talks from the likes of Gethyn Williams, Dr Jurgen Grotz, Kathryn Palmer-Skillings and our own Chris Martin, the conference was a success!
We do have a quick wrap-up video that you can check out here.
In June we said some hellos! We welcomed Alex back into the fold. Having already completed her placement year at TeamKinetic, we welcomed back a familiar face. You can read her (re)introduction to TeamKinetic life, here.
Coming back to TeamKinetic has been great! I’m grateful to the team for offering me this position straight out of university and I’m looking forward to what we can achieve next.
Alex
We also welcomed a fresh face to the team: Katie. Along with Alex, Katie also wrote an introductory blog post which you can read here.
It’s been a whirlwind of a time since I joined in June and I can’t wait to see what comes next in the next six months.
Katie
With new welcomes, we said some goodbyes at the start of July. We said goodbye to Chloe and Sammy, who were our 2020/21 placement students. They took charge of the TeamKinetic conference and supplied you with dog pictures on our Twitter. Alex and Katie are more cat people, and so our pet content has changed significantly over the past couple of months (much to Chloe and Sammy’s dismay).
Both Chloe and Sammy are well underway with their final year at university. We’re wishing them the best of luck seeing out the rest of their degree.
July and August
July saw us return to the office full-time as we thought the world was getting back to normal. It also saw the return of the legendary TeamKinetic staff night out, I must apologise to Chloe, Sammy, Katie and Alex as the night was so messy this appears to be the only surviving picture of these 3 ugly mugs!
August saw the launch of TeamKinetic 2.0 the latest all-singing and dancing version of TeamKinetic. Unlike previous updates, this one was a monster with more new features and controls than anything we had done before. Not only that we had updated and replaced all the old legacy code with a new and improved code base. Steve and Rolf worked day and night to get it ready and after it launched to find and fix those pesky bugs.
This new code base has set us up to be able to continue to improve the service quicker and hopefully will ensure you guys have the very best technology available for the next few years.
September
In September, we were so proud to announce our partnership with the Association of Volunteer Managers. Founder, Chris Martin, detailed our hopes for the next 12 months, some of which we’ve started on already…
Over the next 12 months, we will be working with the team at AVM to develop some accessible resources and materials that you might find useful if you are thinking about how you might use digital. We will be exploring what type of member offers and benefits you might like from us to make it easy and affordable for you to look at digital volunteer management and most importantly we hope to get to know you all a little bit better.
Chris
You can watch Chris and Ruth at AVM discuss the new partnership below. We’re excited to see what can become of this partnership with AVM heading into 2022.
We also worked with the guys in Scotland to help them launch their first ever cross-sector heritage volunteer campaign called Make your Mark. The ambition of the campaign was fantastic, how can they recruit a new generation of heritage volunteers and how can they broaden inclusion and accessibility to a whole group of new people. We were really happy to be part of the program and that TeamKinetic was to be used to drive the recruitment campaign. You can watch their launch video here, it’s pretty cool.
— Make Your Mark in Volunteering (@MakeYourMarkVol) December 1, 2021
October
October brought Halloween and our sponsorship of AVM’s annual conference. The two-day conference opened up insightful conversations with speakers that really got us thinking! It was our first time sponsoring the event and it was really nice to support something we have attended for so long.
It was also really lovely to catch up with people and see a number of faces we hadn’t seen in a while, even if it was just over Zoom, who knows what next year might look like but fingers crossed for catching up over the buffet or a glass of wine.
October also brought the first of our talks regarding digital volunteer management with the Charity Retail Association. We really wanted 2021 to be the year we looked at how we could better support the wider sector and working with both Charity Retail and AVM were key decisions that would enable us to share our knowledge and support the wider sector.
If you were there, I hope our 30/40 minute talk was insightful for those attending, and we hope we will be doing more of these in the new year.
November Talks:
We had a quick start to November with the Local Government Chronicle Awards. Once again, we were nominated in two categories, for our work over the past year with Halton and St Helens. The categories were Campaign of the Year and Technology. While we didn’t win, it was an honour to be nominated. We have to thank everyone at Halton and St Helens and the volunteers for creating such a successful project. (Chris also enjoyed a night away in London maybe a little too much if his hangover was anything to go by!)
We also were honoured to be asked to talk at COP26. The invitation came from the team running Make Your Mark in Scotland. We also heard from the likes of Chester Zoo, the National History Museum and Rob Jackson. It was another insightful day, which Katie personally enjoyed live tweeting her way through.
Volunteering, like every sphere of human life, needs to look at its role in climate change and it was really inspiring to hear what is happening and what you can do to make a change.
If you missed it why not check it out here:
The middle of November meant it was time to head down south for the day. Jumping on the train to London, we met up with the Charity Retail Association for their People Management Group – a successful hybrid event we spoke at. This was the first hybrid event we’ve attended, and we wanted to highlight the work put in by the team to make sure everything ran smoothly. While half of the attendees weren’t in the room, it never felt like they were anywhere else (apart from the leftover lunches!) We want to thank the CRA for including us in multiple of their events over 2021, and we hope to be continuing this into 2022.
Being back in person at an event was great and it felt like it was all going to be plain sailing moving into 2022, little did we know what was about to change everything!
December Celebrations:
In December, the Health Innovation Network (HIN) on behalf of NHSX released an evaluation into the value of micro-volunteering applications during the global pandemic. We were really excited to be a key contributor to the findings. The findings were also positive towards TeamKinetic and our approach to localised Micro-volunteering community response.
Through the use of these applications, over 100,000 individuals carried out 1.5 million tasks for the vulnerable during the global pandemic. Evidence suggests that micro-volunteering engages a willing volunteer force and addresses unmet community needs. It was also clear that the pandemic drove interest into the value of these platforms.
We also managed to squeeze in our Christmas party and our annual Christmas jumper day which was fun.
December has not quite turned out as we would have liked. There are refreshed calls for Volunteers to support the booster campaign. It’s all starting to feel a little like Groundhog Day as we find ourselves back in a COVID-induced crisis.
It’s been an uncertain year at times. While we’re still waiting for the days we can ‘go back to normal’, we think we’ve managed to have another successful year and that we have helped to make volunteering that little bit easier and more accessible.
If we have learned anything from 2021, it’s that you can’t plan too far in advance. You should enjoy the simple things in life and take the small victories where you can find them. You just can’t be sure what’s around the corner.
All that’s left to say is Happy Holidays and Merry Christmas to those that celebrate. And, finally, have a Happy New Year – we’ll see you in 2022!
“It’s Chrisstmaasss!” For many this festive time of year is to relax and enjoy time with friends and family; but, for many, Christmas is a time of sadness, loneliness and stress. 2021 has been another tough year for charities, and those that they help. At Christmas time, charities rely on volunteers, donations, or fundraisers to help them through this festive season. With at least 3.5 million people not looking forward to Christmas this year for a myriad of reasons, It’s time to unleash your inner elf, and start volunteering or fundraising in your local community.
Befriending Services
According to Age UK, more than 2.5 million older people have no one to turn to for help and support. The charity’s network of local groups means there are a number of opportunities available for you to engage with- they aren’t limited to just Christmas, but maybe Christmas is the best time to start.
These opportunities also include their befriending scheme, both face-to-face and through telephone calls. Partnering with The Silver Line, Age UK offers free phone friendship services, meaning you’re able to comfort someone over the phone, from your own home. At many Age UK branches, you can become a befriender volunteer and visit an older person in their home or accompany them to doctor’s visits or the theatre. You can hear more about the befriending services through Rose and Sarah’s story here.
Age UK isn’t the only charity who offer these types of befriending services, Independent Age and Royal Voluntary Service offer similar services, open to volunteers just like you.
Befriending services are across the country this Christmas. No one should feel lonely.
Crisis at Christmas
Charity Crisis has been helping those take their first steps out of homelessness since 1967. Christmas donations of just £29.06 helps provide a place that’s safe to stay at, hot meals- including a Christmas Dinner, companionship and year-round support such as training and education to help someone end their homelessness for good.
Crisis this year has setups in London along with multiple other regions across the country, including our very own Manchester. In London, Crisis will be providing accommodation during the Christmas and New Year period to those who would alternatively be spending Christmas on the streets.
They’ll also be opening their day centres in the capital along with their other sites across Britain delivering hot meals and providing advice, health and wellbeing services. For those who may still be cautious to volunteer due to the pandemic, Crisis will be continuing to provide their volunteering opportunities in a socially distanced way. If you’d like to know more about Crisis, and the ways you can help this Christmas, have a look here.
Crisis at Christmas: Together we will end homelessness.
Local Community Based Organisations:
Local volunteering opportunities are just a few clicks away, and you’re likely to find an opportunity that fits you perfectly. If you’re struggling to find opportunities, head to our TryVolunteering site, or look for national schemes set up specifically for this time of year.
Why not look at opportunities that focus on helping young people within your local community. For those less fortunate, it can be a confusing and frustrating period. With around half a million people, including 200,000 children being pushed into poverty by the universal credit cut, volunteering, fundraising and donations may be needed more than ever.
Become a Secret Santa and raise money to help bring food, love and warmth to vulnerable children this Christmas. Last year, Santa’s across the UK reached 604,000 young people and their families. Supporting these children is now more important than ever- start your Santa journey today, here.
What Are You Waiting For This Christmas?
Volunteering this Christmas doesn’t just have to help those in need, there can be benefits for you too. Volunteering, fundraising and even making a small donation can make you feel good and positively impact your mental health. You might even learn a new skill along the way!
So, what are you waiting for? Start helping to make a difference to those in need, so everyone can enjoy Christmas this year.
We’ve recently released TeamKinetic version 2.09 and you may have noticed a few new features. We’ve added new emailing and expenses features in our latest update.
New Email Features
The video above lays out all the new features.
When creating bulk emails you can now select any number of opportunities to be included in the email. You have the option of including the events that week and if you want to show the volunteer’s statistics across the top. These are all displayed in exactly the same way as within the newsletter so its now possible to send a newsletter type email to any of your volunteers, for any of your opportunities, whenever you like!
We have also rearranged and refactored the preview and draft buttons so you can now send a preview email to your email instantly and save a draft copy without leaving the page. We also now update the saved draft each time you hit the save draft button, rather than creating a new draft.
New Expenses Feature
The video above lays out information needed when adding/processing an Expense.
This is an Enterprise only feature. Administrators will have to switch this module on and off via the Super Admin Menu → Options → Opportunities → ‘Use the in app managed expenses module’.
Opportunities can now either be marked as ‘Managed Expenses’ and/or ‘Expenses Paid’.
Expenses Paid simply means that volunteers will be reimbursed. In this case, you should add details about what expenses are paid and if there’s a cap on the amount. This is useful for providers to specify that their opportunity pays expenses. Managed Expenses means that volunteers will be able upload expense claims which can then be managed by administrators. Managed expenses are always also marked as expenses paid.
If enabled, volunteers can select applicable opportunities from their dashboard, upload a receipt, an explanation of what the expense is for, and the amount they are claiming. Admins will get an alert when a new claim is submitted by a volunteer and can manage them all from a simple interface. The admin can view the receipt, adjust the claim amount, and update the claim status. A full history of changes and notes is maintained and viewable underneath the main claim.
Any issues?
New updates can create small problems elsewhere in the site (despite rigorous testing!) If you run into any issues on your site, don’t hesitate to reach out to us. You can either use the live chat feature, or raise a support ticket.
As an act that is entirely selfless, rewarding volunteers may seem like an impossible task – surely the work is rewarding enough? While, yes, the work is rewarding. It doesn’t keep a volunteer motivated to keep volunteering for you. So how do we reward charity retail volunteers?
In this blog we’ll go through a variety of ways, because not every volunteer will respond to the same methods.
First, why do they volunteer?
Understanding the reasoning behind your volunteer’s commitment can help you tailor recognition and rewards to them personally. Here are some common reasons:
Because they care about the cause/have been personally impacted by the organisation.
As a good way to fill their time.
To join friends and family who volunteer.
Because it’s a good networking opportunity.
Because it contributes to something wider – e.g. the Duke of Edinburgh award.
So how do we reward charity retail volunteers?
This is where it starts to feel complicated: formal vs informal, intrinsic vs extrinsic, physical v digital, etc. But don’t worry! We’ll lay it all out for you so you just have to worry about picking the right method for your volunteers.
Formal v Informal Rewards
Formal rewards are usually regarded as those you plan ahead of time. This could include things like award ceremonies, volunteer of the month awards, and certificates.
In contrast, informal rewards are the smaller things you would use on a day-to-day basis. Instead, it focuses on improving the experience for volunteers. You might reward volunteers in this way through bringing them refreshments while they work, having conversations about how their experience could be improved. A great benefit of informal rewards is their low cost and significant ongoing impact.
Intrinsic v Extrinsic Motivation
Volunteering can be personally rewarding to many people and this good feeling is often a big motivator. Intrinsic motivation is all about helping your volunteers continually feel good about the work they’re doing and the difference they’re making, rather than working towards one particular reward. It follows the same premise as informal rewards – you want to reward volunteers by continually improving the state of your volunteer programme.
On the other hand, extrinsic motivation involves volunteering because of outside factors, such as receiving a reward. This isn’t always a negative thing, as mentioned above, people often volunteer as part of something else. For example, a student may volunteer in a charity shop in order to fulfil one of the requirements of the Duke of Edinburgh Award.
There’s always potential to retain this kind of volunteer through intrinsic motivation. If they become motivated by the way volunteering makes them feel, rather than fulfilling a requirement, they’ll be more likely to keep volunteering for you.
Physical v Digital
Now we know about the different types of motivation and rewards, we can start thinking how to deliver them. Those of you who are not yet fully engaging with digital may feel more comfortable delivering purely physical rewards (such as thank you cards and teas/coffee). One Welsh charity even decided to help the local community beyond their existing efforts. The Gellideg Foundation Group gave their volunteers gift cards to small local businesses as a reward, helping boost the local economy and keep local shops open!
However, there are a whole host more options available to you via digital means. And you never have to stick to purely digital or physical rewards – there’s room for both to be used effectively.
How can I reward volunteers with TeamKinetic?
TeamKinetic can facilitate a range of options when it comes to rewarding your hard-working volunteers.
First of all, after every opportunity, volunteers and opportunity providers are asked to leave feedback. This feedback serves as a way to praise the volunteer but can also be used to improve internally. If any volunteers have issues, these will be sent to you and you can deal with them. Giving volunteers a great place to work is a great step to help them feel appreciated.
Furthermore, the system offers HourTrades. These are rewards for reaching a certain number of volunteering hours logged. This can be set to anything you desire, offering a wide range of incentives to your charity retail volunteers.
We also have Opportunity and Achievement Badges. Opportunity badges can identify opportunities that will contribute to an award, such as the Duke of Edinburgh Award. Achievement Badges are awarded over time – the more hours a volunteer logs, the better badge they receive! These are saved digitally but for an added touch you could create physical badges to match!
Try it for yourself
You can start a free trial of TeamKinetic on our website, giving you access to everything the system has to offer for 30 days.
If you want to find out more about the system, or have any questions you can use the chat feature on our website, email us, phone us on 0161 914 5757, or find us on social media:
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If your organisation has an established volunteer programme, you’ll have your volunteers up and running with good quality opportunities, but now it’s time to evaluate. Maybe you’re already analysing your volunteer programme, but is it enough?
Analysing your volunteer programme can provide key insight into the impact of your programme. This could include how you’ve improved the lives of people in the local community and key demographics of your volunteers. So let’s dive right in…
The Fundamentals
Let’s start with your goals. Do you have them and are you achieving them?
Simple reporting tools can help you recognise whether you’re hitting these goals. If you are, it can inform how you go about setting new goals. If not, it’ll give you an idea of how to adjust your operations in order to achieve them. And if you’re yet to set any goals, key KPIs can help you draw some up.
What are KPIs?
Key Performance Indicators: a set of quantifiable measurements used to gauge a company’s overall long-term performance. This could include things like:
The monetary value of services rendered by volunteer support
Number of people in the community served by volunteers
So Why Is It Important?
Analysing your volunteer programme is a pathway to discovering a whole host of things.
Volunteer retention rate can suggest the happiness of your volunteers or quality of your opportunities. If volunteers aren’t happy and don’t have access to good opportunities, they won’t keep coming back. You can read more on how to fix this issue in our ‘How to Increase Volunteer Retention (and keep it!)‘ blog. Just remember: a happy volunteer is a loyal volunteer!
Furthermore, volunteer demographics can be compared to demographics in your area to see whether your programme is attracting an expected variety of people. If not, why not? For example, demographics showing a very high proportion of white volunteers in a very ethnically diverse area could suggest there are barriers to people in your community who want to volunteer. Our recent post ‘Is Your Pool of Volunteers Diverse and Inclusive?‘ provides valuable tips on how to improve this within your own organisation.
However, data isn’t just about spotting areas for improvement. It could also be used to identify those who are going above and beyond for your organisation. With tools like hour logging and feedback, you can see which volunteers are giving their time the most and receiving praise for their work.
How can I get started?
There’s a good chance you’re already managing your volunteers digitally, but are you using volunteer management software? Software can put everything in one place for you, allowing you to manage, communicate, and analyse your volunteers in a few clicks. You can read more about implementing volunteer management software in this blog.
While it’s possible to analyse your volunteers using spreadsheets and other software, it’s definitely much easier to have everything in one place. Instantly have everything you need to manage your volunteers all in one place, leaving you more time to focus on the important stuff.
Why not try TeamKinetic?
You can start a free trial of TeamKinetic on our website. This will let you check out all our features for 30 days. This includes features such as volunteer-owned profiles, the ability to log hours completed, and reporting tools. If you like what you see, contact us to book a demo and see how we can help your organisation manage your volunteers and start analysing your volunteer programme!
