Now you’re up and running with your own TeamKinetic volunteer management system, it’s important to go through a few basic setup steps. Let’s start by customising things such as your ‘About Us’ page, terms and conditions, and registration fields.

The About Us page tells the people who visit your site the most important things they need to know about you: who you are, what you do, who you help through volunteer work and how you help them, etc. 

The Terms and Conditions can be changed if you wish, but if left alone your system will use the default TeamKinetic set of Ts & Cs instead. 

Registration Fields can be a very useful thing to customise as we know every organisation is different and may require different pieces of information about volunteers before they can sign up. 

Task

Customise your basic TeamKinetic setup options.

The Process

Step One
Click the admin cog in the top right corner.

Step Two 
Click ‘Setup’

Step Three 
For now, we suggest updating information in the following tabs:
– About Us
– Terms & Conditions
– Registration Fields
– Gender/Ethnicity Lists

You can find out more about configuring your system settings in this playlist. It goes through all the options available in the Super Admin menu (that’s you!)

We’ve reached the end of this workbook, by now your system should be fully functional and you should be comfortable with the basics on a day-to-day basis. You might even be comfortable enough to start training other people within your organisation to use the system yourself. If not, don’t worry, this workbook can be easily shared!

Now it’s time for you to figure everything else out for yourself…

Just kidding!

While we may not have any more lessons in this workbook, we still have resources to help you out while you continue to figure out the more intricate aspects of your TeamKinetic system. 

Case Studies

You can see testimonies from people who have used our system dotted throughout our blog posts. This is probably the best way to find out how to get the most out of the system. Below we’ve linked some of the case studies we’ve done in the past.

Universities: University of Manchester, 

Charities: Seashell Trust, 

Local Authorities: Stirling Council (Active Sterling), 

Sport: The LFC Foundation, GB Taekwondo, 

Healthcare: Warrington Halton Hospital, 

Help Videos

You can find short videos on almost every feature the system has to offer. They can be found by going to the ? box next to your admin settings cog (see right). There you’ll find an array of searchable help videos that should help you in a couple of minutes or less.

If you can’t find a video for a feature, feel free to contact us either through social media or by raising a support ticket and we’ll help you out!

We’d love your feedback!

We’d be extremely grateful if you could take a quick minute to complete this feedback form. This will help us improve the workbook in the future, helping all our users get the most out of their systems! 

Give your feedback here: https://forms.gle/BJc2HLKRVgRc2h86A

Now you’re more familiar with the system and you’ve completed a few opportunities successfully, it might be time to do some reporting on your volunteer base. Reporting can be an effective way to keep track of your volunteer management programme and how your volunteers are getting on.

Tasks

1. Create a basic report (e.g. based on a characteristic such as gender/ethnicity/age).
2. Submit a request for a custom report.

The Process

Task 1

Step One
Go to ‘Reporting’.

Step Two 
Click ‘Reports & Analysis’. 

Step Three 
Go to ‘Volunteers’. 

Step Four 
Select a date range and data set then click ‘Download CSV’.

Task 2

Step One
Go to ‘Help & Support’. 

Step Two 
Click ‘Support Tickets’. 

Step Three 
Click ‘Create New Ticket’. 

Step Four 
Fill in the required fields and upload a CSV data set of the report you wish to create.

Communicating with volunteers is an important aspect of volunteer management. The ability to reach out to your volunteers within the system is a must. With TeamKinetic, you have a few options…
Emails 
You can email volunteers through the system. These emails can be filtered depending on who you wish to contact.
Texts 
The text messaging service can be switched on or off and you can also dictate which automatic texts go out to site users. More text messages can also be purchased by admins.
Chat Rooms
There will be a chat room on each opportunity that can be accessed by volunteers, providers, and admins. If any further details need to be shared or if the volunteer has questions, this is the perfect place to ask them!

Tasks

1. Send an email to every volunteer who has joined a specific opportunity or who are part of a specific group.
2. Explore text messaging options: switching it on/off, automatic texts, and buying more texts.
3. Post something in the chat room of an opportunity.

The Process

Task 1: Emailing

Step One
Go to the ‘Messaging & Email’ tab.

Step Two 
Click ‘Volunteer Bulk Email’.

Step Three
Fill in all fields, write your email, filter, and send.

Task 2: Texts 

Step One
Go to the Admin Settings Cog. 

Step Two 
Click ‘TeamKinetic Options’.

Step Three 
Click the ‘Notifications’ tab on the left-hand-side menu.

Task 3: Chat Rooms 

Step One
First, ensure your site has Chat enabled. To do this, go to the Admin Settings Cog and click ‘TeamKinetic Options’. 

Step Two 
Click ‘Opportunities’ in the left hand side menu and check ‘Yes’ on ‘Enable Opportunity Chat Room’.

Step Three
Go to ‘Opportunities & Providers’.

Step Four 
Click ‘Opportunities’. 

Step Five
Find an opportunity and click on it.

Step Six
Go to ‘Chat Room’ on the left-hand-side menu.