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Volunteer Passports: Is this the future?

The following round-up blog post comes from a research report commissioned by the Department for Digital, Culture, Media and Sport (DCMS), on Volunteer Passports that TeamKinetic helped to support. 

During the COVID-19 pandemic, we were reminded of just how important volunteering is to communities. It’s suggested that around 12.4 million adults volunteered during the pandemic, 4.6 million of those for the first time! The pandemic has made waves within volunteering and with more and more organisations coming together to find a collaborative approach to recruitment and onboarding; there have been movements to introduce volunteer passports into organisations. 

What is a Volunteer Passport?

If you aren’t familiar, a volunteer passport can hold all the verified credentials a volunteer might need in order to volunteer, which can serve as credentials to a pool of organisations. This can be called volunteer portability; this concept refers to the easing of movement across different organisations and roles. Volunteer passports can be a quicker way to apply as a volunteer as any references or training needed has already been completed and verified! 

Passporting Aims…

The initiative aims to address key issues regarding volunteer recruitment, management and development…

In certain contexts, such as emergency response volunteering, volunteer passports can be a mechanism to recruit and onboard large numbers of volunteers to opportunities locally and at speed. With passporting, the aim is also to improve the effectiveness of matching volunteers to opportunities tailored to what they’re interested in, or want to take part in. It also means that volunteers can be ‘re-deployed’ onto different tasks where they may be needed. This also ensures that micro, ad hoc and event-based volunteering opportunities are supported, also known as volunteer portability. 

Reducing volunteer vetting can save time and money for all parties, through the standardisation of volunteer training and management. In the past, there have been previous initiatives that have explored this locally or within a particular sector, improving the consistency of trained volunteers. 

What about alternative practices?

Here’s a quick run-through of the practices that could be integrated into volunteer passports: 

A number of volunteering organisations already match volunteers with volunteering opportunities they find may be a good fit, based on previous opportunities or through a skill-based match. Many volunteers started volunteering through word of mouth therefore, online volunteer passports may be deemed unnecessary. Any passporting system would have to consider how the offline side could be integrated successfully. 

Volunteer profiles have also been in previous initiatives, numerous management platforms have offered volunteers a facility where they can develop and build their ‘profile.’ This can be used as an alternative to CVs or LinkedIn, which volunteers involved in the report have emphasised. Volunteer passporting could mean it addresses an aim that has already been met.  

Other related schemes have been surrounding rewarding volunteers. Just like within the TeamKinetic system, schemes can provide rewards through ‘time banks’ or ‘time credits’, where a volunteer’s time is recorded, which they can then use to redeem a reward of some sort. The reward would depend on the organisation they are working with. We know how important recognising and rewarding volunteers are, so volunteer passporting has to include this, or something similar. 

Key Areas of Demand

In order for volunteering-involved organisations to support volunteer passports there are some key areas of demand. The report consistently highlights that portable IDs, and DBS checks are deemed to be a core element of potential volunteer passports. This is because they benefit volunteers, organisations and stakeholders from different voluntary sectors. The introduction of portable IDs and DBS checks is welcomed by organisations as a way to reduce the admin burden that comes with mass onboarding. For volunteers, it reduces the barriers they may find when wanting to volunteer in a different sector. 

Allowing organisations to have a shared pool of volunteers would help particular types of volunteering such as emergency, event-based, and micro-volunteering. This element is a way of always having volunteers on hand to offer opportunities to.

From the suggestion for portable IDs, the standardisation of volunteer training is also of interest. Standardising training will be beneficial through local volunteer portability and regarding specialist skills with individual sectors. Not only can volunteers help across different organisations in their local area, those volunteers with specialist skills, are enabled to complete certain tasks for a number of organisations within the sector. 

Another element was found that there needs to be some sort of validation of volunteers’ experiences and skills. For some volunteer groups, this would be incredibly beneficial, where volunteering could become a potential route to employment, the validation of skills can be added to a CV etc. This aspect was also thought to offer benefits in terms of supporting social integration and the well-being of different marginalised groups. 

What Does Each Sector Think?

The research for the report presented some experiences and views from each sector regarding the introduction of volunteer passports and how they might be used. 

The health sector has seen a rise in volunteer passporting over the past couple of months, and the expectation is for the demand to grow. The sector has found that passporting ensures agile and efficient emergency responses along with the integration of statutory and non-statutory services. The demand has also increased in the community action sector; portability at local level of training and skills has already been introduced, so there is potential to build on existing initiatives to deliver a comprehensive passporting system in local areas.  

Regarding the culture sector, museums and heritage sites perceived passporting as beneficial. Specifically highlighting the portability.

Portability allows for volunteer learning and skill exchange, reducing administrative burden. There has been interest in developing a shared volunteer training standard within the sector.

In some areas, the sector has found they have been oversubscribed with volunteers. Therefore, standardising training and easy portability means volunteers can be moved into new routes while staying in the sector they’re interested in. 

While there is strong demand in certain sectors, the sporting sector has seen very little demand for a passporting system, with the exception of portable DBS checks. The report shows that demand is low as volunteer recruitment is mostly organic, so there’s little interest in the digital brokerage of volunteer passports. Along with this, for individual sports, qualifications are already there in terms of training, and therefore the standardisation of training has been met and recognised. 

So How Will it Work?

How might volunteer passports work moving forward?

  • Commonality: Volunteer portability is more likely to work when there is a common denominator between organisations whether this be locally or sector-based. This commonality between organisations may be essential to building a ‘federation of trust’ aligning volunteer standards and processes. 
  • Sustainable? Stakeholders have concerns that passport initiatives may not be sustainable. This is due to the temporary nature of funding, and a lack of resources. To overcome these issues, volunteer-involved organisations have stressed the need for passporting initiatives to be developed in a realistic way, building this into a long-term strategy for volunteering. 
  • Credibility: The Credibility of passport schemes is incredibly important for volunteer engagement and organisations. Some examples of the ways individual volunteer passporting schemes have been credible have included: endorsements from national councils of volunteer organisations and local authority and government institutions. 
  • Data Standards: This is a strong requirement from digital platform providers and organisations who explain that any volunteer passport system would only work if it was developed with open data standards. 
  • Control? Various organisations have emphasised how important it is for volunteers to be the ones controlling their data. For example, in previous initiatives, there have been options for volunteers to pause notifications at times when they were busy or wanted to stop volunteering for the moment.
  • Access: There is an element of exclusion and barriers for small organisations due to a lack of digital infrastructure and skills to join in on volunteer passporting for those who work for their organisation. Where are smaller organisations going to find and retain their volunteers? 

Expectations of Government Support…

There are areas where central and local governments can support volunteering in the context of volunteer passporting, including: 

  • Raising awareness of current possibilities to make DBS checks portable and improving their portability. 
  • Providing legal clarity over certain issues curtailing volunteer portability or any other elements of passporting. 
  • Working with the voluntary sector to support greater standardisation where appropriate through funding for resources and infrastructure. 
  • Encouraging volunteering by making sure other government policies do not pose barriers to volunteering. 

Where Does TeamKinetic Fit In? 

As mentioned at the beginning of this blog post, TeamKinetic helped support this report we’d like to thank the DMCS for inviting us to help! We’re intrigued to see how volunteer passports and passporting develop in the next couple of years. We’re currently looking at ways we could introduce volunteer passporting, or elements of passporting, into our system. 

If you’d like to know more about us here at TeamKinetic, you can start a free trial of TeamKinetic on our website. This will let you check out all our features for 30 days. If you like what you see, contact us to book a demo and see how we can help your organisation manage your volunteers!


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Will Volunteering Come Out Stronger After Covid?

Coronavirus has introduced so many new challenges for communities over the past 18 months, but it’s also presented foundations to build a stronger community. Moving out of the pandemic means the focus is now on building the relationships between volunteers and organisations; along with renewing that drive to volunteer in the first place. This could mean we have to rethink the roles within volunteering moving forward.

Remote Volunteering? 

The use of remote volunteering over the pandemic has been phenomenal in helping those who’ve really needed it. Due to this, there is a larger market for this kind of volunteering, as so many people have volunteered in this way lately. In order for virtual volunteering to continue, volunteers must be attracted to your organisation’s missions as the social aspect towards volunteering has been stripped back. Communicating that their small contribution will make a difference will keep them involved and feeling positive for helping the community.

The pandemic has also increased the amount of online recruitment. So how have organisations found and kept in touch with their volunteers? It feels inevitable that recruiting volunteers online is something that will carry on far into the future. For organisations, their next steps may be to solidify their presence online. This is where a volunteer management system would come in handy; with TeamKinetic you can recruit more volunteers than ever before, and have constant contact to keep them informed. 

Flexibility…

To create a more accessible volunteering route, there needs to be flexibility. For those who cannot commit to certain dates and times: flexibility allows for no obligation to return. It also means that volunteers can now access the risks beforehand (because they haven’t committed to a continuous role). Despite saying we’re coming out of the pandemic, people still have to assess the risks before going out (coronavirus included)! While it becomes more of a challenge for organisations to be flexible, breaking down roles into smaller opportunities is a way to include more flexibility.

Looking towards the future

There is a feeling that volunteering has taken a strong leap forward over the past 18 months. There is a renewed purpose to help those who really need it: we’re more aware of our communities’ vulnerabilities. Volunteering has increased massively over the pandemic and as a result we have to focus on preserving the positive changes that we have seen.

Interested in TeamKinetic? 

Why not come and try our system for free! You can start a free trial of TeamKinetic on our website. This will let you check out all our features for 30 days. If you like what you see, contact us to book a demo and see how we can help your organisation manage your volunteers.

You can also follow our social media pages: Twitter, Facebook, LinkedIn and YouTube.

Volunteering made safe with TeamKinetic

TeamKinetic are always here to make sure their clients and any volunteers are protected. We ensure the highest security as we know many organisations may work with young and vulnerable people. TeamKinetic have created a system which allows for safe volunteering and volunteer management. Take a look for yourself below.

Criminal Checks

TeamKinetic understand that many organisations work with young and vulnerable people, so we know that criminal checks need to be completed before volunteers are accepted. With our system you can fully customise volunteer registrations by allowing criminal checks before they can be accepted. 

If you only have specific opportunities which need these criminal checks you can customise the opportunity to do these checks when a volunteer joins. This makes the process easier for you when criminal checks need to be done on your volunteers. 

Roles

Roles have been created to allow organisations to enable a prescribed on-boarding process for volunteers. Roles are a great feature for organisations that have regular opportunities that are undertaken under the same set of compliance, training, or on-boarding rules.

Community Tasks

Community tasks were set up in response to the COVID-19 crisis. They are small tasks designed to provide community support to people who are unable to leave their homes. These tasks differ from the usual volunteer opportunities where the opportunities might have set hours etc… With community tasks it is usually one volunteer helping someone in the community who cannot go shopping, or pick up their medication and so on.

These tasks are secure that whenever a volunteer signs up for a task they must be full approved before they can get any personal details of the task. Any personal information will be hidden and only available to the task manager until a volunteer is approved for the task.

Community tasks have been able to help many during the pandemic and have allowed communities to provide support for one another in a safe environment. Don’t believe us, read our case study from COVID-19 Kenilworth Support who have been using our community tasks since the beginning of the pandemic. 

Accreditation System

TeamKinetic created an accreditation system for the Rugby Super League Grand Final in 2019 and more recently have set up the same system again for the Rugby League this year.

Mainly this is used for major events and sporting events and will allow for the safe management of any person at the venue on the day. The system records the identity and health checks of every personnel. They can then be given badges which include the zones they can and cannot enter to ensure security in each zone. 

It is a great piece of software which helps to keep venues secure and personnel who arrive will have to show there ID to ensure entry. 

Want to Try for FREE?

Why not come and try our system for free! You can try out all of the above and so much more which will help safely organise and manage volunteers. You can also get in touch with us via our website or call on 0161 914 5757. 

Visit our social media pages to find out more information about TeamKinetic and some tips on how to use the software. You can find us on: Twitter, Facebook, LinkedIn and YouTube

The Whitworth Gallery, in partnership with TeamKinetic

At the start of 2020, The Whitworth made the leap to take on TeamKinetic as their volunteer management software provider. They made this change just before the start of the COVID-19 pandemic, meaning working from home gave them the perfect opportunity to understand and implement the system.

The Whitworth Gallery is described as historic, contemporary, academic, and playful. Founded in 1889, the first English gallery in a park has been transformed by a £15 million development in 2015. As part of their volunteer programme, volunteers are able to contribute across the gallery. This includes supporting artists, textile care, art gardening, digitising their collection, cataloguing their library, assisting in the delivery of workshops, and much more.

Fiona Cariss, volunteer manager at The Whitworth says,

“We chose TeamKinetic as they’re a local organisation to our gallery and already supply the volunteer system for Manchester City Councils Volunteering opportunities.

The Whitworth is in partnership with Manchester Art Gallery, along with Manchester Museum too, so it means in the future we could look at sharing our volunteers and opportunities across the partnership through the system.

In a way the past 18 months has been a perfect time to implement the new system with TeamKinetic, as we’ve managed to test it with our volunteers whilst everyone has been at home-  it helped us reach out further to our locality making it easier for them to register their interest and hear about the volunteering opportunities straight away. The data and reporting aspects of the system has and will definitely help in combining everything we need when we’re evaluating the programme and reporting back to various funders.

So far all our volunteers have found it easy to register and it’s a very usable system, in which you get a lot of support from TeamKinetic too. The Whitworth Volunteer Programme is looking forward to working with TeamKinetic further in the future when we have more volunteering opportunities coming up.”

Find Out More…

If you’d like to volunteer with the Whitworth, you can check out their opportunities here.

TeamKinetic helps to build better volunteer communities by providing great tools for volunteer managers that save time, increase impact and improve insight. Our goal is to make volunteering easy for everyone no matter what. But don’t take our word for it, why not check out our customer reviews.

For more information on how we can assist with your volunteer management and getting the best out of all your volunteers visit our website or contact us on – 0161 914 5757

Steering Group Recap: 22/06/2021

We’d like to thank everyone who joined the steering group session- it’s been really helpful to us to hear your comments and feedback on the areas we discussed. 

The group was able to talk through the main areas of our system answering polls we’d set up to get a basic feel of how you, as users, felt using our system and its features. We also got to listen to any ideas you had, which we could explore deeper into for the future. This process has been really insightful for us, and something we aim to complete multiple times a year: we’re here to help, so any and all feedback is welcome.

Based on some of the feedback, we’re starting the process of creating helpful ‘how to’ videos/blog posts on our features and how you can use them effectively, so keep an eye out for those, coming soon!

We’ll be recapping the poll questions and the responses from the Steering Group held on 22/06/2021 below. If you find that you’d like to make any comments regarding changes or new features to add- feel free to open up a support ticket on the system.

To start the session off we delved into the system regarding ‘Setup.’ We wanted to know if our system suited your needs for configuration and whether the training provided was everything you needed to be!

Poll 1: How did you find configuring your system to suit your needs?  We wanted to understand if there were any areas in particular that you struggled with, or that the settings were clear enough for you.  During the session, we found that sometimes our system updates or some things change slightly and you aren’t aware. This is something we should be letting you all know about, no matter how small it might be. We’ll be making sure everyone receives updates so you never miss a change. 

Poll 2: How did you find the training? The second question focused on the training we provide, and whether or not you felt that you could move forward using the system once training was completed. A number of those on the call gave feedback about having to give extra training themselves to their providers; we pride ourselves on giving you the best quality training, so incorporating more training aimed at providers is something we’ll be having discussions about.  

After setup we looked at ‘General.’ This was about the general use of the system and the type of language we use there.

Poll 3: How did you find the user interface? This poll focused on the running of the system, do you find that everything is where you thought it should be? We received feedback that some found the process hard and would like some more guidance, we have videos that can help you out with our system on our YouTube channel which you can have a look at over here. We are in the early stages of getting more of these videos out to all to explain some of the features that you may not know about so watch this space! 

Poll 4: Do you understand the language used on the system? Focusing on the way aspects of the system might be labelled, do you think that we’re being clear enough, or is there anything do you think we could change to be clearer? After discussions we found that the term ‘Flexible’ was confusing for some. We were given some suggestions such as ‘Long-Term’ or ‘On-going’ opportunities which we’ve taken onboard to talk about whether a change like this is needed. 

Poll 5: How did you find setting up your onboarding process? This single poll regarded whether or not you were able to understand how to use the setup settings to replicate your requirements for your onboarding process for your volunteers. Some have expressed that they have had recruitment processes with providers outside of us here at Team Kinetic: this again may link to our training sessions we currently hold, and focusing in on a more clearer way to show what providers can do is something we’re now looking to include. 

Next up we spoke about communications within the system.

Poll 6: How do you find communication with volunteers and providers? We wanted to grasp how you felt using the emailing system, and how easy and effectively you could email recipients. On the session, more customisation was an idea floated through- which makes sense, allowing you access to a wider range of fonts/colours/branding. It’s something that we’ll be looking into and seeing what the best routes are for getting these types of features into the system. 

Poll 7: Do you use notifications?  It is interesting for us to know whether you use the notifications and the news features. We have had talks about combining together news and notifications so this Steering Group was useful to know if that was something you might want. The terms news and notifications are similar but they do have differences, we found that some might not know these differences. In response, we’re getting a blog post written to show the differences and let you know how to use these features efficiently and effectively. 

Polls 8 & 9 were on the subject of ‘Users.’ We wanted to know:

 Poll 8: Should we allow admins to alter privilege of what a provider can do? This could mean that you can customise the elements that providers can and can’t do on the system. There was a suggestion of a possible phasing in of providers, so that they may be restricted at the beginning and grow into the system- this is something we’ll definitely explore in the future and other customisation options on privileging providers. 

Poll 9: Should we differentiate internal and external providers? Internal providers are those who work for you, so we would be differentiating between providers that work for you and providers who have come from other organisations. While on the discussion of providers, there was a suggestion of letting providers know when their opportunities are about to end, so that they can promote them if there are still available spaces for volunteers. It will be something we’ll spend time looking into if there is an effective way to do this! 

We followed this up with a question surrounding searching.

Poll 10: Is there any group of volunteers which you find it hard to identify? We wanted to understand whether or not our filters work, are they in the right place for you? and whether or not we were missing any filters that you feel are important. There were some mixed reactions to moving all of the filters into one list, with some in favour and others not. Despite the mix we will still have a look around, just to see if the system will be cleaner to navigate if filters are all on one list. 

We then moved onto ‘Logging Hours and Feedback.’

Poll 11: How do you find logging hours and feedback? We found that clients were struggling at times to get volunteers to log their hours; we suggest giving them an incentive to get them logging hours, this could be through our achievement badges or adding your own customisable ones! We currently have a blog post being written that goes into more detail about how you can get your volunteers logging hours. 

Poll 12: Should users be able to update or add new feedback on an opportunity? It was a nice discussion to have on whether this would be a beneficial feature, it’s something we have thought of before, so it was interesting to see how you would feel about it. We did get some suggestions for bulk feedback to become a feature. This sounds like something that would be beneficial to those who have a lot of volunteers that need hours and feedback logging, so we’ll have a talk with our developers to see if this is a feature we can add in future updates! 

From logging hours to Criminal Record Checks (CRC), we wanted to gather some more feedback when it comes to our system and CRCs.

 Poll 13: Would it be useful to allow admins to submit a DBS/PVG directly through the system? When we were discussing this on the group we concluded that this would be a way to save time and duplication for all parties, we’ll be looking more into this over the next few updates. 

Poll 14: Should we allow providers to add criminal checks to volunteers? How would this work? For this poll we wanted to understand whether or not allowing providers to do this was a feature that was wanted and if we would have to look at implementing something in order for that to work smoothly. As you can see by the poll the answers were a little mixed!  If this is something that you think might be beneficial- let us know. 

Carrying on with features, Polls 15&16 spoke about Creating/Managing Opportunities.

Poll 15: How do you find creating opportunities? We want to make it as clear and simple as possible for you to create an opportunity for your volunteers, so this question was to see if there was anything we could possibly add to aid that experience. Again the concept of ‘Flexible’ opportunities came up. To make sure that everyone can understand flexible and session based opportunities, and the differences between them, we’ll write up a blog post or explain on one of our YouTube videos so you can better understand them. 

Poll 16 broke this down a little further by asking: How do you find managing opportunities using the controls? From the polls you can see that those on the session found that managing opportunities easy. If you do find that there is anything that could be made clearer, then you can send us a support ticket on our system or get in touch through our email! 

We also wanted some feedback on Events and setting those up.

 Poll 17 asked: How do you find setting up an Event? We found that when we spoke in a little more detail,  some of you needed reminding on exactly how to do this, in response, we’re currently in the process of setting up some videos and blog posts on how to use our features effectively.  

Poll 18 & 19 focused on CSVs (Comma-Separated Values.) 

Poll 18: Does the use of CSV confuse anyone? We found during the session some weren’t aware of what CSV is or stands for, simply, CSVs are where you can download a spreadsheet text file of information from our system.

Poll 19 simply asks: Is there anything which you can’t currently download which you would like to? If you believe there’s something, please raise it on a support ticket and we’ll get onto exploring that for you. 

Poll 20 focused on our courses feature. Currently the course feature is just to promote any courses you may want to introduce your volunteers to. 

Poll 20: How do you find promoting courses? In the session an idea was to allow them to book onto those courses through the system and whether this was possible: It’ll be something we’ll have a look into for future updates.

Poll 21 homed in on the help here at TeamKinetic and how do you find accessing help on TeamKinetic? If you ever find yourself stuck somewhere on our system there are a number of ways to get help, you can open up a support ticket, click the help option along the top in the right corner.

Our polls then moved onto the super admin settings.

Poll 22: Do you understand the wording used in the super admin settings? The group found that it does take some time to remember where everything is, and under what heading, but it does become routine once they’ve been using the system frequently. We are on hand to support you, so if you do find you need some helping finding out where certain features are, and how to use them, have a look on our YouTube and blog pages, we should have the answers over there. 

Poll 23 expanded on this, asking: Do you find the way options are grouped together to be logical? This is essentially asking if you think everything is where it’s supposed to be. We found by the poll that most people thought our system was logical, which is good! We’d like to think everyone can move around the system easily and freely. 

Our final 2 polls were questions on referencing and references.

Poll 24: How do you find adding referencing? With this poll, we did get some feedback expressing the need for a preview option. This is something we will be having a look at and exploring as an option for the system. This would mean you would be able to see the referencing form beforehand to check everything is how you want it. 

The final poll of the session centred around providers setting up their own reference forms. Poll 25: Should providers be able to set up reference forms for themselves? Again this poll had a range of answers, so it may be something that we try and get some more wider opinions and information on before we take a look at getting this into the system. 

The Steering Group has helped us understand more about how you use our system and where we can start to build a clearer path towards the future. 

We once again want to thank everyone who attended and took part in the session. We’ve received some really good feedback and ideas about our system and its features which we can explore further.

TeamKinetic v2 – Roles

Roles are a brand new feature for version 2, they sit above opportunities and enable a prescribed on-boarding process for volunteers. Roles are a great feature for organisations that have regular opportunities that are undertaken under the same set of compliance, training, or on-boarding rules.

An opportunity can belong to one or no role and once a volunteer has successfully completed the steps for a role, they can subsequently join any opportunity that belongs to that role; the role authorisation is valid across any opportunity in that role.

Creating Roles

Creating role is only possible for super admins and is accessible via the super admin menu in the SETUP section.

Click the add button to create a new role. You’ll be presented with a split screen form with the role name and description on the left, and the default four stages on the right.

Start by filling in the role name and its description to help volunteers decide if they want to apply for the role.

When you are ready to start adding tasks to your stages click the add button. This will open up a sheet with the task name and notes for that task. Additionally you will see a checkbox labelled ‘Volunteer can complete’. If this box is checked then the applying volunteer will be able to mark this task as complete without any admin oversight. This is great if you just want to check a volunteer has read a document or get an auditable confirmation that some step has been carried out.

You do not have to add tasks to every stage, the tasks do not need to be completed in order, and a stage can have no tasks at all if you prefer to put all the tasks in one stage.

Once created you can edit, archive or restore a role and the setup page shows you a brief summary of the role and its current status. When editing a role you can add or remove tasks and update the role name and description. Be aware that adding tasks will not affect those volunteers that have already been accepted on the role.

Managing Role Applications

All admins can manage volunteer role applications and outstanding role applications will appear on the admin dashboard for attention.

Just hit the manage button and the full status and history of the application will be shown. This is a pretty comprehensive screen but super easy to use.

You can move the status of any task forwards or backwards, from pending to started and finally complete. You can add notes that other administrators can read and update the overall status of the role application to approve or deny.

We have the intermediate status of STARTED for a task so that if a task takes time to process for an admin, another admin doesn’t repeat any work whilst the first admin is completing the task.

Importantly all steps taken are logged and viewable in the application log window. You can see here when tasks were started, completed or reverted back a stage, when people left notes, or when a volunteer has completed a task.

A volunteer will see their role applications on their dashboard. By clicking the more details link they will get a full breakdown of the current role and from here will be able to complete any suitable tasks.

 

Adding a Role to an Opportunity

It’s a simple task to add a role to an opportunity. If any active roles exist, they will appear in a drop down when creating a new opportunity.

If you update an existing opportunity and add a role requirement it will only affect volunteers that join after that point; existing volunteers will not be affected.

(Re)Introducing TeamKinetic: Alex Evans – Another Chapter

If you read my goodbye blog last year, you’ll have to pretend you didn’t. I just can’t stay away!

I’m back again and excited to get (re)started – this time as TeamKinetic’s Marketing Manager. It’s a role that I’m excited to get stuck into and continue to grow in. 

My Journey

Back in 2017 I started university with no idea where it would take me. My biggest concerns were making friends, exploring Manchester (aka finding the best cheapest pubs), playing football, and whether I’d enjoy my course or not. 

In my second year it was time to start looking for a work placement – as someone who lacked confidence, this was a daunting task! One day the Social Media and Marketing intern role at TeamKinetic popped up and the rest is history. 

My placement year was full of personal and professional development. It gave me good quality real-world experience of marketing and helped me build confidence amongst other important life skills. 

I went into my final year of university ready to finish those assignments and get back into the world of work. What I didn’t expect was to be offered a full-time position at TeamKinetic. But what I was certain of was that I had to grab the opportunity with both hands.

From passing my responsibilities over to Sammy and Chloe in 2020 to taking over from them in 2021 – the circle of Marketing!

So who am I?

In short:

Hi, I’m Alex, I’m 22 and I’m from Sheffield!

But if you want something deeper I could tell you that Taylor Swift has been my Spotify top artist for three years in a row. Or that I’ve been a Sheffield United season ticket holder for as long as I can remember. But if that isn’t enough, you can read my original introductory blog here.

All you really need to know is that I’m incredibly happy to work for TeamKinetic, a team full of good people doing great work. It’s time to put all the things I learned at university into practice and help this company grow! 

New Faces and Farewells

I’d like to take this opportunity to thank Chloe and Sammy for all their hard work over the past year. They’ve done some great stuff and have been a real asset to the team.

However, now it’s time to welcome the newest member of the TeamKinetic family – Katie. She’ll be completing her placement year with us and I hope she gets as much out of it as I did. You join us in welcoming her by reading her introductory blog here.

You Can Join The Family Too

If your organisation is in need of a quick, easy, and reliable way to manage your volunteers look no further! No matter how big or small, we can help you. We’ll work around your budget to get you building better volunteer communities with our volunteer management software. 

Best of all, you can go to our website to set up your very own demo site free of cost to see how our system can work for you!

TeamKinetic 2 Release Notes

The 2021 Q2 major release for TeamKinetic is now approaching our beta test phase where we invite and encourage all our users to have a poke around!

It’s a full jump to Version 2 as we have totally updated the volunteer application with the latest .NET platform (admin and provider to come), have introduced some new features and done some major work to align the design and feel across the whole application. We’ve also got some brand new native apps for android and iOS that will be out a few weeks after the desktop release.

Here are some of the highlights for this major release milestone.

Volunteer Roles

Many of our larger customers, and those with greater governance requirements will get alot from this new feature. It’s a bit like super charged APPLY FIRST feature!

A role is a set of steps that must be completed before a volunteer is approved on an opportunity.  Super admins define the role, which is organised around four steps, each with as many (or no) tasks as you require. Each role has its own name, description, and a spot to add some information that is emailed to the volunteer when they first apply for a role.

Roles are applied to one or more opportunities, and once a volunteer has completed all steps on a role they can join any opportunity which requires that matching role, once they have satisfied any other pre-requisites to joining.

For example; if a volunteer joins a litter picking opportunity which has a role called ‘basic role’ then they will be required to jump through a number of onboarding steps as defined by the ROLE.  But once they have done this they can go onto join any other opportunity which is also linked to the ‘basic role steps’ and it will not require them to go through the steps again (as they have already completed those role steps).

Each task can be flagged as actionable by the volunteer or administrator, they can complete that task from their dashboard when they have satisfied the requirements.

Administrators are alerted when a volunteer joins an opportunity requiring a ROLE, they are alerted via the actions tab on their main landing page. 

The administrator can then monitor and record the volunteers progress through each of the steps within the ROLE, through to completion. 

Each role task can be started by an admin, then completed and a full history log is maintained and visible at all times.

An application can be approved once all the tasks have been completed, but there is no enforced order to task completion.

When a volunteer is approved on the ROLE they are emailed (custom emails available of course) and shown a list of corresponding opportunities that they are now eligible to join.

Additionally, if a opportunity has its own APPLY FIRST status and a role requirement, then once the volunteer is approved for the role they are automatically placed in the applicants queue for that opportunity, they wont have to do anything else.

New Scheduling Features

We’ve added a brand new feature for adding volunteers to sessions. You can now select any number of volunteers and add or remove them from any number of sessions in one hit!

You can select from the current joined volunteer list, or search for new volunteers.

It’s super simple but much quicker than moving them individually (still available).

We’ve also re-designed our day schedule report so it’s much easier to see what is going on day by day.

You can still view any period and restrict it to certain opportunities or events, but now you’ll see every day in that period in a calendar like display.

You get the day, all the opps that have sessions on that day, how full the session is (full sessions are highlighted) and can click  through to view a list of volunteers on that session.

You’ll be able to see empty days and poorly subscribed sessions really easily, then click through and start adding volunteers using the new multi-add feature we just introduced!

Re-Designed Applicants Dashboard

Applicants are now clearly divided into new, successful, and denied. You can instantly approve or deny a new applicant and then revert that decision and mark them as newly approved. This was something that proved popular in the roadmap voting.

The on-screen messaging and alerts have been improved and standardised so you’ll always know what’s happening.

Modern Front Page

Although our existing front page allows for a lot of customisation, many of our customers have been asking for a simpler cleaner look to their front page.

So we’ve have added a new modern layout that will be the default for all new customers. It’s got much simpler settings, just a single image and a message box, to worry about, looks great on all screen sizes, and gets right to the point so volunteers can login and register quickly.

Multiple Provider Accounts

This is a useful little feature for when there are multiple individuals at an organisation that all need to login as providers as manage their opportunities, but dont want to share login details.

Providers can now create and manage their own user list without any intervention required from the admins or super admins. Just add a name, email address and password and they can go ahead and login.

Multiple Meetings and New Meeting Features

Previously a volunteer could only have one active meeting at a time, now you can book and manage as many meetings as you like for volunteers.

 

Additionally we have added the ability to specify if the meeting is to be virtual, and if so, to add the link to the virtual meeting, or if not the location of a face to face meeting. You can also add a custom message which gets sent along with the normal custom email for new meetings, so you can let them know any extra information they need.

We’ve also tidied up the induction section of a volunteer manage dashboard and added the meeting details there. From here you get a link back to manage meetings and can also add a new meeting for the volunteer right from their dashboard.

Opportunity Badges

These are linked to opportunities showing that the opportunity is linked to a specific award scheme.

Example:  If logged hours on the opportunity can go towards a volunteers Duke of Edinburgh Award, then they might attach it to the ‘DofE Opportunity Badge’. 

Just add a name, description, and a badge image to create your opportunity badges. These can then be added to your opportunities, filtered on in the search and are displayed to the volunteers.

Great for quickly indicating to your volunteers what sort of opportunity its likely to be.

Gender List Editable in Alt Language

For those of you that take advantage of our alt language feature and translations (and if you don’t..why not?!) you can now view and edit your gender lists in your chosen alt language.

These are instantly reflected on the registration pages..which brings us to…

New Volunteer Registration

Volunteers begin their registration either by providing an email address, or by registering with Google or Facebook.

If they use and email address they will receive an email with a special link to confirm their email address and continue with their registration.

This will cut down drastically the number of bogus registrations and also reduces the initial inertia for registration. This first step of registration is recorded and we’ll be able to get some great insight into what is preventing volunteers from completing their registration.

We have also worked on the registration page itself; made it shorter, improved the location section, and added more on-screen help.

 

We think it’s a definite improvement and will hopefully lead to a higher rate of successful registrations.

New Search Page

The public search page is now more compact and the events have been moved to the right so they don’t obscure the results.

When viewed on smaller screens the layout adjusts accordingly so events are still visible.

Opportunity Images

You might have noticed in the screenshot for the search page that we now support adding images to opportunities!

We know from our experience that this has to be quick and painless or providers just don’t bother. So we’ve put in place a number of features to try to make this easy for providers.

  1. Images are mandatory for opportunities, you cant add your first opportunity without uploading at least one image
  2. You can select from your previous images, so once you have one you don’t have to keep uploading
  3. When creating an opp, it will default to your last used image

 

ABOVE: Admin/Providers view when creating opportunity
ABOVE: Volunteer view of opportunity with image

It really couldn’t be easier! These images are responsive and will adjust in height and width to cope with any sized screen.

Everything Else

  • Multiple groups are selectable from the bulk email screens
  • Can add files to the private notes section
  • Course management improved
  • More admin options available
  • More opportunity sharing data available along with suggestions of other organisations you might want to join forces with
  • Volunteers can see how many slots are available in each session before they join
  • Induction questions are now sortable
  • New report showing the ethnicity breakdown of active volunteers
  • New opportunity search filters
  • The usual 100’s of small fixes and improvements

SPAM – THE WORST KIND OF MAIL!

Urgh spam. No, not the canned meat. The inconvenient annoyance that seems to find its way to my email every day! It’s a human thing to receive spam/junk but why do we get it and how can we spot spam? These are the questions that come to mind when I’m staring at an email asking me to click a link to pay for something I swear I never bought! Well, here at TeamKinetic we are going to explain how we protect you against spam, why we get spam and how to spot it… 

Protecting against spam

At TeamKinetic, we don’t want our customers being bombarded with spam emails. So, to help with this we first used Google Captcha, a method which tries to distinguish between robots and humans. But, the robots got smarter! There were signs that the system was getting easily defeated by the bots… Don’t worry it isn’t an i, Robot situation!

Now, we have found a better way to detect and remove as much spam as possible, we use a multifaceted approach which includes:

  • A non human visible honeypot which forms elements that bots love to fill in.
  • Testing to see if JavaScript had been run.
  • Timing how long it takes to complete and submit a form (robots are much faster than humans)!

Why do we get spam?

Its practically impossible to stop all spam. If you are too strict you lose valid emails but if you are not strict enough, too much spam will get through the cracks. It is difficult to find the perfect balance but we feel we have have hit the nail on the head. I can tell you that we get 98% less spam using the combination methods above than when the contact us form is left without protections. Sounds great, but what about that 2% that gets through, how can you spot those types of emails? Keep reading to find out…

How to spot spam emails

Most of the phishing and spam messages we get contain dire messages about your domain name and or the search engine optimisation (SEO) for your website. Your domain, if its is managed by us, is automatically renewed, there is no danger of it being de-registered and neither do you need to pay to keep it registered. The same goes for SSL certificates. Others talk about errors on the website and offer to fix them if you download a program; DONT! As a general rule don’t follow any links in any unsolicited email or message. There are some useful tips for how to spot phishing messages on the IT governance website.

What we advise…

If you get any emails which seem suspicious or you seem to be receiving many at once, never click on a link or send personal information. Open a support ticket or head to our website to start a live chat and we will gladly look into this for you. 

Remember, stay safe offline and online!

Manchester City Council Case Study

Much of the work we will refer to in this paper is based on figures collected from May 2020 until present as this reflects the period where the MCR VIP project went live to the public. We will be explicit if we are referring to data from beyond that time.

It is also worth noting that much of the activity on the MCR VIP system was either stopped or severely limited during the COVID 19 response. This was in part due to the difficulties associated with face to face volunteering.

The City Council did not use TeamKinetic initially in it COVID response and as such the figures do not fairly represent the time as for a large period there was little traditional volunteer activity being undertaken which was being tracked or recorded in TeamKinetic

Implementation

The project got underway in late 2018 with a plan to identify and train service leads from Libraries, Galleries and Culture, Parks and Green Spaces, Sports, Neighbourhoods.

The initial implementation saw the formation of a project board. The initial Project Manager was Adam Neill but he left shortly after the formation of the project board. Other members of the board included Programme Manager Trevor Roberts. Strategic Lead – Neighbourhoods Mark Rainey, Project Manager – MCRVIP Elaine Mills, Physical Activity Officer and previous leads officer for MCR VIP Craig Abel and ICT Business Analyst Liz Avison. Other people who had input during the initial planning phase included corporate communications.

The initial rollout of the project saw a training plan developed that would train and support the “admin” users of the site. Volunteer leads were identified in each service area and a combination of onsite and virtual training days delivered. 22 MCC staff were trained as potential admin users of TeamKinetic.

In addition, it became apparent that to our support of the Admin users there was also a need to provide additional training to what was referred to as Providers. We ran training workshops for Provider level users across the services who engage volunteers. Over 70 officers were trained to act as Opportunity provider within the system, as well as undergoing additional training on how to work with and engaged volunteers both using the system and in the real world.

This work was delivered through a combination of speakers and events and was devised to raise the profile of volunteering amongst the various services and to provide basic “how-to” information for officers who may not have had much experience in managing and working with volunteers.

It also provided opportunities for system users to provide feedback on their experiences directly to TeamKinetic to support the ongoing development of the product.

Our soft launch target date with international volunteer’s week 20th-26th May 2019 though some activity had started before that date as the system was still being used across Sport and Events.

COVID-19

COVID-19 had a significant impact on traditional volunteering across Manchester as such activity on the system dropped to almost zero in April to June and has stayed way below the previous level since then.

It is also worth noting that much of the activity on the MCR VIP system was either stopped or severely limited during the COVID 19 response. This was in part due to the difficulties associated with face to face volunteering. TeamKinetic was used extensively across the UK in response to COVID-19 and continues to be used to support communities across the UK and TeamKinetic were recipients of an award from NHSx and NHS England concerning their community support features for at risk communities called TechForce-19.

The City Council did not use TeamKinetic initially in it COVID response and as such the figures do not fairly represent the time as for a large period there was little volunteer activity being undertaken which was being tracked or recorded in TeamKinetic.

It has been discussed with Elaine as to how the TeamKinetic COVID Community Task features could be explored for use across other civil contingency and resilience planning situations and as part of the ongoing COVID-19 and in specific response to mass testing and vaccinations when rolled out.

Data

Usage

A total of 1732 people signed up to the MCR VIP system since the 20th May of which 417 have gone is to become active, which is a rate of 24% for the year. If we only look at the year from May 2019 until March 2020 we see that rate is actually much closer to 44% so we can again assume COVID has had a significant impact on the activation of volunteers.

We normally expect to see in a TeamKinetic system for Local Government a rate of about 40-55% of volunteers who register become active within 12 months of registration.

Active means they have signed up and completed a volunteering opportunity and have had hours logged against that opportunity in the system. There has been a reduction in conversion rates this year again as a result of COVID-19.

Location and Economic Breakdown of MCR VIP Volunteers

The heat map below shows your volunteer density across the city and the surrounding boroughs. The bulk of the volunteers since May 2019 are Manchester residents but you can see pockets of activity across the all the neighbouring areas.

Heat map showing the volunteer density in Manchester city and surrounding boroughs.

Volunteering by Index of Multiple Deprivation Rank (IMDR) for all volunteers registered since 20th May 2019.

This chart includes all volunteers including those who reside outside Manchester.

The Graph shows the number of volunteers by decile. That is the number of volunteers with a home postcode that is ranked using IMDR.

1 = bottom-ranked postcode area in bottom 10% ranked area of England

10 = top-ranked postcode area in the top 10% ranked area of England

This data is interesting as volunteering is perceived to be a traditionally middle-class activity and this is generally supported by research from NCVO and Community Life Survey Data undertaken by DCMS.

What can be seen quite clearly from the MCR VIP data is that across Manchester and its surrounding areas Volunteering is very well represented in the areas of highest deprivation. This is of course impacted by the fact Greater Manchester has more areas that fall into the bottom 50% according to the IMDR rank, but I think it is also compelling that the people of Manchester demonstrate that poverty is not a defining factor in their willingness to volunteer.

This finding is even more important when you consider the following question.

‘Does volunteering in the UK contribute to increased personal wellbeing and health?’

Yes, it does. This question was the central topic of the Happy Days Report, published by State of Life in 2019. The report provides “the most robust quasi-causal estimates to date of the impact that volunteering has on an individual’s life satisfaction and self-perceived health.”

The paper finds that having volunteered in the last 12 months is associated with an increase in life satisfaction of 0.034 on a 1-7 scale in the first differences model. This corresponds to 0.057 on the ONS endorsed 0-10 scale if we apply a linear transformation. This effect is roughly comparable to living in a less deprived neighbourhood and also roughly equal in size to one-sixth of the increase in life satisfaction associated with full-time employment vs. being unemployed.

The Happy Days report shows that alongside life satisfaction, robust quasi-causal positive associations were also found between volunteering and self-reported general health, mental health measured by the GHQ index. There is also a positive association with the other ONS-endorsed measure of ‘feeling that things in life are worthwhile,’.

Volunteering is shown to have a positive impact on trust in all demographics and particularly those who start with a trust deficit (in the UK this is lower socioeconomic groups – ‘A Bit Rich’ 2019).

Mixing with people from different backgrounds is important and the 2019 ‘A Bit Rich’ study found that volunteering has a positive role to play on trust and social diversity/mixing:

• Volunteers have around two-thirds higher odds of reporting trust in people living in the neighbourhood, compared to non-volunteers.

• 44 per cent of all volunteers reported having mixed with people from different ethnic backgrounds or religions in the past 12 months, compared to only 31 per cent of the general population

The key finding of the research quoted above is that the evidence from the 2019 work on the diversity of income and ethnicity in volunteering (A Bit Rich and ABC of BAME) shows that the wellbeing and health benefits of volunteering are considerably higher for marginalized groups compared to other groups.

 

Age

The age profile of the MCR VIP volunteers is interesting as again it does not reflect national trends or patterns. Volunteering is often found to be a pursuit of older individuals, this often as a result of them having the time. The employment of a digital system such a TeamKinetic reduces barriers to entry especially for younger volunteers who are digitally engaged. It speeds up the process of volunteer recruitment, a significant factor in younger people volunteering.

Another significant consideration is that the MCR VIP system works seamlessly with Manchester University Sport and Manchester Metropolitan University Student Union system which are also powered by TeamKinetic. This ensures MCR VIP always has its opportunities available to young, motivated student volunteers.

Ethnicity

Volunteering on the MCR VIP system is as multi-cultural and diverse as the city the volunteers represent.  Volunteering across the UK tends to be thought of as a predominantly white activity but it’s clear that this is not the case in Manchester with over half of the registered volunteers described themselves as non-British White.

It is widely acknowledged that volunteering, under non-pandemic circumstances, is more widespread in the upper socioeconomic groups L1 to L10 and in the white ethnicity groups. It would appear that this is not necessarily the case during the pandemic. It does seem clear that the use of technology to recruit volunteers lowers barriers to entry for BAME individuals.

To volunteer traditionally would be heavily influenced by issues of social network and social capital. Many BAME individuals and communities do not have the same access to opportunities, as they are not often linked into the established networks to enable them to take advantage of the opportunities available.

As discussed earlier, there is strong research to suggest that volunteering can play an essential role in developing Social Trust and building better social cohesion.  Volunteers tend to have more interactions with individuals who have a different ethnic background to theirs than non-volunteers.

 

Gender

Data from across the voluntary sector would normally suggest a 60%/40% gender split in favour of women to men. 

Sports Volunteering is often the reverse of this with a 60%/40% split in favour of men to women.  So the results of the MCR VIP gender spilt are quite surprising. 

There is some quite compelling research that suggests that volunteering has a stronger impact for UK women than for men, thus being a potentially useful instrument in fighting gender inequality.  As reported in the Happy Days study in 2019.

The report also highlights higher wellbeing increases associated with volunteering at the extremes of the income distribution, but particularly for the lowest income category – suggesting that ‘volunteering can be promoted as part of a policy intervention aimed at improving the quality of life of vulnerable groups in society.

 

Opportunity data

Volunteers recorded 2256 hours of volunteering in the system from 20th May 2019.   These hours took place over 277 opportunities.

The top 10 most popular opportunities regarding the number of hours undertaken by volunteers are:

1

Festival Of Manchester 2019

2

The Manchester Trophy 2019 – General Volunteers

3

The Manchester Trophy 2020 – General Volunteers

4

Nature and Chill a.k.a let’s grow fruit, veg and mushrooms or DIY

5

Manchester International Swim Meet

6

Family workshop Summer Volunteers 2019

7

The HSBC UK | National Track Championships 2020

8

Manchester Digital Champions

9

Packing food bags for families in Greater Manchester – Help us feed families

10

Help Teach English in an Informal atmosphere,

The variety of opportunities in the top 10 says something to the variety of Manchester’s volunteers and the diversity of the offer MCR VIP has developed since its relaunch.  Events, as you can see, are always popular due to their short-term nature and volunteers tend to find them exciting.  We can also see opportunities that are ongoing and have more challenging criteria for entry such as Manchester Digital Champions in the top 10. To see these types of ongoing opportunities in the top 10, especially taking into account lockdown shows how volunteers can provide ongoing, regular services.  This type of volunteering could be argued has the highest impact for the residents of Manchester.

 

Safeguarding

It appears that no volunteers have had a DBS recorded in the system during the period from May 20th. We did see the Identification Verification system used 18 times as part of a project to support members of the public during COVID-19.

MCR VIP has not used the more advanced safeguarding features and this may be an area that could be explored further in the future.  These tools can be used alongside Volunteer photographs and Volunteer ID badges that are produced in TeamKinetic with embedded QR code technology.  This allows TeamKinetic to be used when managing opportunities with a higher risk profile such as Adult Social Care. 

 

Application Analytics

MCR VIP has seen the following web traffic since 20th May 2019.

1,251,940 site visits

These visits have been across all devices and have used most browser technology.  We have seen a significant increase in mobile access to the site, and this now accounts for 62% of volunteer site traffic.  This is why TeamKinetic is proactively developing with mobile responsive design and continue to develop our iOS and Android native offer which should see new apps available in late Q1 of 2021.

 

Economic Impact of MCR VIP volunteers

Volunteering is a rare, universal, and valuable good that unites us all. It is the glue that holds our societies together in everyday life and at times of crisis. Volunteering is helping each other out of free will. It is arguably why we have survived and succeeded as a species – our ability to collaborate and support one another. Volunteering is millennia old and all religions have at their core a message about volunteering – helping those less fortunate than yourself is a key philosophical teaching we try to impart on our children. As a result, we think volunteering is a sleeping giant in our economy.

Andy Haldane, the Chief Economist at the Bank of England, estimated volunteering to be worth between £50 and 200bn , approximately 2.5% and 10% of UK GDP. This calculation also included several extra layers or concentric circles of value. Haldane described the circles of value as layers of an onion. The figure below depicts the ‘Halo’ of value that stretches out from the volunteer. This model represents a step by step approach to valuing volunteering and it halo effect that we have adopted for the reporting of impact for this project.  We are still lacking some of the data we need to undertake this level of evaluation, but I want to take this opportunity to outline what is possible using TeamKinetic.

To calculate the value of the volunteer’s hours, which in the diagram above is represented by the central circle, we have opted to use a cost replacement approach.  For simplicity we have applied a single wage replacement rate based on a domiciliary healthcare assistant, midpoint, band 2 agenda for change :

£9.89 per hour + 25% (NI / tax employer £2.47) = £12.36 per hour

These are lower hourly rates as normally a staff provider would need to add on their ‘oncosts’ in addition which range from 10-33%. I would then remind you to apply a potential (+) variance of up to 33% on the final figures. Based on these numbers we can demonstrate the following.

2256 hours X £12.36 = £27,884

I think we could make a pretty strong case that had COVID-19 not occurred we would image this figure to be considerably higher and maybe even 3 times higher if the bulk of the volunteering had not stopped. 

Using the Concentric Circle model, my next suggestion is that to further this work we would need to undertake some additional data collection to understand the direct wellbeing effects on the volunteers themselves.  This work can be done using a simple survey that would allow us to capture some data on how volunteering makes your volunteers feel.  We can use this data alongside data sets such as the British Household Survey and the Census to evaluate our volunteer population against the general population.  Where this work had been undertaken before we have seen a consistent effect that volunteers tend to be healthier and happier, this type of work would enable you to say to what extent they are happier and healthier and what value does that have.

The next circle of the evaluation would focus on the recipients of the volunteers time.  We would look to develop an economic model that allows you to calculate beyond cost replacement what the value and impact the volunteer have on those they support.  An example might be a Digital Champion Volunteer may actually help 12 other people; it would be really useful to understand what that help is worth to those people who are beneficiaries of that volunteering.  This way we can estimate which type of volunteering generates the greatest social impact and use this information to invest in the volunteering that makes the largest impact on Manchester residents.

The final stage of the evaluation would be to explore the less tangible benefits such as social trust, social capital and community cohesion.  The impact on and reduction of social isolation and loneliness.  These concepts are often quite difficult to measure at an individual level but very useful at a population level.

 

 

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