This week we will be discussing a much requested new feature, that will give you far more control than ever over the communications TeamKinetic sends to volunteers and providers; customising automated emails.
TeamKinetic keeps your volunteers and providers up to date, with notifications about opportunity activity, chat room messages, applications, registrations and many other actions and events.
We have default content for all these messages but now you can edit and customise over 30 messages.
Its dead simple to edit a message, just click the edit button to bring up a window like below.
Each message has its own set of replacements you can use which will be replaced when sent, like opportunity title, opportunity link or the volunteer name. Just click on any of the blue replacement buttons in the right column and they will appear at the current position in your custom message.
You may have witnessed driving past a rescue team late at night in gruelling weather conditions, with deafening sirens and eye-capturing flashing lights. Or alternatively, you may know someone personally who may have ended their night by dialling the emergency services. Many UK rescue teams work voluntarily like Mountain Rescue and British Red Cross. But why would anyone want to keep volunteering for a cause which is considered physically and mentally tiring?
Here are 5 ways how your organisation can help retain your hardworking volunteers and keep them smiling.
1. Be Realistic
The Earth isn’t flat.
Let us skip back to basics if you want to engage your volunteers. Opportunities should have actionable goals in which will enable your volunteers to be successful when volunteering. If your volunteers have no clear set of directions, then how will he or she find their way? Volunteers also need to be clear on what your organisation stands for. Volunteers should be made clear of your mission and vision statements. This will then allow them to understand the type of organisation they are working for. Retaining volunteers to work coherently to achieving what your business wants will help aid success.
2. Show Results
It’s all very well getting volunteers to join opportunities, however where are the results? Showing results is highly important to positively motivate your volunteers. Volunteers want to hear feedback from an opportunity they have participated in. This can easily be communicated in a polite informal email or text, this would make the volunteer then feel valued. It’s key that your volunteers feel valued for their efforts. Because this generates a sense of belonging, which is a key psychological need which will help retain volunteers. Volunteers who feel like they belong will not need to leave.
3. Communicate And Recognize
The best way to establish trust between an organisation and its volunteers is to talk to them. This is a really simple way of further developing relationships. Which can be done over a vast amount of platforms, emails, text messages, phone calls, and social media. It’s important to know where your audience is so you can communicate with them in the most appropriate form.
Everybody likes to be recognized for their achievements, even your non-profit volunteers. This recognition will stimulate a sense of gratitude between the volunteers and yourselves, making them want to volunteer again. A key part of retaining volunteers is recognising any type of achievement because this affects the self-esteem of anybody. Think about yourself for a moment, would you like an achievement you’ve done to be praised? I know personally that any form of praise or congratulations lifts my mood and motivates me to keep on the right path. It doesn’t necessarily need to be a huge gesture, it could be verbal or written. Volunteers who are recognized for their achievements are more likely to have higher self-esteem, a more positive outlook on life, and better mental health.
4. Involve the community
Try to be inclusive to everyone to retain volunteers, by encouraging volunteers to get neighbours, friends, and family members from the community to join opportunities with them. This will only make the experience more enjoyable for the volunteer. We all need to feel emotionally and physically safe, and we all need close supportive relationships. A sense of community provides this, by giving local people a voice to connect with one another and meet new people.
5. Volunteer Management
Does your organisation offer opportunities which are concise, clear and easy to connect to online. If not, then it will be vitally important that you consider using volunteering management software. If your services are easy to use then you are ten times more likely to retain existing volunteers. Making your volunteering management system easier will help your organisations productivity, plus will help the volunteers connect to your opportunities. Statistically, adults over the age of 65 are more likely to volunteer; this age group of people do not consider themselves to be most confident online and are hesitant to use a computer. Meaning the simpler your online portal, the more likely you will be to retain existing volunteers.
A final note from Teamkinetic
Although these five tips for retaining volunteer are important to follow, it’s equally important to note. People consistently volunteer because volunteering is aligned and persistent with their own personal characteristics and self-image. People value what they are doing and are able to extract benefits from the volunteering experience, which helps with their own self-growth. Like anything in life people either want to do something or they don’t, you won’t be able to retain everyone. Although we hope you can.
World Mental Health Day is a day of global mental health awareness and education, which aims to eliminate the stigma behind mental health. Life, as we all know, can be difficult and these problems can arise and affect many of us in a whole range of ways. How our bodies cope with this can have different effects on our mind and soul. Before we judge one another be mindful of what that person may have gone through, what wars they may have battled and what obstacles they may have overcome or maybe overcoming. It’s time to leave our judgmental thoughts and started looking after each other. The world we live in today faces too much animosity and hostility. We must all learn to love and get along with one another, we all live in one world – it’s time we became one and start working together.
Mental Health in the UK
Around one in four people in the UK will suffer from mental health issues each year, while only one in eight people are receiving treatment for mental health. One in six people in England each week suffer from a common mental health issue such as depression and anxiety.
A total of 70.9 million prescriptions for anti-depressants were given out in England in 2018 by the NHS. This is an increase of 3.4 million from 2017 to 2018. From 2015 to 2018 the number of prescriptions for anti-depressants for young people increased by almost 1 million! From these figures, it is clear to say mental health is an issue which is rising in the UK.
Causes of mental health issues
Mental health issues can affect people for a wide range of reasons. Trauma, loss, isolation, abuse, unemployment and the list keeps going. For many individuals, it’s a various combination of factors/experiences which have lead to negative outcomes. Yet everyone is different, one person’s mental stability will have different variances to what they are more tolerant of than others.
Social media
Over the last decade, social media has grown dramatically making each and every one of us more connected than we ever have been. Developing relationships which are halfway around the world is now a reality. On average a person in the UK checks their phone 28 times per day! It often makes me think what has the world come to, is this right? or is this wrong? or is this just the world we live in today and this is merely just evolution?
Implications of social media
The bottom line is that social media can have a detrimental effect on our mental health. Especially on the younger generation. Who are almost dependable on their mobile device, almost feeling lost without it. I know myself only being 20 that I do find it hard to break away from my device, I’m not proud of this and I do wish I could separate away more easily. Essentially social media is minimizing the human connections we make with one another. Limiting our social and communication skills in the real world because our heads are buried way beneath endless tweets and trending hashtags. Taking us away from the real world and keeping us trapped in virtual reality. Where we only care about our virtual selves and how others view us on various social platforms.
Low self-esteem is something young people suffer with when scrawling down photoshop perfect Instagram profiles. Where the immaculate and perfect image is captured – after hours upon hours of makeup editing and light adjustments! A study found people suffer from envy and self-doubt, as a result of comparing their own lives to those which are deemed to have the perfect lavish lifestyles we apparently all crave.
This leads me to say that it’s no wonder that social media is leading to unhappiness in people if used without caution. Causing anxiety and depression. We’re in a constant battle with ourselves to be better than everyone else, to look and dress the best, when really we should be happy and comfortable in our own skins. However many of generation Z have realised their infatuation with their smartphones and social media and have begun to quit various platforms. In an attempt to restore their mental health.
Volunteering and Mental Health
Volunteering can significantly boost your mental health and well-being. Mental and emotional well-being was found to be better in those who volunteer frequently, and worse in those who didn’t offer their help in any form. Recently universities in Birmingham and Southampton conducted a survey of 5,000 households across the UK. Those that volunteered regularly scored six per cent higher on the health and wellbeing.
Older generations
Voluntary work done by those over the age of 65 is set to be worth £5bn more in 2020 than it was in 2010. Volunteering provides a purpose and meaning, especially to older people who may find themselves more isolated than they used to be. Allowing them to build a social network of friends in which they can meet up with on a regular basis improving the well-being of the volunteer. The association is simple, the higher your well-being the more inclined you will feel to help others. Vice versa, the more you help others the higher your state of well-being.
Unemployed
Those in unemployment tend to have lower self-esteem and mental health. Without employment, people find it hard to motivate themselves for the day ahead. They have no structure, paid income, and feel they have less of an identity. Voluntary work will be able to benefit someone who is unemployed, helping them regain structure in life. Although the work is unpaid and will not be able to replace that aspect, it still gives people meaning and purpose.
Employers are more likely to employ someone has done voluntary work, over someone who has not. Volunteering allows you to acquire skills and knowledge which can be put to good use in employment, demonstrating higher levels of productivity as a potential employee. Also, it’s not just about what you know, it’s who you know to get you in the front door! Volunteering allows people to network giving them the opportunity to meet people they may never have met before, which could lead to great employment opportunities further on.
On a final note
As many of you already know TeamKinetic is a strong believer in volunteering and all the good in which can come from volunteering. But today the most important message of all is to be aware of mental health issues globally. If you suffer from mental health issues seek help and seek advice, don’t be afraid to talk to.
See below specialist mental health services.
The Samaritans offer emotional support 24 hours a day, in full confidence. Call 116 123 or email jo@samaritans.org.
Mind provides information on a range of mental health topics to support people in their own area from 9.00 am to 6.00 pm, Monday to Friday. Call 0300 123 3393 or email info@mind.org.uk.
Anxiety UK runs a helpline staffed by volunteers with personal experience of anxiety from 9:30-5:30, Monday to Friday. Call 08444 775 774.
MindEd is a free educational resource on children and young people’s mental health for all adults.
There are many alarming issues highlighted in today’s society. Unemployment, lack of funding in the NHS, the destruction of our environment, and of course Brexit – just to name a few! However, not all stories are so negative. There are thousands of volunteering stories that are challenging some of these issues.
Unemployment
Currently, 3.7% of the UK are not in work – that’s around 2.5 million people! Now, some of you may be thinking “what’s that got to do with volunteering?”. Many studies & statistics show that volunteering can help boost employment for individuals. Sports clubs, in particular, have done a lot to boost employment opportunities through volunteering.
Newcastle United FC transformed the life of one of their staff who came to England from Syria as a refugee. Hikmat didn’t know much English or have many qualifications, but his attitude and desire to learn were unmatched. Despite his lack of experience, Newcastle took on Hikmat in a volunteering role, giving him a chance to prove himself. Since starting in 2013, he has been directly involved in many Premier League projects including helping out at children’s hospitals over the busy Christmas period.
Helping the elderly
Numerous elderly people
in the United Kingdom have no living children or close relatives to help them
in their daily care. Many relocate to areas which are far from their hometown,
making it nearly impossible to provide the assistance required. As a result,
many seniors spend much of their time living in isolation and loneliness. They
often rely on the services of volunteers to provide services and opportunities
for socialisation and entertainment.
These findings imply
that adolescent volunteering may increase resilience over time and that
school-based volunteering programs may help prevent criminal involvement over
the course of a person’s life.
It would also suggest that volunteering from an early age is likely to mean that you are less prone to getting into trouble with the law. This will be beneficial to today’s society and it lays down a foundation for future generations.
Inspire the adults of tomorrow, today!
Building on the point of
reducing crime rates, giving the youth of today a positive role model is
important. Young people aspire to be who they look up to and who that person is
can change the course of their life. Because of this, by pushing young people
to volunteer the chances are they are less likely to look up to people who may
be a bad influence, and more likely to want to be someone who brings something
positive to society.
In 2018, only 39% of people aged 16-24 volunteered and even some of those people only said that they did it once a year. A lot needs to be done to drastically increase this number if we want to improve society and produce a higher amount of upstanding adults. Highlighting the charitable work that celebrities do would be a good way to inspire the youth to volunteer.
People such as Angelina Jolie, David Beckham, and Miley Cyrus have all been heavily involved with charitable work in the past (stay tuned for a blog on celeb charity work!). These role models can help give a positive stigma around the way charity work/volunteering is viewed.
Volunteers make great events
It’s not only the deprived that can use volunteering to change their lives. Many major events use volunteers and without them, the events simply wouldn’t be possible. In the 2012 Olympics over 70,000 “games makers” made the games what they were. Many international fans and athletes described the volunteers as “world-class”, see the video below for more.
A further event that was made successful by volunteering was the 2019 FIFA Women’s World Cup. The tournament had a total of around 2,500 volunteers with roles that varied from; welcoming fans to organising matches and helping out the media. The volunteers were given their own space: The Volunteer Centre. This was described as a friendly, hospitable space, where volunteers could get together, chat about their experiences and have some fun when they are off duty. Hear more about the World Cup volunteers in this video.
Volunteers at both these events had to pay for their travel to and from some paying huge amounts to get to do their particular roles. However, many said that it was the best experience of their lives and it was all totally worth it.
Read more about how volunteering has helped sporting events here.
How can TeamKinetic help?
Managing volunteers can often be a big struggle for people in the third sector. This is where TeamKinetic can help you. We offer a volunteer management system that can help you recruit, manage and retain your volunteers. If you would like to find out more please do not hesitate to visit our website and book a free demo today!
Alternatively, you can contact us on our social media pages:
TeamKinetic v1.4 will be released on November 5th, there will be fireworks and parties all across the UK!
1.4 is a big release where we have brought together many requests for new features and also importantly we have made big steps towards unifying the interface to create a consistent experience everywhere.
1.4 will probably be our last new feature focus release for a good while. The next few releases will be focused on continuing the unifying process, improving the foundations, continuing our accessibility improvements and tidying all those loose ends up.
We have added a brand new email editor so that you can customise over 30 of the TeamKinetic automated emails.
New Searching for Volunteers, Providers and Opportunities
Completely rewritten search pages for volunteers, providers and opportunities. Much clearer and cleaner layout with row and bulk actions, paging, and filters.
Search for Volunteers by Custom Field
Custom fields are included in the filters, so you can filter and search for volunteers by all the profile and registration fields you have added.
Ability to Customise Your Genders & Ethnicities
Add, remove,re-order and re-map your gender and ethnicity results. These custom lists will also be reflected in the reports and downloads.
Collect ‘other’ Ethnicity and Gender
If registering volunteers select OTHER from the gender or ethnicity list they will be presented with a text box where they can enter their self identified gender or ethnicity.
You can use the new custom gender and ethnicity management shown above, to view, add and map these other entries.
Trusted Providers
Providers can now be marked as TRUSTED, this means that they will have additional privileges including:
Ability to add ANY volunteer to their opportunities (not just the providers limited cohort of volunteers).
Only allow trusted providers to create opportunities which require CRIMINAL RECORD checks.
Trusted provider opportunities can be auto-authorised.
Set Maximum Volunteers PER SESSION
When creating or editing opportunities you are now able to set a maximum volunteer limit on each session independently. When creating repeating opportunities each session will default to the same maximum but you can then adjust these session by session if required.
Define Time Gaps Between Sessions
Need to define a minimum gap between session that a volunteer can join? Now you can!
If you are hosting an event you may want to enforce a time limit gap to prevent a volunteer joining two opportunity sessions with not enough time to get from one to the other. You can now define the allowable time gap between these sessions. For example, if you define 30 minutes then a volunteer will not be able to join a session that ends at 1:00 pm AND a session that starts at 1:15 pm.
Improve Page Layouts
Courses page
Find Volunteers Page
Find Providers Page
Find Opportunities Listing Page
Parental Consent Phone Number
When a volunteer registers who requires parental consent, it asks for their parents email and in addition for their parents contact number. This information is held against the volunteers profile so the parents can be contacted by telephone if required.
Inviting Volunteers
Administrators and providers can now invite volunteers to your system from their main menu. Volunteers are invited by entering their email address OR uploading a list of email addresses.
Administrators can see the list of all invited volunteers and we have also improved the messaging you receive when duplicates are added.
Volunteer & Provider Downloads Include Custom Fields
When you export your volunteer or provider data it now includes any custom fields.
Volunteer Note Improvements
Providers can now record private notes on their volunteers. These can be used for recording conversations or additional information related to the volunteers personal needs.
Both administrators and providers can now add and remove discrete dated notes creating a history and audit trail for notes.
Improved Interface For Uploading Images
There is now the ability to move and crop images when uploading them to either the front page, providers profile page or the events page.
Registration Captcha Updated To Simpler System
The Google Captcha v2 (the image picking one) has now been thoroughly defeated, which means we are making it harder for people to register but not any harder for robots, so we have removed it.
We now protect your applications from bogus registrations with a number of discreet features that will not get in the way of your volunteers registering.
Improved Interface For Applicants
We have added some notification reminders and visual clues if an opportunity has unprocessed applicants.
If there are any applicants that have not yet received a decision your home page will list them and if you manage the opportunity, the applicant tab will be highlighted and a notification appears in the summary area.
In addition we have improved the default email that is sent to providers when a new application is received to help clarify that difference between an application and a joining event.
Creating Quick Opportunities
The new opportunity screen can be daunting for new users and for those providers that have little or no training. It also assumes that providers wish to manage the entire volunteering life-cycle within TeamKinetic, which is not always the case.
We have added the option when creating a new opportunity to choose a quick opp. This gives a much reduced option list to the provider and allows them to quickly create an open ended flexible opportunity that starts as soon as it is authorised.
Combined Linked Volunteers and Volunteers Searching
Providers can now search for both their active volunteers and linked volunteers from the same search page. They can unlink volunteers directly from the search results and no longer need the separate linked volunteers page.
Pause Emails means PAUSE EMAILS, but not Brexit!
We have changed the pause emails button to pause all emails including when a volunteer is removed from the opportunity or session. When completely removing a volunteer you are given the option of sending the removal email.
Simpler Interface for OWED HOURS
If you have a volunteer who has done some volunteering outside of your system it is now easier than ever to record those hours within you system.
Always Accessible Super Admin Menu
The Super Admin menu is now located on the top right of your screen making it faster for the user to access.
Providers See More About Their Volunteers
We have increased the amount of information that a provider can see on volunteers who join their opportunities, this should help them in identifying who is best suited to particular roles. (NOTE: This also includes external volunteers).
Improved Interface When Copying Opportunities
We have changed the way you copy opportunities, you are now asked ‘what the new start date is?’ and the system will move all associated sessions accordingly.
Adjust The Size Of Your Logo
You can now adjust the displayed height of your logo when uploading.
No, I’m not joking and no I haven’t got the secret for that either…but anyway, often volunteering is recommended for older adults to keep them active and busy. People aged 65 and over are the age group most likely to have volunteered recently. As we get older many people naturally slow down however we should only gear up!
I can rest when I’m dead, I’m too busy living.
My beloved Great nan
Volunteering can cover a wide spectrum, from volunteering locally or abroad through various organisations. The nature of how you volunteer is irrelevant really, it’s the spirit of volunteering which really counts.
Evolutionary Psychology
Evolutionary psychology suggests that volunteering can have clear benefits which improve the psychological and physical well-being of the volunteer, not just the recipient.
Research by psychologist Stephanie Brown indicates volunteering helps manage stress, provides greater relationship satisfaction, reduces depression, and the biggie – increase your life expectancy. Taking into consideration medical history, age, social activity and other uninteresting factors. But volunteering appears to reduce the risk of death by 25% – which is a good enough reason for me!
Stress-less volunteer more
Don’t stress, it’s more likely to cause death! Stress plays a large factor in our bodies immune system and volunteering reduces that stress. The act of helping elicits feelings of usefulness. This produces the hormones oxytocin and progesterone which bring feelings of happiness and combats the symptoms of stress.
Working too hard!
Overworked volunteers can become stressed which doesn’t allow them to receive all the health benefits from volunteering. Your volunteering like anything should be managed and controlled. Volunteer management is very important and should be done to prevent burnout and increasing, instead of decreasing, stress.
What to take from this
Those who devote time, about 100 hours per year (just 10 days), are most likely to exhibit positive health outcomes from volunteering. The secret to a happy and healthy life is to remain mentally and physically active right up until the very end, especially after retirement, and volunteering is an excellent way to achieve that. That’s what my Great Nan did!
Across Greater Manchester, 5,564 people are homeless. Homelessness in Manchester City Centre has dramatically increased over the past 5 years.
What is Nightstop?
Nightstop is a service run by Depaul UK. It provides young homeless people with emergency overnight accommodation. Saving them from facing a night on the streets or an unsafe place. The services are run by communities and charities in more than 31 locations around the UK, including Manchester, Birmingham, and Glasgow.
Nightstop is a unique project which relies on volunteer hosts to provide a safe, welcoming place for young people in crisis. These hosts are ordinary members of the community who volunteer to open their homes to young people aged 16 to 25. In 2018, they had 603 registered volunteer homes which helped provide a safe place for 1,224 young people to stay the night.
Why it’s needed
The service they provide is admirable, opening your home to a stranger can’t be easy but these volunteers are helping to tackle what has, unfortunately, become quite a big problem in Manchester. Recent research shows that Manchester has one of the highest rough sleeping rates in the country, as well as the highest number of deaths of homeless people. This is an issue that needs to be addressed and Depaul are doing that through all their work – including this service.
We recently visited the Nightstop Greater Manchester offices to meet with the team and learn more about what they do. We got some great stories from some amazing volunteers as well as their service manager. The work they do for homeless young people is inspiring.
From left to right:Rosemary (Volunteer), Dave (Nightstop Service Manager), Beth (Community Partnership Coordinator at Depaul UK), Milo (TeamKinetic).
We’ll be uploading a new video from our visit to Nightstop every day this week, either on YouTube, social media, or both – so keep your eyes peeled!
The Rugby World Cup is quickly approaching us, and I’m sure fans can’t wait for the contest to begin. The enjoyment of supporting your country before they go into battle against the opposition. I’m sure laughs, tears, and questionable language will be fuelled by countless pints down at many of your local pubs.
Small history lesson
The upcoming World Cup is a rugby union tournament contested every four years between the very toughest of international teams. The first-ever Rugby World Cup was contested in 1987, it was co-hosted by Australia and New Zealand with sixteen nations taking part. New Zealand became the first champions defeating France 29-9.
The warriors who succeed in their battles are awarded the Webb Ellis Cup at the end of the tournament. Legend has it that Webb Ellis was the inventor of rugby. Stumbling across the game by deciding to pick up the ball during a football match. Webb Ellis probably didn’t comprehend at the time of picking up the ball, that rugby would go onto generate revenue of approximately 228million pounds. This being the figure derived from the last Rugby World Cup hosted by England in 2015.
Rugby World Cup volunteers
The Japan 2019 organising committee has launched ‘Team No Side’ the official volunteers for the Rugby World Cup. Which is made up of over 10,000 volunteers across the twelve host cities of Japan. Around 38,000 volunteers applied for the position, these volunteers aim to connect and interact with fans to create a memorable experience. The recruitment process began in 2018 with successful applicants being given complete training in preparation for the big event.
The training for Team No Side started in February and March earlier this year. Their first training session covered learning about the history of the World Cup. I’m sure volunteering in the Rugby World cup will be a memorable experience. However, the volunteers involved are not allocated pre-paid travel cards to travel between each venue, neither will they receive any discount from accommodation providers. Which is hard to digest, as this is a globally televised event.
The Rugby World Cup previously hosted by England had more than 20,000 application forms submitted, with only 6,000 of the keenest people being granted success. The successful applicants joined the group named ‘Join The Pack,’ 4,000 of the volunteers were from Rugby clubs and the remaining 2,000 were from outside of clubs. Committee leader Debbie Jevans felt this was just the right balance of passionate rugby enthusiasts.
Rugby clubs near you
Many volunteers that are a part of their local clubs volunteer because they want to give something back. The volunteers may be ex-players themselves or have younger children who are passionate about the sport. Most clubs across the UK are very busy, grass pitches are the UK’s most popular space of physical exercise so it’s not surprising there is a demand for volunteers.
Throughout an average week, rugby clubs can receive a wide spectrum of players wanting to take part in various training sessions, juniors, men’s, women’s and touch. As you could imagine that’s a lot of muddy people to manage at one time. That’s during the weekdays alone, without considering match days on weekends, which could include tournaments and away games. Without volunteers, these opportunities for people to stay active and enjoy the sport would just not be possible. Rain or shine local coaches are there on the sideline giving constructive guidance or perhaps just hailing light-hearted abuse in your direction. But it’s all good fun!
If you think rugby is something you would like to be apart of then you should consider contacting your local clubs secretary. They will then be able to inform you what volunteering opportunities they have available, and the training you may need in order to start volunteering.
My dad was a volunteer coach. Without that type of involvement things just don’t happen and aren’t quite as good as they could be without volunteers. This is especially true in light of the Rugby World Cup.
Jonny Wilkinson
A volunteering inspiration
Jeremy Wares, 36 was diagnosed with Parkinson’s. Following his diagnosis, Jeremy was understandably shaken by the news. He had always wanted to coach his son in rugby but he wasn’t sure of the near future of his health at the time of his diagnoses.
In the previous 15years, Jeremy had made a living for himself being a chef in Paris. Catering in very well established restaurants which were fit for President Mitterrand. Jeremy had then gone on to establish his own restaurants in Scotland, 63 Tay Street and The Anglers Inn.
Despite the news, Jeremy was able to use his previous skillset of being a Caterer to organise events for Perthshire Rugby Club. These events have included the Perthshire Beer Festival which attracts around 20,000 people each year. Jeremy remains very hands-on with these events cooking a lot of the food himself. Alongside busy event planning, Jeremy has also been able to coach his son in the rugby team, which he was doubtful about at the start.
Inlight of his illness Jeremy felt he had to give something back and he’s done a fantastic job. Jeremy says “the secret is to remain active and keep going” only when he stops for too long does his condition seem to become more visible. Jeremy’s efforts were rewarded as Scottish volunteer of the season.
Grow your organisation with TeamKinetic
Grow your volunteering community with TeamKinetic volunteer management
TeamKinetic invites all organisations who feel they would be able to benefit from our software to get in touch. Remember we don’t limit the number of volunteers or the number of opportunities you can have available. We want your organisation and the communities you work with to grow and prosper.
As a purveyor of volunteer management software, you would not be surprised to hear me evangelise about the importance of technology in volunteer management and the potential opportunities for efficiency, scale and reduced operating costs. In this article, I want to explore what technologies we think are important now and will be important in the future, but more importantly than the technology itself. I want to look at how the technology works with the human experience to build stronger more coherent communities.
I don’t need to tell the readers of this blog, that volunteers and volunteer management do not easily fit into any single box. Unlike employees, the relationship between volunteers and the organisations they give their time to is unique and comes with its own set of unique risks and considerations. So what technologies can you leverage to make your volunteer management more effective?
HR Software
Let’s start with the dry and boring, but essential and important stuff. Did you know that only 5% of charities currently have and use HR software? That means 95% of charities are not safeguarding their volunteers. That is a massive number who may be leaving themselves exposed to GDPR and data-breach fines.
Organisations, big and small, must ensure they fulfil their duty of care to their volunteers. They need to keep them safe and ensure they are appropriately trained and inducted. They also need to make sure only people with the appropriate skills and training are allowed to access certain higher-risk roles. Some voluntary opportunities carry significant risks for the volunteer, the service users and the organisation itself, and these risks need to be mitigated.
To ensure an organisation is compliant with employment law, health and safety law and GDPR, HR software provides a methodology to track and report on an ever-changing workforce. From general trends on the demographics of your volunteers, how many men, women etc, to which of my volunteer’s criminal records check is coming up for renewal.
Having all your volunteer records available, searchable and customisable means you can quickly identify training needs, skills gaps and individuals who may pose a potential risk to the organisation or have the ability to do more for the organisation.
Volunteers are not employees! So the data you hold on them is different to that you might have on your paid staff. Under GDPR you must have a valid reason for holding data that might be considered personal or sensitive. Volunteers can be deployed across various business areas and as such certain information will be required to be shared with managers, employees and partners about that volunteer so that they can be deployed safely and appropriately.
Your HR software needs to be flexible enough to deal with the unique nature of volunteers whilst being robust enough to protect the individuals and the organisation.
The question we ask organisations to consider: is your HR system the right place for your volunteer’s data? If not what are your options?
Brokerage
Great! you have a list of potential volunteers, you know a little about them; their demographic information, maybe a little history on their experiences. What do you do next?
Getting the right people into the right roles is the difference between a successful volunteer programme and a failed volunteer programme. How effective your brokerage is, determines how well volunteers are matched. We think the key elements of effective digital brokerage are:
High-quality information so volunteers and organisations can make informed judgements on what suits them and what they want to do.
Effective search and filter tools, that enable users to quickly find what is important to them presented in a way that lets them scan large volumes of information quickly. Time, location, keyword, accessibility are all the types of key data points users want to be able to refine their search criteria by.
Opportunity brokerage that gives the volunteer ownership of their experience but that also allows organisations to check and limit opportunities based on experience, skills, qualifications and available references.
Matching people to opportunities means you need to have what people are looking for. This involves doing two things, having enough opportunities that your volunteers have lots of choices and having real insight into what your volunteers are searching for.
Having enough opportunities to create real choice is a challenge, especially when you first get going, so a system that can pull opportunity data from other sources would be useful.
Being able to share your opportunities across other national brokerage sites via API‘s
Understanding your volunteers and what they are looking for, means you can inform your opportunity providers on what they should be offering, and what keywords they should be used to describe their offer so people can find them.
Do you need brokerage..? Is your brokerage resource-intensive and require your staff to spend too much time data inputting?
I appreciate volunteers are not customers! And they are not Employees! But they do occupy a space in between these two entities. They do have a choice over how they spend their time, they need to be looked after like you would regular customers. So how do you do this?
An effective CRM provides a set of tools that allows you to communicate and measure the effectiveness of those communications with your customers.
Being able to create lists of volunteers based on experience, demographic information or skill and qualification means you can target emails, newsletters or SMS text messages. Tracking the impact of these communications in regards to the performance of your opportunities enables you to understand which of your communications are most effective and perhaps why.
A CRM will provide you with a method for tracking interactions, identifying volunteers who are suited to certain opportunities and will make it easy to use the digital communication tools to reach out to these people.
36% of potential volunteers experienced barriers to volunteering due to potential communication issues, e.g. a lack of response to their application, or lack of clarity and understanding about the role. Could your customer relationship management be limiting the number of volunteers your organisation receives?
Should your volunteers be in your customer relationship software, or is there somewhere else they might be better placed..?
Social
Whatever your view on social media, you can’t ignore it if you are looking to engage an audience.
Social media provides a range of potential benefits for organisations and provides a powerful method of growing your audience via volunteer’s social groups and followers. Sharing opportunities and experiences that you are passionate about with your social media audience will improve your opportunity engagement.
Looking at how you integrate social features into your volunteer’s experience will enhance retention and make your programme more sustainable, help build a feeling of community and allow you to share incentives and future opportunities. Can you use technology that allows you to create groups and communities?
Existing applications such as Facebook, What’s App, Twitter and Linked In all provide tools, but you must also consider that these services have some hidden costs in their use. How exposed are your uses to their data being used by these large organisations, do you as an organisation have the control you need over these external applications to protect your users and your organisation’s reputation, do you want to share all your user’s data with these 3rd party social networks?
It’s important to know your volunteer demographics well enough to be able to target them effectively on social media. The top social media platform used differs by generation – Gen Z (19 and under) use YouTube, Twitter, and Snapchat the most, while the older generations (20 – 70+) spend most of their time on Facebook. (Mintel 2019)
You want to take advantage of the benefits of social media and the potential for your work to become a viral sensation without the inherent risks these platforms pose. You must invest time in developing your organisation’s online persona, growing an engaged audience on the platforms that you identify as appropriate for your volunteers and managing that profile to ensure you stay relevant. To do this requires considerable staff resource and knowledge of the platform to use it effectively.
Wouldn’t it be amazing if you could find a way to generate social content and link to your accounts.? Would it also be great if your volunteers and providers can share and engage socially as well.?
TeamKinetic
Our ambition at TeamKinetic was to develop a platform that allowed a volunteer manager to take advantage of all the above technology in one place. A platform that was specially designed for working with the unique considerations that arise with volunteers.
TeamKinetic is volunteer-centric – built to make the life of the volunteer as easy as possible. Built to allow volunteers to take ownership of their experiences, to take advantage of their social media and allow them to easily communicate with opportunity providers and other volunteers.
Designed for the entire volunteer life-cycle: from recruitment, through onboarding to deployment, and then with tools that would lead to better volunteer retention. TeamKinetic provides a framework of checks and balances to ensure the volunteers are safe, the wider service users are safe, and the organisation can meet its legal responsibilities and deliver high-quality, insight-driven experiences for its volunteers.
TeamKinetic is built on the principals of open data, with tools that allow the linking and sharing of certain data. This approach means organisations can use TeamKinetic in isolation or as a ‘best in category’ tool or they can link it to other software they use to create a more complete picture of their business. Simple to use features allow data and reporting exports as well as built-in data sharing functions. This allows quick and simple sharing with other brokers and applications.
For most organisations, having multiple applications, software and systems can be too complicated and expensive. TeamKinetic’s ambition is to provide all these services, and the ability to link to more as required, in a specialised volunteer management product. Our hope is that it is both cost-effective and feature-rich. This approach means you can have an ‘available any time’, web-based service that has a free mobile application, powerful data tools, customisable design features, and is built for the express job of managing volunteers. A service that is updated and improved every year at a cost that will not break the bank.
Finally, as a specialist in this sector, TeamKinetic has vast experience in how to use the available technology to get the very best from your volunteers. Our extensive support means volunteer managers can get good advice from both TeamKinetic and other volunteer managers who use the TeamKinetic system, sharing good practice and learning from each other. TeamKinetic’s value does not end with its software. Its true value is in shared best practice and the use of high-quality data that allows all our customers to look at ways in which they can improve their volunteers’ experiences.
If you want to see how TeamKinetic can help you, please feel free to get in touch here. We would love to give you the tour and show you how TeamKinetic could change your world. Just get in touch and we can arrange a 30-minute demo and 30-day free trial, so you can see for yourself how much more you might be able to do.
You might remember our blog from last year when TeamKinetic’s Ash went down to the LFC Foundation to volunteer for the day. Well, this year it was Alex (me!) and Milo’s turn to have a day out. It’s fair to say we had a good time!
The journey
Our first business of the day was coffee. After a quick stop to Caffè Nero, armed with caffeine, we made our way to Manchester Piccadilly.
We arrived around 8:30 am with a comfortable amount of time to find our platform and get on the train. We then settled down to enjoy the hour-long trip to Liverpool Lime Street. Once in Liverpool, we had a bit of taxi trouble caused by my lack of geographical knowledge about the city! Eventually arriving at around 10 am, we were ready to get stuck in.
Finally arrived!
We were greeted by Dawn (the foundation’s volunteer manager) who filled us in on our duties for the day and gave us a lovely LFC Foundation t-shirt. Once kitted out, we threw ourselves in straight away with the warm-up game led by one of the LFC Foundation coaches. After embarrassing myself with a terrible dance move (it was part of the game I swear!), I was introduced to Rosie. She had attended the event the year before but seemed a bit shy – something I can relate to sometimes! I happily stuck with Rosie through the day’s activities.
The activities… aka 30-minute examples of how unfit I am!
The first activity on our schedule for the day was a mini-game of Boccia. I thought this would be a good, chilled start to the day… Well, I was wrong, the game is surprisingly competitive! I started out on the blue team, ready to ride or die for my teammates. Along the way, however, I was tossed between teams so much that my loyalties faded and I just wanted to win, regardless of the colour! After a highly enjoyable game, the team I was on won 7 – 6 in the end – which just so happened to be blue!
After this, we moved on to the big stuff – actual physical activity. One of the activities at this station was to dribble through cones with a football a few times each. As someone who hasn’t played football since the end of the uni year (April), I think my effort was respectable. Although, I have to admit it wasn’t my best work!
Now, don’t get me wrong, I did enjoy the activity. It made me seriously consider joining the gym, but then again, a session at the gym wouldn’t be as fun as this was. While I was having a good time, when I heard the word “lunch” being thrown around I was more excited than I should have been (I did miss breakfast to be fair).
Time to chill…
Sitting down for lunch, my new buddy Rosie and I got a chance to chat. She seemed to get a lot out of these events that the LFC Foundation host. By this time I think she was coming out of her shell a little bit more and it was great to see the positive impact of the day on her mood. She was there with her brother and mother who was also a volunteer with the foundation. This was just one example of how the event was inclusive for all the family.
Thank you to everyone for attending our Inclusive Sports Day at the LFC Academy and to all our staff, volunteers and Academy players for helping at the event ! A brilliant day for over 80 families with plenty of sport and fun on offer! Well done all! 🤩🔴🎉⚽️ #Inclusionpic.twitter.com/tFT8Hh7exY
As we finished for lunch I was really looking forward to the next activities – I didn’t want the day to end! Our next activity was a few mini-games involving footballs and a goal, one of which was a penalty shootout. Something about giving my full effort and booting a ball, potentially at a child’s face, felt wrong to me so I took it easy. That was until the LFC Coach stepped in the goal and we all got a go against him. Now this, I was taking seriously! Thankfully my years of playing football didn’t let me down and I scored. I think this was my favourite station – after Boccia, of course!
Note: they brought out the Champions League trophy towards the end of this session and I fangirled a bit. At the end of the day it’s just a piece of metal, but what a beautiful, shiny, hunk of metal it is. Unfortunately, I don’t think it’s anything I’ll be seeing my beloved Sheffield United win anytime soon!
All volunteers got a photo with the trophy!
Nearing the end…
With two stations to go, I was starting to realise the day was almost over. The first of our last two activities was an exercise involving lots of high/low fives. Afterwards, a few players from the Liverpool FC academy came over for a chat. The attendees got to ask the players a few questions. My favourite one was a bit of a cheeky one about money that they weren’t allowed to answer!
We then arrived at our last station of the day – a challenge where we had to throw beanbags to land on a target and a blind penalty shootout with what I can only describe as jingly balls. After realising I was no good at throwing beanbags, I turned my attention to the penalty shootout. The players were blindfolded as they tried to defend the goal from the non-blindfolded player rolling the ball into the net. The balls jingled as they rolled, giving an audible cue as to where they were and allowing the keepers to at least try and save them. This game just proved how accessible football can be.
Celebrations and goodbyes
The day ended with every attendee receiving a certificate and picture with Liverpool player Harvey Elliott.
All of us at TeamKinetic would like to thank everyone at the LFC Foundation for their hospitality. All staff and volunteers made us feel welcomed instantly – I would recommend volunteering with them to anyone who’s interested! To find LFC Foundation volunteering opportunities near you, click here.
We are honoured that a great organisation such as the LFC Foundation has found our software so useful for their volunteer management. To find out how our system can help you or your organisation, visit our website to book a free demo or call us on 0161 914 5757.
