Hello and welcome to TeamKinetic’s TeamTalk January newsletter in blog form! Well to kick things off, all of us at TeamKinetic wish you all a very happy new year! We hope you found the time to rest and recover over the holidays.
Do you have any New Year’s resolutions? They’re always easier to make than stick to, aren’t they? But it’s always nice to have a goal to work towards, no matter how big or small it may be!
We hope you find value in this TeamTalk to kick off the year. As always, we really appreciate feedback so feel free to leave a comment, shoot over an email, or message via social media.
This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.
If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!
To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:
As the year winds down, we’re taking a moment to look back at everything that’s happened at TeamKinetic in 2024. It’s been a year full of exciting launches, inspiring conversations, and new ways to support the amazing volunteering community. Here’s a TeamKinetic 2024 roundup of what we’ve been up to!
January: Easing Back Into It
January was all about getting back into the swing of things after the holidays. Sometimes you need a bit of a reset to prepare for the big things ahead – and trust us, there was a lot coming! Behind the scenes, we were working on new updates, upcoming events, and a full rebrand. That meant that January contained a lot of strategy meetings around how we could make your volunteer management smoother than ever.
February: Tempo Time Credits Integration
February was when things really got going, starting with the launch of our Tempo Time Credits integration. This was a game-changer for recognising volunteers’ contributions, making it easier than ever for you to show your appreciation. Volunteers could now earn credits for their time and trade them for amazing experiences like cinema trips or days out. A win-win for everyone!
We also gave the TeamKinetic app a much-needed refresh. With a fresh, modern interface and smoother user experience, the updated app makes volunteering on the go a breeze. It’s all about saving you time and making your life easier.
We held a launch event to celebrate the release of both of these things. You can watch the recording to find out more:
March: Partnerships That Make a Difference
March was all about building connections to expand opportunities for you.
First, we teamed up with the Association of Independent Festivals (AIF) to dive into volunteering in events, an area that’s so close to our hearts. Festivals rely on passionate volunteers, and this partnership aims to make their contributions more visible and impactful.
We alsojoined forces with DoIt, laying the groundwork for our integration that would help you share volunteer opportunities widely, including during The Big Help Out. These collaborations weren’t just about us. They were about creating more ways for your opportunities to reach the right people.
April: Testing New Ideas
April was all about trying new things. We launched our first-ever white-labeled app for Manchester City Council, giving them a customised platform to engage with their volunteers in a way that reflected their unique identity. It was a proud moment for us and a glimpse into what’s possible when technology meets creativity.
In April, Chris and Imo also sat down with Ian Braid for TeamTalk S3E2. Ian, founder of DOCIASport, gave us some brilliant insights into mental health and volunteering in sports.
DOCIAsport is an award-winning business that supports ‘the people who look after the people’. DOCIA stands for ‘Duty Of Care In Action’ and it’s something that may have been overlooked in the past. Ian and his team are doing incredible work across the sport sector now, so check out the episode below:
And that’s not all! We also partnered with the Heritage Volunteering Group (HVG) to support organisations in the heritage sector, opening up new avenues for engaging volunteers in cultural and historical spaces.
May: Big Updates, Big Changes
May was all about delivering on the promises we’d been working on for months. We launched TeamKinetic 2.5, packed with features designed to make managing volunteers more intuitive. From smart searches to better email tools and the ability to merge duplicate accounts, this update was built to tackle some of the most common challenges you face.
The full list of updates was as follows:
Creating and saving personalised smart searches
New search filters
WYSIWYG emails
Self-reported volunteering
Email delivery reports
Hide inactive volunteers
Merge volunteer accounts
Share private notes
The Big Help Out DoIt integration
TheDoIt integration for The Big Help Out made it easier for you to promote your opportunities and connect with the surge of people inspired to volunteer. It was all about making sure you could make the most of this nationwide event.
June: Celebrating Volunteers Everywhere
June was another busy month for us!
To kick off June, we joined the Volunteers’ Week celebrations. Between the 3rd and 9th of June, we celebrated the amazing contributions of volunteers around the world. Not only that, but towards the end of the week we saw The Big Help Out take place. With our DoIt integration, your opportunities got the spotlight during The Big Help Out, connecting you with a massive wave of 6.5 million people ready to give volunteering a go.
And that’s still not all! Tobi Johnson hosted an inspiring event, Beyond the Big Help Out, all about improving volunteer recruitment and engagement. We were so excited to sponsor this event, hosted by AVM. During the day, Tobi challenged pre-existing ideas of what a good volunteer strategy looks like and offered some great tips and practical advice to take on.
July: Sharing New Perspectives
In July, we focused on sharing insights and connecting with the community.
Chris appeared on Tobi Johnson’s Volunteer Nation Podcast, talking about fresh ways to think about volunteer data and technology. He shared our mission to simplify volunteering and how TeamKinetic is all about creating tech that drives social good.
We also shared tips on linking TeamKinetic with Google Analytics. By linking TeamKinetic with Google Analytics, you get the inside scoop on your volunteers and can make smarter decisions about recruitment and engagement.
August: Creativity and Updates
August was all about keeping things fresh and innovative. We rolled out TeamKinetic 2.5.1, a smaller update but packed with meaningful tweaks to make the platform even better for you.
We also explored the power of creativity on TeamTalk with Katherine Perrin, who showed us how LEGO Serious Play can spark collaboration and problem-solving within volunteer teams. It was a fun and inspiring way to think about building stronger connections with your volunteers.
September: Conference Season is Here
September was all about bringing people together! The TeamKinetic 2024 Conference was a big highlight of 2024 for us. We had volunteer managers, sector leaders, and experts from across the UK all in one (virtual) room, sharing ideas and inspiring each other.
The mix of practical insights and big-picture thinking made this year’s conference extra special. We covered everything from the latest trends in volunteering to tips for making the most of tech tools (like TeamKinetic!). Our speakers delivered sessions on creative problem-solving, digital transformation, and volunteer engagement.
For us, the conference is more than just an event. It’s a way to show our commitment to supporting you. Whether you walked away with actionable tips, a new perspective, or just a sense of community, we hope it reminded you why we’re so passionate about what we do.
October was all about stepping back, looking at the bigger picture, and thinking about what’s next for volunteering. We had some incredible opportunities to connect with leaders in the sector and explore how we can continue to support you in managing and inspiring your volunteers.
On TeamTalk, we hosted Alan Stevenson, CEO of Volunteer Scotland. He shared some amazing insights into the trends shaping our sector, particularly for Scotland. From adapting to the challenges of modern volunteering to making sure we’re creating inclusive and accessible opportunities for everyone.
October was also conference month for the Association of Volunteer Managers (AVM), and we were thrilled to take part. The AVM Conference is one of the best places to connect with volunteer managers across the UK, and this year was no different. We had some great conversations, exchanged ideas, and shared how TeamKinetic can help make managing volunteers simpler and more effective.
What we love about events like the AVM conference is that they’re not just about the present, they’re about preparing for the future. Whether it’s tackling the challenges of recruiting younger volunteers, embracing new technologies, or redefining what it means to support your team, these events spark the ideas and actions that shape the years ahead. Not just for you, but for us and the TeamKinetic software too!
For us, October reaffirmed the importance of staying connected to the community. We’re not just here to provide software. We’re here to understand your needs, amplify your voice, and work alongside you to make volunteering the best it can be.
November: Highlighting the Importance of Inclusion
In November, we explored equality, diversity, and inclusion in volunteering with Shruti Saujani from the FA on TeamTalk. Shruti gave us plenty to think about, from breaking down barriers to creating more welcoming spaces for volunteers from all walks of life.
It was a powerful reminder that volunteering should be accessible to everyone and that small changes can make a big impact in building inclusive teams. You can catch the full episode below:
December: Finishing the Year Strong
We wrapped up the year with the launch of the Digital in Volunteering Toolkit, an exciting project we’ve been working on for a long time. The Toolkit was created in collaboration with AVM and Gethyn Williams. This toolkit is designed to help you thrive in today’s digital-first world, packed with tips and resources to make managing volunteers easier and more effective.
It was the perfect way to end a year full of growth and innovation, and we’re so excited to see how you use it to create even more impact in 2025. Stay tuned for more on the Toolkit and Community of Practice. And if you have absolutely no idea what either of those things are, watch the launch recording below and download the toolkit now.
What’s Next? 2024 has been an incredible year for TeamKinetic, and we couldn’t have done it without all of you. Our partners, users, and of course, all the amazing volunteers out there. Here’s to more growth, connections, and opportunities in 2025. Let’s see what the new year brings!
You can find TeamKinetic on social media and listen to our podcast:
On 5th December, we celebrated the launch of the Digital in Volunteering Toolkit, developed by TeamKinetic, Gethyn Williams, and the Association of Volunteer Managers (AVM).
This toolkit, designed with input from experts in volunteer management and technology, aims to help organisations navigate the ever-changing digital landscape with confidence.
Here’s a recap of the event and a look at what’s next for volunteer managers:
A Dynamic Panel
We kicked things off by discussing how to use technology in the most meaningful way. It’s not about jumping on the latest tech trends just because they’re shiny, but figuring out how digital tools can genuinely help tackle challenges.
This led to the idea of creating the toolkit – something that started as a small project but grew into a game-changer over the past year.
The online launch event gave us an excuse to bring together a fantastic panel of speakers to explore the opportunities and challenges of adopting digital tools in volunteer management.
Hosted by Ruth Leonard (AVM), the panel featured:
Chris Martin (TeamKinetic)
Alan Stevenson (Volunteer Scotland)
Maddy Desforges (NAVCA)
During the panel session, Maddy shared her struggle with CRMs. This probably hit home for a lot of people at the launch. It’s that classic problem of spending so much time putting data in, but being unable to pull out what you need when needed. Finding that sweet spot of efficiency and usability is still a work in progress for many of us. The Toolkit hopes to help you solve issues like that.
They also talked about the value of having ‘critical friends’. These are people who tell you when you’re off track and help you engage better with volunteers. It’s not just about having the right systems in place; it’s also about building relationships and keeping volunteers on the journey with you.
Exploring the Toolkit
After the panel, Gethyn Williams guided attendees through the toolkit’s contents. Packed with practical advice and insights, the toolkit is a resource to help organisations:
Assess their digital needs
Identify suitable tools and solutions
Overcome common barriers to adoption
If you’ve not yet accessed the toolkit, it’s available to download for free:
The toolkit is a way to make tackling volunteer challenges less daunting. Think of it as breaking down a huge task into bite-sized pieces. It will help organisations get started without feeling overwhelmed. It looks at digital adoption through three lenses: scale, efficiency, and experience. Whether it’s about reaching more people, streamlining internal processes, or creating a standout volunteer experience, the toolkit uses these principles to guide organisations.
Bonus: it can even help build a strong business case for your volunteer programs.
We wanted this toolkit to feel different. It’s based on the real-world challenges that volunteer managers face daily. The feedback and iterations over the past year have shaped it into something truly tailored for leaders on the front lines.
Introducing the Community of Practice
The launch event also marked the beginning of a new Community of Practice, designed to create a space for volunteer managers to collaborate, share, and advocate for the role of digital technology in volunteering. You can sign up for the community of practice when you download the toolkit.
What the Community Offers
Learning: Peer support and shared knowledge to navigate digital challenges
Influence: Mobilising collective voices to shape the market and contribute to national conversations
Access: Priority access to Parts 2 and 3 of the toolkit, as well as early notice of training opportunities
Hosted by AVM and supported by TeamKinetic and Gethyn Williams, this vendor-neutral Community of Practice is a unique opportunity to connect with like-minded professionals and drive positive change.
Looking Ahead
What’s next? More conversations!
Podcasting, blogs, and social media will play a big role in keeping the discussion alive, with experts and practitioners sharing insights on volunteering, tech, and everything in between.
As technology continues to evolve, the need for adaptable, innovative solutions in volunteer management has never been greater. The Digital in Volunteering Toolkit and the Community of Practice provide the resources and networks volunteer managers need to thrive in this dynamic environment.
We’re excited about the conversations and collaborations this initiative is going to spark. If you’re passionate about harnessing digital tools to enhance volunteering, we invite you to join us on this journey.
Download the toolkit now and stay tuned for updates and opportunities to engage with the Community of Practice. Together, we can shape the future of volunteer management.
You can find TeamKinetic on social media and listen to our podcast:
Welcome back to Season 3 of our TeamTalk Podcast! This season, we are talking to thought leaders, customers and stakeholders from the world of volunteer management as we dive deeper into the world of volunteering. This time around, we speak to Shruti Saujani.
Welcome back to TeamTalk with TeamKinetic, the podcast where hosts Chris Martin and Imo Greatbatch delve into the world of volunteer engagement, featuring stories and insights from those leading change.
In this episode, Chris and Imo are joined by Shruti Saujani, the FA’s Senior Lead for Equality, Diversity, and Inclusion, to discuss her inspiring journey and the powerful work she’s doing to drive inclusivity in sports.
Join us as we explore how sports can drive positive change and promote a sense of belonging for all. You can listen to the episode in full below:
Empowering Change Through Inclusivity in Sports
Shruti Saujani’s journey in sports is one of resilience. Growing up with a love for cricket and football, she faced the challenges of a male-dominated industry and the feeling of marginalisation that often comes with it.
Her passion for change shines through as she shares her dedication to transforming the sports landscape, particularly for women and women of colour. Her commitment to inclusivity isn’t just personal; it’s about creating a future where everyone can see themselves represented. Listen to discover how Shruti breaks down barriers and champions women in sport.
Volunteering as a Catalyst for Change
Shruti reflects on the role of volunteering, both as a means of personal growth and as a way to bring communities together. Her involvement with the Dream Big Desi Women project highlights the importance of fostering inclusive spaces. Teh project welcomes diverse participants and pushes beyond traditional barriers. In 2022, the Dream Big Desi Women campaign celebrated getting over 2,000 South Asian women involved in volunteering in cricket. You can find out more about the project here.
Driving Inclusivity Across Sports Organizations
Shruti, Chris, and Imo discussed the broader implications of diversity within sports organisations. She highlighted the need for fresh perspectives and youth engagement to keep the industry relevant and inclusive. Her experience creating safe networking spaces – particularly for South Asian women in sports – demonstrates the value of building supportive environments that go beyond sports, addressing mental health and shared experiences.
Looking to the Future
Towards the end of the episode, Shruti shares her vision for an inclusive future. She hopes sports can act as a platform for empowerment and meaningful societal change. Her insights on navigating power dynamics with vulnerability and courage provide a hopeful roadmap for a more inclusive and equitable world.
Huge thanks to Shruti for coming onto the pod. That wraps up season three. Thank you to everyone who has taken the time to listen. Whether you’ve tuned in for one episode or all 17 of them!
You can find TeamKinetic on social media and listen to our podcast:
At the recent TeamKinetic Conference, we were treated to an engaging session led by Katherine Perrin, a freelancer with a rich background in charity management and social impact consultancy. Katherine’s passion for bringing fresh approaches to group dynamics and conversations made her session stand out, with a spotlight on the unique facilitation method known as LEGO Serious Play.
Let’s take a closer look at how Katherine used creativity and play to unlock deeper insights in her workshop and how this approach can transform how we communicate and collaborate.
Meet Katherine Perrin
With nearly 15 years of experience in charity management, Katherine’s career has included a range of roles. From working on corporate projects to leading volunteer management and senior roles.
Her passion revolves around helping people and organisations have better, more meaningful conversations that lead to real impact. Katherine’s certification in LEGO Serious Play perfectly complements her wider work. She’s also an Action Learning Set lead, mentor, and certified coach. All these roles focus on supporting those working in the social good space to achieve their best results.
Wait, what is LEGO Serious Play?
For those unfamiliar with it, LEGO Serious Play is a facilitation technique. It uses LEGO bricks to help people express ideas, thoughts, and emotions through building. It’s not just playing with toys. The method encourages participants to use metaphors and storytelling as they build models. This offers a different, often deeper, way to communicate.
By engaging both hands and mind, LEGO Serious Play unlocks creative potential and makes it easier for participants to share their thoughts. Even thoughts that might be difficult to articulate verbally. The method is used in a variety of situations. From business strategy meetings to team-building workshops, and even problem-solving sessions. It’s all about breaking down barriers and enhancing engagement, and Katherine brought this concept to life during her session.
Using metaphor to open up
The session kicked off with an interactive exercise that got everyone thinking outside the box.
It’s sheep #4, isn’t it?
It was playful, but it also illustrated how using metaphors can encourage creativity and draw out more personal, thoughtful responses.
Katherine’s goal was to show how using simple, playful prompts can help people open up and engage more fully. And it worked. Attendees immediately connected with the exercise, sharing insights that went far beyond the typical “How are you?” responses.
Thinking deeper with LEGO blocks
What was clear throughout the session was Katherine’s enthusiasm for bringing fun into the workplace. But this doesn’t come at the expense of productivity – rather, it enhances it. By using facilitation methods like LEGO Serious Play, people may feel more comfortable expressing themselves and collaborating effectively.
Though LEGO Serious Play, is usually an in-person experience, Katherine expertly adapted it to the virtual setting. Allowing all attendees to participate from home with their own LEGO bricks.
She asked participants to build something that represented their answer to the question:
What strength do you bring to the team and why, and what’s your area for improvement?
There were some really great builds shown but unfortunately, these aren’t reflected in the recording, so if you did build something and take a picture, please send it our way!
Ovrall, Katherine emphasised the genuine, unforced joy that LEGO Serious Play can bring into professional spaces. While her session at the conference was on the lighter side, she explained that the method can easily adapt to tackle more serious topics, making it an incredibly versatile tool.
For Katherine, it’s all about choosing the right tools and metaphors to create a welcoming vibe and a comfortable atmosphere, no matter the focus of the session.
Final Thoughts
Katherine Perrin’s session at the TeamKinetic Conference showcased just how powerful innovative facilitation methods can be. By blending creativity with strategic communication, she demonstrated how tools like LEGO Serious Play can change the way we interact with one another in group settings.
It’s a reminder that bringing a little play into serious processes isn’t a bad thing! It can lead to more meaningful and impactful conversations, ultimately helping teams work better together.
Now, before we close off, we have to ask. Which sheep are you?
You can find TeamKinetic on social media and listen to our podcast:
Hi all and welcome to another stuffed full of goodness, TeamKinetic update.
We’ve got some big changes in the pipeline regarding customising workflows. These are going to take some time to realise properly, so we wanted to get some of the smaller things done and dusted so you don’t have to wait.
Catch the full summary of changes made in this TeamKinetic update via this video, or tuck into all the details in full below.
Data Retention Options and Rules
In this TeamKinetic update, there are two new options that work well with the auto-delete options to handle your data retention needs.
You can now select the level of data you wish to retain when any volunteer is removed, by an admin, by themselves or via the auto-deletion of inactive volunteers.
The first level only saves the volunteer’s hours, anonymously in the deleted hours total that you see in reports. This has been the only available level of data retention to this point.
The second level adds the volunteer’s essential profile information; name, email address etc. to the data that is retained.
Level three adds the volunteer’s opportunity and session history, so you can trace what sessions they were on and where.
Level four adds their email log.
All this information is searchable and viewable in your dashboard and you’ll have the option to expunge data or to extend the retention period, anytime you wish.
The second option sets a data retention period. Once any retained data is older than this it will be automatically expunged.
File Upload Custom Registration Question
A super useful new field type that you can add to the volunteer registration page. Great if there are documents you need from the volunteer as part of their registration.
The uploaded files are stored in the volunteer’s ID section of their document storage. The files are given the label short name you define when creating the custom question and locked to prevent deletion by the volunteer.
File upload questions only appear on the registration page and are not editable from the volunteer’s dashboard.
Text Only Custom Registration Question
If you want to provide more information about any step in the registration process you can now add a text-only section.
The text displayed will be the label you define when setting up the question.
Just like the registration questions these only appear on the actual registration page.
Character Limits on Single and Multiline Text Entry Custom Questions
Add a maximum number of characters that volunteers and providers can enter in these fields.
The limit will prevent users from entering any characters beyond the limit. On average an English word has 4.7 characters, so divide the character count by 5 to get a rough estimate of word count.
The limit defaults to 2500 or 500 words.
User Controllable Cookie Consent
Remember all those annoying cookie consent pop-ups; they’re back!
We were hopeful that these might disappear with our exit from the EU but they haven’t gone anywhere yet.
It is now a requirement to allow users to opt out of various sorts of cookies, like the Google Analytics cookies, as well as the required non-tracking ones for logins etc.
We’ll be adding our pop-up to all our customer sites throughout this release. Your users should only see this annoyance once and then their preferences are set on that machine.
It’s a necessary evil I’m afraid 😞
Easier to Complete Address Lookup
We’ve had persistent issues with users entering their UK postcode but not hitting the search button to select their full address. This stops them from being able to complete the registration but it was not clear to the user why.
Now the search box is triggered immediately that the postcode box is left, so even if they miss this entirely, when they come to hit the registration button it will be clear which fields need to be completed.
Weekly Email Changes
If you have opps that have longer than seven days between being added and being authorised, there is a chance that they will never appear in the weekly email as we used the creation date to choose which opps to show but they still had to be authorised.
If an opp was created on 01/01/2024 but was not authorised till 10/01/2024 it would not be valid for the weekly email till it was authorised on the 10th, but by then its created date was already more than seven days past so it wouldn’t appear.
We now ignore the creation date when selecting the opps for the weekly email which avoids this issue.
Thanks for reading, we hope you enjoy this latest TeamKinetic update.
As always, remember you can shape our future updates by submitting feature requests. Just go to Help & Support → Support Tickets → Open New Ticket → Ticket Type: New Feature Request
You can find TeamKinetic on social media and listen to our podcast:
In a world where volunteering is becoming increasingly crucial to organisational success, mastering the art of volunteer management is more important than ever. In our recent conference, we invited Helen Timbrell to come and explore this fascinating topic with our attendees. You can catch the session below:
A leading consultant, researcher, and coach in strategic volunteer development, Helen has extensive experience working with organisations like Citizens Advice and the National Trust. She offers a unique perspective on how organisations can harness the transformative power of volunteers to drive systemic growth and cultural change.
Being a volunteer manager is like being… Taylor Swift?
Believe it or not, Helen Timbrell drew a brilliant parallel between Taylor Swift’s relentless tour schedule and the role of volunteer managers. Just like Swift, volunteer managers are expected to keep showing up, night after night, no matter what challenges they’ve faced before. Helen pointed out that the job can feel endless and exhausting, with constant expectations from others.
She noted that being a volunteer manager, like being a solo performer, can feel quite exposing, even if you have a team behind you. You’re often the one in the spotlight, carrying the weight of responsibility. But, when done well, both are great at building a sense of community and recognising the contributions of those around them.
Helen also compared the criticism faced by both Taylor Swift and volunteer managers, often unrelated to the real issues at hand.
The Limits of Responsibility
Volunteer managers, she explained, are often asked to solve problems that aren’t actually about volunteering. She gave the example of an organisation worried that increasing the number of volunteers might make staff feel undervalued. While this was framed as a volunteering issue, Helen pointed out that the real problem lay in organisational culture and staff recognition.
“Problems” that “show up” in volunteering are often not about volunteering or caused by volunteering. However, leaders of volunteers recruitment are often asked to “solve” those problems.
Similarly, she discussed how the lack of diversity in volunteer teams is often seen as the responsibility of volunteer managers. In reality, it’s tied to broader issues around equality, diversity, and inclusion (EDI) within the organisation. Helen stressed that these are systemic challenges that can’t be tackled by volunteer leaders alone.
Focusing on the Right Priorities
Do you find yourself getting drawn into surface-level, tactical tasks that can divert attention from more significant, long-term strategic work? Often, volunteer managers are asked to address highly visible issues that seem urgent but don’t lead to sustainable change. Helen encouraged everyone to step back and consider where their time and energy would have the most meaningful impact. Don’t get sidetracked by problems that don’t require your direct involvement.
Recognising the Bigger Picture
Helen encouraged us to think of ourselves not just as volunteer managers, but as organisational development specialists. Using the metaphor of a “telescope”, she described how your perspective should be shifted. Instead of narrowly focusing on volunteering, take a broader look at how the entire organisation’s culture impacts volunteering. By doing this, you can influence positive change on a larger scale.
Helen also introduced the concept of “less sponge, more mirror”. A handy way to say that you shouldn’t absorb all the problems yourself. Instead, reflect them back to the organisation and involve others in finding solutions.
Protecting your Health and Well-being
The pressures of volunteer management can be overwhelming. It’s easy to take on too much, especially when faced with high expectations and limited resources. Helen shared her experience of feeling personally responsible for solving organisational challenges during her time at the National Trust. She emphasised that it’s crucial to set boundaries and recognise what’s within your control.
So what next?
Helen’s session was a call to rethink the way volunteer managers approach challenges. Shift your focus from tactical fixes to strategic influence. Build partnerships across organisations, and recognise your limits. Protect your own well-being while also creating more sustainable, impactful change.
It was an inspiring reminder that while volunteer management is tough, you don’t have to tackle it all alone. You can lead by fostering collaboration and focusing on what really matters.
We encourage you all to explore the additional resources provided below and think about how they can help you in your career. By embracing these insights and strategies, you can rethink your approach to volunteer management, ensuring a thriving and impactful volunteer programme.
