Tag: volunteer management software Page 17 of 36

3 Reasons Why You Don’t Use SMS Text Messages

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On 18th March 2021

In TeamKinetic Features, Volunteer Management

If you are reading this, you might not be using SMS text messages to manage your volunteers. And you will have your reasons as to why you feel that SMS text messages would not benefit you, your organisation, or your volunteers. This is where we come in. We’re here to debunk some of the common reasons why organisations think they don’t need text messages to manage their volunteers.

1) You don’t know how to use them

If you have never bought them before, then of course you’re not going to know how to use them. But, it is very easy to pick up. In fact, we have created a video that shows you exactly how to turn text messages on, how to set up automatic messages, how to send texts to specific volunteers, and how to send texts to the volunteers on a specific opportunity. Sending text messages to volunteers has never been so easy!

2) You don’t know the Impact

So, you think your organisation doesn’t need SMS text messages. But, do you know about the impact?

It will make you wonder why you didn’t use them earlier. Here are just a few ways it can ompact your volunteers:

  • You can automatically alert your volunteers by text when they have a session coming up, if their criminal check is due for renewal, or even when one of the providers they follow adds a new opportunity. Not only does this help engagement and encourage volunteers to attend sessions, it also makes your life a lot easier. 
  • Our SMS text messages function has been proved to be a more effective way to reach people and ensure they read your message over email. No longer will you have to worry about people not receiving your email because it either got lost in their inbox, they rarely check their emails, or it just went to spam; sending texts gives a higher chance of volunteers seeing your message.
  • You can easily text groups of volunteers, individual volunteers, or all volunteers on a particular opportunity, and give them the information they need. Alternatively, if you enter a valid mobile number as the reply-to number, volunteers will be able to text you back and continue the conversation. Or you can provide a short name that will let volunteers know where the message has come from, but they will not be able to reply directly. This makes communication a lot easier for both the volunteer and the volunteer manager.

Let’s look at some scenarios for example:

3) It costs too much money

You may worry that using text messages is just another ongoing expense for your organisation, and it is, but, it’s all the brilliant benefits, like the ones mentioned above, that makes it worth the expense.

We also have an offer available for a short time, which may help your organisation if one of your reasons for not buying SMS messages is money. Currently, for every 2 messages you buy, we give you one for free. So when you buy 500 texts, you get 750 and when you buy 1000 texts, you get 1,500. Meaning, the more you buy the more money you save! Perfect for communicating with volunteers, both when in a lockdown and when out of a lockdown. 

So, should I use them?

After reading all through the reasons why you thought you didn’t need SMS text messages, you might be thinking there could be benefits after all. So why not check out our SMS text offer? After all, it is saving you money in the long term. Take a look at our video below which explains how to do this:

Should I Be Using SMS Text Messages?

By

On 18th March 2021

In TeamKinetic Features, Volunteer Management

Yes, yes and yes. That is the first thing you see when you Google ‘Should I be using SMS text messages when managing volunteers?’. And the research isn’t wrong, using texts as a form of communication to your volunteers is incredibly beneficial. Not only does it improve communication, but it can also increase engagement and volunteer return rates. And let’s not forget the speedy responses that come from sending text messages, perfect for those time-sensitive situations.
However, the one thing you don’t really see when you Google this question is how beneficial SMS texts are from someone who is currently using them.

This is where we come in. If you are considering using SMS text messages but are still a bit unsure, hear from Claire at Halton and St Helens Volunteer Centre about her personal experiences using them.

Halton and St Helen’s Volunteer Centre

First, a little bit of background. Halton and St Helens is an organisation that provides advice, information and development support to voluntary, community, non-for-profit, faith organisations and volunteers in the Boroughs of St Helens and Halton. Here, Claire spoke to us about her experiences using SMS text messages in her TeamKinetic system.

1) When did you start using the SMS text message feature?

So, we started to use the text message feature fairly early on into the first lockdown of the pandemic. It was also around the same time that we first launched our TeamKinetic portal. 

In addition to this, it was around March/April that we had quite a substantial funding grant come through, which allowed us to buy a great big text bundle. And I already knew of the texts and how they worked from the work we have done with TeamKinetic before.

2) How do you use your text messages?

Initially, we used text messages for our volunteers who were supporting local residents during the pandemic with the community tasks. We would use the function to send a text to show they are a verified volunteer for us, this was pre the ID cards. It was a quick and easy way for us to give them something that was mobile that they could show the person they were working for that they were a verified volunteer. 

When the ID cards came into play on the community task dashboard, we started to use the texts to message our ‘Street Champions’ about ongoing tasks that hadn’t been picked up that needed to be done. I’d say that is the main way we used them now.

3) Do you find the SMS text messaging feature helpful in communicating to and engaging volunteers?

Yes, definitely. Between that and emails, we can have more of an impact in terms of communicating straight away with volunteers. And it’s that instant impact that is important for us particularly when there is an urgency in terms of volunteer support.

Recently we have also used them with our vaccination volunteers. For example,  when volunteers have dropped shifts and we have then asked other volunteers to quickly log in and see if they can pick up a shift. So, that’s been really helpful as we’ve now had full commitment and maximum volunteers throughout our vaccination programme which is great.

4) How have you benefited from the SMS text message feature compared to a time when you didn’t use them?

For me, it’s just an added bonus in terms of being able to communicate quite directly with that we’re not always in connection with and we don’t see physically. It wouldn’t even matter that much when we’re back into the ‘new normal’ after COVID-19 and we do see people on a regular basis. This is because the text messages would still be a massive benefit in terms of that quick turn around and communication with volunteer around shift patterns etc.

For example, we have worked with the TeamKinetic portal for years at Warrington Hospital, and we have never used the text message feature with them. This is mainly because we have never had the funding to be able to do that. But, again with some added funds, we have been able to out a little bit of a bundle on there too. So, we have now used it for when we have needed to contact our away finders, when there’s been an urgent need for people to support the vaccination centre, or when we’ve needed a quick turnaround on support. I think we could probably do that again going forwards, even when we start to bring our volunteers back, it will be a great tool.

We also use them differently in the Hospital in terms of the communication that we do in Halton and St Helens through the Volunteer Centre. So, with the Hospital it’s linked directly to a phone number which helps that two-way communication. With the Volunteer Centre, we actually just link it to a name so they understand it’s just from us and there’s no response from that.

5) What would you say to another organisation that is considering using the SMS text message feature but is still unsure?

For me, it’s a great way of quickly communicating and getting action from volunteers very quickly too. Particularly if you have got an event on for example or you are providing urgent response support;  it’s a great way of supporting that quick action of volunteers to get engaged, get involved, and get moving.

Thinking About Buying SMS Texts

If after reading this, you realise SMS texts would benefit your organisation and your volunteers, then check out this video explaining how to take up the offer!

Training Module: Using TeamKinetic to Manage Your Volunteer Programme

By

On 11th March 2021

In TeamKinetic Features, Training

An exciting in-depth look at how to use TeamKinetic on a day-to-day basis to run your volunteer programme.  Partly hands-on, your tutor will talk you through setting up opportunities and allow you to see the system from different users perspectives. At the end of this training session, you will have a good understanding of how each user interacts with the system and how to communicate and manage your volunteers and service providers.

Who Should Attend?

Either new employees who have taken over the role of administrator OR existing administrators who would like a refresher of all the main functionality.

What Does It Cover?

A practical session where attendees will experience the system from each users perspective covering the following:

  • Registering as a provider
  • [As a provider/admin] Creating an opportunity
  • Registering as a volunteer
  • [As a volunteer] Joining the opportunity
  • [As a provider/admin] Managing and communicating with volunteers on the opportunity
  • Searching for volunteer/s
  • Search filters explained
  • Sending volunteers an email/sms text
  • Volunteer/Provider bulk emails
  • Adding volunteers without an email address
  • Inviting volunteers onto the system
  • Achievement badges
  • Criminal checks
  • Volunteer groups
  • Meetings
  • References
  • HourTrades
  • Events
  • Standardising activity tags
  • Accreditation badges
  • Shared opportunities
  • Adding Courses
  • Reporting library explained
  • Exporting information
  • Notifications
  • Volunteer news
  • System support

How Do I Sign Up?

You can access this training from your HELP > EXTRA TRAINING menu. Purchase the number of credits you need and then click on the BOOK button and select your dates.

You can check the latest training dates from within your system. Just go to ‘Help & Support’ → ‘Extra Training’

We Got Nominated Two iNetwork Awards!

By

On 11th March 2021

In Awards and Prizes

Yes, that’s right! We got nominated for 2 iNetwork awards,  The Partner Excellence Award and the Covid-19 Response Recognition Award for our work with Halton and St Helens. And as of the 5th February, we have been shortlisted as a finalist. Here is how we got there…

About the initiative with St Helens

St Helens Together is the name of the collaborative community response programme of residents, businesses, public services and voluntary and community groups across the Borough. One of the key foundations was the Volunteer Portal which was implemented through a partnership which included us!

The aims of the development of the Volunteer Portal were to increase engagement with volunteering, to support organisations more efficiently with the recruitment and management of volunteers, to provide greater flexibility, support, reward and recognition to volunteers, and to have a system that would offer business intelligence and greater insight to volunteers across the Borough.

The volunteer portal was able to create identification cards, which helped with the safety and security of residents as the card had a photo of the individual and confirmed if their identity had been verified and if they had been DBS checked. A Community Task Dashboard was implemented, allowing an overview of all tasks and their status. We then implemented the I Can Help App which is a new innovative and effective way that volunteers could pick up tasks in their area.

What were the key achievements of the initiative?

  • 1,744 volunteers have been registered and together they offered 8,688 volunteering hours.
  • The economic value of the volunteer support offered £80,796 during the first six months of the programme.
  • Twenty different voluntary and community sector groups have used the portal.
  • 32,993 people have been supported.
  • The volunteers managed 37,339 food related tasks.
  • 16,161 telephone calls have been made to support those feeling lonely or isolated.
  • 3,675 tasks have been completed in relation to support around employment and the impact of unemployment.

In relation to the I Can Help App, here is just some of the feedback collected from the volunteers:

“I find it easy to pick up tasks that are suitable to me. The app is great.”

“Great way of linking volunteers with the community.”

“Using the I Can Help App is easy and efficient. Really happy to be helping others and making use of my spare time.”

The Awards

The St Helens Together Volunteer portal has provided a focus and foundation to the wider community response to the coronavirus pandemic. It has provided an infrastructure and efficient organisation which has helped us channel help and support to where it is most needed. 

The portal and the App, have shown how volunteers and community tasks can be managed more efficiently through a collaborative, digital approach. This has made it much quicker to recruit volunteers, to raise awareness of tasks that people need supporting with and to gain intelligence. It has also supported volunteers that had not previously used Apps the opportunity to increase their digital skills. The programme has broken down organisational and sector boundaries as it has brought everyone together with a common purpose. Volunteers have come from very different backgrounds and have very different demographics. They have reported that they have greater levels of empathy with others and feel a sense of belonging to their communities. Therefore a greater level of community cohesion, tolerance and kindness has been achieved.

Thank You!

We want to say a big thank you to Halton and St Helens and to everyone who has voted for us so far. It is a huge achievement and milestone for TeamKinetic to have been nominated for 2 iNetwork awards, especially one that recognises our efforts throughout COVID-19. Next step, the awards ceremony!

Training Module: Setup and Configuration

By

On 5th February 2021

In TeamKinetic Features, Training

TeamKinetic is a powerful volunteer management tool with a huge amount of functionality to suit every type of organisation. The key to maximising its impact on your volunteer programme is the configuration options. This training session covers a basic introduction to the different types of users and how to set up your TeamKinetic system to work specifically with your organisation. Do you want external organisations to be inducted before they can create opportunities? Do you want external organisations to be able to register at all? All these types of settings will be explained in detail during this extensive configuration training session.

Who Should Attend?

Either new administrators OR existing administrators who would like a full refresher on the configuration options available within TeamKinetic.

What does it cover?

Introduction

  • Key benefits
  • User types explained

First Steps

  • Organisation profile page
  • Changing the About Us page and T&Cs
  • Linking to social media accounts
  • Customising the look and feel of your site
  • Customising registration & volunteer profile fields
  • Configuring opportunities
  • Setting up electronic reference Forms

Users and Administrators

  • Configuring user access to your system
  • About trusted providers
  • Creating admin accounts

Communication and Information

  • Auto SMS & email communications
  • Customising emails
  • Document hub (Adding files for access by other users)

Reporting and Data

  • Setting up custom geographical areas for reporting
  • APIs and Widgets
  • Customising achievement badges & award badges

Other general settings

All the other settings that are available and what they mean for your organisation and programme.

Questions and Workshops

Any questions will be answered and workshopped in the final segment, helping you to apply what you have learnt to your own unique programme.

How do I sign up?

You can access this training from your HELP > EXTRA TRAINING menu. Purchase the number of credits you need and then click on the BOOK button and select your dates.

You can check the latest training dates from within your system. Just go to ‘Help & Support’ → ‘Extra Training’

Save Your Mutual Aid Groups!

By

On 25th January 2021

In Local Authority

Lockdown 3! How did we get here? 

Flashback to 10 months ago…

March 23rd 2020, Boris Johnson addressed the nation to declare the first Lockdown in the UK. At this moment many people, myself included, believed this lockdown would only last a few weeks and we would be back to normal before we know it. Little did we know, 10 months later we would be 3 weeks into our 3rd Lockdown. 

The Evolution of Lockdowns

Let’s start from the beginning. Lockdown 1 begins on the 23rd March. People are told not to go to work and others are told to start shielding. Here begins the volunteering boom! The vulnerable are having to shield to protect themselves from the virus but are unable to go shopping, collect prescriptions or get any other essentials. This is where the efforts of locals began to show, people took charge creating mutual aid groups to protect and help the shielding. Irene Cree from Glasgow Life agreed that ”Mutual aid groups reacted really quickly, in many respects much quicker than the public sector did.” They reacted so quick in fact that according to the report Communities Vs Coronavirus: The Rise of Mutual Aid, in July it was recorded 4,000 of these groups were formed since the beginning of the pandemic, with as many as three million participants.

The solidarity of our country showed the support we had for one another, but when another lockdown hit us in the midst of winter, there were the initial signs of burnout to be seen!

Lockdown 2 was hard, a month of rain and cold in the lead up to the busiest time of the year. This lockdown I know for myself was a struggle and like many, the urge to volunteer was decreasing. Mutual aid groups were still doing their thing, but with limited support from stake holders like local authorities, their efforts were struggling.  It cetrianly felt harder to protect those they had up to this point.

Technology has played a signifcant role and for some mutual said groups has been a main ingredient to their success in the pandemic, however many mutual aid groups were trapped in a non-digital hell hole trying to manage all of their volunteers and tasks from spreadsheets and whats app. 

Fast forward to today and we are 3 weeks into lockdown 3. Fatigue is very real and obvious and we can only image how hard it must be for mutual aid groups this time round.

Technology still offers real opportunity for many mutual aid groups. Many have survived through the strength of will and chacter of their main participants but to keep on going they will need to use technology to ensure the organisational resliance and data security are in place to enable them to carry on. They also need lots of support from their local stakeholders in health, local government and the community if they are  to keep this community solidarity going. 

Can you Help Mutual Aid Groups?

So, how can you help? Back in August 2020 we spoke with Nivvi Morales, a member of COVID-19 Kenilworth Support, about their time using TeamKinetic to manage their volunteers. Their need for “a volunteer management system where we could communicate efficiently, assign tasks, track tasks, and keep our data safe.” was met, as we were able to provide the support and security they required. 

But for many they do not have the experiance, skill set or knowledge to adopt a digital system to keep their data secure and volunteers enagaged.  ‘Local authorities can help make mutual aid a positive legacy of COVID-19‘ offers some useful advice:

“Mutual aid groups are based on volunteers acting on their own free will. Local authorities must encourage and promote mutual aid groups for what they are – the social capital of a neighbourhood. A strategy that promotes mutual aid should be light touch, work with existing community partners, and focus on facilitating rather than directing activity. Mutual aid groups should always retain the ability to decide what they do and how they work.”

Being able to support these groups is crucial and a way to do this is through technical guidance. Helping them find a secure and manageable system will keep them in control of their volunteers and opportunityies and tasks whilst ensuring individuals feel safe, valued and enaged.

TeamKinetic

Improves communication, creates easy reports automatically, keeps sensitive data secure, options for DBS checks and provides more opportunities to recognise volunteers’ efforts. Sound like the ideal features these groups need? Well, we have you covered. TeamKinetic allows for all of these and can provide impeccable support as seen with COVID-19 Kenilworth support “the ability to raise a ticket if they had an issue with the system, which would then be supported straight away.”

Our community task function was specifically designed with mutual aid groups in mind. These allow for volunteers to pick up tasks such as, picking up shopping, collecting prescriptions and delivering these to the shielding person. Claire Redford-Kerr from St Helens and Halton VCA has spoke about how they have used the the community tasks dashboard and how “our volunteers [can] very quickly pick up tasks on there [and] they can chat to one another on there. So being able to text them or email them as a group or a specific cohort of volunteers, it’s really important for us and helps us to manage the way, when and who gets involved.”

If you would like more information about our system please visit our website or call on 0161 914 5757. You can also set up a 30 day free trial to test out all of our features!

Stay Safe!

 

Managing Coronavirus Vaccine Volunteers

By

On 20th January 2021

In COVID-19

Three types of coronavirus vaccine (Pfizer, AstraZeneca, and Moderna), have been approved in the UK for use on the NHS.

So far, over 3,639,309 people have been vaccinated in the UK. Additionally to this, the government have planned to have every over 18 UK citizen vaccinated by this Autumn. But until then, the government plan to have 15 million vulnerable people vaccinated by mid February. And in November it was realised the NHS would need 30,000 volunteers to help deliver the programme.

After speaking to our clients, it came to our attention that many will be simply using spreadsheets to managing their volunteers for the coronavirus vaccine, unaware of the software they could be using to help. This is where TeamKinetic can help. We offer an easy to use online system that makes managing your volunteers safe and easier.

How can we help? 

Saving Time…

When using spreadsheets to find volunteers and their contact information, it can take a lot of scrolling….and time. With TeamKinetic, it couldn’t be simpler. Our system allows you to search for a volunteer and find all their information in just a few clicks. Easy right? You can even email or text them or even set up rotas straight from the app; saving you time.

Easy Access…

Volunteers have access to their own profile in your TeamKinetic powered app. Self-service means less work for you, so if they forget any details about where they need to be and what time, they can simply log in to their profile and everything will be there with easy access. This all supported by automatic reminders about their shifts or any other requirements you may have. Saving you loads of time to support those who need a little more help.

Safety First…

Best yet, TeamKinetic is fully protected and encrypted with the most up to date security. We adhere to all GDPR regulations so you don’t need to worry about it.  Excel Spreadsheets are unsafe and are easily deleted and corrupted, what happens if your data is then stolen? TeamKinetic ensures your personal data is safe and secure and meets all legal requirements.

Hear It From Someone Else…

We recently spoke to one of our clients, Claire from Halton & St Helens Volunteer Centre. We spoke to Claire about how TeamKinetic has helped them since the start of the pandemic, to managing volunteers at their vaccination centre at St Helen’s Ruby Stadium. Here’s what she had to say about our recruitment process and communication tools…

‘I have found that the TeamKinetic support they give and app they have built to be the best way to recruit our pandemic volunteers. Since the covid-19 pandemic, it’s been a godsend really. We have noticed that other organisations have not had the ability to recruit like we can, as quickly and safely, as they don’t have this kind of support.

We have had 1500 volunteers register since the beginning of the pandemic as it is easy to get volunteers to register.

The way that TeamKinetic excels for me is the communication tools, the ability to get in touch with volunteers very quickly. We are an avid user of the community task dashboard, our volunteers very quickly pick up tasks on there, and they can chat to one another on there. So being able to text them or email them as a group or a specific cohort of volunteers is really important for us, and helps us to manage the way, when and who gets involved.

When we knew we had to ramp up for the Vaccine, it was straightforward to promote, recruit, track training and deploy the volunteers as all the volunteers and the managment tools were right there in the app’

The Community Action Network that covers Bournemouth, Dorset and Pool, started using TeamKinetic in the break between Christmas and New Year and went live with over 1200 volunteers on the 7th of January. TeamKinetic have specialised in rapid deployment so you can get on with focusing on the important job of getting people vaccinated.

Join The TeamKinetic Family Today…

To find out more about TeamKinetic, feel free to call us on 0161 914 5757 or email our Director of Sales at chris@teamkinetic.co.uk. 

Alternatively, take a look at our website to find out more and start your FREE trial today! Or, read through our social media pages for more tips and tricks – Twitter, Facebook, LinkedIn and YouTube. 

We hope you enjoy our system!

 

2021 Resolutions – What Happens Next?

By

On 13th January 2021

In News & Views

I think everyone would agree that 2020 was a bit of a rubbish year. Between the pandemic, Brexit and Trump we saw some of the very best and worst of human nature play out in front of our eyes. As we head into 2021, we at TeamKinetic think we can make the world a slightly better place to be. As part of our first meeting back as a team, we discussed what our hopes for 2021 look like and our resolutions to help us get there.  We thought it might be nice to share these with the internet and challenge you to come up with your own resolutions to share with us.

Personal Resolutions

Here’s what the team are thinking about for 2021:

Company Resolutions

As a company we have set ourselves some resolutions and goals as we look to come out of the pandemic stronger. We want to share these with our customers, so you can hold us to account if you think we are coming up short.

TeamKinetic will be investing time on our UX/UI across our product as we look to standardise and modernise the interface.  We’ll be giving special attention to mobile and small-screen usage as we think this will be the number one way volunteers interact with our services in 2021.

We have plans to improve how opportunities can be created with a new approach based around the creation of ‘roles’.  This is a really big change for TeamKinetic so you are likely to see this feature set develop over the next 12 months. We’re excited for you to see what we have in mind with this.

We are looking at DBS/ PVG and other forms of ID verification that can be undertaken directly in your TeamKinetic application.  We want to reduce your administrative burden and save you money on the cost of administering criminal record checks.

This year we want to build on our customer steering group with more interaction and feedback from you, our customers.  We will be launching our customer attitudes and satisfaction survey which we hope you will get involved with.  We are developing new tools that will help us understand how you use TeamKinetic. Also, we’re launching our supplementary training that you can access to improve what you get out of TeamKinetic.

Last year saw some huge new features added to TeamKinetic. We will be continuing to refine and explore where these go next. We hope you will be with us to share your thoughts and opinions on what we do.

Here’s to 2021.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Lockdown 3.0 Volunteering Guidelines

By

On 11th January 2021

In News & Views

Another day, another lockdown. Lockdown 3.0 is upon us and we know the volunteering world are just waiting to read about the new guidelines from the government. We have found some useful information in regards to volunteering during this lockdown. Each is relevant per country…
 
As this is a fast changing situation, please make sure you are checking for latest guidance from your national government and/ or infrastructure body.

England

A ‘reasonable excuse’ for leaving your home includes volunteering – you can also leave home to provide voluntary or charitable services, where it cannot be done from home. For further guidance, see below: 

Scotland

Examples of reasonable excuses to go out include to provide voluntary or charitable services, but only where that cannot be done from your home. For further guidance, see below: 

Wales

Tthe new rules allow volunteers to go out to provide care or help to a vulnerable person, including emergency help. This includes getting food and medicines for them. For further guidance, see below: 
 

Northern Ireland

Where possible, you should volunteer from home. If you cannot do so, you can volunteer outside your home, if you are able to meet the regulations and guidelines applicable at that time. For further guidance, see below: 
 

Training Module: Using TeamKinetic to manage your volunteer programme.

By

On 20th November 2020

In TeamKinetic Features, Training

An exciting, in-depth look at how to use TeamKinetic on a day-to-day basis to run your volunteer programme. Partly hands-on, your tutor will talk you through setting up opportunities and allow you to see the system from different users perspectives. At the end of this training session, you will have a good understanding of how each user interacts with the system and how to communicate and manage your volunteers and service providers.

Who Should Attend?

Either new employees who have taken over the role of administrator OR existing administrators who would like a refresher of all the main functionality.

What does it cover?

Volunteer Life Cycle

A practical session where attendees will experience the system from each users perspective covering the following:

  • Registering as a provider
  • [As a provider/admin] Creating an opportunity
  • Registering as a volunteer
  • [As a volunteer] Joining the opportunity
  • [As a provider/admin] Managing and communicating with volunteers on the opportunity

Managing Volunteers

  • Searching for volunteer/s
  • Search filters explained
  • Adding volunteers without an email address
  • Inviting volunteers onto the system
  • Criminal checks
  • Volunteer groups
  • Meetings and Inductions

Recognition and Rewards

  • Achievement badges
  • OpenBadges
  • HourTrades

Managing Opportunities

  • standardising activity tags
  • Shared opportunities
  • References
  • Events
  • Accreditation badges

Reporting and Insight

  • Reporting library explained
  • Exporting information

Effective Communication

  • Notifications
  • Volunteer news
  • Sending volunteers an email or text
  • Volunteer/Provider bulk emails

How to get Help

  • Support tickets
  • Contextual help

Questions and Workshops

Any questions will be answered and workshopped in the final segment, helping you to apply what you have learnt to your own unique programme.

How do I sign up?

You can access this training from your HELP > EXTRA TRAINING menu. Purchase the number of credits you need and then click on the BOOK button and select your course and dates.

You can check the latest training dates from within your system. Just go to ‘Help & Support’ → ‘Extra Training’

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