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Data Galore: Linking TeamKinetic to Google Analytics

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On 24th July 2024

In Application Features and Tutorials, TeamKinetic Features

Google Analytics is a service that allows you to track and report on your website traffic. By linking your TeamKinetic system to Google Analytics, you can gain a deeper understanding of your audience and how they interact with your content.

So how do you link TeamKinetic to Google Analytics?

We’ve created this handy guide on how to link your TK site to Google Analytics. The key steps: 

  1. Create a Google Analytics account (if you don’t have one already)
  2. Set up a new property
  3. Add your website (data stream)
  4. Grab the tracking code
  5. Open a support ticket with the code and we’ll do the rest!
  6. Give it time to collect the data

Download the guide below:

Setting Up Google Analytics 4 (GA4) for Your WebsiteDownload

The Key Metrics you should be tracking

Once you’re all set up, there are a load of things you may want to start tracking. We’ve outlined some key metrics to track.

Site Visitors

Site visitors, or users, are the individuals who visit your website. Monitoring the number of visitors helps you understand the reach of your site and track growth over time.

Where to Find It

In your GA4 dashboard, go to the Reports → Life cycle → Acquisition → Overview. Here, you can view metrics such as the total number of users, new users, and active number of users in the past 30 minutes.

Why It’s Important

Knowing how many people visit your site can help you gauge the effectiveness of your outreach efforts and identify trends in your traffic.

Traffic Sources

Traffic sources tell you where your visitors are coming from. This could be through search engines, direct visits, social media, or referral links from other websites.

Where to Find It

Navigate to the Reports → Life cycle → Acquisition → Traffic Acquisition. Here, you’ll see a breakdown of traffic sources, including organic search, direct, social, and referral.

Why It’s Important

Understanding where your traffic comes from helps you identify which channels are most effective in driving visitors to your site. This can inform your marketing strategies and help you allocate resources more effectively.

Engagement Rates

Engagement rates provide insights into how users interact with your site. Key engagement metrics include bounce rate, average session duration, and pages per session.

Where to Find It

In the Reports → Life cycle → Engagement → Overview. Look at metrics like the engagement rate, average engagement time per session, and the number of engaged sessions per user.

Why It’s Important

High engagement rates indicate that visitors find your content valuable and are spending more time on your site. This can lead to increased volunteer sign-ups and better retention.

You can even see which pages are most popular on your site by going to Reports → Life cycle → Engagement → Pages and screens

Go forth and track!

By tracking these key metrics in Google Analytics, you can gain valuable insights into your website’s performance and make data-driven decisions to enhance your volunteer management efforts.

We hope this guide helps you get started with Google Analytics and empowers you to take your volunteer management programme to the next level.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk: Season 3, Episode 3 – Rosie Wylie

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On 11th July 2024

In News & Views, TeamTalk Podcast

Welcome back to Season 3 of our TeamTalk Podcast! This season, we are talking to thought leaders, customers and stakeholders from the world of volunteer management as we dive deeper into the world of volunteering.


In this TeamTalk episode, we were joined by Rosie Wylie. Rosie serves as the National Volunteering and Community Development Manager at Historic Environment Scotland and is a Trustee for Volunteer Scotland. She is also an independent assessor for the UK-wide Investing in Volunteers quality assurance award and Vice Chair of the Make Your Mark in Volunteering Campaign Group.

At Historic Environment Scotland, Rosie oversees the national volunteer programme and provides volunteer development support for the heritage sector. Her expertise includes community engagement and development, national engagement programme design, collaborative project delivery, and the organisation of digital and hybrid events and conferences.

Rosie’s Journey

In this episode, Rosie Wylie shares her journey into volunteering, which began at 18 when a six-month trip to Australia turned into a five-year stay. This period of her life boosted her confidence and helped her discover the importance of volunteering.

Returning to Scotland, Rosie continued exploring various career paths through volunteering, highlighting the importance of supportive volunteer coordinators in shaping volunteer experiences and career guidance.

Chris, Imo and Rosie discuss the many challenges faced by volunteer coordinators. The episode also focuses on the “Make Your Mark” campaign, aimed at increasing volunteer diversity in Scotland’s heritage sector. The campaign’s goals include upskilling volunteer managers, developing inclusion tools, and fostering community engagement.

Looking ahead, Rosie highlights the growing demand for workshops and the need for cross-sector knowledge sharing and alignment with the Volunteer Scotland action plan. Key challenges include connecting with volunteers, understanding their expectations, and addressing participation barriers. Collaboration and relationship-building are essential for providing excellent volunteer experiences and adapting to post-pandemic expectations, with ongoing efforts to sustain and grow the “Make Your Mark” initiative and achieve accreditation through Investing in Volunteers.

Listen Now

Listen now on Spotify and all other podcast streaming platforms:

Enjoyed this episode? Why not listen to more TeamTalk? You can find more episodes including chats with Rob Jackson, AVM and Sport England wherever you get your podcasts.

If you have any topic or guest requests let us know!

You can find TeamKinetic on social media:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk July: Roundup

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On 3rd July 2024

In Newsletter Roundup

Hello and welcome to TeamKinetic’s TeamTalk July newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Next Page

TeamTalk June: Roundup

By

On 5th June 2024

In Newsletter Roundup

Hello and welcome to TeamKinetic’s TeamTalk June newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Next Page

New TeamKinetic Integration for the Big Help Out 2024

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On 17th May 2024

In Application Features and Tutorials, News & Views, Technical Updates

We are very excited (and exhausted) to bring you the new TeamKinetic integration for The Big Help Out with DoIt, the platform supporting the 2024 campaign.

We have a video which will take you through the steps and explain the process and you can read a little more about how to register with DoIt and finding your API key with this little piece from DoIt.

The Process

It starts from your super admin menu; find the SETUP page and then the API & Integrations section. You’ll find a section titled DoIt (The Big Help Out).


Here you will find the registration link. This link will allow you to register with DoIt and also join the Big Help Out application. If you already have a DoIt account you should still follow this link as it will check to make sure you already have the Big Help Out app and if not ask you for permission to add it.


Once you have completed the registration process you’ll end up at your DoIt dashboard. On the left hand side hit the Org Settings menu and then look for the Integrations section. In that section you’ll find the API key bit you need.


Hit the generate new key and a new key will be created and displayed on the screen. There is a COPY KEY button you can use to copy the key to your clipboard. Once you have it copied return to your TeamKinetic app and paste the API key into the box ‘Your API Key’ and hit SAVE.


TeamKinetic will scurry off and check that we can connect to your DoIt account and confirm this by displaying your current list of DoIt apps as above. If you see an error message check your key and try again.

That’s it for the setup, from now on when you create an opportunity, on the Promoting and Sharing tab, you ‘ll be asked if you want to share to DoIt and to select the app you want to share to (The Big Help Out in this case).


When managing the opportunity you’ll see in the sharing tab that the oop is shared along with a link to view the opportunity on DoIt and also a button to remove the opportunity from DoIt.


When potential volunteers find your opportunities on The Big Help Out, there is an external apply link that they follow which leads them back to your TeamKinetic website where they can register and join your opportunity. Even if they have a DoIt account they will still get returned to your website.


Providers can also link their own DoIt account in the same way, and share their opportunities to their own DoIt account. This is preferable if you can encourage your providers to do this as it keeps everything nice and tidy and aligned without the potential for duplicating opportunities between one of your partners and yourself. Providers can enter their API key from the Account > Details & Setup page on the integrations tab.


It doesn’t matter whether the opportunity has been uploaded to your DoIt account, or directly to a provider’s DoIt account, the resulting opportunity on DoIt will be the same and the potential volunteer will end up back at your website.

Once you’ve managed to create your account and paste in your DoIt API key it’s super simple from that point on and you’ll soon be sharing your opps to The Big Help Out 2024!

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk May: Roundup

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On 8th May 2024

In Newsletter Roundup

Hello and welcome to TeamKinetic’s TeamTalk May newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Next Page

Empowering Heritage Preservation through Volunteer Management

By

On 1st May 2024

In Heritage & Culture, News & Views, Volunteer Management

Heritage and culture organisations do vital work, preserving the legacies of our past for future generations. They rely on dedicated individuals and effective organisation. This is where volunteer management can be a great tool!

The Role of Volunteers in Heritage Preservation

Volunteers generously offer their time and expertise to nurture and protect our cultural heritage. Whether they’re cataloguing artefacts or leading tours through historic sites, volunteers foster a deeper connection between communities and their heritage.

Challenges in Volunteer Management for Heritage Preservation

While their contributions are incredibly valuable, managing heritage volunteers still comes with its own set of challenges. These include recruitment struggles, providing adequate training, coordinating schedules, and retaining engagement. It’s no doubt that heritage organisations face a fair few hurdles when optimising their volunteer programs.

Volunteer diversity can be a big issue for organisations in the sector. A 2019 report from the Heritage Volunteering Group raised questions about the lack of diversity and the roles volunteers play. Is this still the case in 2024?

Over the years, some great resources have been developed to address this issue. For example, take a look at this Make Your Mark webinar on how you can remove class barriers to heritage volunteering. This is just one of the factors which might be limiting your volunteer diversity.

Make Your Mark have also developed an Inclusive Volunteering Toolkit which is well worth a look at.

Digital resources and tools can help you mobilise a wider range of volunteers as you can recruit outside of your usual ‘bubble’ in a quick and easy way.

The Importance of Effective Volunteer Management

Effective volunteer management is the cornerstone in overcoming these obstacles and maximising impact. By implementing streamlined recruitment processes, offering comprehensive training modules, and fostering open communication channels, heritage organisations can fulfil the true potential of their volunteer base.

Best Practice Volunteer Management for Heritage

To ensure the success of a volunteer programme, organisations must prioritise best practices. This may include establishing clear roles and expectations, providing ongoing support and recognition, and embracing technology to streamline administrative tasks. For example, a volunteer management system. A VMS can save you countless admin hours and help you cultivate a great community of volunteers.

Within TeamKinetic, volunteers are allowed to self-serve – meaning they have an active role in filling out their profile, choosing which opportunities to join, and following opportunity types that interest them.

Overall, volunteer management stands as a powerful tool in heritage preservation. By recognising the invaluable contributions of volunteers and implementing effective management strategies, we can safeguard our cultural legacy for generations to come.

How are we involved with the heritage & culture sector?

We recently announced our partnership with the Heritage Volunteering Group. This collaboration marks a commitment to the preservation of heritage sites and their volunteers.

Our shared aim is to foster community engagement and amplify the impact of volunteer efforts within heritage and culture organisations. In line with this, we are supporting all HVG events as well as their 2024 conference.

HVG’s annual conference is taking place on the 26th and 27th of November. Make sure you get the date in the diary by clicking on this link.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic 2.5 – Search is now turbo charged

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On 25th April 2024

In News & Views, TeamKinetic Features, Technical Updates

The latest major release is now complete! Say hello to TeamKinetic 2.5.

Here are the great new features you can look forward to.

Watch our masterclass on all the key new features now:

Save your favourite searches and set a default


Create your personalised smart search and save to your profile to retrieve anytime. You can set any search as your default for the volunteer, opportunity and provider search pages. So as soon as you open one of those pages you’ll get the results you need immediately.

You can set your defaults across all the search pages in one go from your profile area. (The person icon at the right of the top menu.)

New Search Filters

We’ve added some new filters to the volunteer and opportunity search pages;

  • Date volunteer last logged hours
  • Volunteers waiting for parental consent (in the type sub-filter)
  • Opportunity ID check required
  • Is opportunity accessible
  • Opportunity applicant statuses
  • Providers with open applications

It’s always worth checking the search filters as they get added and improved constantly.

Watch it in action:

Full WYSIWYG rich text editing everywhere

Anywhere you can email a volunteer or a group of volunteers, you’ll now have access to the full rich text editing features and can include images, links and files.


This includes the volunteer search page, opportunity pages, volunteer profile pages. Basically anywhere you can email, expect to see the rich text editor.

Watch it in action:

Volunteer self-reported extra volunteering

We are very excited to reveal that volunteers will now be able to create their own complete record of volunteering and capture all their opportunities and hours.

Volunteers can add a description, the organisation and any hours donated. These will be included in their own record of achievements and hour totals.


Admins are notified when a volunteer adds their own extracurricular volunteering. If they wish, they can certify it and include it as approved hours. Those certified extra volunteering activities will be converted into the regular owed hours (now all termed ‘Extra Volunteering’) type opportunities. These will be included in reports and act as regular logged hours throughout the application.

Watch it in action:

Email send reports

We all know how frustrating it is to send emails to lots of volunteers. Some of them just don’t make it for various reasons.

Now, when you view the email log for any volunteer you will notice a little link next to the subject ‘check delivery’. This small little link will reveal what happened to the email, if it was sent, if it was received, and if opened.


Perfect if you need to know if a volunteer is receiving the emails you are sending.

Watch it in action:

Mark a volunteer as finished on any opportunity type

For long-running opportunities, you can end up with lots of inactive volunteers (those with no future sessions left) clogging up the volunteer list and email lists. Previously you have only been able to remove the volunteers completely from the opportunity which has the undesired side effect of also removing their contribution to the opportunity… not ideal.

We have re-engineered the ‘finished on this opp’ feature. It was previously available on flexible opportunities only, but it has been expanded to all opportunity types.


When selecting volunteers on an opportunity you’ll have an extra function ‘Mark as Finished’ which gives you a few extra options as well as just marking as finished. You can hide the volunteer from the provider completely on the opportunity page and you can also prevent the volunteer from joining any new sessions if you wish.

Watch it in action:

Merging volunteer accounts

It doesn’t happen often, but occasionally a volunteer has unexpectedly registered twice with different email addresses.


This works similarly to the merge provider feature and will copy all the sessions and hours from the volunteer you are viewing to the selected volunteer.

Watch it in action:

Sharing private notes


The private note area has been super useful for lots of our users, and the provider equivalent lets the provider also store private notes for their use against a volunteer.

Admins can now choose to share their private note(s) with providers if they feel it would be useful. And vice-versa: providers can share their private notes with system admins.


Additionally when a provider shares a private note to the admins a notification is sent, in case its important.

Watch it in action:

There are of course many other fixes and improvements;

  • Impersonate a volunteer directly from the opportunity management page,
  • Update expense claims status in bulk,
  • New customisable emails,
  • Tooltips won’t get lost over the edge of small screens.

TeamKinetic 2.5 is scheduled to go live on May 6th. But before we go live we need your feedback! Test all this out right now on https://beta.teamkinetic.co.uk/vk/admin using your regular admin login.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Terms and Conditions: TeamKinetic Offer to HVG Members

By

On 19th April 2024

In Heritage & Culture, News & Views

25% off your next Volunteer Management Solution. Get in touch now, via our website at teamkinetic.co.uk or by email at info@teamkinetic.co.uk.

These terms and conditions govern the use of the promotional offer provided by TeamKinetic to members of The Heritage Volunteering Group. By taking advantage of this offer, you agree to comply with these terms and conditions.

1. Offer Details:
1.1. TeamKinetic offers members of the Heritage Volunteering Group (HVG) a discount of 25% off the standard rate for the TeamKinetic volunteer management system. This offer is valid from 23/04/2024 – 30/09/2024.

1.2. The discount applies only to the first year of subscription for any version of the TeamKinetic volunteer management system.

1.3. Organisations can take advantage of this offer by reaching out directly to TeamKinetic, either by starting a free trial, or emailing info@teamkinetic.co.uk with notice of their intent to redeem this offer.

2. Eligibility:
2.1. To be eligible for this offer, users must be members of The Heritage Volunteering Group at the time of purchase.

3. Discount Application:
3.1. The 25% discount will be applied automatically during the checkout process for the TeamKinetic volunteer management system.

3.2. The discount applies to the first year of subscription only. Subsequent renewals will be charged at the standard rate.

3.3. The discount will only be given to organisations that can prove their membership to the HVG. TeamKinetic reserves the right to refuse the discount to any organisation that cannot prove their membership.

4. Payment:
4.1. Users agree to pay the discounted subscription fee for the first year of their TeamKinetic subscription upon purchase.

4.2. Subsequent renewals will be charged at the standard rate unless otherwise stated by TeamKinetic.

5. Modification and Termination:
5.1. TeamKinetic reserves the right to modify, suspend, or terminate this offer at any time without prior notice.

5.2. In the event of termination, users who have already availed of the offer will continue to receive the discount for the duration of their current subscription term.

6. Limitation of Liability:
6.1. TeamKinetic shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of this offer.

7. Acceptance:
7.1. By taking advantage of this offer, users acknowledge that they have read, understood, and agree to these terms and conditions.

8. Contact Information:
8.1. For any inquiries or assistance regarding this offer, users may contact TeamKinetic by email at info@teamkinetic.co.uk or by telephone at 0161 914 5757.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic and the Heritage Volunteering Group Join Forces

By

On 11th April 2024

In Heritage & Culture, News & Views

We are thrilled to announce a new partnership between TeamKinetic and the Heritage Volunteering Group (HVG). This collaboration marks a great step forward in our mission to make volunteering easier for everyone.

Who are the Heritage Volunteering Group?

The Heritage Volunteering Group is dedicated to helping volunteer managers unlock the power of volunteering through collaboration and sharing best practice. They have a fantastic community of passionate individuals committed to driving positive change in the sector.

HVG is open to any organisation that works within the Heritage and Culture sector. This includes volunteer-led organisations, national museums, trusts and groups. They hold an annual conference as well as two networking forums a year. Find out more about HVG here.

Their mission aligns perfectly with ours, making this partnership a natural fit for both organisations.

We are thrilled to be partnering with an organistion who shares our vision for volunteering in the heritage sector. TeamKinetic’s sponsorship of our events programme and our flagship conference, Heritage Volunteering ’24, provides an incredible opportunity for us to enhance our support to heritage volunteer managers across the UK, enabling them to create volunteer programmes that transform organisations, lives, and communities.

Matthew Hick
Chair of the Heritage Volunteering Group

How do they fit with TeamKinetic?

At TeamKinetic, our passion is developing volunteer management software that simplifies volunteer management. We want to empower organisations with the tools they need to mobilise, manage, and motivate their volunteers, all while measuring the amazing impact they’re making.

Overall, we just want to help organisations mobilise volunteers and maximise the potential of those volunteers – aligning perfectly with HVG’s mission.

Together, TeamKinetic and the Heritage Volunteering Group will work to produce resources and events for all volunteer managers. Including an upcoming event on April 23rd (read on for more info)…

The Heritage Volunteer Group is one of the most established specialist volunteer manager groups, and we have admired their work for some time. We attended a meeting of the North West HVG group just before Christmas, and it was a pleasure to see the professionalism and support that HVG provided to its members.

When we were offered the opportunity, we were only too happy to support this wonderful network of volunteer management professionals. TeamKinetic is well-established across the heritage sector, so we hope this partnership will provide new and exciting opportunities for collaboration, support and innovation.

Chris martin
Co-founder of TeamKinetic

To kick off the partnership, we hosted an event with HVG where we discussed what TeamKinetic can do for heritage organisations everywhere of any size. We’ll also be sponsoring their upcoming future events, including their 2024 conference in November.

TeamKinetic is also excited to offer all members of the Heritage Volunteering Group 25% off any TeamKinetic subscription! Not only this, but we’ll also offer free data migration for anyone switching from another volunteer management platform. 

How do you take advantage of this offer? Start a free trial today over on teamkinetic.co.uk or contact info@teamkinetic.co.uk to get started.

See T&Cs here.

If you’re thinking of refreshing your approach to volunteer management, please do get in touch.

Stay tuned for more updates and announcements in the coming months.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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