Category: Application Features and Tutorials Page 1 of 6

Information regarding the features of VolunteerKinetic and how to get the best from the application.

TeamKinetic 2.6.1 Minor Release

The TeamKinetic 2.6.1 Major Release is coming soon, and we want to tell you all about what to expect when the update drops.

This is the largest update to our user features so far in our release history!

Granular Permissions

Super admins can now select granular permissions for all your administrators. Permissions are split over the four areas of volunteers, opportunities, providers and system. Each administrator can have their own bespoke permissions set. There is also a handy set of presets for low, medium, and high-level permissions.

All your current administrators will have all permissions enabled EXCEPT the system permissions, and should experience very little difference to their current mode of operation.

POD administrators will still behave as before, but their limited access to opportunities and volunteers within their pod can be overwritten by the edit all opportunities and volunteer permissions. Any existing POD admins will have those permissions disabled so that the existing POD rules are still enforced.

Of particular note are the new system permissions that allow selected administrators to edit role and reference definitions as well as process role applications and submitted references. This is the first time that Super Admins can assign some roles that were previously Super Admin-only to general administrators.

The opportunity assignment options, as detailed in the next section, can be used to define which opportunities can be accessed by administrators without the edit all opportunities permission. In these cases, any opportunity that is created by an administrator or has been assigned to an administrator is viewable and editable by the administrator.

You can refine and update all your administrators from the Super Admin Menu > Admin Accounts.

You can watch an introductory video here that explains a little more about the permission.

Account assignments for opportunities

Super administrators can now assign individual administrators to particular opportunities. This has two effects.

Firstly, it enables the administrator edit access to the opportunity when they don’t have the edit all opps permission enabled.

Secondly, all enabled administrator email communications will be directed to both the assigned user and the regular central app email.

Administrators and providers can also assign a provider user to the opportunity, which affords no extra access but direct email notifications to the selected user in addition to the central provider email address.

Finally, you will notice that there is a nominal contact email box available to providers and administrators. Here, you can add any email address which will also be added to the email communications for this opportunity.

This has the advantage of not being connected to an existing user, so you could use mailing lists or group emails. Please take care not to use unauthorised emails that could enable some leaking of details to non-authorised contacts.

This nominal email feature can be optionally disabled to prevent the risk of data leakage.

Take a look at the feature in more detail.

GOVO Integration

This is great news as the GOVO platform is gearing up and people are starting to talk about it.

Available from your super admin menu > setup > integrations page you simply have to add your API key to start sharing your opportunities directly to your account at GOVO.

You can either choose to share when adding an opportunity or when editing an existing opportunity. GOVO supports remote/at home opportunities, flexible and sessional and any interested volunteers that find you on GOVO will be redirected back to apply on your TeamKinetic platform. Exciting times.

We’ve put a little video together for the new GOVO and Tickets for Good integration (see below).

Tickets For Good – Another great way to reward your volunteers

We’ve teamed up with tickets for good to enable your volunteers that have logged hours to get their hands on free or heavily discounted tickets to a huge selection of top events. There is always a small booking/ticketing fee to pay and all tickets are on a first come first served basis.

We have to pre-authorise your organisation to make sure it meets the criteria Tickets for Good set out. If you are interested pop along to the super admin menu > setup > integrations to start the ball rolling.

New status options

As part of the revocation options, you can now elect to remove a volunteer’s future sessions when revoking access. This means that their names will no longer show up on opportunities for future sessions, so they should not be expected or allowed to participate.

New Font – What do you think

We have updated the admin system header and body fonts, we think the titles are more readable now. Hope you like it.

Did you know you can use the CSS editor in your super admin setup area to set your own custom fonts for your volunteer pages..? Open a ticket if you want to know how.

New search filters

It’s always difficult to filter out who is active, inactive, available etc, not least because what those words mean is not standardised and they can mean different things in different contexts.

In terms of reporting and hours the TeamKinetic definition of active is always on a session OR logged hours between the filter dates. However when referring to volunteer auto deletion active also includes a login event; a volunteer that has joined no opportunities but has logged in, will not be auto deleted as they are considered active.

To help, we have added some new filters to handle these different situations.

The filters have some extra text so you know exactly what the filter includes and we’ve added a new filter that will pull up all volunteers that were on any opportunity in the period selected where they were not marked as finished.

Changes to log all hours page

The log all hours page has had some changes after talking with out Wildlife Trust customers who had some good ideas to make it more useful.

We have added a provider filter so you can look for specific provider’s outstanding hours, adding some more details on what the rules are when bulk logging hours.

A little checkbox to filter in/out those sessions where some, but not all, the available hours have been logged by a provider/administrator. Usually if less than the maximum hours have been logged, it’s for a reason and you don’t want that to be overwritten by the maximum.

A total can now be found at the bottom of the results and we have excluded the flexible max hours number as it was confusing and doesn’t add anything as when bulk logging flexible hours it copies the volunteer log history if it has more hours than the provider/administrator log history.

New SMS sending rules

This is actually a sort of backwards development! The rules around unsolicited text messages have been tightened up and they now prevent us from using any sender ID we wish when we send text messages. We now have to provide details on the sender ID, what it will be used for and other details, plus a regular monthly cost.

So for these reasons, we have suspended the sender ID options in the account profile area and all SMS messages are sent with a TeamKinetic sender ID. Apologies for those that have got used to having the old Sender ID flexibility.

Auto-suggest timing for typing to speed up results

You may have noticed when using the universal auto suggest search (still the best place to look for individual volunteers, providers or opportunities!) that it doesn’t attempt to search until you pause your typing. So if you type the characters S I M O N in quick succession without pausing, it will search once for ‘simon’ it wont search for ‘s’ then ‘si’ then ‘sim…..’.

This same technique has now been applied to the volunteer auto suggest searches when adding volunteers to sessions, adding meetings and everywhere else you see that volunteer search dialogue.

It reduces the time it spent searching and helps prevent timing issues with the appearance and fading of the list of auto suggested names.

TeamKinetic Masterclass: Log your volunteer hours like a pro and stay on top of your engagement stats and reporting

In order to get the best out of the reporting and engagement data TeamKinetic can offer its important to stay on top of logging hours.

We know this can be a laborious process, so we’ve got a bunch of ways to log hours, all the way from a single button press to log everything, everywhere, to logging different hours for individual volunteers and sessions.

This masterclass will explain the difference between a volunteer and a provider/administrator logged hours, why that is important and every method of logging hours in TeamKinetic.

By the end of this Masterclass you will be confident in bulk logging and individual logging, understand the effect of bulk logging hours and what rules it follows and the importance of trying to accurately log flexible hours.

You can download the full course materials and watch the video from your HELP & SUPPORT > TUTORIAL VIDEOS area.

Next-Level Admin Permissions are Coming

We know we have been talking about this new feature for many months but now we are thrilled to share a sneak peek at one of the most requested updates we’ve built: Granular Admin Permissions.

Managing your volunteers, opportunities, and providers is about to become more powerful and flexible than ever. Our new permissions system gives you total control over who can do what within your TeamKinetic platform – from creating opportunities and editing volunteers, to managing providers, background checks, and system settings.

You’ll be able to:
✅ Assign tailored access levels to match every role in your organisation
✅ Mix and match permissions to suit your workflows for every user
✅ Confidently delegate tasks without compromising data security
✅ Scale your admin team with precision and peace of mind

This update marks a huge step forward in making TeamKinetic even more adaptable for organisations of all shapes and sizes. Whether you’re a national network or a local volunteer hub, you’ll soon have the tools to customise admin access with unprecedented detail.

Take a look at this clip from our conference where we introduce this feature, along with Flows:

We’re putting the finishing touches on this release and we can’t wait for you to try it out.

Stay tuned for the full rollout announcement, feature deep dive, and training resources soon.

Native TeamKinetic Mobile App Update – 1.58

We’ve been working hard to get some of the new developments and features of TeamKinetic 2.6 released in June 2025 up and running on the native mobile apps, along with all the normal small fixes and improvements.

HTML Opportunity Descriptions

All your carefully crafted and fancy HTML powered opportunity descriptions will now be displayed on the mobile apps, both when viewed on the search view and the opportunity details view.

The same is true for the Events view now which will render the event descriptions as HTML as intended.

Resource Area and Folders

We were not able to get the resource folders into this release but we have started ordering the resources by their folder so they will be grouped by their folder.

Correct Date Format

The dates for birthdays etc are now in the correct format for the locale specified by the users device, which for most of our users will be dd/mm/yyyy.

Inbox Area

The inbox area has a number of improvements;

  • When replying to messages the form will reset between messages so you won’t get the old reply on the new form
  • The font and sizing when viewing long messages has been improved
  • The reply form section is now correctly shown as a multi line text area and not a single line.
  • The labels for the reply fields have been corrected and improved
  • The inbox would previously freeze and not allow you to move to a different section in the dashboard

Search Page

The strange focus effects where the cursor would jump from the location to the search text box before you could finish has been fixed.

The search results are now properly paged and you when you scroll to the bottom of the current page more results will automatically be fetched.

Finally the regional restrictions for the location search when entering a location have been fixed so it will now default to the home region of the organisation, usually the UK.

Dashboard View

As mentioned we now have HTML formatted descriptions on this view and all sections will refresh when pulling down, including the latest/new opportunities section

Opportunity View

Sessions now always use the correct start time for the session and not the start time of the opportunity wherever you view sessions.

The location details of an opportunity have been moved so they are visually associated with the map view. Additionally the location notes for area opportunities are shown.

The map and location details are also now always visible when viewing an opportunity you have already joined.

Visible Menu Entries

The menu entries for disabled features like the chat rooms, HourTrades etc are now correctly toggled off and on to match your super admin options.

Custom Fields

All custom field types will now render correctly; this includes

  • Yes, No fields now show Yes and No and not 1 and 0
  • Multi select fields are now fully supported

We are still working on the file upload and text only custom fields ready for the next release.

There are also 35 small individual fixes and enhancements throughout the app. Your volunteers will see a notification when opening the last app that there is an update and they can install right from the notification.

Thanks, enjoy the new release

Native TeamKinetic Mobile App Update – 1.0.5

We are pleased to announce that the next major update of our native TeamKinetic mobile apps is ready for launch. We’ve brought the parity between the desktop and mobile versions closer and fixed bugs and made usability improvements.

HourTrades

You can now view and process HourTrades on the mobile app, all the same functionality that is available on the desktop app is now here as well.

Resource Area

Volunteers can now access the same resources as when using the desktop app right from their dashboard in the mobile app.

Supports all the various types of resource options; links, text, downloads etc.

Opportunity Badges

We now display the opportunity badges as tags in the search results page. When viewing the opportunity, you can see the icons and names of the badges associated with the opportunity.

HTML Opportunity Descriptions and Event Description

The mobile app will now correctly display the new HTML content that we have added to your opportunity description text. You can now add links and styling to your descriptions and see them all on the mobile app.

Additionally, we have added support for HTML in the event page, which has been available in the desktop version for a while now.

Session Descriptions

The new session info descriptions that you can add to individual sessions are also supported in this new mobile release. You can add unique text and links to each individual session.

Paged Search Results

When you perform an opportunity search, you’ll get the first 25 results immediately, and then as you scroll down, we’ll present the next set to you.

This greatly improves the speed at which we can return the first set of results and provides a super easy way to get to the next set; just pull down on the screen to reveal the next 25 results.

Opportunity Chat Room Visibility

When the opportunity chat room functionality was switched off, the icon for the chat room was still shown, although the chat room was not functional. This obviously caused confusion and has now been fixed.

There are over 35 smaller updates and changes, from fixing typos to making the ordering of sessions make more sense. Update and give it a whirl.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review, we’d really appreciate it!

Digital ID and Background Checks in App!

We have now completed our integration of the First Advantage suite of digital ID and background checks. You can now initiate an entirely digital ID and subsequent background check with a single button press! The results and updates are fed directly back into your TeamKinetic dashboard.

How does it work?

There is some necessary paperwork to set up your First Advantage account and create the required roles you will be using. This is where you decide if you need to check the adult or child lists and what level of checks you’ll be using. We will guide you through this process and get your account set up quickly and easily.

After that it is just a case of pre-paying for bundles of checks, switching on the option and selecting the volunteers you want to check.

Once initiated the volunteer will receive an email and a text message with the instructions and help they need.

You will be alerted as the checks progress and once complete, the background check details, dates and numbers will be recorded in the volunteer profile.

What does it cost

We sell pre-paid bundles of credits for digital ID and enhanced-level background checks. The digital ID check costs one credit and the background check a further credit. If the digital ID check fails you will only be charged a single credit, you are only charged the further credit if the check progresses to the background check stage.

Credits are available in bundles of 10 for £80.00 or 50 for £230.00 (plus VAT) and you can purchase credits directly from the app via card or bank transfer.

Where can I find out more?

We have a few videos and documents where you can discover the process and how it works.

You can also find this information in the Super Admin > Setup menu under the API and Integrations section.

Interested in taking the next steps towards fully digital and integrated ID and background checks? Open a support ticket or hit the button in the Super Admin > Setup menu under the API and Integrations section.

It’s a great way to streamline and speed up your onboarding process.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it!

Data Galore: Linking TeamKinetic to Google Analytics

Google Analytics is a service that allows you to track and report on your website traffic. By linking your TeamKinetic system to Google Analytics, you can gain a deeper understanding of your audience and how they interact with your content.

So how do you link TeamKinetic to Google Analytics?

We’ve created this handy guide on how to link your TK site to Google Analytics. The key steps: 

  1. Create a Google Analytics account (if you don’t have one already)
  2. Set up a new property
  3. Add your website (data stream)
  4. Grab the tracking code
  5. Open a support ticket with the code and we’ll do the rest!
  6. Give it time to collect the data

Download the guide below:


The Key Metrics you should be tracking

Once you’re all set up, there are a load of things you may want to start tracking. We’ve outlined some key metrics to track.

Site Visitors

Site visitors, or users, are the individuals who visit your website. Monitoring the number of visitors helps you understand the reach of your site and track growth over time.

Where to Find It

In your GA4 dashboard, go to the ReportsLife cycle → Acquisition → Overview. Here, you can view metrics such as the total number of users, new users, and active number of users in the past 30 minutes.

Why It’s Important

Knowing how many people visit your site can help you gauge the effectiveness of your outreach efforts and identify trends in your traffic.


Traffic Sources

Traffic sources tell you where your visitors are coming from. This could be through search engines, direct visits, social media, or referral links from other websites.

Where to Find It

Navigate to the Reports → Life cycle → Acquisition → Traffic Acquisition. Here, you’ll see a breakdown of traffic sources, including organic search, direct, social, and referral.

Why It’s Important

Understanding where your traffic comes from helps you identify which channels are most effective in driving visitors to your site. This can inform your marketing strategies and help you allocate resources more effectively.


Engagement Rates

Engagement rates provide insights into how users interact with your site. Key engagement metrics include bounce rate, average session duration, and pages per session.

Where to Find It

In the Reports → Life cycle → Engagement → Overview. Look at metrics like the engagement rate, average engagement time per session, and the number of engaged sessions per user.

Why It’s Important

High engagement rates indicate that visitors find your content valuable and are spending more time on your site. This can lead to increased volunteer sign-ups and better retention.

You can even see which pages are most popular on your site by going to Reports → Life cycle → Engagement → Pages and screens


Go forth and track!

By tracking these key metrics in Google Analytics, you can gain valuable insights into your website’s performance and make data-driven decisions to enhance your volunteer management efforts.

We hope this guide helps you get started with Google Analytics and empowers you to take your volunteer management programme to the next level.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

New TeamKinetic Integration for the Big Help Out 2024

We are very excited (and exhausted) to bring you the new TeamKinetic integration for The Big Help Out with DoIt, the platform supporting the 2024 campaign.

We have a video which will take you through the steps and explain the process and you can read a little more about how to register with DoIt and finding your API key with this little piece from DoIt.

The Process

It starts from your super admin menu; find the SETUP page and then the API & Integrations section. You’ll find a section titled DoIt (The Big Help Out).


Here you will find the registration link. This link will allow you to register with DoIt and also join the Big Help Out application. If you already have a DoIt account you should still follow this link as it will check to make sure you already have the Big Help Out app and if not ask you for permission to add it.


Once you have completed the registration process you’ll end up at your DoIt dashboard. On the left hand side hit the Org Settings menu and then look for the Integrations section. In that section you’ll find the API key bit you need.


Hit the generate new key and a new key will be created and displayed on the screen. There is a COPY KEY button you can use to copy the key to your clipboard. Once you have it copied return to your TeamKinetic app and paste the API key into the box ‘Your API Key’ and hit SAVE.


TeamKinetic will scurry off and check that we can connect to your DoIt account and confirm this by displaying your current list of DoIt apps as above. If you see an error message check your key and try again.

That’s it for the setup, from now on when you create an opportunity, on the Promoting and Sharing tab, you ‘ll be asked if you want to share to DoIt and to select the app you want to share to (The Big Help Out in this case).


When managing the opportunity you’ll see in the sharing tab that the oop is shared along with a link to view the opportunity on DoIt and also a button to remove the opportunity from DoIt.


When potential volunteers find your opportunities on The Big Help Out, there is an external apply link that they follow which leads them back to your TeamKinetic website where they can register and join your opportunity. Even if they have a DoIt account they will still get returned to your website.


Providers can also link their own DoIt account in the same way, and share their opportunities to their own DoIt account. This is preferable if you can encourage your providers to do this as it keeps everything nice and tidy and aligned without the potential for duplicating opportunities between one of your partners and yourself. Providers can enter their API key from the Account > Details & Setup page on the integrations tab.


It doesn’t matter whether the opportunity has been uploaded to your DoIt account, or directly to a provider’s DoIt account, the resulting opportunity on DoIt will be the same and the potential volunteer will end up back at your website.

Once you’ve managed to create your account and paste in your DoIt API key it’s super simple from that point on and you’ll soon be sharing your opps to The Big Help Out 2024!


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic – SSO support for enterprise customers

For those customers that required higher security for their administrators, providers or volunteers, or that required the control of their user generation to be maintained centrally, TeamKinetic supports login and account generation via SSO (single sign on).

We support any SSO provider that is compatible with OpenAuth 2; this includes Azure, Okta, AWS and many others.

You must be an enterprise customer to enable SSO and there is a one-off fee for setup and implementation. To enable SSO we will require a few pieces of information;

  • The client id
  • The client secret id
  • The tenant id

With these we can create the necessary links for the login pages that look a little like this for Azure;

https://login.microsoftonline.com/tenantID/oauth2/v2.0/authorize?scope=openid%20email&response_type=code%20&response_mode=query&client_id=xxxx-xxxxx-xxxx-clientid

The user (admin in this case) will be presented with an SSO only button to login, like this;

They will get redirected to the SSO provider to login using their existing username and password and then if successful will be redirected back to your application. If the email matches an email in your administrator list they will be logged in, or if it does not exist a new minimum administrator account will be created and then they will be logged. Alternatively, if you wish, any emails for successful logins must match pre-existing accounts or the login will fail.

If you are interested in enabling SSO please get in touch or open a support ticket.

Volunteer Reward and Recognition just got easier with TeamKinetic and Tempo Time Credits

Looking to supercharge your volunteer reward and recognition? Well, within the TeamKinetic volunteer management system, you can now give your volunteers Tempo Time Credits for all their hard work.

Who are Tempo? What are Tempo Time Credits?

Tempo is a registered charity that builds local and national organisation networks by bringing people together in their local communities to carry out valued voluntary work. 

The Time Credit model recognises and rewards volunteers for the hours they give. Volunteers can exchange Time Credits for experiences, products or services – like cinema tickets, entry to visitor attractions or even a coffee and a slice of cake! These experiences, products, and services are provided by their ‘Recognition Partners’.

How does Tempo work within TeamKinetic?

Volunteer reward and recognition has never been easier. Within TeamKinetic, Admin users will control the whole process. They can decide which opportunities merit Tempo Time Credits and determine how many credits are available. 

Meanwhile, your volunteers can seamlessly join Tempo. They’ll gain instant access to their credit balance and local offers directly from their TeamKinetic dashboard. Once volunteer hours are confirmed, the conversion process is a breeze. They can effortlessly exchange their hours for Tempo Time Credits, giving them the freedom to spend or gift them as they choose.

Getting started with this integration depends on a few factors. Are you a TeamKinetic Enterprise user? And do Tempo have a recognition network set up in your area?

See below for a map of where Tempo presently operates:

If Tempo aren’t in your area, fear not! You can discuss your options with Tempo’s CEO Rachel. Also, if you’d like to become a recognition partner yourself, there is opportunity to do that. This would involve offering experiences for volunteers to redeem with their Tempo Time Credits.

The Impact of Tempo Time Credits

Not convinced yet? Read all about the impact Tempo can make for volunteers and communities below:


And see this great video for a visual look at Tempo’s impact:


Frequently Asked Questions

How can I get started?

Please see the graphic below for more instructions.

Book a chat with Chris: https://savvycal.com/Chris-Martin-fd7fab21/Tempo 

Book a chat with Rachel: https://savvycal.com/rachelgegeshidze/9d48a957

Can you provide more details on the specific benefits or incentives offered through Tempo Time Credits, such as examples of experiences, products, or services that volunteers can redeem?

Redeemable services include: classes at the local leisure centre, shows at the local theatre, and a day out at the zoo. You can read case studies from volunteers using Time Credits in this report.

How does TeamKinetic ensure the security and accuracy of volunteer hour tracking within the system to facilitate the seamless exchange of hours for Tempo Time Credits?

Only provider-confirmed hours will contribute towards the amount of Time Credits available for redemption. Furthermore, limits can be set on how many credits can be redeemed per opportunity/in a certain amount of time. Rolf will work with you to set these guidelines.

Are there any potential costs or fees associated with integrating Tempo Time Credits into the TeamKinetic volunteer management system, either for organizations or volunteers, and how are these managed or mitigated?

Yes, you will have to set up a contract with Tempo. However, on the TeamKinetic side, there is no extra charge to get this activated within your system.


In the meantime, you can read more from Tempo themselves. Their CEO Rachel was kind enough to write us a lovely guest blog all about Tempo and the great work they do.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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