Recently TeamKinetic spoke with one of our current University clients, The University of Manchester. We had the chance to speak with Ellen Stephenson who works in sports development. The university has been using TeamKinetic to manage their student volunteers for a number of years now, having developed a good relationship with the university we thought it was only right to get some honest feedback about our system.
Ellen over to you…
What is your role at The University of Manchester?
Sport Development Coordinator – Employability and Workforce.
Why did you start looking for volunteer management software?
We were using an old system called Coachweb and as part of a Manchester volunteering group recommendation, we were all advised to move to TeamKinetic.
How did you come across TeamKinetic?
My colleague knew Chris Martin and was introduced to the Manchester volunteering group.
How was the implementation process of TeamKinetic?
It was not too painful. Moving to a system which would make life easier in the long run always gives you hope. We had a lot of support from the development team and the support of a TeamKinetic FaceBook users group which had regular meetups to share ideas, see new features and ask questions.
Does TeamKinetic meet the needs of the universities sports department?
Yes! For volunteering at our sports department it really works.
How do students find using the software?
When I have explained how to use the software generally most students are happy and confident enough to use the system.
Are the staff at TeamKinetic helpful and happy to help, can you recall any experiences?
The team are very happy, friendly and helpful and we have a good rapport because we have known some of the team members for such a long time. If I need a quick answer I would not hesitate to pick up the phone, but I do try to use the online help for technical issues.
Would you recommend other universities to get in touch with the TeamKinetic and why?
I would recommend that universities do make contact with TeamKinetic and enquire how the software can be used to fit them, it’s been very beneficial over the years. Maybe it can be beneficial to others.
We’d like to thank Ellen for her answer and her time. It’s greatly appreciated.
For any University or any organisation for that matter interested in learning more about volunteer management software, visit our website or call us on 0161 914 5757. We are always happy for any inquiries and any information we can possibly give.
Take care out there.
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