Tag: Volunteer management system Page 33 of 34

Is your non-profit website open for business?

At TeamKinetic we like good, clear advice. Caryn Stein, director of content strategy at Network for Good – a non-profit marketing blog – gives us just that. Her article is a great health check for your non-profit website.

Our work here at TeamKinetic has taught us a few lessons about effective web design for Voluntary organisations. We have learnt that good quality content, that is relevant to your audience, is totally essential. That content must be easy to find on your site and available on the type of devices your clients, service users or customers use. That means mobile, tablet or even old-fashioned paper if that’s what they use.

In the brave new world of social media, there are so many places you can put your content, it’s important you know your audience. Using many different social media outlets can be time-consuming and result in little return.  Having a simple plan of what to use, how often and who is responsible will ensure your message is consistent.

Is your nonprofit website open for business?

Is your non-profit website sending the right message to potential donors? Year-end fundraising season will be here before you know it. Now is the time to clear away the cobwebs and roll out the welcome mat for prospective donors, volunteers, and those who may benefit from your work. If you haven’t updated your site in a while, you might give donors the impression that your organization is no longer active.

Worried your site may say “move along” instead of “come on in”? Here are the top issues that can scare visitors away from your nonprofit website (and how to fix them).

Broken links

They’re not just aggravating and confusing for your website visitors, broken links can also be a big red flag for search engines like Google. Having internal links that don’t work or that don’t point to real content can affect how your site shows up in search.

How to fix it: Most website platforms and content management systems have reporting that will show you the top pages that are returning an error. Taking a close look at your Google Analytics can help as well. Do some internal testing on your website to make sure all of your links are taking visitors where they should.

Stale content

Do you still have information about your “upcoming event” on your home page even though the “upcoming event” took place several months ago? Is the last post on your nonprofit’s blog from 2012? This is a surefire sign that no one in your organization is actually looking at your website. To your visitors, it says: we gave up.

How to fix it: Make it someone’s responsibility to frequently review your website and do regular housekeeping. If you have a news feed or blog that shows up on your home page, make sure you’re adding new content frequently. If you don’t have a plan to add new items, remove these feeds from your pages.

Dated design

This one is somewhat subjective, but there are certain hallmarks of an outdated web design: crazy animations, hard to read text (usually light text on dark background, or a veritable rainbow of font colors), randomly-placed images, to name a few. Geocities is dead. It’s time for your nonprofit website to move on to better things.

How to fix it:   A complete makeover would be nice, but if that’s not in the cards, focus on fixing the most egregious cosmetic issues within your current design and platform. Start with your key pages and branch out from there. Make it easy to read and remove anything that makes your site look like this.

No contact information

The lights may be on, but without obvious and current contact information, is anyone really home? Your contact details give people an easy way to ask questions and find out more, plus openly listing this information on your website is a sign of trust and transparency.

How to fix it: Add your physical address, phone number, and a way to email you to the footer of your website. Place clear links to your “Contact Us” page within your site’s global navigation.

No clear way to donate

This is the first thing I look for when I am asked to review an organization’s website, and it’s amazing how many nonprofits still don’t have a prominently placed donation button on every page of their website. Without a clear and highly visible way to donate, you’re effectively telling donors: we don’t need your money.

How to fix it: Make your donate button big, bold, and above the fold of your website. Make sure your donate button actually says “Donate Now”, “Donate”, or “Give”. Fuzzy language won’t cut it here.

Slow to load

One Mississippi, two Mississippi … by three Mississippi your website better be finished loading, or most visitors will simply leave. It may not be fair, but people are impatient. They have better things to do than to wait for your carousel of images or Flash presentation to load.

How to fix it: Start by confirming there are no technical problems with your website’s platform or hosting service. Then, take a hard look at your website’s key pages and see how you can streamline them by removing extraneous images, code, or other files that are bogging down your site. A reputable web developer can also provide suggestions for other improvements that can speed up your site. (Bonus: Decluttering your site will have a positive effect on potential donors, making it easy for them to figure out what it is you do and why they should care.)

Not mobile friendly

When your nonprofit website is difficult to load (or completely dead) on a mobile device, you may as well not exist for that smartphone user. 56% of US adults are smartphone users, and they’re becoming more and more likely to read your emails and social media outreach on a mobile device. If your links take them to a site that’s non-functional on their phone, you’ve missed out on another opportunity to connect.

How to fix it: You don’t need a complete overhaul to make your website more mobile friendly. Focus on a handful of key pages (think: home page, donation page, contact page, any other pages you point to regularly from emails or social media) and improve them with these 8 tips for making your nonprofit website mobile friendly. (Bonus: Most mobile-friendly website tweaks will improve usability overall.)

What are your biggest website challenges? Have you made a recent change to your site that’s made a big difference? Chime in with your thoughts in the comments below.


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Utilising the power of the internet to improve accessibility for volunteers

Tom Latchford, Chief executive of Raising IT, discusses how Charity donations should be as easy as ordering from Amazon in this interesting article that looks at Gift Aid in the Guardian. We at TeamKinetic like Tom’s take on Amazon’s business model and what we, in the voluntary sector, should be learning from these internet giants. 

We want to know what your experiences have been using “the web” as a voluntary organisation. Has your experience been positive? How can we make using the internet less challenging?

TeamKinetic have worked tirelessly on our own internet-based Volunteer Management system. Although we are very proud of our effort, we are also keen to know what people are looking for online.

Please read on and feel free to comment below.

Donating to charity should be as painless as ordering from Amazon

The confusing process of claiming Gift Aid hinders the often spontaneous nature of text donations and online giving

Impulse donations have to be quick. A pound in the bucket is easier than a lengthy chat with a clipboard-wielding rep on the street – and the same principle applies to giving via charities’ digital channels.

This is why the cumbersome and confusing process of claiming Gift Aid hinders the often spontaneous nature of text donations and online giving. Any attempts to simplify the path to donation must be welcomed.

So it’s promising that the Treasury’s new consultation, Gift Aid and Digital Giving, recognises that advancements in technology, which are boosting charity fundraising campaigns, are being maimed by antiquated Gift Aid processes.

But the Treasury must go beyond recognising the problems. They must resolve them. The danger is that this promising but piecemeal paper will distract from what should be the highest priority right now: properly implementing the two biggest changes in Gift Aid – online returns and the small donations scheme.

Bringing Gift Aid online has not been without its complications so far, and the Government could be doing more to assist technology companies helping charities transition to the new system by September.

The small donations scheme is a wonderful idea but, in this case, small has not meant simple. The entry-level guidance for this was 20 pages long in explaining the scheme. The key to success of Gift Aid reform is layman simplicity. The proposals to cut the declaration by half is welcomed, although not radical.

For radical we just need to see how defective our tax incentives are in comparison to the US. To seriously boost the giving economy in the UK, we need to seriously shake things up, and this paper is too bland for that, but it could still save millions by streamlining the system.

Simplifying the process for staff, not just supporters, is the crux of this. I have watched conscientious smaller charities, fearfully checking the eligibility of donors for Gift Aid, spending salaried time on administration around it.

Sensible steps to simplify the user experience for Gift Aid declarations are important. We should focus on the donations funnel and making this as short, simple and smooth as possible. It’s amazing how easy it is to put someone off giving by asking people for too much detail.

We need to aspire to making the donation experience as painless as ordering from Amazon. For one-click payments, storing Gift Aid status against a donor is critical, whereas other suggestions like a central declaration database seem too far-fetched.

Gift Aid is seen as a huge incentive to boost giving, but Raising IT carried out a simple online experiment, where we removed Gift Aid declarations from a donation form, hence simplifying it, and saw an increase in donations. Gift Aid simply cannot continue to be a barrier to online giving.

JustGiving took advantage of the public’s ignorance of Gift Aid, and to many it seemed they could magically make more money from your donation. There is still plenty to be done to educate people about Gift Aid.

The government is essentially offering circa £15m in tax relief through these proposals, so it’s vital that the sector as a whole provides full and frank feedback to the consultation. Without a full and forthright response, it may be another two decades before donations reach the top of its agenda again.

Tom Latchford is chief executive of Raising IT.


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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Bridging the gap: the voluntary sector’s solution for the ‘lost generation’

At TeamKinetic we aim to share the latest important stories from across the voluntary sector. We look to start discussions on how the sector is developing. We hope that we can lead to a positive and effective exchange of ideas that will see the sector develop.

TeamKinetic have technical expertise in volunteer management, deployment recruitment and retention, but we want to work with people across the sector to build our real-world experience.

Our opening review of literature is written by Tim Smedley in the Guardian Voluntary sector section.  Tim looks specifically at the work of Voluntary organisations and Young people not in Education, Employment or Training.  It seems that it is a lack of co-ordination between many of the Voluntary organisations, education providers and local authorities, as well as the convoluted process organisations must go through in order to offer opportunities to young people.

As we move into the next phase of technological development, a lack of coordination should not be the limiting factor for the Voluntary sector.  However, it continues to be so.  It is the opinion of us at VolunteerKinetic that as a sector we need to develop standards to share, work together and to move forward maximising the technology available rather than it being fragmented, led by slow incumbents and bogged down in process and red tape.

Please read this excellent article and share your opinions with us here at TeamKinetic, let us know what you think the voluntary sector needs to develop into the 21st century.

Bridging the gap: the voluntary sector’s solution for the ‘lost generation’

The role for the voluntary sector must be to bridge the gap between education and employment, experts say

The ‘lost generation’ seems an apt moniker for today’s young job seekers. Recent ONS figures show 1.09 million young people aged 16 to 24 in the UK are not in education, employment or training (Neets). Just over half (53%) are classified as unemployed.

At a recent event hosted by the Guardian in association with NPC, ‘Can we prevent a “lost generation ?: the role for the charity sector’, Paul Gregg, professor of economic and social policy, University of Bath, explained that from the 1980s and 1990s recessions, “we have learnt that a young person who has accumulatively had a year out of work by the time they are 24 are 70% more likely to have a further spell of unemployment five years later […] roll on a further 10, 15 years, and you get a lost generation […] they never really catch up.”

 The role for the voluntary sector, experts speaking at the event agreed, must be to bridge the gap between education and employment. Currently, said Gregg, “There is no single government department responsible for this transitional period […] between leaving school and entering work, and that gap has widened for a lot of people. Half of Neets have never worked at all […] This is where the charity sector can do a lot of good work, to keep them active, keep them connected and bridge that space.”

However despite the vast array of voluntary organisations and public sector bodies attempting to do just that, it often proves frustrating. Cllr Rachel Heywood, cabinet member for children and families, Lambeth, informed that working in one of the country’s most deprived areas, “the landscape is incredibly complicated. We have hundreds of different providers in Lambeth and something more is needed around co-ordination and making a more coherent offer… I can say to a young person that there are 500 organisations out there, and they reply ‘but I have not been able to get any advice or help whatsoever’. That’s absolutely got to change.”

As part of its co-operative council model Lambeth has set up the Young Lambeth Co-operative (YLC), a youth-led committee to review and design youth initiatives. Abraham Lawal, a young representative of the YLC, said, “the previous way of youth service provision, as I have seen things, has been top-down, council-led, dictated at times, a lack of dialogue, and tokenistic – this has produced services that young people don’t want or, worse, are not aware of […] This is where the YLC comes in. As a membership organisation, young people are represented at all levels […] acting as a nexus through which all parties interested in young people can enter.”

The Princes Trust, working with 58,000 young Neets this year, focuses on bridging the gap through a portfolio of programmes designed to cover all stages from 13 to 30. “This takes young people from our education programmes right up to accessing employment”, informed Richard Chadwick, the Trust’s director of central operations. “A 13-year old might take part in a Prince’s Trust XL club in a school, all the way up to our Enterprise programme for self employment.” Each programme aims to provide quality work experience opportunities, typically in partnership with private sector employers such as RBS, M&S and HSBC.

Rhian Johns, director of policy and campaigns, Impetus – The Private Equity Foundation, provided the funders’ viewpoint, agreeing that, “if a young person can recall four or more employer contacts whilst they are at school, they are five times less likely to be Neets […] however many donors and businesses often comment that they want to work with schools, they want to work with young people and provide mentoring opportunities, but they find it quite difficult – sometimes schools are quite reticent, or they don’t have a dedicated member of staff to do that. So organisations like us play an important bridging role, speaking the language of both business and charity.” Johns also suggested that every school should have a governor dedicated to providing a link to local employers.

However, some delegates argued that current funding mechanisms do not encourage cross-sector partnerships. “It can be difficult to work in partnership with the voluntary sector, we all have different expectations”, said Heywood. “We’ve got to stop trying to carve out a chunk for ourselves, guarding it fiercely, and then saying ‘let’s try and work together’.” Similarly, said Rosie Ferguson, a delegate from London Youth, “funding-specific interventions incentivise us in the voluntary sector to claim that we have magic bullet interventions, whereas actually what’s really going to work is funding cross-sector partnerships to deliver against a set of principles that we know to work.”

Sasha Leacock, a delegate from Forest Hill School, also responded, “I’m from a school, my role is to develop projects and partnerships for exactly this kind of thing. But funding is hard to access and if you want to make partnerships and join networks, because we’re small we’re a nobody […] we’ve got a music project at the moment where we tried to develop some work experience and get young people learning about the music industry, [but] when I approach funders I was told ‘oh, we only work with this set of schools in this area’… we talk about scaling up but its really difficult when the support isn’t there.”

Chadwick conceded that approaching large employers is easier for large charities such as the Princes Trust, but stressed that the biggest drivers of growth for new jobs are small to medium-sized local businesses. Also, he warned against chasing funding. “In the old days I would say we were quite funding-driven, looking for opportunities and adapting our programmes to those; we are more outcomes driven now. We’ve found that if you find those outcomes from the start, then the funding will often follow.”

There was also some frustration in the room over the loss of effective policy measures such as the Future Jobs Fund and the Education Maintenance Allowance. Dan Corry, chief executive, NPC, and former head of Number 10 policy under Gordon Brown, offered an effective summary: “I feel very strongly that the voluntary sector mustn’t lose its advocacy and campaigning role over issues it cares about, whether funders or providers. And the phrase the ‘lost generation’ – although I totally understand why people resist it – at the moment we need a bit of anger about the situation we’re in… frankly there are not enough decent jobs that pay decent wages with decent progression opportunities. It is the voluntary sector’s role to say, ‘we will try and help these young people, but we [also] need the right policies to create more jobs and more hope’.”


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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Manchester Colour Run a success with help from TeamKinetic

Colour Run

Manchester VSB have successfully used TeamKinetic to promote and manage the Colour Run, a huge event in Manchester that requires hundreds of volunteers.

The Colour Run is a popular and fun event in Manchester that takes a lot of planning and as a community run event requires lots of volunteers. By using VolunteerKinetic to set up various volunteer opportunities Manchester Council was able to fill their volunteer requirements easily.

All the volunteers knew exactly what they would be doing and where they need to be on the day.

Find out more about the colour run and maybe join in next year.

 

 

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

NCVO accept TeamKinetic as an Approved Consultant

NCVO

NCVO have chosen to add TeamKinetic as one of their approved consultants.

NCVO champions and strengthens the voluntary sector, with over 10,000 key members, from the largest charities to the smallest community organisations. They make sure the voluntary sector can do what it does best, and we are proud to be accepted by them as an approved consultant.

View TeamKinetic’s NCVO listing here:  http://www.ncvo-vol.org.uk/products-services/consultant-directory/smarter-design


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Manchester VSB cross the 35,000 volunteer hours mark

Manchester VSB crosses 25,000 volunteer hours
Manchester VSB crosses 25,000 volunteer hours

Manchester City Council’s Sports Development team were the first to utilise the power of TeamKinetic with the introduction of Manchester VSB. Since their rollout in 2010, their volunteer numbers have increased dramatically from 30 to over 4600, with volunteers now logging over 35,000 hours.

The VolunteerKinetic system is managed by Craig Abel who spends less than one day per week administering the system, allowing him to spend the majority of his time promoting their volunteer Programme.

Here are some hints on how you can do the same:

  • Let VolunteerKinetic do the work, don’t get bogged down with entering information for volunteers or opportunity providers.
  • Get yourself to where potential volunteers gather, whether that’s University Freshers Fairs, national competitions or any related major event.
  • Always make sure there are more than enough opportunities for volunteers to look at.
  • Make sure the opportunity titles are catchy and interesting.
  • Always include any perks in your description no matter how small you think they are.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Volunteer Search Tools: New Ways To Find Volunteers

Being able to find volunteers within a few clicks streamlines the volunteer management process. TeamKinetic has added a few new volunteer search tools to help make life easier for you.

Across the top of the volunteer search page, you will now find links for each letter of the alphabet that will return all the volunteers whose name starts with that letter. It’s a great way to quickly find a volunteer whose name you know.

You can also search for some quick groups such as the top 25 rated volunteers or those with the most hours logged.

Quick Search for Volunteers
Quick Search for Volunteers

Give our volunteer search tools a try at the demo site for TeamKinetic.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

New Mapping Functions

Seeing all your volunteers and opportunities on a map is a great way to see your geographical reach and impact. Let’s take a look at the new mapping functions available within the TeamKinetic volunteer management system.

Mapping Screenshot

The mapping functions provided with VolunteerKinetic have proved very popular and give a quick visual report on where your opportunities and volunteers are located.

We have been steadily improving this feature and in the latest version 4 release we have included the ability to map volunteers from within groups.

Administrators have been able to create groups to assign volunteers to for a few versions now. This makes it much easier to contact certain groups or restrict opportunities to certain cohorts of volunteers. From version 4 onwards they can now also map these volunteer groups.

You can check out this feature using the demo installation of TeamKinetic.


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Unified Hour Logging Screen and Prompt

The latest version of the TeamKinetic volunteer management system has a number of improvements to help the volunteers log hours easily and improve the circle of volunteer management from finding and joining opportunities to recording hours and rewarding volunteers.

On the volunteer homepage, there is now an animated hint box that alerts a volunteer if they have outstanding hours to log.

Log Your Hours
Log Your Hours

This will slide in from the left highlighting the link the volunteer presses to log these outstanding hours. The log hours page now shows the volunteer every opportunity that has outstanding hours left to log. It gives the volunteer the chance to either log all the hours for each opportunity, or selectively log hours for individual sessions on each opportunity.

A new feature also allows them to log the fact that they could not attend a past session. This is recorded along with zero logged hours and can be reported back to the administrators to build up a reliability profile of each volunteer. The provider can also mark a session as not attended which has the same effect whilst also zeroing any hours the volunteer might have already logged for that session.

You can try out these features at the TeamKinetic demo site.


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

New Gamification Update

Packaged in with the TeamKinetic version 4 release is the start of our new gamification feature set.

In this new release, administrators can set the number of volunteer hours required to reach each achievement badge. Once a volunteer reaches a new level their profile is updated and they are contacted to congratulate them. In addition, administrators are informed and have a new page where they can keep track of all achievements and records and physical prizes and rewards that have been given to their volunteers for gaining each level.

VolunteerKinetic achievement badges and their hourly levels
The VolunteerKinetic achievement badges

We will be expanding the gamification feature set in each new version and slowly phasing out the inter-volunteer ranking system which might actually be detrimental to the motivation of your volunteers.


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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