TeamKinetic

It is a great pleasure to announce that TeamKinetic and the Sport and Recreation Alliance are working together as corporate partners. TeamKinetic are committed to building the world’s finest sports and leisure volunteer platform and see working with the team at the Sport and Rec Alliance as key to achieving that objective.

The Sport and Recreation Alliance is the umbrella organisation for the governing and representative bodies of sport and recreation in the UK and represents 320 members – organisations like The FA, the Rugby Football Union, UK Athletics, the Ramblers, British Rowing and the Exercise, Movement and Dance Partnership.

Their role as a trade association is to speak up on behalf of its members, representing their views and providing them with services which make their lives easier. Volunteers often play such an important role in this process and we hope that TeamKinetic will support this work.

What does the Sport and Recreation Alliance do?

Its members are the governing bodies of sport and recreation. Their job is to run their sport or activity, promote participation and set the rules and conditions under which it takes place.

The SRA’s job is to make that job as easy as possible, representing their views to people who make decisions; promoting the interests of sport and recreation so that as many people as possible know about their work; they campaign on issues affecting our members.

TeamKinetic shares many of the values and beliefs about the importance of Sport within our society and we hope that this partnership will see a lasting legacy for Volunteers and clubs across the UK for years to come.

As part of the partnership between TeamKinetic and the Sport and Recreation Alliance, see also: Blog post – Here’s to the importance of volunteers.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – New Events and Provider Layout

By Rolf Herbert

On 8th March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

We often get asked how providers can tell volunteers a little about themselves and promote their organisation to the volunteers. Previously the provider profile has been limited to a few words and a logo.

In TeamKinetic Version 6 we have improved the look and feel of the provider profile immensely. Providers can now add a large background header image, overlayed with their logo and organisation name. There is also a WYSIWYG* text editor where they can complete their profile text, choosing their own colour scheme and font sizes.

You take a look at First Choice Sports‘ profile on our demo site.

We have also added a similar layout for the events pages which advertise and promote an event and the opportunities and roles available within that event. In addition, the events home page lets you add documents for the volunteers to download.

We think these changes will greatly enhance the visual experience for the volunteer and hopefully lead to more volunteer signups for events.

*What you see is what you get – A text editor that allows you to see exactly how your text will appear to the end user.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Accreditation

By Rolf Herbert

On 7th March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

Some of our larger customers regularly run very large national events that may involve hundreds of volunteers across many roles. We already provide useful downloads listing all the volunteers on events and which sessions they are signed up for. What we didn’t have was any sort of accreditation service.

TeamKinetic Version 6 sees the release of our first stage in our accreditation process, the creation and printing of volunteer identification badges. This allows you to specify the text of the badge title, a general information section and an access area box. The badge comes complete with the volunteer’s profile picture, their unique ID and your organisation logo.

Once you are happy with your text, you simply select the opportunity or event you wish to create badges for and a PDF document will be automatically generated containing a single volunteer on each A6-sized page. This document is ready for printing in-house or sending out to your preferred print shop.

We think this will be a great time saver, and even if you do not need a specific ID card for your event or opportunity it’s a good method of giving your volunteers a sense of belonging and building that team mentality.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Volunteer Quiz: What type of Volunteer are you?

By Chris Martin

On 6th March 2015

In News & Views

Have you ever wanted to volunteer, but weren’t sure how to start? Do you wonder where you would thrive and the kind of work you would enjoy? Finding the volunteer position that fits you, your passions and your personality type can be tricky. That’s where this volunteer quiz comes in!

Discover your inner volunteer with the Volunteer Quiz (VQ), developed by Volunteer Canada and Manulife Financial.

Having volunteered for over 4 years, I came across the VQ – the only test for assessing volunteer types online. Unfamiliar with different VQ personalities, I was curious to learn what kind of volunteer I might be!

The VQ identifies six types of volunteers: Cameo, Groupie, Juggler, Rookie, Roving Consultant and Type A. It also helps you find volunteer opportunities based on your type and location.

There are questions about your dream job, your personal wish list for the world and hypothetical scenarios that require a deeper introspection. The VQ asks you to consider your personal and social qualities, how you deal with others and how you handle conflict, among other questions.

My result: Type A volunteer. I’m “a multi-tasking leader who says yes often and means it.” I’m productive, an influencer and a mentor. Interestingly, it’s a description I have heard from previous colleagues and supervisors.

My favourite part was the advice on things to consider (in light of knowing your type) before volunteering with an organization. As a Type A volunteer, the VQ suggested that I avoid volunteer opportunities that “assist,” and focus on openings with the words “lead” and “develop.” The quiz also identified my passion: International Development. Having volunteered in over five countries, it was spot on!

Finally, it was time to receive my “Volunteer Matches,” customized to my volunteer type and location. I got a list of over 40 different opportunities nearby PLUS 70 other virtual opportunities available from anywhere.

And hey, don’t worry – if you feel that you’ve been incorrectly assessed, you can always hit the Start Over button!

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Fairer Rating System

By Rolf Herbert

On 6th March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

From version 2 we have included a feedback system for both volunteers and providers, where they can leave a star rating out of 5 and some comments of their experiences.

TeamKinetic Version 5 saw the arrival of an admin approval system where, if they choose to, the administrator would approve each feedback before either the provider or volunteer could see it.

Volunteers could see their average feedback rating, how they were doing compared to the rest of the volunteers and the individual comments that providers had left.

We never wanted to demotivate the volunteers but our and other’s research showed us that by ranking the volunteers we risked just that. The star rating also skewed the data as providers when faced with very many volunteers to rate and comment on would often just leave the rating at the default value.

TeamKinetic Version 6 introduces a whole new rating system based on thumbs up or thumbs down. This binary system is much simpler and clearer to both the volunteers and providers. Volunteers will only ever see their thumbs-up comments, the very rare thumbs-down comments will be directed to the administrator so they can try to resolve any issues and action accordingly.

We have also removed the overall ranking from the volunteer’s homepage, just giving them their total thumbs-ups so far. We think this will help to keep the volunteer motivated and their overall feedback will not be susceptible to skewing by a rogue single-star rating that was usually a mistake or by lots of default 3-star ratings.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Volunteering Internships

By Chris Martin

On 6th March 2015

In News & Views, Policy and Operations

As always we look to bring you the best practice from across the Voluntary sector. This article from the NCVO gives some fantastic guidance on Volunteering Internships for Volunteer managers.

As more organisations have realised the value of offering young people the opportunity to gain experience, whilst benefiting from their willingness to work hard and learn, it is becoming even more important that organisations do not take advantage of this willingness. The NCVO offer some common sense advice that ensures the Volunteer is valued and that they gain as much from the experience as the organisation does.

If you have examples of how your organisation has benefited from a Volunteer internship or lessons you may have learnt from using Volunteers as interns please feel free to share at info@smarterindesign.com.

See the full article and many more like it at

http://knowhownonprofit.org/people/volunteers-and-your-organisation/volunteering-internships#guidance

NCVO have worked with a range of organisations to review the current situation and produce guidance on volunteer internships to help charities ensure they fully understand any legal obligations they may have and to ensure expectations about the role between both parties are clear.

Internships have been the focus of much debate recently, with some arguing that they are either a form of job substitution or a way of exploiting cheap labour, and others that they are vital to both charities and those who want to work for them.

Much of the confusion comes from the fact that the term ‘intern’ has no basis in UK law. There is no legal definition of an ‘internship’. So people undertaking a role described as an ‘internship will still in legal terms be defined as either a worker or a volunteer.

Some charities describe some volunteer roles as internships as they have found it valuable to offer volunteering opportunities with a stronger skill-development focus and because describing a position as an ‘internship’ has been found to attract more volunteers.

The guidance also identifies key principles to follow to help ensure volunteer internships are managed in line with good practice, give a good quality experience and ensure volunteer interns are treated fairly and within the law.

Key principles

Be clear what the role is and its purpose before recruiting
Ensure that a volunteer internship is a genuine volunteering opportunity
Make sure volunteering opportunities are genuinely inclusive and accessible
Support volunteer interns in accordance with good practice standards in volunteer management
Ensure that volunteer intern positions do not undermine fair recruitment procedures
Provide opportunities for evaluation and regular feedback
Recognise the contribution of volunteer interns

More information on each principle and how to implement them is discussed in the guidance.

http://knowhownonprofit.org/people/volunteers-and-your-organisation/ncvoguidancevolunteerinternshipsvoluntarysector.pdf

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – More Email Customisation

By Rolf Herbert

On 5th March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes built into version 6 of our volunteer management software TeamKinetic.

It’s always important the Volunteers get the right information at the right time. Whilst version 5 enabled administrators to customise some emails, such as the new registration emails, TeamKinetic Version 6 extends this ability to more email types and improves the structure of the emails allowing key information to always be merged into the emails whilst still allowing the administrators to customise the main portion of the email.

We achieve this by splitting the email into fixed prefix and suffix areas with a customisable content section.

For instance, the session signup email that is sent to a volunteer when they initially join an opportunity will contain helpful information regarding the opportunity they have signed up for in the prefix and the session list they are currently signed up for in the suffix, which obviously changes every time the email is sent.

The main content section is then editable by the admin via a WYSIWYG* text editor and can contain any combination of font sizes and colours they wish.

*what you see is what you get – This means how you lay out the text on the screen is how it will look to the end user.

We believe you will find this is a big improvement over the previous system where if you choose to customise the email you would lose the specific tags that were replaced when the email was actually created.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Age Restricted Registration

By Rolf Herbert

On 4th March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built in to version 6 of our volunteer management software TeamKinetic.

Although we have always provided the ability to block access to opportunities based on age, there was never any restriction on registering; a new volunteer could be any age.

We wanted to maintain easy access to the opportunities for younger volunteers but also give the administrators some control over what happens to younger volunteers and how they are registered.

In TeamKinetic Version 6, administrators can set the age at which registrations must be verified. If a volunteer registers who is equal to or younger than this age then they will be taken to the age verification screen. Here they are asked to provide the email address of their parent or guardian.

The parent or guardian will receive an email asking them to follow a link to confirm that they give permission for the young person to join the site and access all suitable opportunities.

Until the volunteer has been verified they will not be able to join any opportunities, though they will still be able to search and browse the current opportunities and hopefully be enthused enough to ensure their parent or guardian verifies them as soon as possible!

If you have questions or issues around age verification please feel free to get in touch.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Session Calendar and Schedule

By Rolf Herbert

On 3rd March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

In TeamKinetic Version 6 there is a volunteer calendar that is available to both the volunteer and the admin. This shows all the volunteer’s sessions in blue and all available sessions in grey. This is a great way of quickly checking out what sessions you have coming up and also deciding if you can attend sessions on other opportunities.

In addition, there is a printable list of the volunteer’s sessions underneath the calendar which can be ordered by date or opportunity.

We’ve found that the calendar feature is especially helpful for those volunteers who are attending multiple roles at an event. These volunteers can plan their day more effectively with a visual representation of when and where their sessions are.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Applying for Opportunties

By Rolf Herbert

On 2nd March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into TeamKinetic Version 6 – a volunteer management system that will make your life easier.

As the size of the events TeamKinetic is being used for have increased, so have the complexities involved in making sure there are enough volunteers for all roles and that they are suitably qualified.

We have introduced a number of new features to aid administrators and providers in choosing their volunteers, such as:

a new experience field for each opportunity
the recording of a volunteer’s movements in and out of sessions on an opportunity.

we have also introduced an entirely new sort of opportunity.

Previously it was always assumed that when a volunteer joined a session they were accepted on that session unless they were told otherwise. For large events, this led to an over-subscription to certain sessions as volunteers could not indicate which sessions they were able to do but were joining the sessions they wanted to do. Now administrators have the ability to set an opportunity to be an application opportunity.

When a volunteer looks at an opportunity that is set to in “application” mode they are informed that they should indicate all the sessions they are able to do. Once the administrator has organised volunteers into each session they can mark that opportunity as confirmed.

At this point, all the volunteers are informed which sessions they have been allocated to. If a volunteer is unable to attend a session the administrator has the history of that session available and can quickly select a volunteer that indicated they could do that session but was not allocated to that session in the first draft.

This is a major new feature that will aid immensely in improving communication between the administrators and the volunteers and reducing the time it takes to even out the available volunteers across an entire event or opportunity.

You can find TeamKinetic on social media and listen to our podcast:

Twitter Facebook LinkedIn YouTube Instagram Podcast

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.