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Flexible Volunteering – Why Is It More Appealing To Volunteers?

What is flexible volunteering?

Flexible volunteering allows individuals to give their time and skills in a way that fits around their existing commitments and schedules. Unlike traditional volunteering, which may require commitment at a set time or specific days of the week, flexible volunteering offers more freedom and adaptability. It allows individuals to make a difference in their community and support causes they care about, without having to make significant sacrifices or changes to their existing routine.

Offering flexible volunteering roles may be off-putting for some volunteer managers as it is a lot harder to manage because there aren’t set roles and times. However, using TeamKinetic can make managing these roles easier.

Giving both options of flexible and set volunteering opportunities is more attractive to volunteers. People want the option of being able to decide what and how much they want to do, based on their situation in that particular week.

Why is flexible volunteering more attractive to volunteers?

Flexible volunteering is often more attractive as it allows volunteers to fit their volunteer work around their existing commitments and schedules. In a recent blog post by Rob Jackson, he says that people today want more flexible volunteering that fits around their availabilities & interests. It connects them to a larger sense of purpose and makes an impact. Also due to the current cost of living crisis and post-pandemic, these adjustable options are more appealing, organisations are more likely to engage volunteers if the volunteering opportunities are flexible. Below there are six reasons why flexible volunteering can be more attractive at this time. 

  • Current circumstances: Due to the current cost of living crisis, flexible volunteering is more appealing. Volunteers can still complete voluntary work but will still have the spare time they need. This may be useful if volunteers need to do extra paid work in order to help them out during the rising cost of living.
  • Convenience: Many people have busy schedules and cannot commit to regular, fixed volunteering hours. Adaptable volunteering options allow them to contribute to a cause they care about in a way that works with their schedule and lifestyle.
  • Diverse opportunities: Adaptable volunteering often includes a wider range of activities, such as remote volunteering or micro-volunteering opportunities that can be completed in short periods of time.
  • Skill-based opportunities: Flexible volunteering often allows volunteers to use their specific skills and expertise in a way that fits with their interests and strengths.
  • Personal satisfaction: Volunteers who have the freedom to choose when and how they volunteer may feel more in control of their experience, leading to greater personal satisfaction and a sense of fulfilment.
  • Social impact: It allows organizations to tap into a wider pool of volunteers who may not be able to commit to traditional volunteering opportunities, leading to greater social impact and community engagement.

Overall, the flexibility of volunteering can be a win-win for both the volunteer and the organization, as it allows for a greater level of engagement and contribution from volunteers while meeting the needs of busy schedules and lifestyles. So if you are an organisation that is struggling to recruit and retain volunteers, maybe consider offering flexible opportunities to volunteers.

How to create flexible opportunities with TeamKinetic

At the end of adding an opportunity, you are given the choice to list your opportunity as a flexible or individual session. A flexible opportunity is when you need a volunteer for a certain role but it’s not always on the same date when it’s needed. Meaning you have the date you want the volunteering role to be completed but you are flexible about when the volunteer attends.  


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Effective Communication With Your Volunteers

Not only is communication crucial to enable you to build relationships with your volunteers but it also helps with retention. Contact with volunteers is vital for boosting their engagement, satisfaction, and overall effectiveness in supporting the organisation’s mission.

Why is communication important?

  • Maintaining motivation: Keeping in contact regularly helps volunteers feel valued and appreciated, which can increase their motivation and commitment to the organisation.
  • Building trust: Effective communication builds trust between the organisation and its volunteers, creating a positive and supportive environment.
  • Understanding expectations: Regular contact helps ensure that volunteers understand their roles and responsibilities, which can prevent confusion and mistakes.
  • Improving performance: Regular feedback and coaching through communication can help volunteers improve their skills and performance.
  • Resolving conflicts: Keeping in touch with volunteers provides an opportunity to address and resolve any conflicts or misunderstandings that may arise.
  • Promoting collaboration: Communication helps encourage community and collaboration among volunteers, encouraging them to work together towards common goals.
Communication with volunteers

How can we help you to communicate with your volunteers? 

Using technology to communicate with volunteers makes it easier and more convenient for both parties to connect, exchange information, and coordinate activities. This can save time and effort compared to traditional methods of communication, such as phone calls or in-person meetings.

With TeamKinetic you can keep in close contact with your volunteers at all times. There are a range of customisable automatic emails and other ways you can contact them using system notifications, or SMS texts. 

By using SMS texts you can remind your volunteers if they have a session coming up, or other important reminders such as letting them know if their criminal check is due for renewal. There is also a higher chance of your volunteers seeing your text messages over email as not everyone checks their emails regularly. Using TeamKinetic to send SMS texts makes your life and the volunteer’s life a whole lot easier. It is also important that when contacting a volunteer it comes from a person rather than an anonymous call or message. That person could be a volunteer manager, who volunteers can trust and view as an expert.

Check out this video below for more information about using TeamKinetic to communicate with your volunteers.

Key Takeaways…

It is not always manageable to keep in close contact with your volunteers. With TeamKinetic you can automate your emails or texts so that you never forget to keep in close contact, this enables you to build relationships and trust with every one of your volunteers.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Engaging Gen Z Volunteers

This week is National Student Volunteering Week so it only seems fitting to discuss Keeping Gen Z engaged as volunteers. Research by Oxfam reveals that Gen Z is the most generous in donating their time to charity, followed closely by Millennials.

Around 63% of respondents up to the age of 25 said they have volunteered for a charity in some way compared to 55% of Millennial respondents. The British Heart Foundation has also published research that shows that people aged between 16 and 24 are more likely to have volunteered for charities than any other age group.

Gen Z are keener to volunteer than other generations because they are very socially conscious and want to positively impact their communities. Volunteering allows them to contribute to a cause they believe in directly. Due to the decrease in volunteers because of Covid-19, older generations are not returning to volunteering. So how can we continue to recruit Gen Z and keep them engaged in volunteering?

Keeping Gen Z Engaged 

Feedback

Gen Z values feedback. In a blog post by Volunteer Strategies, it was suggested that an effective strategy for keeping Gen Z engaged was providing them with frequent ongoing feedback. This eases the pressure of an end-of-year review for the volunteers and keeps them updated on how their performance is throughout the year. Gen Z wants to hear feedback on their performance and impact on the organisation as they want to make sure they are making a difference, they want their volunteer work to have meaning and to see the results of their efforts.

Technology 

Utilising technology can keep Gen Z engaged, as Gen Z are tech savvy they prefer using technology for communicating. When informing them about their roles, you can contact them using our system. With TeamKinetic you can use automated emails, SMS texts and system notifications to always keep in close contact with your volunteers.

Social Connections 

Gen Z volunteers may be more engaged knowing that they will be making friends from their volunteering efforts. Volunteering provides opportunities to meet new people and form relationships with those who share similar interests and values. It’s less daunting going into doing something you’ve not done before knowing you’ll make friends whilst doing it. Alternatively, you could promote to Gen Z volunteers that they can bring their friends along too, this way they aren’t doing it alone and will feel more comfortable.

Making A Difference

Gen Z are very socially conscious and want to make a positive impact in their communities and know that they are directly making a difference. Volunteering allows them to contribute to a cause they believe in directly. Gen Z wants their volunteer work to have meaning and impact so allow your volunteers to see the results of their efforts. Highlight the impact that their volunteer work will have and how it will help others. 

Key Takeaways…

Due to the decrease in volunteers because of Covid-19, older generations are not returning to their volunteer roles. Therefore we need younger generations such as Gen Z to be fully engaged in volunteering to better retain them. By providing feedback, utilising technology and emphasising the impact they are making on the organisation they can become better engaged. 

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk October Roundup

TeamTalk February: Roundup

Hello and welcome to TeamKinetic’s TeamTalk February newsletter in blog form!

This roundup is designed to let you read more about what’s going on within TeamKinetic, the third sector, and the world in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Retail Volunteer Recruitment

New data from Charity Finance Magazine’s ‘Charity shop survey for 2022’ reveals that there has been a decrease in charity shop volunteers since the Covid-19 pandemic. The number of volunteers at charity shops in the UK has fallen by 24% since 2019. People who took part in the survey said that they have struggled to operate as usual due to volunteers not returning to their roles once the restrictions lifted. How can retail volunteers be successfully recruited in 2023?

Successful Retail Volunteer Recruitment

An example of successful and efficient volunteer retail recruitment is an idea which came from Dorothy House. Dorothy House provides compassionate care and support for people in our community with life-limiting illnesses. They have 25 high street shops that sell pre-loved items which provide a large part of their income. Dorothy House have shared its success in recruiting volunteers for retail. 

After the pandemic, Dorothy House found that many of their volunteers decided not to return or felt they were no longer able to continue volunteering. At the end of 2019, they had 674 volunteers however in 2022 this decreased to just 470 volunteers. Dorothy House started by reorganising its volunteer team in 2022 and engaging with its retail team to see what they felt was needed. They ended up recruiting a deputy shop manager from one of their shops to be their Retail Volunteering Support Officer. As the shop manager already worked in a Dorothy House shop they were able to understand the challenges and how crucial retail volunteers are to ensure their shops are running efficiently.

Their approach was to visit all 25 of their shops to access their needs for volunteer recruitment. They supported them with in-store recruitment such as putting up posters in the local community and identifying potential sources of volunteers. The managers for each shop were worked with closely so they could create their own ongoing plan for recruitment. The outcome of this is that Dorothy House has now achieved a net gain of a hundred extra volunteers since March this year.

Other Strategies To Successfully Recruit Retail Volunteers:

  • Attending community events and connecting with potential volunteers in person. This can include fairs, festivals, and other gatherings where you can set up a booth or table and talk to people about your volunteer opportunities.
  • Utilising word-of-mouth marketing. Encourage current volunteers to spread the word about opportunities to their friends and family.
  • Developing clear and concise job descriptions for volunteer positions, including responsibilities and expectations.
  • Having a clear and easy application process encourages people that it is a quick and easy process to become retail volunteers.
  • Offering perks for volunteers such as discounts, special offers, or early access to new products.
  • Being open to feedback and adjusting the recruitment strategy accordingly.

 

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Major Service Loss January 30th 2023: Response and Recommendations

What Happened?

Web servers and other public servers are always under attack. Our systems deflect and mitigate thousands of unauthorised attempts to gain access every day, both direct login attempts and denial of service attacks where volumes of junk traffic are thrown at servers.

It is impossible to both have an accessible service and an inaccessible service and we are always trying to tread that line and this time we failed to get it right.

We experienced intermittent connection issues across the weekend but some access was still available.

All connection and service was lost during the early hours of Monday morning when the full attack was started.

An attempted ‘ransomware attack’ on the main server encrypted some files before it was stopped by our anti-malware processes. This was an automated scripted bot attack. There was no unauthorised access to customer data or backup data which is separately encrypted and stored. There was no evidence of any data exfiltration (access to data stores, virtual servers, external storage, no increase in bandwidth consumption, and no FTP/SFTP access).

To be clear, no data was viewed, accessed, or removed during this attack. 

As we had complete backups from shortly before the attack started it was deemed that the most secure response would be to wipe the main server and so negate any potential additional issues with lingering malware or potential trojans/backdoor attacks.

As per our standard operating procedures in such an event, the servers hard drives and RAID arrays were wiped and reinitialised and the process of reinstalling the base operating system started.

Although the initial steps of installation were successful we experienced additional issues when the new operating system would not load. The server was troubleshooted for potential issues/changes that were preventing the new operating system from loading.

Working with our hosting providers, we established that the attack had also led to a hardware fault with the RAID controller. This additional issue meant our existing server hardware was no longer viable and a new server provision was initiated.

The new server was brought online and the server operating system was installed. This initially failed due to the unavailability of Microsoft’s license approval servers.

By Monday evening at 19:30, the new server was responsive and the restoration process could begin.

Our established processes did kick in but we lost approximately 12 hours of user data when rolling back.  However, this episode has provided a valuable learning experience and we have started a more in depth review of our response, looking at our successes and failures and how this might any future response.   

We have been proud of our performance to date when it comes to cyber security, with this being our first ever full day outage in our twelve year history, but, as always, there are lessons we can learn and things we can do better.

Below is the details timeline of events, actions taken, and lessons learned.

Timeline

07:00 Initial investigations of the affected server begin

08:00 Attack was identified and its severity assessed

08:30 Total loss of our main server was suspected

09:00 Decision was made to wipe main server and restore to earlier backups.

10:30 The affected server was wiped and the new raid array of hard drives initialised

10:50 Raid completed and new OS installation was started

11:50 New OS installation fails to start correctly

12:00 Second attempt to install new OS

12:40 Second attempt also fails

13:00 Troubleshooting starts on the hardware to try to get Windows to boot

14:30 New server is provisioned

15:40 New server built and brought online

15:40 New OS installation started on new hardware

16:15 New OS installation unsuccessful due to licesne server unavailability from Microsoft

18:00 New OS configuration complete

18:30 Required software and utility installation

19:30 Begin to restore backups

20:20 Backups restored

20:45 Applications start to be restored and access gained

22:30 All services responding normally

 

Review of the Disaster Recovery Procedure

Our full recovery plans can be viewed on our website;

https://teamkinetic.co.uk/policies/Contingency%20and%20Continuity%20Planning%20Policy

https://teamkinetic.co.uk/policies/Data%20Asset%20Protection%20and%20Resilience

In summary, we failed to meet our recovery time objective (RTO) of 2 hours because of the continued knock-on effects of hardware issues. The actual recovery process from downloading, extracting and installing the most recent backups was close to 2 hours once the hardware and operating system platform was stable.

Incidence Reporting, Communication, and Support

Once the outage was affecting our customers we started to send out regular updates to keep customers informed. 

These were sent via email as all internal messaging systems were affected. We also posted on our Facebook page and volunteer manager groups with the current status.

We had multiple members of staff available all day on the phone to take calls and requests for support and believe we did a satisfactory job of keeping people up to date.

This was a major and long-lasting outage and all our affected customers are entitled to a month’s service credit that is redeemable at the next invoicing period. We know this doesn’t make up for lost time and the frustration of not having access to your applications.

What Did We Learn?

Our notification system for monitoring server health failed and was not able to cope with the specific complexity of this attack. We had a situation where our network accessible servers and systems were alive but not working correctly.

Our response times during the weekend exacerbated the monitoring issues.

Our hypervisor server is our most critical single point of failure.

It takes longer to download and extract backups now than it did as they are considerably larger and so our RTO needs to be updated.

Our transactional database backups (which fill in the gaps between full backups) need to be available from off-site backups to further limit the data loss in total failure events like this.

Our hardware provider was too slow to respond and made mistakes in provisioning that were made worse by lower staff numbers over the weekend, changes in shifts, and lack of communication between those shifts.

Almost 70% of the time to restoration of services was spent waiting for our hardware providers to execute their responsibilities.

Our customers are incredibly understanding and supportive, thank you!

Mitigations and Improvements

Add in more sensitive monitoring and also include positive monitoring that tells us that things are OK not just negative monitoring.

Mandate two factor authentication for UAC as well as login.

Switch to a new hardware provider with better response times and procedures for dealing with issues.

Recalculate our RTO bearing in mind the increase in size of our systems.

Move transactional data logs to temp off-site storage at regular intervals within a 24 hour period. Retain these logs transactions for 48 hours.

Provision a duplicate server for quicker server reinstatment. If we get a total failure/loss of the mainserver we can rollback to the most recent backup within the RTO period.

Look at a double daily complete backup of virtual servers. Would need to test the impact of backups on serve performance during regular accessing hours (right now the backup is performed at our quietest time). This would half our potential data loss in the case of complete failure.

Follow up

An attack of this type can cause anxiety for our users, and it is important to us here at TeamKinetic, that you feel confident in our response to this incident and trust that we have taken away the important lessons from this experience.

If you would like to speak to a member of the team, we would be only too happy to spend some time answering your questions. Feel free to use this link to arrange a call with the team.

You can also subscribe to service status updates here.



 

Volunteer And Volunteer Manager Expectations

Volunteer Expectations – Do They Expect Too Much?

Volunteering is promoted to volunteers to give them purpose, improve their mental health and develop social skills. Volunteers might go into the experience with high expectations and hope that it will change their life forever. However, volunteering may not always be the experience people expect it to be. If volunteers don’t receive the right support from their volunteer managers or the organisation they are volunteering for then they might feel isolated and disappointed with their experience.

Volunteers may have different expectations depending on the organization and the specific role they are volunteering for. These expectations may vary from person to person and from one organisation to another. It’s a good idea to talk with potential volunteers about their expectations before they start volunteering. 

Some common expectations Volunteers may have are: 

  • Clear communication and expectations from the organization, including the volunteer’s role, responsibilities, and the organization’s goals.
  • Flexibility in terms of scheduling and location.
  • A supportive and positive environment. 
  • Recognition and appreciation for their time and contributions.
  • Fair treatment and respect. 
  • A sense of belonging and community.
  • Safety and good working conditions.
  • Reimbursement of expenses if necessary.

What Do Volunteer Managers Expect From Volunteers? 

It’s possible that some volunteer managers may have expectations that are not realistic for volunteers to meet. However, it’s also essential to note that volunteer managers often have a wide range of responsibilities and may need volunteers to take on certain tasks and responsibilities in order for the organization to function effectively. Some common expectations Volunteer Managers expect are listed below. 

  • Positive attitude and willingness to work as part of a team.
  • Willingness to learn and take on new tasks.
  • Flexibility and adaptability to changing circumstances.
  • Willingness to provide feedback and suggestions for improvement.
  • Compliance with health and safety regulations and procedures.
  • Good communication skills and ability to work with different people.

It’s important for organisations to have clear and open communication with volunteers about their expectations, roles and responsibilities before they start volunteering. This can help ensure that volunteers understand what they can expect from the organisation and what the organisation expects from them, and can help prevent any misunderstandings or disappointment.

 

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

TeamKinetic Admin Guide

Welcome to this TeamKinetic Admin Guide. This is essential for any admin user setting up a new TeamKinetic site, or any new member of staff using an existing TeamKinetic site.

In this post, you’ll have access to all the TeamKinetic quickstart videos. You can get help at any time by clicking the ? help icon in the top right of your screen within the system.


Overview

An overview of system users and what functions each user has access to.

A look at the relationships between each user.


Initial Setup

The initial setup steps confirm things like your about us page and other application content.

It’s also important to set up your registration settings including what data to collect, and opportunity categories.

Remember there is always help available on every page by clicking the ? at the top right of your screen.


Look and Feel

During step 3 we will cover how to add your logo, set up all the colours for menus and links, and set your page backgrounds and the home page content.


Your First Opportunity

Adding opportunities is of course a fundamental skill to learn!

We have a number of different types of opportunities and many options available for creating an opportunity that serves your needs.

It can be as simple as a quick opportunity which has only a few questions to answer, all the way up to a complex repeating opportunity that spans months.


Invite Volunteers

Now you have your application set up just how you want it and have some shiny new opportunities ready for your volunteers, you’ll need some volunteers.

One of the quickest and easiest ways to get your volunteers registered is to send them an invite email with a special link they can follow to register.

You can keep track of all your invites by going to Volunteer Management → Invite Volunteer.


Manage Opportunities

Once your opportunities have been added and volunteers are starting to sign up you will spend a good percentage of your time managing your opportunities and the volunteers that have joined.

Our opportunity management dashboard has all the tools you’ll need to communicate effectively with your volunteers, schedule new sessions, place and move volunteers between sessions and lots more. It is probably the major hub for your application.


Create Events

An event is a group of opportunities that has something in common.

Each event gets its own mini-site with a picture that you can share and link to.

Events also show up on the opportunity search page and in the weekly newsletter. This makes it easier for volunteers who are not bothered about what they do but just want to be part of the big event.


Volunteer Rewards

Rewarding your volunteers is vital to maintain and improving retention rates.

We have a few ways you can reward volunteers including the achievement badges, both automatic for hours served and your own Award Badges that you can award for any reason (volunteer of the month etc.).

We strongly encourage you to set up your own Award Badges and bring a smile to your volunteers.


Communication

You’ll need to stay in touch with your volunteers and there is a myriad of ways to do that with TeamKinetic.

There are a range of customisable automatic emails, email groups, email filters (by age, gender etc.), system notifications, Facebook, Twitter and using SMS texts.

You’ll always be in close contact with your volunteers.


Reporting

Reporting and insight are invaluable to finding out what has been going on in your programme.

Here you’ll learn about the various reporting, maps and visualisations that are available out of the box with TeamKinetic.

You can also request custom reports just for your organisation if required.


Mobile Use

Volunteers can download the TeamKinetic mobile app for their Android or Apple phones, allowing them to log in, join opportunities, log hours, update their information and much more.


If you still need some help using TeamKinetic, don’t hesitate to use our live chat feature. This can be accessed under Help and Support.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Are you enjoying using TeamKinetic? If you could leave us a review on G2, we’d really appreciate it! We’ll even send you a little thank you.

Let’s Help To #ChangeTheStory

Reach Volunteering have created a campaign to celebrate the humanity that exists in the world. Reach Volunteering is the leading skills-based volunteering charity and the UK’s single biggest source of trustees for the voluntary sector. Their vision is to create a world where people come together to create a thriving, fair and sustainable society.

Reach Volunteering are encouraging people to #ChangeTheStory. Millions of people in the UK volunteer their time to help others, creating a better society. As a volunteer you can change the story and create change and inspire others to do the same.

The Common Cause Foundation Human Values 

Values help determine what is important to us and shape how we interact with other people and the more-than-human world. Values are important influences in many aspects of our lives. They also influence how we act on issues that affect the world around us. Research from The Common Cause Foundation found that 74% of us hold compassionate values as the most important. Yet 77% believe that everyone else holds selfish values as the most important. The misperception of other people’s values holds us back from tackling society’s challenges.

How You Can Help To #ChangeTheStory

Every day in the UK, people are acting on their compassionate values through volunteering. People need to see this and celebrate and encourage it. Both volunteers and organisations that involve volunteers can take part in helping to spread the message. 

  • Talk about the #ChangeTheStory campaign with other volunteers, your friends and people around you to encourage them to participate.
  • Volunteers can share their reasons for volunteering, this can inspire and motivate others to volunteer. Reach Volunteering have suggested posting a video to social media explaining your volunteer story. 
  • Whether you are a volunteer, or an organisation that involves volunteers, you can spread the message and post promotional content on social media using #ChangeTheStory until the end of January 2023.
  • If you are already a volunteer, keep doing what you are doing. You could also find new places to volunteer and encourage your friends and people around you to do the same.
  • As a volunteer, you can share your expertise with a charity that aligns with your values. You can find new opportunities here.
  • Get inspiration for how you can share your compassion and be kind to others with this article of 52 ways to spread love through acts of kindness.
  • As an organisation that involves volunteers, you can become a campaign partner which involves promoting the campaign and seeking quotes from your volunteers to share. You can email Reach Volunteering here to get involved: changethestory@reachvolunteering.org.uk

You can find TeamKinetic on social media and listen to our podcast:

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TeamKinetic Volunteer Guide

Welcome to the TeamKinetic Volunteer Guide. We’ll go through the key things you’ll need to know about the system so you can get started volunteering for the causes that speak to you.

You’ll have received the welcome email by now and we urge you to take a look as it will contain essential information.

The first screen you’ll see after registering is your Dashboard.

This is the hub for your volunteering and where you will find most of the information you need. You can access the various sections from the menu on the left-hand side, just click any of the headings to move to that section. Lets take a look at some of the key pages;

Click below to go to each page.

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