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TeamKinetic 2024 Conference

The TeamKinetic Conference will take place on Wednesday the 25th September. We’ll be bringing together voices from across the third sector to discuss the latest hot topics from the world of volunteer management. You can get tickets now for just £10!

We have a great lineup of speakers for you, just click any name to find out more!

Dr Helen Timbrell: People and Organisational Development Consultant

Katherine Perrin: Social Impact Consultant

Liverpool City Region Panel

Janet Lewis-Jones: Investing in Volunteers Assessor

Claire Feeney: Senior Web Analyst at EMCode

Gethyn Williams: Non-Profit Development

The Agenda

(Subject to change)


Speakers

Dr Helen Timbrell

People and Organisational Development Consultant

The challenges we experience when looking to grow and develop volunteering within organisations are rarely “just” about volunteering, and yet often colleagues and leaders look to us as volunteering teams to “solve” these wider problems. In this session, Helen will reflect on her experience working in and consulting with organisations, and explore how we might get better at identifying and working through the wider system issues that might get in our way. Helen will advocate for volunteering leaders to take an organisational development perspective to their work and share some of the advantages of doing so.

Helen is a consultant, researcher and coach with a specialisation in strategic volunteering development and supporting volunteering leaders. Clients include Citizens Advice, Cats Protection, Scouts Association, Dogs Trust and SSAFA. Helen previously held the roles of Director of People and Organisational Development at Samaritans and Versus Arthritis. Prior to this, she was Director of Volunteering and Participation at the National Trust.

Helen’s PhD explored geographical variations in volunteering. In 2020 she published “What the bloody hell are you doing here?” research exploring the experiences of Black, Asian and Minority Ethnic volunteers in four organisations. She has an MBA, is a chartered member of the CIPD and holds an MSc in Coaching and Behavioural Change.

Find out more on Helen’s website and connect with her on LinkedIn.


Katherine Perrin

Social Impact Consultant


LEGO®SeriousPlay® is a unique, tactile way of exploring topics. The method encourages people to use metaphor – using the LEGO® bricks to build models that represent their thoughts and ideas. Highly accessible, democratic and gently playful, it’s a surprisingly powerful way to facilitate deep conversations and gain new insights on key issues. Its flexibility is one of its greatest strengths – you can use it for team-building and personal exploration, through to vision and values, strategy and impact.

Katherine brings nearly 15 years of charity management experience across corporate projects and operational/senior management roles (including volunteer management). She has a passion for supporting individuals and organisations to have better conversations and deliver greater impact. Her certification in the LEGO®SeriousPlay® method is the perfect complement to her wider work in facilitation, as well as being an Action Learning Set lead, mentor and certified coach in the for-social-good space.

Visit Katherine’s website, and connect with her on LinkedIn.

You can also listen to the podcast episode we recorded with her here!


Liverpool City Region Panel


Chris will host an exciting panel discussion with various key figures from our partnership across the Liverpool City Region. Claire Redford-Kerr and Lauren Jones will join us to discuss the impact of technology in enhancing collaboration between volunteer centres across Liverpool. 

The Liverpool City Region Volunteering Orbit, powered by TeamKinetic, is a central place to showcase voluntary opportunities across the LCR, managed by the Volunteer Centres across Halton & St Helens, Knowsley, Liverpool, Sefton and Wirral.

Lauren Jones

Lauren serves as the Volunteer Centre Coordinator at Volunteer Centre Sefton (VCS). The Centre plays a crucial role in supporting the sector with all aspects of volunteering and collaborates closely with partners and other CVS organisations across the Liverpool City Region to promote and sustain volunteering in the area.

With over twelve years of professional experience in the sector, primarily as a Volunteer Coordinator, Lauren has been in her current role for two years. She is passionate about assisting organisations with volunteer infrastructure and is dedicated to continually enhancing the Centre’s offerings. On a personal level, Lauren has been involved in various forms of volunteering and fundraising since childhood. She currently volunteers with her Miniature Shetland therapy pony, Squirrel.

Claire Redford-Kerr

Claire is the Place-based Lead for Halton at Halton & St Helens Voluntary and Community Action. She leads on volunteering across the organisation, providing guidance and support to staff involved in place-based project delivery. Claire plays a key role in shaping local priorities by serving on strategic boards, partnerships, and networks within the Halton area.


Janet Lewis-Jones

Investing in Volunteers Assessor


Janet’s session will explore the importance of enhancing volunteers’ experiences through good practice. It will look at everything, from recruitment to exit, using the Investing in Volunteers framework and accreditation journey.

Investing in Volunteers (IiV) is the quality standard for all volunteer-involving organisations. It aims to improve the quality of the volunteering experience and to ensure organisations acknowledge the contribution made by volunteers. 

IiV is a development tool that uses a quality framework to demonstrate best practice in volunteer involvement and management. The process will support you and your organisation with the development of your volunteer programme and highlight the effectiveness of your work with volunteers. 

Details of how you can go through the accredited journey as well as information on the benefits of achieving IiV status can be found at Home – Investing in Volunteers

Janet Lewis-Jones has extensive experience in the criminal justice sector and with non-profit organisations. She worked briefly as a psychologist in the prison service before spending nearly two decades with a national charity, where she became the National Director of Operations, managing contracts worth over £12 million, 450 staff, and 2000 volunteers. 

Since becoming a freelancer in 2004, Janet has advised and assessed various quality standards for not-for-profit organisations. She is a Registered Assessor for the matrix Standard, an Assessor and Lead Assessor for the Investing in Volunteers Standard, and has worked with the Volunteer Centre Quality Assurance (VCQA) and UK Community Foundations (UKCF) quality standards. Janet also holds an SFEDI-accredited Level 5 Certificate in assessment processes and practices.


Claire Feeney

Senior Web Analyst at EM Code


Claire will present an introductory session on Google Analytics 4 (GA4), focusing on how organisations and charities can leverage GA4 to gain deeper insights into volunteer engagement, identify popular content, and collect actionable data. This session is designed to equip volunteer managers with the knowledge needed to enhance their strategies and improve their overall volunteer management through insight leveraged from GA4.

Addressing the current challenges facing the third sector, including declining donations and volunteer numbers, Claire will help audiences to understand how GA4 can be used to gather critical data that can inform recruitment and engagement efforts.

Find out more about EMCode.


Gethyn Williams

Non-Profit Development


TeamKinetic’s new Digital in Volunteering Toolkit, developed with AVM members, is about to be launched. In this session, you’ll get an advanced look at its content and structure, as well as an overview of the key insights and points of learning for Volunteer Managers gained through its production. The purpose of the toolkit is to help Volunteer Managers adopt the digital tools and approaches that will best serve their needs, supporting a ‘growth mindset’ powered by digital innovation.

Gethyn provides strategic and operational support services to charities and non-profit organisations, helping them tackle challenges in order to grow and thrive. He has twenty years experience across the UK non-profit sector. 

Find out more about Gethyn on his website, and connect with him on LinkedIn.



Stay tuned for more information regarding our speakers and agenda! But in the meantime..

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk August: Roundup

Hello and welcome to TeamKinetic’s TeamTalk August newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

TeamTalk: Season 3, Episode 3 – Rosie Wylie

Welcome back to Season 3 of our TeamTalk Podcast! This season, we are talking to thought leaders, customers and stakeholders from the world of volunteer management as we dive deeper into the world of volunteering.


In this TeamTalk episode, we were joined by Rosie Wylie. Rosie serves as the National Volunteering and Community Development Manager at Historic Environment Scotland and is a Trustee for Volunteer Scotland. She is also an independent assessor for the UK-wide Investing in Volunteers quality assurance award and Vice Chair of the Make Your Mark in Volunteering Campaign Group.

At Historic Environment Scotland, Rosie oversees the national volunteer programme and provides volunteer development support for the heritage sector. Her expertise includes community engagement and development, national engagement programme design, collaborative project delivery, and the organisation of digital and hybrid events and conferences.

Rosie’s Journey

In this episode, Rosie Wylie shares her journey into volunteering, which began at 18 when a six-month trip to Australia turned into a five-year stay. This period of her life boosted her confidence and helped her discover the importance of volunteering.

Returning to Scotland, Rosie continued exploring various career paths through volunteering, highlighting the importance of supportive volunteer coordinators in shaping volunteer experiences and career guidance.

Chris, Imo and Rosie discuss the many challenges faced by volunteer coordinators. The episode also focuses on the “Make Your Mark” campaign, aimed at increasing volunteer diversity in Scotland’s heritage sector. The campaign’s goals include upskilling volunteer managers, developing inclusion tools, and fostering community engagement.

Looking ahead, Rosie highlights the growing demand for workshops and the need for cross-sector knowledge sharing and alignment with the Volunteer Scotland action plan. Key challenges include connecting with volunteers, understanding their expectations, and addressing participation barriers. Collaboration and relationship-building are essential for providing excellent volunteer experiences and adapting to post-pandemic expectations, with ongoing efforts to sustain and grow the “Make Your Mark” initiative and achieve accreditation through Investing in Volunteers.

Listen Now

Listen now on Spotify and all other podcast streaming platforms:


Enjoyed this episode? Why not listen to more TeamTalk? You can find more episodes including chats with Rob Jackson, AVM and Sport England wherever you get your podcasts.

If you have any topic or guest requests let us know!

You can find TeamKinetic on social media:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk July: Roundup

Hello and welcome to TeamKinetic’s TeamTalk July newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Tobi Johnson, Volunteer Engagement Extraordinaire

Earlier this month, we helped facilitate an event that brought Tobi Johnson to the UK. 

Now, if you don’t know who Tobi Johnson is, you should get to know. Especially if you work with volunteers. 

Tobi is an internationally sought-after expert, consultant, and master trainer in volunteer management and engagement. She is known for her modern thought leadership, highly practical evidence-based strategies, and innovative, “big hat” thinking around engaging, supporting, and acknowledging the work of volunteers. 

Tobi’s work has resulted in the development of Tobi Johnson & Associates, a consulting firm, and VolunteerPro, an online training and networking community for volunteer managers. They can offer some amazing resources to anyone working with volunteers so be sure to check them out!

The Event

‘Beyond The Big Help Out: How to Recruit Your Volunteer Dream Team with a Solid Plan for Action’

We were so excited to sponsor this event, hosted by AVM. We were even happier when it turned out that Manchester Metropolitan University were supporting it, meaning we didn’t have to travel very far! 


During the workshop, Tobi challenged pre-existing ideas of what a good volunteer strategy looks like. Building an environment that gives volunteers a sense of connection and community while providing clarity, respite and equity is vital. If someone can find trust, meaning and purpose in the work they’re doing, they are likely to stay engaged and volunteer for longer.


Thanks to Tobi, all attendees were able to create volunteer personas to help reshape the way they create and advertise volunteering opportunities. These personas were based on psychographic information rather than demographics.


Of course, the demographics matter, but volunteering is all about emotional motivations. Finding out why your volunteers do it helps you create opportunities that will be fulfilling for them – you’re giving them a sense of trust, meaning and purpose.

Based on this, Tobi helped everyone build better core messaging, focusing on what’s in it for the volunteers and what the effect of their actions will be. This involved building a 6-step formula to build messaging that engages and compels audiences to take action.


Need help with your volunteer management?

Now, we can’t give away all of Tobi’s tips! But we hope this taster is enough for you to go and find out more about what Tobi can offer to help you boost your volunteer management. However, we also have a few tips of our own to offer, see our blogs below for more:

Review and Refresh your Volunteer Management

A Fresh Look at Digital in Volunteer Management

Inclusivity is a Necessity: Enabling Volunteers with Disabilities

How You Can Measure Volunteer Impact

Prioritising Volunteer Feedback

And where can I find Tobi?

If you’re looking to modernise and transform your approach to volunteer engagement, Tobi can help.

All the important links:

Website: Tobi Johnson & Associates

The Volunteer Nation Podcast

LinkedIn | Twitter

Email: wecare@volpro.net

2024 Volunteer Management Progress Report

This event was Tobi’s first visit to the UK, but judging by the feedback we got at the event, we’re all hoping it won’t be her last!

TeamTalk June: Roundup

Hello and welcome to TeamKinetic’s TeamTalk June newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

How to Utilise The Big Help Out as a Sporting Organisation

We all know the value of The Big Help Out at this point. It was a huge event last year, with an estimated 7.2 million people taking part. Organisations offering all types of opportunities will be involved this year, but we want to focus on sport in this blog. With Volunteers’ Week and The Big Help Out around the corner, it’s natural to want to get involved. Sport volunteering at The Big Help Out might seem like a good fit, but there are a few factors that might make it tricky.

Want to advertise sport volunteering at The Big Help Out?

Picture this. You’re a grassroots club with a dedicated cohort of volunteers. You want to get involved with The Big Help Out, but where do you start? The campaign is all about getting new people involved in volunteering in easy, short-term ways. But your club needs stability and you can’t just throw someone new into the volunteer roles you have.

So where do you start?

One method could be to host some kind of event that is separate to the core activity of your club. For example, a community day can give volunteers a great entry point into your club. Putting on fun activities for people in your local community to get to know what you’re all about can also open the door for short-term easy volunteering opportunities.

sport volunteering at The Big Help Out with a community sports day

Once they have that entry point, they’ll be more likely to want to jump through the hoops you need them to jump through in order to become a long-term volunteer. Whether this is completing training, undergoing a DBS check, or getting references from past roles, these barriers often stand in the way of short-term volunteering.

Ultimately, it’s about creating opportunities that are adjacent to something you want a volunteer to do in the long term. And it’s important to establish these before The Big Help Out. You don’t want to attract a load of new volunteers who are hungry to help, only to have nothing to offer them afterwards.

So for example, if you’re hosting a community sports day, you could ask volunteers to set up the activities and explain the rules. While this is a small task, it could be a gateway to a coaching position.
Alternatively, you could invite someone to come and take pictures of your community sports day, this could be a great entry point to becoming the club photographer when the season starts back up again.

sport volunteering at The Big Help Out through photography

How do we turn sport volunteering at The Big Help Out into something sustainable?

Sport volunteering at The Big Help Out is all about creating short-term tasters that can become sustainable long-term opportunities. It’s important to have a plan in place that outlines what opportunities you plan to make available at The Big Help Out and how these develop into longer-term opportunities for new volunteers to get involved with.


Find out more about The Big Help Out

The Big Help Out is taking place across the weekend of 7th – 9th of June. This coincides with Volunteers Week and The Great Get Together. Find out everything you need to know about The Big Help Out over on their website.

TeamKinetic will also be providing our users with DoIt integration. This means any TeamKinetic users can share their TK opportunities directly to the DoIt platform. Check out the full process below or read our blog here.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

New TeamKinetic Integration for the Big Help Out 2024

We are very excited (and exhausted) to bring you the new TeamKinetic integration for The Big Help Out with DoIt, the platform supporting the 2024 campaign.

We have a video which will take you through the steps and explain the process and you can read a little more about how to register with DoIt and finding your API key with this little piece from DoIt.

The Process

It starts from your super admin menu; find the SETUP page and then the API & Integrations section. You’ll find a section titled DoIt (The Big Help Out).


Here you will find the registration link. This link will allow you to register with DoIt and also join the Big Help Out application. If you already have a DoIt account you should still follow this link as it will check to make sure you already have the Big Help Out app and if not ask you for permission to add it.


Once you have completed the registration process you’ll end up at your DoIt dashboard. On the left hand side hit the Org Settings menu and then look for the Integrations section. In that section you’ll find the API key bit you need.


Hit the generate new key and a new key will be created and displayed on the screen. There is a COPY KEY button you can use to copy the key to your clipboard. Once you have it copied return to your TeamKinetic app and paste the API key into the box ‘Your API Key’ and hit SAVE.


TeamKinetic will scurry off and check that we can connect to your DoIt account and confirm this by displaying your current list of DoIt apps as above. If you see an error message check your key and try again.

That’s it for the setup, from now on when you create an opportunity, on the Promoting and Sharing tab, you ‘ll be asked if you want to share to DoIt and to select the app you want to share to (The Big Help Out in this case).


When managing the opportunity you’ll see in the sharing tab that the oop is shared along with a link to view the opportunity on DoIt and also a button to remove the opportunity from DoIt.


When potential volunteers find your opportunities on The Big Help Out, there is an external apply link that they follow which leads them back to your TeamKinetic website where they can register and join your opportunity. Even if they have a DoIt account they will still get returned to your website.


Providers can also link their own DoIt account in the same way, and share their opportunities to their own DoIt account. This is preferable if you can encourage your providers to do this as it keeps everything nice and tidy and aligned without the potential for duplicating opportunities between one of your partners and yourself. Providers can enter their API key from the Account > Details & Setup page on the integrations tab.


It doesn’t matter whether the opportunity has been uploaded to your DoIt account, or directly to a provider’s DoIt account, the resulting opportunity on DoIt will be the same and the potential volunteer will end up back at your website.

Once you’ve managed to create your account and paste in your DoIt API key it’s super simple from that point on and you’ll soon be sharing your opps to The Big Help Out 2024!


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk May: Roundup

Hello and welcome to TeamKinetic’s TeamTalk May newsletter in blog form!

This roundup is designed to keep you up-to-date with what’s going on at TeamKinetic, our partners, and across the third sector in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

Empowering Heritage Preservation through Volunteer Management

Heritage and culture organisations do vital work, preserving the legacies of our past for future generations. They rely on dedicated individuals and effective organisation. This is where volunteer management can be a great tool!

The Role of Volunteers in Heritage Preservation

Volunteers generously offer their time and expertise to nurture and protect our cultural heritage. Whether they’re cataloguing artefacts or leading tours through historic sites, volunteers foster a deeper connection between communities and their heritage.

Challenges in Volunteer Management for Heritage Preservation

While their contributions are incredibly valuable, managing heritage volunteers still comes with its own set of challenges. These include recruitment struggles, providing adequate training, coordinating schedules, and retaining engagement. It’s no doubt that heritage organisations face a fair few hurdles when optimising their volunteer programs.

Volunteer diversity can be a big issue for organisations in the sector. A 2019 report from the Heritage Volunteering Group raised questions about the lack of diversity and the roles volunteers play. Is this still the case in 2024?

Over the years, some great resources have been developed to address this issue. For example, take a look at this Make Your Mark webinar on how you can remove class barriers to heritage volunteering. This is just one of the factors which might be limiting your volunteer diversity.

Make Your Mark have also developed an Inclusive Volunteering Toolkit which is well worth a look at.

Digital resources and tools can help you mobilise a wider range of volunteers as you can recruit outside of your usual ‘bubble’ in a quick and easy way.

The Importance of Effective Volunteer Management

Effective volunteer management is the cornerstone in overcoming these obstacles and maximising impact. By implementing streamlined recruitment processes, offering comprehensive training modules, and fostering open communication channels, heritage organisations can fulfil the true potential of their volunteer base.

Best Practice Volunteer Management for Heritage

To ensure the success of a volunteer programme, organisations must prioritise best practices. This may include establishing clear roles and expectations, providing ongoing support and recognition, and embracing technology to streamline administrative tasks. For example, a volunteer management system. A VMS can save you countless admin hours and help you cultivate a great community of volunteers.

Within TeamKinetic, volunteers are allowed to self-serve – meaning they have an active role in filling out their profile, choosing which opportunities to join, and following opportunity types that interest them.

Overall, volunteer management stands as a powerful tool in heritage preservation. By recognising the invaluable contributions of volunteers and implementing effective management strategies, we can safeguard our cultural legacy for generations to come.


How are we involved with the heritage & culture sector?

We recently announced our partnership with the Heritage Volunteering Group. This collaboration marks a commitment to the preservation of heritage sites and their volunteers.

Our shared aim is to foster community engagement and amplify the impact of volunteer efforts within heritage and culture organisations. In line with this, we are supporting all HVG events as well as their 2024 conference.

HVG’s annual conference is taking place on the 26th and 27th of November. Make sure you get the date in the diary by clicking on this link.


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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