Category: News & Views Page 14 of 42

Encouraging Diversity And Inclusion In Volunteering

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On 31st August 2022

In News & Views, Volunteer Management

Diversity refers to the qualities that differentiate people as individuals. Within your organisation or charity, it is crucial to recruit a varied range of volunteers so they can bring different skills and values to the team.  Inclusivity embraces all people regardless of their race, age, gender, disabilities, or experience. Inclusivity is all about giving equal access and opportunities.

Diversity and inclusion for volunteer organizations are not just about the volunteers, but also the types of volunteering opportunities available. When creating opportunities, ensure that they offer a range of long-term or short-term commitments to the role. 

How your non-profit and volunteer organisation can become diverse and inclusive

It is important to be aware of barriers which could be preventing people from participating in volunteering opportunities. Barriers could include physical barriers such as opportunities not being accessible to wheelchair users or shifts that involve people needing to drive. Technology barriers could also put off people who aren’t as comfortable using technology, such as taking card machine payments in a charity shop or a shift that involves using a computer. 

Also, offering a range of volunteering opportunities that are short-term and long-term means your opportunities can be inclusive for people who only have time to volunteer for a short period of time.

To create a diverse and inclusive environment, the entire organisation needs to work towards this goal so a welcoming community can be formed. Make sure your volunteer managers and paid employees come from different backgrounds with different experiences and training is completed with examples of diversity so that the staff can become more culturally aware. 

Why is it important for your volunteer organisation to be diverse and inclusive? 

Introducing diversity into your organisation can increase your volunteer pool. By promoting diversity and inclusion within your volunteer organisation, people with different backgrounds and experiences can bring new skills and outlooks to your team.

Having a diverse volunteer team can produce a better image for the public to see. Diversity promotes inclusion and understanding and this is one of the goals for non-profits and volunteer-involving organisations

What are the benefits of being diverse and inclusive? 

  • Enhanced awareness within the organisation as a whole.
  • Being a diverse organisation can create increased social participation.
  • Produces a positive public image.
  • A broader range of skills and knowledge can be brought to the team.
  • Diverse teams make better business decisions 87% of the time.
  • Innovative ideas can be produced.
  • If volunteers in an inclusive organisation feel comfortable in the organisation then they will want to stay, therefore by becoming more inclusive and diverse you can create better retention.

Key takeaways…

Many benefits come with practising diversity and inclusivity in your organisation. A better public image can be created for your organisation and new ideas can be brought to your team. To ensure your organisation is welcoming to a variety of people, get rid of any physical barriers which could discourage people from wanting to volunteer. 

 

You can find TeamKinetic on social media and listen to our podcast:

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Ethical and Sustainable Volunteering

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On 24th August 2022

In Community, News & Views, Volunteer Management

What is ethical and sustainable volunteering?

Sustainable volunteering is making a difference with long-lasting change without leaving a destructive footprint behind. Doing good by volunteering doesn’t always mean that you are having a positive impact on the environment around you. For example, many charities with shops could be working with suppliers who have not followed sustainable practices.

People who want to be ethical and sustainable when volunteering believe it is important to contribute to long-lasting change. You may think you are doing the right thing by volunteering but if your efforts and contributions are not making a long-term difference then it might not be worth volunteering for that specific organisation. It is crucial to do research into the charity or organisation as there are many that leave a community in worse conditions than they were when the organisation initially approached them.

The benefits of sustainable and ethical volunteering include becoming more aware of environmental issues and learning how to tackle them. By completing sustainable volunteer work, you are not only doing good for the environment but also doing good by helping others.

What makes a volunteer manager ethical? 

It is essential when wanting your volunteer work to be ethical and sustainable that your volunteer manager is also ethical when creating opportunities. Some ways a volunteer manager can achieve this is by: 

  • Ensuring criminal record checks have been completed for each volunteer. 
  • Making sure volunteers don’t replace paid employees.
  • Actively seek feedback from volunteers to be able to improve and maintain healthy relationships with them.
  • Giving up the time to train volunteers if necessary for the opportunity they are involved in, this also shows that the volunteers are valued.
  • Offer flexibility, so that if a volunteer wants to take time off they are able to. 

Sustainable and ethical volunteering opportunities 

There are so many charities and organisations with volunteering opportunities available in the UK that it can be hard to tell which organisations are influencing change and not leaving behind destructive footprints. Charities and organisations that work towards having a lasting impact on communities and the environment are just as important as having a primary goal of helping others.

There are many options for sustainable and ethical volunteering opportunities. An effective sustainable volunteering opportunity would be to get involved by helping out in your local charity shop. Research has shown the second-hand economy is more than just a means of achieving environmental sustainability. There are many accessible options for volunteering in local charity stores as they are in most UK towns. 

Other sustainable volunteering ideas are collecting and recycling rubbish or any other items that may pollute the environment. There are many litter-picking charities such as Cleanup UK and Keep Britain Tidy that have groups all over the UK with many available litter-picking volunteering opportunities.

Key takeaways…

If you are adapting to a sustainable lifestyle then it’s a good idea to also take part in volunteering that is sustainable and ethical too. You may think all volunteering must be ethical but that’s not always the case, many organisations leave behind a destructive footprint in communities they’re supposed to be helping. To confirm they are also ethical, ensure the volunteer manager is ethical in their actions and completes all the necessary measures before approving a volunteer.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Disciplining A Volunteer And Dealing With Poor Behaviour

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On 17th August 2022

In Volunteer Management

Discipling a volunteer is never an easy task. As volunteers aren’t paid employees, some volunteer managers may feel as though they don’t have a right to discipline or even dismiss them. However, volunteer managers can’t put up with problematic behaviour just because they may feel guilty for having to discipline them. Keeping a volunteer on board with poor behaviour also might do more harm than good for your organisation and other volunteers around them.

Before deciding if you should dismiss a volunteer it is essential to step back and find the main cause of the problem. The volunteer may not understand their job role or are going through something in their personal life which could be affecting their behaviour. Getting another person’s perspective on the situation may also help you make a decision. 

How to deal with problematic behaviour

The problem could be that the volunteer simply lacks a strong work ethic or lacks skills for the role so it can’t be completed correctly or they aren’t the right fit for volunteering for a particular organisation.

Once the reason for the behaviour is pinpointed then it’s important that the conversation had with the volunteer is face to face and not done over email. The conversation can be warning them about their behaviour and simply giving them a chance to improve or to dismiss the volunteer if they have extremely poor behaviour and it is affecting other volunteers within the organisation.

It needs to be upfront and direct and you should ensure you are not tip-toeing around the subject just because you may feel bad. Including some affirmations in the conversation may help you feel better when dismissing the volunteer.

For example, thanking them for their positivity for volunteering but letting them know their behaviour isn’t acceptable. A follow-up conversation is also a good idea to have after you have either dismissed the volunteer or given them a warning. 

As a volunteer manager, you should always document your volunteer’s behaviour, this way you can note down any behaviour traits before and after the conversation to see if the volunteer’s behaviour has changed and improved.

How to avoid this in future

Be careful not to treat volunteers the same as you’d treat employees. Employees are getting paid to give up their time and have access to a lot of employment rights which volunteers don’t have access to.

Due to organisations not being obliged to have a formal agreement with their volunteers, it is still important to create one for your organisation so volunteers are aware of how to act and it can help establish expectations.

Ensure you have a policy that states how you treat disciplinary action with volunteers and your expectations for volunteers’ behaviour. Having a policy also shows your volunteers that they are important to you.

Key takeaways…

Communicating with your volunteers is crucial to ensure you have a comfortable relationship with them. This way if they start to show signs of bad behaviour, it can be discussed easily and put to a stop. 

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

How The Cost Of Living Crisis Will Affect Volunteering

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On 10th August 2022

In Community, Local Authority, News & Views, Volunteer Management

The ‘cost of living crisis’ refers to the fall in disposable incomes that the UK has experienced since late 2021. Due to this, the rising cost of living is already starting to have a big impact on volunteering and will continue to do so. The crisis makes the reimbursement of expenses for volunteers a more demanding issue. As fuel prices are rising, in some places as much as £2 a litre, volunteers who don’t normally claim expenses are now starting to.

Research completed by vHelp on volunteer expenses shows that 88% of respondents from volunteer leadership roles and organisations were aware of volunteers choosing not to claim expenses. However, this figure of volunteers claiming expenses is expected to increase. The rising cost of fuel prices could also affect charities and organisations that now have to reimburse a larger amount than before which could leave them struggling. 

Expenses

8% of charities still don’t reimburse volunteer expenses. This could put off people from wanting to volunteer for these organisations due to higher travel expenses and the volunteers refusing to pay for these costs themselves. This is why it is extremely important to reimburse volunteers’ expenses otherwise it can lead to a loss of volunteers for your organisation.

Organisations with a complicated expense claiming process, where reimbursement takes a long time can also put volunteers off. 44% of respondents from vHelps research show that ensuring volunteers get paid was a concern of theirs.

Here at TeamKinetic, we provide a quick way for volunteers to claim expenses on our system so they get paid back straight away. We also have a masterclass session for TeamKinetic customers on the ‘Expenses Module’ which will be taking place on the 4th of October so make sure you sign up now to secure a place.

The effect the cost of living will have on charities

The increase in expenses may also be worrying to charities. But volunteers bring much more value to your organisation than the cost of expenses. According to vHelp, the increase in fuel price mostly impacts volunteers who support charities in rural areas due to the only mode of transport to get there for their shifts is by car, which can cost more for the charity to reimburse compared to a bus ticket or no cost for travel at all.

Not only will charities and organisations be affected by the cost of living crisis due to struggling to afford to reimburse volunteers, but charities will also be affected by the decrease in donations by the public. The cost of living crisis means that people’s disposable income will be greatly affected so they might not have the funds to donate as much to charities as they did previously.

According to an article by The Guardian, a fifth of UK households now have an average shortfall of £60 a week between what they earn and what they need to cover essentials. This leaves people with the lowest amount of extra money in 5 years. The expected value of £20 that people usually donate will also be expected to fall to £17.20 by 2026. ‘Chance Changing Lives’ charity that relies on ‘In Kind Directs’ consumer product donation services said they “may have to have a cut-off point very soon as donations have slowed down to such an extent that there may soon not be enough to go round”.

Charities need to start planning now to tackle the cost of living crisis which could massively affect their organisation and their volunteers. Support from funders and the government may be needed in order to help the charity sector during this crisis. 

More support on how charities should adapt to the cost of living crisis can be found here.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamTalk August: Roundup

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On 2nd August 2022

In Newsletter Roundup

Hello and welcome to TeamKinetic’s TeamTalk August newsletter in blog form!

This roundup is designed to let you read more about what’s going on within TeamKinetic, the third sector, and the world in general.

If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click to go to the next page below, or choose a story from the list:

How To Prevent Volunteer Burnout

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On 27th July 2022

In Volunteer Management

What is Burnout?

Burnout is typically associated with the workplace, however, it frequently happens to volunteers. The World Health Organization (WHO) defines burnout as “a syndrome conceptualised as resulting from chronic workplace stress that has not been successfully managed”. WHO characterises it by three dimensions:

  • Feelings of exhaustion.
  • Increased mental distance from one’s job and/or feelings of negativism about one’s job.
  • Reduced professional efficacy. 
Volunteer Burnout

A negative impact may include your volunteers speaking negatively about the work your organisation does. This can discourage other volunteers from wanting to get involved with the organisation in the future. If burnt-out volunteers continue to show up for their shifts, their overall productivity will most likely decrease. 

Surprisingly, too much volunteering can be a bad thing. Burnout in volunteers can lead to people feeling unmotivated, which leaves volunteers resenting their work. Burnout can be recognised and managed. However, if left untreated, burnout can cause volunteers to become depressed, anxious, and overwhelmed, which can harm the organisation. 

Causes of Burnout

There are many causes of volunteer burnout. By identifying these causes, you can prevent burnout from happening to your volunteers. However, it is important to note that sometimes burnout can’t be avoided due to the volunteer’s mindset and lack of passion. Not every volunteer will be as passionate as the volunteer manager. Some people’s motivation levels for the organisation may differ. 

If volunteers are given too much to do, they may get overwhelmed by taking on too many tasks. A poor working environment can make the volunteers feel unwelcome. It’s important to provide your volunteers with a comfortable space. This can enable them to feel settled in. Supervisors of the volunteers can give support and guidance because a lack of this can lead to the volunteers feeling lost. Volunteers may also have little knowledge of the tasks they are completing, meaning they can’t do the tasks efficiently. 

Important signs to look for before burnout happens to your volunteers:

It’s key for a volunteer manager to look out for any warning signs so you can spot an unhappy volunteer before burnout occurs. The risk of burnout increases over time so it’s important to notice it before it becomes harmful.

Firstly, look out for any changes in your volunteer’s personality that could show signs of anxiousness or discomfort. For example, if a volunteer regularly spoke about their love for volunteering and had a lot of enthusiasm for your organisation’s missions, but then begins to complain and have a negative attitude, it may be an obvious sign they are no longer enjoying it.

Many volunteers are initially motivated at the beginning. Despite this, you should check up on volunteers who may feel like their work has no impact. Any motivated volunteer should believe all their hard work has a big impact on people’s lives. If your volunteers are doubting their contribution to the community, it could be a red flag to watch out for.

Checking in on a Volunteer with Burnout

If volunteers aren’t performing during shifts as well as they previously were, or they’re cancelling shifts without reason, these are very clear signs of volunteer burnout. Overall, if volunteers are showing very obvious signs of lack of motivation and enthusiasm about the organisation and display a negative view of volunteering, it usually means they are about to experience burnout.  

Tips to avoid burnout: 

For some volunteers, burnout is unavoidable. However, here are some useful tips you can take on board as a volunteer manager to overcome burnout. It is important to remember that volunteer burnout is normal and most long-term volunteers will go through a period of burnout.

  • Ensure the volunteers know what they are doing before the shift so they are fully prepared. This means there is a lower risk of a volunteer feeling lost and confused about what they are supposed to be doing. If the volunteer has a bad first shift then this could then lead to them not wanting to take part in future shifts.
  • It is key to create stable working relationships with your volunteers so that you can both feel comfortable and confident around each other. A welcoming environment also enables volunteers to feel more relaxed. Providing refreshments and general support is a good idea to achieve this.
  • To help build that stable working relationship, as a volunteer manager you should recognise your volunteer’s hard work and reward them. Rewards can be certificates or our rewards feature on the system which allows you to send badges to volunteers. However, it is not necessary to always hand out rewards. If volunteers are completing the work for the right reasons then a simple ‘thank you’ will be appreciated.
  • Communication is crucial between you and your volunteers. This is so both parties can give feedback to improve. There is also a feedback section available on our system where volunteers can also log their hours. 
  • Taking time to have regular check-ins with your volunteers can help to nurture your relationship. During this time you can ask your volunteers how they are feeling about the work and therefore notice any potential red flags that may lead to burnout. 

By completing these steps as a volunteer manager, you’ll have happy and healthy volunteers.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Conference

TeamKinetic Conference Tickets On Sale Now!

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On 25th July 2022

In Events and Conferences, News & Views

An image showing post-it notes on a board discussing the TeamKinetic Conference. A yellow one says: that the conference will run from the 27th to the 28th of September. A pink one states that the event will be entirely online. A final blue one states the conference title: volunteering to 2030, what might the future look like? All post-it notes have text that looks like it was handwritten.

The TeamKinetic conference is back! This year we’re bringing you a range of exciting speakers from across the third sector, all tying into our main conference theme:

‘Volunteering to 2030: What might the future look like?’

The conference will be split over two days, with day one focusing on TeamKinetic itself and day two taking a look into the third sector as a whole.

Dates: Tuesday 27th September – Wednesday 28th September 2022

You can buy tickets by going to the booking page: https://www.eventbrite.co.uk/e/teamkinetic-conference-2022-tickets-386817560737

Or seeing below:

Note: TeamKinetic admins should have received an email about special rate tickets.

You can also join our Facebook event page to read up on all the speakers and join the discussion before the conference begins! Just follow this link.

Day One

Features a range of sessions hosted by Chris, Steve, and Rolf on the TeamKinetic system as it stands today and how it could change in the future. Keep your eye out for one or two new features!

Day One is catered specifically towards existing TeamKinetic users, but all are welcome to join!

Day Two

Featuring a keynote from Rob Jackson, day two takes a look at the third sector as a whole. Our speakers look into best volunteer management practices, their recent work, and how managers may need to adapt for the future. We currently have confirmed speaker sessions from Sport England, vHelp, Tempo Time Credits, and more!

If you have any questions about the conference or about booking, please email alex@teamkinetic.co.uk or contact us via the live chat on our website.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

The TeamTalk newsletter title image with "Roundup" stamped across it.

TeamTalk July: Roundup

By

On 6th July 2022

In Newsletter Roundup

Hello and welcome to TeamKinetic’s July newsletter…in blog form! 

This roundup is designed to let you read more about what’s going on within TeamKinetic and the third sector. If you’d like to subscribe to the TeamTalk newsletter, please send an email over to me at alex@teamkinetic.co.uk and we’ll get you on the list!

To read our roundup of stories we think you need to know about, click one of the headlines below.

Introducing TeamKinetic: Isabella Turner – A New Chapter

By

On 22nd June 2022

In News & Views

Love for Marketing 

Studying Business Studies and Graphic communications at A-Level sparked my interest in marketing, I enjoyed both aspects of the subjects which then triggered my initial passion for marketing as I believed it was the perfect combination of the two. I thought marketing was the best-suited course for me to study at university and after just completing my second year at Manchester Metropolitan University I can confidently say it was the right choice. The course has included many modules, however, a favourite of mine included digital marketing as I loved getting stuck into creating mockup social media content on Canva for different brands. 

This particular module inspired me to create content for smaller businesses. In my home town, I knew of several small businesses that had been started in lockdown from home. I got in contact with some and asked if I could design material for them. This then led me to produce logos, digital menus, giveaway posts and more for a takeaway food business and an eyelash technician business. This experience allowed me to fall in love with producing marketing content and allowed me to explore my creativity skills. 

Marketing material for small business

Marketing material for small business

Volunteering Experience 

I completed my first volunteering role during my bronze Duke of Edinburgh. For 6 months I helped out in a care home by serving food and drinks to the residents and cleaning around the home. I enjoyed listening to all the interesting stories the elderly had from different moments in their lives. Although my short volunteering experience mostly involved pouring tea, I did find my time overall there to be very rewarding. I felt valued by the residents and it was inspiring to see all the volunteers who had taken time out of their lives to help others.

Knowing TeamKinetic can make other volunteers feel just as motivated as I did, made this particular placement role stand out to me. TeamKinetic can help volunteers to find opportunities which can benefit them and enable them to have a rewarding feeling and sense of achievement. 

Hobbies

During the summer of 2021 I had a lot of spare time before starting my second year of university so I decided to create my own Jewellery. It started off as a hobby for myself as a bit of fun but then I got creative with it and produced some images of the pieces I had made. Once university started again in September I found myself busy with other activities which didn’t leave much time for me to continue making pieces. However, I do try to make time to design some Jewellery every so often as it’s very therapeutic and allows me to use my creative flair.

Image of handmade Jewellery

Image of handmade Jewellery

In The Future

I am looking forward to completing a year in industry working at TeamKinetic which will help me get the most out of my marketing course. On-the-job training that TeamKinetic offer will also provide me with new skills and gain confidence in areas I am not yet familiar with. TeamKinetic are a motivated team which I am excited to be a part of as they help make life easier for people who want to do good in the volunteering community.

Isabella Turner 

Isabella@teamkinetic.co.uk

TeamTalk: Season 1, Episode 5: Claire Troup talks all things MCRVIP!

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On 21st June 2022

In Local Authority, News & Views, TeamTalk Podcast

Claire Troup has been Project Manager at Manchester City Council’s Volunteer Inspire Programme (MCRVIP) for just a short period of time; but that time has been used to inspire a whole city to get up and volunteer. In this week’s podcast, we’re joined by our first and longest client, Manchester City Council…

The Manchester Volunteer Inspire Programme focuses on helping volunteers find the opportunities that best fit them. It’s simple to get involved – register, create your own volunteer profile, and access a range of opportunities available to you – anyone can take part! If you’re in the Manchester area, and you’re interested in learning more, email: MCRVIP@manchester.gov.uk. 

TeamTalk! The TeamKinetic Podcast… 

Our podcast this week covers a range of topics. It opened our eyes to how those working with volunteers are revitalising the volunteer movement after the pandemic.

Claire noted that in her previous roles at Manchester City Council, she never noticed just how much volunteers do. If you’re not fully immersed in the volunteering world, it may go unnoticed. Volunteers do a massive amount of work and make a big impact in every organisation. For those like us, we see day to day the amount of hours volunteers put in; it never ceases to amaze us just what volunteers can do together- and the same goes for those managing them! 

It’s those volunteer managers (or for Claire, project managers) that are starting to see an uptake in the amount of opportunities popping up for those willing to volunteer. The pandemic saw volunteering in areas halt, and thrive in others. It’s only over the past few months Claire has found opportunities are on the rise. 

Our podcast takeaways

It’s great to hear (and see!) that volunteering is getting back to where it should be. Those millions who volunteered for the first time during the pandemic have stuck around, we hope, and are continuing to see results from their time and effort. It’s been a tough number of years, but it seems we’re on the up! 

Claire dished out some great advice on this podcast episode. But we’d like to highlight one that we think will be crucial for volunteering moving forward: developing a network of Volunteer Managers. For a number of months, Claire has been developing a network of volunteer managers across Manchester and it’s been really helpful. Being able to learn from others in the same boat as you, hear new ideas, and share stories on what you’ve been doing to motivate and reward your volunteers is something we’ve always strived for at TeamKinetic. It’s one of the many reasons why we partnered with the Association of Volunteer Managers.

Thanks to Claire for joining us! 

It was great to catch up with Claire and hear how she’s been adapting into her new (or not so new) role at Manchester VIP. We can’t wait to see the progression the Volunteer Inspire Programme can make to the city we reside in! You can find TeamTalk, and our latest episode with Claire on all your usual podcast sites. 

If you have any topic or guest requests- let us know! Contact us over on our socials,  send over an email (isabella@teamkinetic.co.uk) or contact us over on our website. 

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