Author: Rolf Herbert Page 17 of 18

TeamKinetic Version 6 – Fairer Rating System

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On 6th March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

From version 2 we have included a feedback system for both volunteers and providers, where they can leave a star rating out of 5 and some comments of their experiences.

TeamKinetic Version 5 saw the arrival of an admin approval system where, if they choose to, the administrator would approve each feedback before either the provider or volunteer could see it.

Volunteers could see their average feedback rating, how they were doing compared to the rest of the volunteers and the individual comments that providers had left.

We never wanted to demotivate the volunteers but our and other’s research showed us that by ranking the volunteers we risked just that. The star rating also skewed the data as providers when faced with very many volunteers to rate and comment on would often just leave the rating at the default value.

feedback

TeamKinetic Version 6 introduces a whole new rating system based on thumbs up or thumbs down. This binary system is much simpler and clearer to both the volunteers and providers. Volunteers will only ever see their thumbs-up comments, the very rare thumbs-down comments will be directed to the administrator so they can try to resolve any issues and action accordingly.

We have also removed the overall ranking from the volunteer’s homepage, just giving them their total thumbs-ups so far. We think this will help to keep the volunteer motivated and their overall feedback will not be susceptible to skewing by a rogue single-star rating that was usually a mistake or by lots of default 3-star ratings.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – More Email Customisation

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On 5th March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes built into version 6 of our volunteer management software TeamKinetic.

It’s always important the Volunteers get the right information at the right time. Whilst version 5 enabled administrators to customise some emails, such as the new registration emails, TeamKinetic Version 6 extends this ability to more email types and improves the structure of the emails allowing key information to always be merged into the emails whilst still allowing the administrators to customise the main portion of the email.

email

We achieve this by splitting the email into fixed prefix and suffix areas with a customisable content section.

For instance, the session signup email that is sent to a volunteer when they initially join an opportunity will contain helpful information regarding the opportunity they have signed up for in the prefix and the session list they are currently signed up for in the suffix, which obviously changes every time the email is sent.

You can see in the image above the areas that are replaced when the email is sent, they are all enclosed between *| |* tags like *|PROVIDER|* or *|OPPNAME|*.

The main content section is then editable by the admin via a WYSIWYG* text editor and can contain any combination of font sizes and colours they wish.

*what you see is what you get – This means how you lay out the text on the screen is how it will look to the end user.

We believe you will find this is a big improvement over the previous system where if you choose to customise the email you would lose the specific tags that were replaced when the email was actually created.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Age Restricted Registration

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On 4th March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built in to version 6 of our volunteer management software TeamKinetic.

age

Although we have always provided the ability to block access to opportunities based on age, there was never any restriction on registering; a new volunteer could be any age.

We wanted to maintain easy access to the opportunities for younger volunteers but also give the administrators some control over what happens to younger volunteers and how they are registered.

In TeamKinetic Version 6, administrators can set the age at which registrations must be verified. If a volunteer registers who is equal to or younger than this age then they will be taken to the age verification screen. Here they are asked to provide the email address of their parent or guardian.

The parent or guardian will receive an email asking them to follow a link to confirm that they give permission for the young person to join the site and access all suitable opportunities.

Until the volunteer has been verified they will not be able to join any opportunities, though they will still be able to search and browse the current opportunities and hopefully be enthused enough to ensure their parent or guardian verifies them as soon as possible!

If you have questions or issues around age verification please feel free to get in touch.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Session Calendar and Schedule

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On 3rd March 2015

In TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.

calender

In TeamKinetic Version 6 there is a volunteer calendar that is available to both the volunteer and the admin. This shows all the volunteer’s sessions in blue and all available sessions in grey. This is a great way of quickly checking out what sessions you have coming up and also deciding if you can attend sessions on other opportunities.

In addition, there is a printable list of the volunteer’s sessions underneath the calendar which can be ordered by date or opportunity.

We’ve found that the calendar feature is especially helpful for those volunteers who are attending multiple roles at an event. These volunteers can plan their day more effectively with a visual representation of when and where their sessions are.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 6 – Applying for Opportunties

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On 2nd March 2015

In News & Views, TeamKinetic Features, Technical Updates

This is one in a series of posts where I will be discussing the new features and changes we have built into TeamKinetic Version 6 – a volunteer management system that will make your life easier.

As the size of the events TeamKinetic is being used for have increased, so have the complexities involved in making sure there are enough volunteers for all roles and that they are suitably qualified.

We have introduced a number of new features to aid administrators and providers in choosing their volunteers, such as:

  1. a new experience field for each opportunity
  2. the recording of a volunteer’s movements in and out of sessions on an opportunity.

we have also introduced an entirely new sort of opportunity.

Previously it was always assumed that when a volunteer joined a session they were accepted on that session unless they were told otherwise. For large events, this led to an over-subscription to certain sessions as volunteers could not indicate which sessions they were able to do but were joining the sessions they wanted to do. Now administrators have the ability to set an opportunity to be an application opportunity.

When a volunteer looks at an opportunity that is set to in “application” mode they are informed that they should indicate all the sessions they are able to do. Once the administrator has organised volunteers into each session they can mark that opportunity as confirmed.

At this point, all the volunteers are informed which sessions they have been allocated to. If a volunteer is unable to attend a session the administrator has the history of that session available and can quickly select a volunteer that indicated they could do that session but was not allocated to that session in the first draft.

This is a major new feature that will aid immensely in improving communication between the administrators and the volunteers and reducing the time it takes to even out the available volunteers across an entire event or opportunity.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic to become the volunteer platform for Greater Manchester.

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On 9th February 2015

In News & Views, Press Releases

GreaterSport

It is with great pleasure that TeamKinetic can announce they are now the volunteer platform for Greater Sport. Working with the County Sports Partnership to extend our hugely successful work with Manchester City Council. Greater Sport requested a volunteer service that offered the people of Greater Manchester more choice whilst allowing the Local Authorities a level of local administration and control.

As a County Sports Partnership, Greater Sport had identified how successful Manchester City Council had been in recruiting and deploying Volunteers both for their clubs and their major events program. They identified how as a CSP area volunteers could benefit from seamless sharing of volunteer opportunities across the Local Authorities whilst also providing the level of local insight demanded by the ten local authorities of Greater Manchester.

This did pose a number of major technical challenges, as each Local Authority had different requirements and were able to offer significantly different levels of support to their volunteers. TeamKinetic worked closely with GreaterSport to develop a workable solution and we are proud to announce our Pilot volunteer platform project is up and running with plans for a much wider rollout early into the new year.

It is ours and Greater Sport’s belief, that this new volunteer platform will allow the generous and sports-mad people of Greater Manchester to access some of the finest events and clubs the UK has to offer.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Opening the lid on TeamKinetic version 6 as it enters testing phase

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On 19th January 2015

In Technical Updates

open-box

TeamKinetic version 6 has entered its testing phase and will be ready for release shortly. We’re very excited about this release and are thinking of naming it something other than a simple number increment as its a huge release and represents something of a milestone for TeamKinetic.

We’ve now got an ever-growing user base and engaged volunteers and the number of opportunities available has expanded rapidly. The software has also been used in more varied situations and types of organisations and we have got some fantastic feedback and ideas that has sparked quite a few innovations in the new TeamKinetic. I’ll be writing a series of posts talking about specific new features but here are a few quick facts about version 6.

Upcoming Features

  • We’ve committed 175 changes and bug fixes, ranging from tiny typos to entirely new features and workflows.
  • The CSS and styling has been rewritten to be more responsive and to accommodate the larger screens that are the norm.
  • A brand new media management page for looking after images and files that you can attach to emails.
  • New inline editable system emails for things like volunteer registrations and joining opportunities.
  • Approximately 5500 lines of code have been changed or added.
  • Simple binary thumbs up or down feedback
  • Integration with the Mandrill email service to help increase the success rate for email delivery and open rates.
  • New Google analytics service developed in house to track web views and visitors.
  • Custom URLs for your events

There are lots more features to tell you about but you can always take a sneaky peek on our Beta site.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

TeamKinetic Version 5.2 Update

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On 9th October 2014

In TeamKinetic Features, Technical Updates

You will be glad to hear that the geek squad (developers) have managed to do it again by squeezing out a final TeamKinetic Version 5.2 release before the much-anticipated Version 6 release. 

TeamKinetic Version 5.2 offers a couple of very useful updates for administrators and volunteers in regards to custom fields and search functionality (see below).

The geeks have since been sent back down into the basement with a celebratory glass of diluted Vimto and a Sega Mega-drive with a simple instruction…..Complete version 6 and you will also get a game.

Version 6 Coming Soon…

Additional Custom Fields

1

For those of you who are now familiar with the custom fields, they allow administrators to add customised questions to the volunteer’s registration screen.  This was originally limited to questions which required a TEXT, NUMERIC or YES/NO answers.  This latest update allows you to also add questions that require the following types of answers: Drop down fields, Selection Fields.

Drop down fields allow the administrator to add questions which require the volunteer to select a single answer from a set list of answers.  And selection fields allow the volunteer to select none, one or multiple options from a set list of answers.

Administrators can add custom fields by going to SETTINGS > CUSTOM REGISTRATION FIELDS from the menu.

All questions are editable and viewable by both volunteers and administrators, but please try to keep your custom fields to a minimum as the more fields you add, the more likely volunteers will be put off by the length of the registration form.

Volunteer Search Function Update

When volunteers search for opportunities using a keyword the system now also searches provider names.

For example if a provider called Nottingham Netball Team create an opportunity called referee, and the volunteer searches for opportunities using the word ‘Netball’.  The updated function will now search opportunity name and also provider names for the word ‘Netball’.

The search function has also been optimised to speed up the return of your search results.

2

 
Version 6 Coming Soon…

That is all in terms of changes, but please let us know if you come across any issues with the functions mentioned above, and as always we will be delighted for any feedback.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Quickly remove volunteers from individual sessions

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On 12th December 2013

In TeamKinetic Features, Technical Updates

At TeamKinetic we’re continually finding ways to evolve our volunteer management system to make volunteering easier for everyone. This new improvement revolves around how you can remove volunteers from individual sessions on an opportunity.

Previously, you had to click a button to remove a volunteer, wait for the page to refresh and then find that slot again if you wanted to remove a second volunteer.

Now, with our new Events-type opportunities, volunteers are much more likely to be moved around sessions and opportunities as space allows so we needed a much quicker way to remove volunteers.

We did think about doing it via checkboxes and a button. Yet in the end, we decided to go for an AJAX implementation that removed the volunteer when you click the button and then removes the volunteers panel once it has been successful, leaving you on the same page and location on that page to carry on.

Work smarter, use TeamKinetic.

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Revamped TeamKinetic Training and Courses Function

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On 4th December 2013

In TeamKinetic Features, Technical Updates

We’ve rebuilt the TeamKinetic training and courses module from the ground up to allow for a lot more flexibility when creating training events and courses.

You can now create a course with multiple, individually administrated sessions. So for example, a course could run every Monday for a month. Previously, you could only define how many days a course ran for, not which days and not over non-consecutive days.

In addition, you can now upload an application form for your users to download when viewing and there is more room for adding prerequisites and describing the training or course more fully.

All this extra session information is, of course, displayed to the user who can now see exactly what times and what days the course is running over and can also search for courses or training in specific areas.

Cheers, and keep volunteering!

You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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