Author: Chris Martin Page 8 of 13

Sound advice for anyone who is thinking about Volunteering

Since starting Grassroots Nomad, the number one question that I have been asked is ‘How do I find grassroots / sustainable volunteering work?’

Unfortunately the answer isn’t a simple one as it requires a lot of dedication and hard work – before you even start to volunteer. But, if you aren’t committed to working hard to find the right place to volunteer, then maybe volunteering isn’t the thing for you.

Step One: What do you want?

The first step when deciding whether or not to participate in volunteer work is to think about why you want to do it in the first place. Is it to make your CV better (which it will)? Is it to make a difference (which you can do)? Or is it to learn something about the world, different cultures, a new skill, or even about what inspires you (which you will)?

So here are a few questions to think about:

Why do I want to volunteer?
What are my specialist skills?
What are my passions?
What are my interests?
What do I want to learn?
How can I transfer these skills to volunteer work?
What kind of countries, organisations, issues do I want to work in?

Now you have an idea about what you can offer, you have to think where these specialist skills are best suited. If you are a professional teacher, maybe you could help train teachers in remote communities and develop lesson plans? If you are an IT expert, maybe you could develop a website for a small organisation? If you are a social media wizz, perhaps you could devise a feasible social media strategy to improve an organisations’ online presence and boost volunteer/donation rates?

If you are not qualified to work in an area, then think hard about working in that field, particularly if it relates to children or animals. If you are not qualified to work around children, many of whom have faced incredible challenges in their lives, then please reconsider volunteering for a few weeks at an orphanage.

Volunteering at an orphanage or school seems to be the number one type of volunteer work that people want to do. Sadly, your presence might be doing more harm than good.

Step Two: Where will I apply to volunteer?

The key to stage two is research. This is not easy. There isn’t one site that you can go to which lists all the free, grassroots volunteering opportunities around the world (although I am working on it).

Grassroots volunteering opportunities aren’t available through travel agents or big tour companies. You have to do the ground-work yourself.

Now you know what you can offer and what you are looking for you will be able to target your research rather than flicking through hundreds of websites without any direction. These are the places that I go to when I’m looking for volunteer work and they have been very successful for me:

Read research papers in your chosen topic. E.g. My focus was human trafficking so I read a lot of articles by the UN and big organisations like Anti-Slavery International, etc. Look closely at their reference list. These organisations conduct interviews with small, grassroots charities that work within these communities. They are the experts.
Research organisations that collaborate together. If you have found one charity that you like the sound of, read their research and see if they collaborate with other organisations. This is a great way to give yourself a number of different options for volunteer work, as your first preference might not accept you.
Read articles written by previous volunteers. Verge Magazine publishes a lot of different articles written by volunteers. It was in one of their online editions that I read an article by a lady who spent time volunteering with the Himanchal Education Foundation in Nepal. I will be spending the month of November volunteering with them myself, so I will update you on my work.
Talk to people. Keep your ears open for new opportunities or organisations that you haven’t heard of before. There are also groups online, such as Responsible Tourism Networking Facebook group where people regularly ask advice about volunteering opportunities or sustainable travel.

Stage Three: Applications

Once you have compiled a list of potential organisations it is time to make contact and ask whether it would be possible for you to volunteer.

Things to consider when writing your email/letter:

Keep it short and use simple language. Often English is the second, third, or even fourth language spoken by the staff you are emailing. If you use complicated language you may be impressing yourself but they will just be confused.
Explain what you can offer. Why should they let you volunteer? Volunteers are a lot of work for an agency as they require training and divert staff away from their day-to-day work. Make it clear that you have specialist skills and aren’t just looking to beef up your CV.
Be flexible. It is important that organisations pick volunteers that are able to offer skills needed by the community. This might mean you are working on something you never expected, but volunteering is about helping in a useful way – it is about what the community wants not what you think they want.
Be open minded, passionate, and show your dedication to the values and goals of the organisation.
Be respectful. Don’t assume that because you have qualifications that you know more than the people already working in these communities. Respect the work that they do, their motivations, and their backgrounds.
Once you submit your application, it is time to wait. Many organisations might not have frequent internet access or check their emails regularly so it might take some time for them to reply. Don’t lose hope!

Stage Four: Success!

After a few applications, you will find your organisation. Now it is time to discuss timeframes, what assistance they are able to provide with visas and accommodation.

See if you can conduct any fundraising before you leave, or if the organisation requires any resources that are hard to find – e.g. calculators, etc – that you may be able to bring with you and donate to the community.

Updated tip: Be flexible! In the hour or so since I posted this article my volunteering plans in Nepal have been cancelled due to increasing unrest and danger in the area. Now I have no idea where I am heading – back to the planning and research!

An article every volunteer manager needs to read.

http://knowhownonprofit.org/people/volunteers/keeping/perspective

How Manchester Sports Development Team tripled their volunteer numbers in 6 months

Manchester Sports Development team are part of Manchester City Council (MCC). They are responsible for the development of leisure provision through volunteering, education and the sustainability of sports clubs.

Prior to using VolunteerKinetic an annual brochure was distributed to sports clubs, leisure facilities and libraries containing information on local clubs and volunteer contacts. The process was expensive, time consuming and difficult to keep up to date.

Government spending cutbacks in 2008 led to the end of the brochures and forced the department to rethink how they communicated with the public. They were left with a conundrum; how to sustain thier volunteer management programme with a smaller budget.

A review revealed what was needed was a One-Stop-Shop for sports volunteering, which not only connected volunteers with providers, but also allowed them to measure the success of the volunteer programme.

VolunteerKinetic offered the solution they were looking for, an interenet based system that would put volutneers in touch with people who needed volunteers and also record their activity.

They launched VolunteerKinetic in 2009 with 150 volunteers taken from their original records with the aim of reaching 500 volunteers within two years. Existing volunteers and sports clubs were informed of the new system via mail shots, phone calls and word of mouth.

By utilising the power of the internet they reached 500 sport volunteers in less than six months, and to date they have over 5000 active volunteers registered on the system.

Richard Fuber – Volunteer

Richard Fuber“I started volunteering during the comonwealth games in 2002, but during this period I had to wait for a news letter to come through the post. The new system sends me weekly news emails and SMS texts, it also lets me to search for opportunties whenever I want, so its much easier for me and has meant that I am much more involved in volunteering.”

Craig Abel (the administrator of the system) currently spends two days per week managing the volunteers, allowing him more time to get out of the office and promote their volunteer programme.

As a result of this sucess the VolunteerKinetic system has been rolled out by GreaterSport across the whole of Greater Manchester. All the systems are linked together giving each sports development team the opportunity to share their volunteering opportunities, which has proved very useful for large events. It has also meant that GreaterSport can capture all the volunteer numbers and logged hours for each region, without having to chase around asking each local authority for figures.

Craig and Paralympic LanternCRAIG ABEL, VOLUNTEER DEVELOPMENT OFFICER

“The Social media (Facebook, Twitter and WordPress) functionality within the system is an effective marketing tool that allows for volunteer led promotion, access to a much richer dataset, a wider range of KPI reports and an understanding of the geographical spread of volunteers. The soon to be released Smartphone app will only accelerate the growth of an already sucessful volunteer programme for us.”

CSP News: Manage Your School Volunteering Programmes

New VolunteerKinetic Update Allows Your Schools To Manage Their School Games, Sports Leaders, Duke Of Edinburgh And Citizenship Awards

The new features in VolunteerKinetic version 6.5 have been specifically built to assist CSPs with managing their schools volunteer programmes. By implementing VolunteerKinetic you would be giving schools in your area the ability to promote and manage all of their own volunteer opportunities, leaving you to view the reports and concentrate on promoting sport across your region.

Allows schools in your area to:

  • Register on your system and customise their own student facing webpage
  • Create volunteer opportunities and limit them to their students or specific groups of students
  • Students can register on your system and automatically be linked to the school
  • Schools can communicate with specific groups of students
  • Students hours can be logged and authenticated

Allows you to:

  • Report on your volunteer programmes in real-time.
  • Removes the need to chase up schools for volunteer hours
  • Create custom area lists so you can search for volunteers or logged hours by bespoke regions (eg. North, Central, South)
  • It also acts as a natural pathway to keep volunteers interested in volunteering after they leave school as they can still join other opportunities on your system.

 

Why It Is Important For Volunteers To Link To Facebook and Twitter

When volunteers first register they end up on their social media page where they are given the option to link their new account with their Facebook or Twitter account.  Many volunteers are keen to join a specific opportunity or are unsure about what messages will be sent to their social media account, so they choose to skip this step and rarely return to the social media page to complete the link.

Spreading The Word

Every time a volunteer Joins An Opportunity or Logs Hours the system can automatically send Twitter or Facebook messages which help promote your system to their friends.

Screenshot2If one of their friends clicks on the link at the bottom then it will take them to the specific opportunity on your site.  This acts as a effective way of promoting your site not only to their friends but the friends of their friends via Re-tweets and Sharing  of Facebook Posts.

Google Rankings

One of the key ways that Google ranks your webpage is by trawling through the internet and seeing how many times it appears.  When an opportunity is created the web address for the opportunity appears once on the internet, but if your volunteers share it then it will appear many more times (as shown below).  This will make a huge impact on your Google score pushing you higher up the rankings.

3Screenshot2

How do I get my volunteers to link to Facebook or Twitter?
Administrators frequently come into contact with their volunteers during group registrations, inductions and at opportunities.  Do not be afraid of asking the question “Are you telling your friends about all the good work you are doing via Facebook or Twitter?“.

CaptureMany volunteers will not be aware that they can link to social media at any time by going to PROFILE > SOCIAL NETWORK from their menu.

Others may be afraid of sharing their information, but you can put them at ease by informing them that the system does not capture any of their data from their Facebook or Twitter account.  Reassure them that they can unlink their social media accounts at any point with a click of a button.

You can also send out an email or SMS text to all volunteers asking them to link up their account, a prompt every six months will not annoy the volunteers who have already linked their accounts, and will also act as a reminder to those who haven’t.

If you have any further questions regarding this subject then please do not hesitate to raise a support ticket or phone the support line.

 

Version 6.5 Update

Version 6.5 of VolunteerKinetic has now been rolled out across all systems. It represents a minor update to the software and contains the following key features.

Ability to Share Opportunities With Other Systems

You can now request your system to be linked with another system, allowing you to promote your opportunities to a wider cohort of volunteers. This update originated from GreaterSport where all 10 local authorities and 3 university systems have now been linked together across Greater Manchester, so when a provider or administrator creates an opportunity in any of the 13 systems they are asked if they want to share with their larger network.

How To Link Systems

1) Raise a support ticket detailing which system you want to be linked to.
2) Once your system is linked, you will see an additional question when creating opportunities (shown below), if you change this option to YES then the opportunity will be made available across all systems within that linked group.

Example: If you are only linked to one other system, by selecting YES your opportunity will be viewed by volunteers on both systems.

Capture

These external volunteers will be able to join the opportunity and the provider of the opportunity will be able to see the volunteers basic information and communicate with them in the normal way. So it will look and feel no different to the volunteers or providers.

The logged hours will belong to the system the opportunity is created in. But admins will be able to see a report showing how many hours their volunteers have done on external opportunities.

If you would like your system to be linked to another organisation the please let us know (obviously this will require consent from all parties).

Custom Areas

Administrators can now setup and search volunteers via their own set of geographical areas. So when the admin goes to the FIND VOLUNTEERS screen and clicks on the TOGGLE MORE SEARCH OPTIONS button they can choose to search for volunteers who come from their defined area list.

To do this you will need to raise a support ticket requesting an AREAS template, we will then send you an Excel spreadsheet with a list of all Outcodes in the UK.

Note: Outcodes are the first part of a postcode eg. L2 4GH the outcode would be L2, or M32 5KG   the outcode would be M32.

Once you have completed the spreadsheet and sent it back, we will upload it to your system and the extra fields will appear on the RESIDENT IN AREA dropdown as shown below:

Capture

Provider Groups

A number of our customers will be using VolunteerKinetic to manage support programs such as Sports Leaders programmes or Duke of Edinburgh which includes recording and monitoring young peoples volunteering activity.

In this release we have enabled providers to create their own groups and move their volunteers between these groups. This will allow schools, that are providers to place their students in their corresponding class or Sports Leaders group and target opportunities and communications to them directly.

In addition we now allow volunteers to register via providers profile page, this automatically links the volunteer to the provider so the provider can see their logged hours and communicate with them.

Providers can also direct volunteers to a REGISTER AND GROUP page (shown below) this looks the same as the normal providers profile page but it allows volunteers to select a provider group when they register (eg. sports leaders L1) this will automatically put the volunteer into a specific provider group saving the provider the hastle of manually grouping them.

Capture

Reporting Snapshot

Just a quick change at the top of the REPORTING > REPORTING & ANALYSIS page to give some basic stats about your members. This shows the same opportunity stats as on the home page but also adds average age plus minimum and maximum age.

Interestingly this has brought to light an issue where genuine accounts have been added with seemingly incorrect birthdates giving some very young volunteers! It appears that people are entering the right day and month but not the correct year.

We will look at ways to make this less likely and will also be contacted all younger members (<16) to ask them to check and correct their profiles if their birthdate is incorrect.CaptureThere are also the usual small improvements, bug fixes and layout changes that all help to put a shine on the user interface. Still big news to come about version 7, TeamKinetic and our national site.

Volunteer clinic provides care, supplies to Special Olympics athletes – LA Times

http://www.latimes.com/local/california/la-me-adv-healthy-special-olympics-20150731-story.html

The Special Olympics is truly a bona-fide international event but it’s athletes often require a little more care and attention.  This article gives a great example of how professional services for events of this nature can be safely provided by the voluntary sector.

If you have a story about Volunteers providing a service in exceptional circumstances we would love to hear.  Get in touch at info@smarterindesign.com.

Is it time to look at the third sector afresh?

http://www.kingsfund.org.uk/blog/2015/06/it-time-look-third-sector-afresh#comment-544311

The role of the 3rd Sector in the delivery of Health and Social care may be the only long term way to ensure some services survive.  This fantastic article from Sarah Swindley, Chief Executive, Lancashire Women’s Centres outlines some of the major problems but also shed some light on the potential benefits.

 

 

How do we best define and articulate the role of the voluntary sector in health and social care? I’ve been asking myself that question increasingly regularly.

I run Lancashire Women’s Centres – a medium-sized regional charity working across a number of areas, including health, social care and criminal justice. As well as being a charity, we are also a company, a provider delivering NHS contracts and part of a private-sector-led criminal justice supply chain. The boundaries between the sectors are so blurred they’re becoming hard to see. However, we retain at our heart a set of core values to offer the best services to the most vulnerable in our communities and to have the basic aim of putting ourselves out of business by not being needed any more.

In 2013, Lancashire Women’s Centres was the overall winner of the GSK IMPACT Awards, funded by GSK and run in partnership with The King’s Fund and awarded annually to recognise and reward charities doing excellent work to improve people’s health. One of the key benefits of winning this award is the opportunity to join a growing and formidable network of past winners. As a group, we regularly get together to build our leadership skills, to share challenges and solutions and to shape our relationship with The King’s Fund, the NHS and the wider health and social care system. The knowledge and expertise we bring from running a range of successful health charities is there for commissioners and policy-makers to use and draw from. But how far is this expertise recognised?

The external environment since we won has changed fairly dramatically, with integration of health and social care becoming one of the key challenges to be addressed by the NHS five year forward view. However, despite the recognition in the Forward View that ‘voluntary organisations often have an impact well beyond what statutory services alone can achieve’, from the discussions we’ve had locally and nationally, it appears that the third sector is still poorly represented in successful integrated partnerships. Why is that? How do we better articulate our ‘offer’ and how it fits into an integrated model?

There are some considerable barriers to integration. Looking from the sidelines I see the practical issues – pay scales, organisational culture, information-sharing and measurement to name a few – which mean local authorities and clinical commissioning groups (CCGs) have difficult conversations ahead. Bringing volunteers into the picture as recognised assets who will support outcomes in health and social care and add to workforce capacity is only just starting to happen.

When thinking about writing this blog, I hosted a roundtable for local health leaders from CCGs and public health – to gauge their view of the sector and understand how they saw us fitting into the developing plans. It was apparent that there is a definite appetite and willingness to engage with the third sector, although lots of energy has been spent trying to find a single point of contact, which seems to be causing some paralysis. Working through consortia and partnerships goes some way to addressing this, but I wonder if the same would be asked of the private sector?

Much of the third sector is well able to operate with maturity in a competitive market place. The skills and delivery models within the sector go far beyond delivering volunteer-led services to older people, vital though this work is. Third sector organisations provide flexible and diverse services within health and social care, reaching and benefiting communities often most distanced from statutory services.

I would like third sector organisations to be treated as providers that are already modelling integrated commissioning. Lancashire Women’s Centres work holistically across silos to reduce individuals’ vulnerability and help them to reach their potential. If you help someone to free themselves from debt, improve their literacy, live safely without fear of abuse, then as a consequence their health improves, their management of their long-term conditions improves, their attendance at A&E reduces, and their risk of suicide decreases. Commissioners are starting to understand that.

There is a view that what the third sector offers can be replicated and driven from inside the NHS, that community programmes can be bolted onto clinical services. I would argue this is the wrong way round and is the most expensive option; I advocate getting clinicians out and into communities. My vision for Lancashire Women’s Centres over the next couple of years is for us to have access to GPs that ‘belong’ to the service users – who will be able to prescribe medication or send for X-ray in a responsive way that fits those with complex needs who might not turn up for an appointment because they are scared to go out in case the bailiffs come, or are so wracked with anxiety they can’t get out of the door.

So let the third sector be round the table when plans for communities are being shaped – we understand this is no guarantee of future funding, but we have links to communities and patients that can help shape services in new ways.

 

 

Volunteer Week

NC839 Volunteers Week LogoAnother year and another Volunteer week flies by.  This year the team here at VolunteerKinetic decided to look at our customers to see some of the amazing work they did to support this important week in the Volunteering Calender.

Glasgow Life started us off with a great campaign that celebrated the importance of volunteers, using VolunteerKinetics new “Thumbs Up” feedback the team up in Glasgow ran the #bigthumbsup where people were asked to post tweets and pictures of the people who made a difference in their communities.  The response was amazing with literally 1000’s of big thumbs up from groups right across the city.    We really loved this picture of Judy Murry with some of the amazing tennis volunteers. 606471072486195200

 

In Greater Manchester the guys at GreaterSport and across the 10 local authorities used this opportunity to soft launch  the brand new GreaterManchester Volunteer Improvement Programme or VIP as we are calling it.  GreaterSport ran a series of articles showing how their staff have all come from Volunteering, Karens Story  is a really good example for all graduates who want to get a job in sport.

Manchester VSB was re-branded to become Manchester VIP with news letters and events across the city to get more people signed up and volunteering, and just weeks after launch Wigan VIP smashed through the 100 volunteer mark on the back of thw work they have done since joining the VIP.  Over the next few months we will be tracking carefully the joined up work across Greater Manchester involving the Universities, CSp, the local authorities and some of the NGBs.

In Cardiff the team at Cardiff Met continued their amazing work, teaming up with Park Run and Save the children as well as focusing on recruiting more women and girls on to their programme.  Gareth at Sport Cardiff always puts on a great show for Volunteer week.

Here at VolunteerKinetic we did not want to be left behind, with all this good work so all the team got out and got involved, I personally committed to join my local football team committee, whilst Rolf continued his work with the guys at the Manchester Softball league.  Next year our aim is to make Volunteer Week an even bigger success, I hope you are all here to join us.

 

The importance of social media in sport – Telegraph

http://www.telegraph.co.uk/sponsored/business/business-sport-series/11691416/social-media-in-sport.html

Social Media can be used to generate participation excitement and growth for your sport. . Are you using it right?

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