Author: Chris Martin Page 11 of 13

Police budget cuts: unpaid volunteers now used in key roles

Forces are taking on helpers for forensics and at crime scenes as cuts bite, says union

Police using Volunteers for key jobs (Guardian 19/10/14)

Daniel Boffey
The Observer, Saturday 18 October 2014 21.20 BST

police image for blog

Beat officers: Police on crowd control at a property fair at Olympia, London, last week.

Their numbers have been cut by 20% in recent years. Photograph: STEFAN WERMUTH/REUTERS

Police forces are quietly taking on unpaid volunteers as crime scene investigators, forensic experts and emergency planning officers as 20% budget cuts bite, it can be revealed.
Forces across the country have been taking on volunteers to fill some of the most sensitive police staff roles and some are seeking to escalate their recruitment drives. There are now 9,000 police support volunteers replacing 15,000 staff jobs lost since 2010. Some forces report plans to double or triple their voluntary staff in the next year.

A report by the public sector union, Unison, due to be published on Monday, complains that there has been no public debate about the trend for volunteers to move from peripheral roles, such as chaplain or custody visitors, to key positions. Home Office guidance on police support officers stipulates that volunteers should not under any circumstance replace the roles of directly employed police staff. Yet responses to Unison’s freedom of information requests provide a long list of job roles carried out by volunteers, many of which have been or are paid roles. These include involvement in forensics, crime scenes, the drug testing of people in custody, emergency planning, property detention, deployment management and the provision of scientific support.

The authors of the union’s report, Home Guard of Police Support Volunteers to Fill in for Police Cuts, write: “The idea of police volunteers has a long history in the shape of neighbourhood watch and the special constabulary. However, the recent rapid rise in the number, and the exponential growth in the roles of police support volunteers, breaks any consensus that may have existed around volunteering for, or with, the police. The impact of the cuts on the police staff workforce has been particularly savage, with 15,000 jobs being cut across forces between 2010 and 2014.

“In this new era of scarce resources, holding to the historic Home Office principles for volunteering schemes has become that much harder. In this report, Unison suggests that these ground rules are now being regularly breached and are in need of urgent review.”

The forces reporting the highest number of volunteers are Thames Valley with 70,459, Surrey with 32,000 and West Yorkshire with 19,432, although Unison say that they do not have an issue with many of the roles filled.

The report also reveals that there have been moves by some within the College of Policing to introduce unpaid police community support officers (PCSOs). Lincolnshire and Northampton police forces were said to be willing to pilot the proposal. PCSOs are civilian members of police staff employed as uniformed non-warranted officers. Pay for PCSOs varies from force to force from between around £16,000 to around £27,000 a year, but there have been widespread redundancies in recent years.

Unison say that with the support of others within the college, the idea of supplementing their ranks with unpaid volunteers had been blocked for now, but they warn of “a worrying trend”.

The revelation comes as police staff in England and Wales, including community support officers and fingerprint officers, are to be balloted for industrial action in protest at a 1% pay offer.

Last week unions representing civilian staff said they were angry that after a two-year pay freeze they were being subjected to the same restrictions as other public sector workers. NHS staff, including midwives and nurses, went on strike on Monday.

Deputy Chief Constable Martin Jelley at Northamptonshire Police, which is doubling its voluntary staff to 1,000, and where some volunteers are employed in forensics or intelligence, said: “We have many volunteers who assist us in a wide variety of ways, as do many other organisations; they provide important support to our officers and staff, helping keep our communities safe.” Policing minister Mike Penning said the deployment of volunteers was the responsibility of each force. He said: “This flexible approach allows forces to respond to the individual needs and priorities of their local communities.”

Sports Volunteering Conference is a huge success for TeamKinetic and Manchester Metropolitan University

It is with a huge sense of pride we are happy to announce the Sports Volunteering Conference run in partnership with Manchester Metropolitan University is to return again next year. This year’s event was a real pleasure to be involved in and although we have learned some really useful lessons for the next event, we are already planning and looking forward.

The day was filled with positive stories about how Volunteering and the volunteers themselves make such a difference to events, organisations, and everyday sports people.  Hearing from a wide range of speakers who shared their experiences on the Olympics, the Commonwealth Games, Universities and just about everything else in between was really inspiring.

The conference was also an opportunity to pose some difficult questions that as Volunteer organisers and and strategic planners we need to look at.  It was clear that there is a real need for greater insight and understanding about what motivates volunteers, are there different types of volunteers and how we get our clubs to better engage with a wider Volunteer workforce.

Over the next few days we will be releasing some more notes on the event and the slides that were used by the presenters so please feel free to share and use as you require, and I look forward to seeing you all at our next event in 2015.

MCC logo
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Launch of TeamKinetic Administrators Forum

We are very excited to announce the release of our new online Administrators Forum aimed at helping our users get the most out of their system.

Administrators can access the forum anytime from within the system by going to HELP>COMMUNITY from the upper menu. Once you have entered your username and password (which is the same as your normal administrator login details) you will have access to a large library of information to assist you with all aspects of the system from how to use specific functions to tips and tricks from other administrators.

2014-10-08 14_32_34-Admin Community

Quick Start Guide

If you are a new user you can quickly get started on the system by working your way through the Quick Start Guide. The section takes you through the basic setup options to get you up and running, this is followed by a step-by-step guide to creating your first opportunity.

User Guide

Whether you are using the system for the first time or whether you are a Volunteer Kinetic guru, there is some great information within the user manual to help you get the most out of your system.

Knowledge Share

If you are an experienced user of VolunteerKinetic then we would really appreciate it if you could share your knowledge with other administrators via the Knowledge Share section of the forum.

Whether your tips are system-related or simply how to get more volunteers on your system, your experience will benefit other administrators with their volunteer programmes.

System Updates & Bug Fixes

A detailed description of what system changes have been applied with each update, including step-by-step guides to utilising new functionality.


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TeamKinetic Update 5.1

After locking our developers in the basement for a number of weeks, TeamKinetic Update 5.1 is ready to launch with some cracking updates to your system.

Flexible Opportunities

For those of you who are not familiar with ‘flexible opportunities’, they are one of the three types of opportunities you can create within VolunteerKinetic (regular, non-regular and flexible opportunities).  It is used for opportunities where you are not sure when the volunteer will be attending, and allows the volunteer and provider to log their hours as and when they do them.

Screen Shot 07-29-14 at 08.17 PM

Flexible opportunities do have a start and end date but they don’t have any set sessions, so the volunteer and provider are advised to agree between each other when the volunteer will attend.

Continual Logging

The new updated function allows volunteers and providers to log their hours multiple times during and after the opportunity has taken place, and VolunteerKinetic adds any logged hours onto their cumulative total for the opportunity.

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Log Continuous Hours

Maximum Hours

The provider of the opportunity is still requested to enter a maximum number of hours for the opportunity when it is first created.  Although this is usually a guess it gives the provider the chance to put a ceiling on the number of hours that a volunteer can log, and if required it can always be changed by the provider via the EDIT OPPORTUNITY page.  The maximum number of hours can now be defined by the provider in either DAYS or HOURS, where each day is assumed to consist of 7 Hours.  For example; a flexible opportunity with a maximum length of 3 days would only allow the volunteer to log 21 hours.

Auto Suspend Date

When providers create an opportunity they have the option of suspending it before the opportunity starts.  This is usually used on large events to give time for the provider to organise the volunteers and send them relevant communications prior to the event taking place.  A small issue was identified where the system was suspending opportunities the day before the desired suspend date.  This has now been resolved meaning that if you set the Auto-Suspend date to 1st January, the opportunity will be available for volunteers to join until midnight on 1st January.

Registration Page Update

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Select Country

The registration page now requires volunteers to enter their COUNTRY from a drop-down list.  This is defaulted to UK, but if they choose a different country it will make their POSTCODE and COUNTY field non-mandatory.

At present the country is not available to view or edit anywhere other than the volunteer’s registration screen, it is simply there to allow volunteers from other countries to be able to register. In our Version 6 release, we plan to fully integrate this field throughout the system, allowing all users (volunteers, providers and admins) to view and edit this information where applicable.  These volunteers will also show on the Map report, where they will appear in the centre of their country giving you an indication of your volunteers spread around the world, but more information on this will be available after version 6 is released.

Copying Opportunities

Administrators and providers have always had the ability to copy opportunities.  This is often used when a provider (or admin) needs to create a number of similar opportunities, where maybe the only difference is when the session takes place.  The updated ‘copy opportunity’ function automatically updates the START DATE and END DATE of the opportunity by checking the first and last session date within the opportunity, whereas this had to be changed manually after the session dates were changed.

That is all in terms of major changes, we have our Version 6 update to come out soon with some major changes and fantastic new functions for you to play with.  Please let us know if you come across any issues with the functions mentioned above, and as always we will be delighted for any feedback.


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Further Evidence That Gamification Works

GamificationAs our current customers are aware, there is a number of functions within VolunteerKinetic which utilise gamification to incentivise volunteers to log their hours.  The main function for this is through digital badges which are clearly visible within the volunteers dashboard when they login.  The badges change as the volunteer records more hours within the system.

Recent research has shown that there is evidence that this approach can have a real impact on users actions:

http://www.inc.com/graham-winfrey/how-businesses-use-gamification.html

Join In and ITV use TeamKinetic to power their volunteer recruitment for World Cup event fever pitch.

fever pitch

250 volunteers have contributed more than 5000 volunteering hours in 25 World Cup days.

London 2012 Olympic and Paralympic legacy charity Join In have been working with ITV to provide volunteer support for their major summer of sport.

‘Fever Pitch’ is ITV’s flagship World Cup community programme, using the power of their coverage from Brazil, alongside some of the world’s finest international beach soccer teams to inspire more than 2,000 kids and community members from around Manchester to be active this summer.

ITV have brought a flavour of Copacabana to the old Granada Studios with a 3,000 capacity arena, samba dancing and a real beach right in the middle of the city.

Join In are the home of the London 2012 ‘Games Makers’ and their volunteers have a reputation for making grassroots sports events extra special. Supporting local children and young people during the day get a taste of playing on the beach and then in the evening bringing the Brazil in spirit to life.

As the event is running for 25 days, it required lots of motivated volunteers. Join In approached Manchester City Council who already have a very successful Volunteer program – the Manchester VSB – which is powered by TeamKinetic.

TeamKinetic worked with Join In to build an area of the VSB that allowed them to recruit and manage their Volunteers, using social media and an SMS campaign to recruit over 250 individuals in less than one month.

Dom Streeter Head of Campaigns at Join In said:

“We’d like to extend a huge thanks to TeamKinetic. Chris and his team have been superb to work with on this project – reliable, helpful and on hand with valuable local insight. Most importantly, they have delivered, in what was a very short turnaround time.

The 250 volunteers recruited have helped us power ITV Fever Pitch and the many thousands who’ve attended this event have had a wonderful experience because of their enthusiasm, dedication and sense of fun.”


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Manchester City Council join the conference team and look to link the conference to the Sainsburys School Games

city council logo

Manchester Sports Development have announced their support for the MMU Volunteer Conference – Turning potential into legacy. MMU and Manchester Sports Development have both run very successful volunteer programs and according to Snr Development Officer Phil Clarke “volunteers are integral to Manchester’s plans but we also recognise the monumental effort it takes to manage this program. Over the last 5 years we have seen over 5000 volunteers and delivered 35000 hours of delivery through the use of VolunteerKinetic. Partnering with MMU to look at how we manage that more effectively clearly made sense.”

“Linking up our work on the Sainsburys School Games which is a huge volunteer event and our wider volunteer program, we hope we can share some of our experience with a wider audience”

MMU announce partnership with TeamKinetic for inaugural Volunteering in Sport conference

Manchester Metropolitan University (MMU) Business School have announced that they will be running an inaugural conference on the management of Sports Volunteering in partnership with TeamKinetic.

The conference titled Turning Potential into Legacy has been planned for September 10th 2014. Although we are not yet able to announce a full lineup of speakers, we can confirm a fabulous venue.

The conference is aimed at organisations and individuals who have a role in recruiting, managing and deploying volunteers as well as those with a strategic view of volunteer development.

Catherine Elliott – Senior Lecturer, MMU Sports Management said:

“We want to create a place where volunteering can be examined and debated in a professional manner. We want to start the conversation to examine the role of the Volunteer so we can start to evaluate the value and potential. We want it to reflect the dynamism of the volunteer space, with practical workshops and lots of real-world experience being discussed.

MMU have been using TeamKinetic for years and in this time, have seen a huge increase in student participation in work placements and volunteering.

The MMU Volunteering portal homepage

Steve Mansfield, Principal Lecturer, Department of Management said:

“From the Manchester Commonwealth Games legacy through to London 2012, the rise of the Volunteer phenomenon is something (from a business perspective) which needs further examination. We wanted to look at the value if people giving their time and it’s potential as a disruptive force.”


You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

England Hockey deploy VolunteerKinetic as their volunteer Management System

We are glad to announce that England Hockey are now utilising TeamKinetic as their volunteer management system. 

It will be used to manage all of the up-and-coming England Hockey events, allowing their volunteers to sign up and log their volunteer hours at their convenience. They can also make use of our accreditation features, such as badge printing and event role management.

This is exciting news with some big international events on the horizon including:

  • European Championships
  • Investec London Cup
  • Champions Trophy
  • World League Semi-Finals
  • Womens World Cup

Along with these large events, England Hockey will also be running many domestic tournaments offering volunteers a variety of exciting opportunities on the Queen Elizabeth Olympic Park.


Are you looking for a volunteer management system for your volunteers and events? Look no further than TeamKinetic. We’ll make volunteering easier for everyone within your organisation.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

The Birth of TeamKinetic

I am often asked how TeamKinetic began, so I thought it was time I shared this thrilling story of necessity and innovation into TeamKinetic’s history. 

The story begins on a dark and stormy night (which is normal weather for Manchester). Back in the year 2008, when Manchester Sports Development team (who are part of Manchester City Council) would normally be faced with the annual ritual of producing and distributing their volunteering brochure to local sports clubs and leisure facilities.

The process used to be extremely time-consuming and costly, and was often out of date before it reached the recipients.  Government spending cutbacks meant they had to abandon the brochures and forced a rethink on how they communicated with the public. They were left with a conundrum; how to sustain their volunteer management programme and communicate with the public, with a smaller budget.

A review revealed what was needed was a One-Stop-Shop for sports volunteering, which not only connected volunteers with providers, but also allowed them to measure the success of the volunteer programme.  After an extensive search, they realised that the solution was not being offered by any existing software. They contacted TeamKinetic and the development of an internet-based volunteer management system that had multi-level functionality was born.

TeamKinetic was officially launched in 2009 with 100 volunteers taken from their original spreadsheets. The aim was to reach 500 volunteers within two years. Existing volunteers and sports clubs were informed of the new system via mail shots, phone calls and word of mouth.

TeamKinetic enabled them to reach 500 sport volunteers in less than six months, and 4,000 active volunteers registered on the system within the first 3 years.

Due to the efficiency of the system, the administrator only spends 1.5 days per week managing the volunteers, allowing them more time to get out of the office and promote their programme.

As a result of this success the VolunteerKinetic system will now be utilised by Community and Cultural Services and Manchester City Council plan to roll it out across all types of volunteering within Manchester

Craig Abel
Volunteer Development Officer – Manchester Sport Development

Craig and Paralympic Lantern

“The one-stop-shop approach has made my life much easier, its a more efficient service for volunteers and people who need volunteers. It gives me the ability to reach more people and get out of the office to promote volunteering rather than being bogged down with the logistics of running a volunteer programme.

We are very happy with the system, and the fact that it is now being rolled out across the community and cultural services highlights its success, and has allowed us to extend the approach from sports volunteering to all types of volunteering within Manchester.”

Graham Hurstel
Neighborhood Development Manager – Manchester Sport Development

“Volunteer Kinetic has revolutionised volunteering for us. It’s a more effective service for volunteers and providers and it allows us to reach far more people. The management features allow me to utilise my resources more efficiently which means great value for money.”

“The Social media (Facebook, Twitter and WordPress) functionality within the system is an effective marketing tool that allows for volunteer-led promotion, access to a much richer data set, a wider range of KPI reports and an understanding of the geographical spread of volunteers. The soon-to-be-released Smartphone app will only accelerate the growth of an already successful volunteer programme for us.”


Want to see how TeamKinetic can make volunteering easier for you? Contact us today.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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