The latest minor release is out in the wild now. Here are the big things to watch out for in the new TeamKinetic update.
Tempo Time Credit Integration
This is super exciting and we will be covering this in some other posts and communications.
If you join the Tempo Time Credit scheme, your volunteers will be able to exchange hours they log in TeamKinetic for real-world rewards in their local area. It’s a fantastic way to reward and recognise your volunteers.
The process is fully integrated and volunteers can register and exchange hours from right within the TeamKinetic app. You can find out more on the Tempo website.
Please fill out this form if you’re interested: https://forms.gle/ryvW7cs3yGJGNnV26
First Advantage Digital Check Integration
Another first for volunteer management software. We have integrated the First Advantage digital and criminal check service right into the TeamKinetic app.
As an admin, all you need to do is select the volunteer whose identity you want to check or perform a criminal check on and hit a single button! The volunteer will be contacted to download an identity check app to their phone, proceed to verify their identity, and then the criminal check will be performed and the results fed straight back into TeamKinetic. We expect most checks to be completed within 48 hours.
It’s also possible to perform in-person identity checks and just use the service to complete the criminal check if you are satisfied with the documents presented.
If you’re interested in integrating your identity and criminal checks directly into your volunteer programme, please fill out this form: https://forms.gle/ryvW7cs3yGJGNnV26
Gender and Birth Sex
We have now successfully decoupled our gender and birth sex questions. Previously we collected the birth sex answer as part of the gender question and you might have noticed that Female/Male was always appended to your own gender list.
We used this answer to define a birth sex of female or male so that if opportunity creators restricted an opportunity by sex we could correctly identify those volunteers that matched.
We’ve been monitoring the usage of the sex-restricted opportunities and it has been going down and down so we decided it was the right time to break this a little so we can get our gender/sex position correct.
You’ll see two new options in the Super Admin Settings > Options menu under the registration section that you can use to switch on/off the Birth Sex and Gender questions. If enabled the questions will be asked at registration and also within the volunteers profile.
If your organisation has no sex-restricted opportunities then the birth sex question will be switched off. We have also retained the female/male responses in your gender lists, but they are now editable, and if you wish you could remove them and use cisgender or whatever your organisation prefers.
Disability and Support Questions
We have also split up this section into two optional registration questions so you can choose to ask if a volunteer considers themselves disabled and/or if they have any extra support issues. We know that for some organisations it is not appropriate to ask or record if a volunteer is disabled but it’s still useful to know about any support issues you can help with.
These options can be found in the REGISTRATION section of the Super Admin Settings > Options menu.
Along with the now optional sex and gender questions you can now have a really minimal registration page which we would always advocate if you don’t need the extra data.
Auto Deletion of Volunteers
We recognise that storing old data can be an issue, both for GDPR and reporting. It has always been possible to delete volunteers based on a filter like login activity but it was manual. We have added a new feature where you can switch on auto deletion and enter the period of inactivity after which to remove the volunteers.
Matching volunteers will be marked for deletion if they have not logged in within the period you specify, which is 12 months by default. Then after 48 hours, they will be removed and their hours saved in the usual way for deleted volunteers.
Recording No-Shows
For some of our customers, no-shows can be a real issue and while it has been possible to check volunteers in via the day schedule report page, and for volunteers to self-report as a no-show, we’ve not supported an admin method to record the no-show.
You can now do this for single or multiple sessions in the past from the Log Hours section of the opportunity management page. This data is being recorded and once we have some more to work with we will be reporting this data back via the reporting pages and volunteer management page.
Volunteer Status
In the past we have had three possible statuses for a volunteer; newly registered with no access, access granted, and access revoked. We have extended this to include a retired status, a revoked due to safeguarding issues, and an under-review status. These status changes have also been added to the webhook actions so your connected applications can be notified when a volunteer’s status changes.
More Automated Notifications
We’ve added a few more email notifications to try and streamline the pre and post-session operation.
If you utilise the custom opp joining email to let your volunteers know more details about the opportunity once they have joined, then we will resend that email the day before a volunteer’s next session, just to remind them!
We have also added an editable post-opportunity period setting so that you can control how long after a volunteer’s last session on an opportunity they receive the post-opp reminder email (or you can switch it off entirely). If the opportunity has a post-opp survey or document this will be appended to the email.
The eagle-eyed amongst you will also notice in that screenshot that you can now also choose to include or exclude events in the weekly email newsletter that is sent every Friday.
There is of course, as always, the usual bug fixes and small changes that we hope make your day-to-day interaction with TeamKinetic better and better.
Many thanks to all our customers who open support tickets and new feature requests that helped shape this TeamKinetic update…keep them coming in!
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