I think everyone would agree that 2020 was a bit of a rubbish year. Between the pandemic, Brexit and Trump we saw some of the very best and worst of human nature play out in front of our eyes. As we head into 2021, we at TeamKinetic think we can make the world a slightly better place to be. As part of our first meeting back as a team, we discussed what our hopes for 2021 look like and our resolutions to help us get there.  We thought it might be nice to share these with the internet and challenge you to come up with your own resolutions to share with us.

Personal Resolutions

Here’s what the team are thinking about for 2021:

Company Resolutions

As a company we have set ourselves some resolutions and goals as we look to come out of the pandemic stronger. We want to share these with our customers, so you can hold us to account if you think we are coming up short.

TeamKinetic will be investing time on our UX/UI across our product as we look to standardise and modernise the interface.  We’ll be giving special attention to mobile and small-screen usage as we think this will be the number one way volunteers interact with our services in 2021.

We have plans to improve how opportunities can be created with a new approach based around the creation of ‘roles’.  This is a really big change for TeamKinetic so you are likely to see this feature set develop over the next 12 months. We’re excited for you to see what we have in mind with this.

We are looking at DBS/ PVG and other forms of ID verification that can be undertaken directly in your TeamKinetic application.  We want to reduce your administrative burden and save you money on the cost of administering criminal record checks.

This year we want to build on our customer steering group with more interaction and feedback from you, our customers.  We will be launching our customer attitudes and satisfaction survey which we hope you will get involved with.  We are developing new tools that will help us understand how you use TeamKinetic. Also, we’re launching our supplementary training that you can access to improve what you get out of TeamKinetic.

Last year saw some huge new features added to TeamKinetic. We will be continuing to refine and explore where these go next. We hope you will be with us to share your thoughts and opinions on what we do.

Here’s to 2021.

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