Most local authorities are now under significant pressure to realise savings with reduced funding in most areas, especially sports and leisure. The question is how do you increase productivity at the same time as reducing workload? How can local authorities effectively manage their volunteers?

As you are probably aware the solution in regards to volunteering is relatively straightforward, the organisation needs to employ a service which matches volunteers and volunteer opportunities with minimal interaction by the administrator, but at the same time can collect all the relevant KPI information (including number of volunteer hours) to allow you analyse the success of your volunteer service.

Manchester City Council using TeamKinetic

Five years ago, Manchester City Council were looking for a system which could achieve all of the above objectives. However, they realised that all the current systems on the market were heavily reliant on an administrator entering large amounts of information into the system.  Reporting and communications were limited, with no links to social media networks (Facebook, Twitter etc.). This is how a large portion of the general public communicates nowadays. In short, the systems available were not fit for purpose.

With this in mind, they approached ‘TeamKinetic’ and developed a volunteer service which could meet their requirements. Since then, the system has grown from strength to strength.

Volunteering numbers in Manchester have increased from 30 to over 3000 in the last 18 months. Due to the efficiency of the service, the administrator only spends 2.5 days per week dealing with these volunteers, enabling them to focus their attention on promoting volunteering rather than getting caught up in phone calls and data entry.

If you are interested in viewing a demonstration of the volunteer management service that is currently in use by Manchester (MCRVIP). The service is called ‘TeamKinetic’ and it has had a big impact within Manchester and other local authorities across the UK with considerable financial savings and a considerable drop in cost per volunteer hour.

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