As we embark on a new year, you may be feeling that it’s time to refresh your volunteer management style. Whether you do or do not currently use TeamKinetic, there is always room to improve your process and maximise volunteer management opportunities.
Digital Deep Dive
Are you making TeamKinetic work hard for you? With a wealth of features and regular updates, it is easy to overlook certain areas! Setting aside time to review your use of TeamKinetic will save time in the long run. Booking a session with our implementation manager will help you directly address the redundant areas of your system. Or, attend free masterclasses to address specific areas. For example, if you want to improve your use of transactional and bulk emailing, our ‘communicating with users’ masterclass is coming up! Simply go to Help and Support > Extra training in your system.
If you are not a TeamKinetic user, that does not necessarily mean you don’t do anything digitally! Reviewing your current volunteer management will reveal the areas for improvement. For example, a disorganised scheduling or rota system. Knowing your current sticking points is a great start if you decide to streamline your volunteer management. This can help frame your volunteer management software search.
Networking
Touching base with other organisations in your local area or network can also be insightful. Peer-to-peer learning is a way to test whether your volunteering patterns are also being seen by others. Together you can tackle these issues and even become part of a region-wide volunteering network. For example, TeamKinetic users in the Liverpool City Region have joined forces. As a result, volunteers can access opportunities from across the region. If you are currently a TeamKinetic user, through referral you can build your network and experience the benefits of a wider volunteer community.
Are you Listening to your Volunteers?
Encouraging your volunteers and admins to leave feedback on volunteering opportunities is a great way to stay on track. As with your other volunteer data, feedback can be monitored and tracked within your TeamKinetic volunteer management system. Responding to the feedback is the most crucial step. Think of your volunteers as a part of your team, providing clarity and direction. Do you periodically send out volunteer surveys? Surveys can also be distributed from within TeamKinetic. Surveys will help to paint a broader, more long-term picture of the impact of any amendments you have made in response to feedback.
This may have made you wonder where there is any record of what your volunteers think! A lot of volunteering opportunities rely solely on verbal communication. Of course, in-person recognition and feedback are very valuable. However, when it comes to reviewing your volunteer programme, this can cause difficulties in providing substantive evidence of the volunteer experience. Consider implementing digital methods of recording volunteer feedback.
Communicate with Colleagues
Don’t assume that others in your department use TeamKinetic in the same way as you. Check in with your other admins to discover how they make the system work best for them. Booking on to one of our free open training sessions as a group is a great refresher and can help your team to regroup and align your efforts.
Equally, if you do not have a volunteer management system in place, you must work together. Initiating talks over the positives and difficulties of your current volunteer management is part of the review and refresh process. You may be unaware that another of your colleagues is struggling to collect volunteer references, for example.
Refer to Standards and Frameworks
Our upcoming Digital Toolkit in partnership with the AVM is set to be a go-to for organisations looking to improve their digital volunteer management. We are working to help Volunteer Managers and Leaders to consider and adopt the digital tools, systems and approaches that are right for them. If you have any questions or requests please contact Gethyn Williams, here. This a toolkit shaped by those who will benefit most!
Adhering to some Third Sector processes and accreditations can help boost the standard of your volunteering programmes. For example, ‘Investing in Volunteers’ or Volunteer Scotland’s ‘Volunteering Charter’.
Key Takeaways
Volunteer feedback, attendance, page visits and much more are logged within TeamKinetic. Don’t just collect volunteer data, review it! The third sector is a big community, make the most of this through networking and accessing the resources available to you. Similarly, communicate effectively within your organisation to ensure you are making the most of your current tools. If you would like a more formal refresh or extra training, TeamKinetic are always on hand to help! If you are not a TeamKinetic user and would like to see the system in action and discuss tailoring TeamKinetic to your needs, get in touch through the live chat pop-up here.
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