Tag: Case Study

How Willowbrook Hospice Transformed Their Volunteer Management…

The majority of work we refer to in Willowbrook Hospice’s case study is based on figures and interviews from the year 2020. This data has then influenced the extra research conducted in the hospice sector.

It is also worth noting that these figures are taken from the beginning of COVID-19 pandemic and with fewer people volunteering, the activity on the system we’ve recorded has been limited.

Before TeamKinetic

We’ve previously spoke to Willowbrook Hospice’s volunteer manager, Bev, about how they managed volunteers before TeamKinetic and what it was that made Willowbrook decide to look into a volunteer management system.
Before TeamKinetic, they were managing volunteers through an access database described by Bev as an “archaic system”- with no way of contacting volunteers. With the access database, they’re was no opportunity for interaction and Bev realised that they needed something that would better manage their volunteers.

They realised they needed something web-based that can be accessed from anywhere. The system previously in use was linked to the NHS SHK system, it couldn’t be accessed at any time or place. Willowbrook decided they needed something shop managers could also use; this when they decided to start looking for a volunteer management system and came across TeamKinetic.

Moving to TeamKinetic and Implementation

Willowbrook Hospice chose TeamKinetic after seeing how local we are, watching a number of videos on our YouTube channel and speaking with our Director of Sales, Chris.

At TeamKinetic, we are constantly changing and adapting to suit our customers needs. This was another factor that “sold” us to Willowbrook – they knew if they ever suggest anything, we will take it on board and look into adapting the system to include this. 

Regarding implementation, Bev openly mentioned that they needed “lots of planning”, but Steve, our Implementation Consultant, helped with all their planning needs. Willowbrook has numerous shops and with the way they manage their volunteers, it helped them to have a staged way of implementing the system.

They started with one shop first, and shop by shop they managed to get all their volunteers on board. Bev even mention that COVID-19 helped them in some ways; having shops closed gave them the time to fully roll out the system to the volunteers. Joining TeamKinetic also allowed them to have a “data cleanse” – speaking to volunteers who didn’t want to volunteer anymore. With a new system, Willowbrook now know that the volunteers they have registered are the ones who are active and want to volunteer.

COVID-19

COVID-19 affected everyone, including Willowbrook Hospice. While we’ve has multiple lockdowns, the Hospice’s nine shops have been closed during those times . The pandemic also meant that the fundraising team at Willowbrook had to come up with ways to ensure they came up with COVID-19 safe fundraising events. So, having TeamKinetic really helped them with managing their volunteers during COVID-19 safe events. This is what Bev had to say about using TeamKinetic for one of these events:

We had an event that came up where we could sell things in a local Garden Centre. It’s something we had to implement quite quickly because it was over Christmas and the garden centre had told us that if we wanted a stall to sell our Christmas cards and other things then we could. So within half an hour, I had created it on TeamKinetic and had it emailed out to all the volunteers. I would say within the hour, we filled up all the slots for two weeks worth of people volunteering for it. I think that raised over £2,000; without TeamKinetic that would never have happened.

Bev Neilson, volunteer manager at willowbrook hospice

As well as events, from a communication point they were able to stay in contact with volunteers throughout every stage of the pandemic; something that was very important to them. Before TeamKinetic, staying in touch with volunteers was “virtually impossible” and would have involved bulk emails which never worked because the NHS system was too slow for them. Now, they can email and text volunteers from one system with a click of a button.

In addition to this, having the TeamKinetic system available to them during the pandemic allowed them to set up a ‘befriending system’ between the volunteers. From this, they have been able to keep volunteers in touch with each other, solely from the private notes function on the TeamKinetic system.

Willowbrook’s Volunteering by Index of Mulitple Deprivation Rank (IMDR) For All Volunteers Registered Since 2020

This graph shows the number of Willowbrook Hospice volunteers by decile. That is the number of volunteers with a home postcode that is ranked using IMDR.

1 = bottom-ranked postcode area in bottom 10% ranked area of England

10 = top-ranked postcode area in the top 10% ranked area of England

These figures are interesting to see as volunteering is typically viewed as a traditionally middle-class activity. A report by NCVO supports this, as their statistics show 48 per cent of those who volunteered in the last 12 months have a degree compared to 20 per cent who have no qualifications. Some 42 per cent of unemployed people have never volunteered, compared to 21 per cent of those who work part-time.

This is of course also impacted by the fact that Greater Manchester has more postcode areas that fall into the bottom 50% according to the IMDR rank. Despite this factor, I believe it is captivating that despite these statistics, Manchester shows that poverty is not a defining factor in their willingness to volunteer.

When looking at this graph, it shows that Willowbrook has been able to recruit and retain volunteers from all different postcode ranks in England. Showing their inclusivity in welcoming all volunteers into their volunteering programme. 

Age

As evidence shows, volunteering is often found to be a pursuit of older individuals. This typically comes from them having more spare time to volunteer than others. Although Willowbrook’s figures around age profiles accurately represents this statement, their figures also show the rising ability to recruit younger volunteers. This comes from the use of TeamKinetic as their volunteer management system. We are able reduce barriers into volunteering, especially for younger volunteers who are digitally engaged through TeamKinetic. We also allow for a quicker and easier recruitment process, something that is favoured in young people volunteering.

Gender

Stereotypically, data from the voluntary sector normally suggests a divide of 60% female volunteers and 40% male volunteers. Linking to this, evidence and research online also suggests a gender split in hospice volunteering with far more female volunteers over male volunteers is common.


Therefore, these figures from Willowbrook are not surprising with over 3/4 of volunteers being female. Despite this, Willowbrook Hospice does demonstrate inclusivity in volunteers with a range of female, male, transgender, and non-binary volunteers getting involved in hospice volunteering. This shows the TeamKinetic system is successful in ensuring anybody can register to be a volunteer as however they identify, allowing further inclusivity in the voluntary sector.

Opportunity Data

Volunteers recorded 16,007 hours of volunteering in the system from 2020. These hours took place over 49 opportunities.

The top 8 most popular opportunities regarding the number of hours undertaken by volunteers are:

1 Retail
2 Admin
3 Fundraising Events
4 Teaching Roles
5 Reception
6 Gardening
7 Catering 
8 Driver

As you can see above, the top 8 most popular opportunities is a very diverse range. This shows that since Willowbrook has been using TeamKinetic they have been able to recuit volunteers onto a wide variety of volunteering opportunities. Since Willowbrook Hospice rasies a lot of their funds from their charity shops, it is not a shock to see retail at the most popoular choice. Alongside this, one off fundrasing events are always popular amongst the volunteering community.

Support

To conclude, when on our Enterprise Plan you get telephone support from 9:00 am-5:30 pm, online chat support, support tickets you can raise in the system, YouTube ‘How To’ videos, and Facebook groups and livestreams. From this, we asked Bev from Willowbrook Hospice, who is on the Enterprise Plan, how she found the support she has received from TeamKinetic. Here’s what she had to say:

So from the beginning, and I will say, the support has been absolutely fantastic. If I ever send an email or put a support ticket because I need something, the efficiency is fantastic and I think that it’s that personal touch we get from TeamKinetic. I think if we’d have gone to one of the bigger companies, we wouldn’t have got that.

With TeamKinetic, you never feel like any questions stupid,
because I have asked some really silly questions in the past, but actually they’ve come back and easily explained everything to me.

I also think the help videos have been really good. We’ve sent those through to shop managers for them to watch. And I think that’s helped them train them, so I would definitely say support has been absolutely fantastic and I can’t fault that at all.

BEV NEILSON, VOLUNTEER MANAGER AT WILLOWBROOK HOSPICE

Find Out More…

TeamKinetic helps to build better volunteer communities by providing great tools for volunteer managers that save time, increase impact and improve insight. Our goal is to make volunteering easy for everyone no matter what. But don’t take our word for it, why not check out our customer reviews.

For more information on how we can assist with your volunteer management and getting the best out of all your volunteers visit our website or contact us on – 0161 914 5757

Manchester City Council Case Study

Much of the work we will refer to in this paper is based on figures collected from May 2020 until present as this reflects the period where the MCR VIP project went live to the public. We will be explicit if we are referring to data from beyond that time.

It is also worth noting that much of the activity on the MCR VIP system was either stopped or severely limited during the COVID 19 response. This was in part due to the difficulties associated with face to face volunteering.

The City Council did not use TeamKinetic initially in it COVID response and as such the figures do not fairly represent the time as for a large period there was little traditional volunteer activity being undertaken which was being tracked or recorded in TeamKinetic

Implementation

The project got underway in late 2018 with a plan to identify and train service leads from Libraries, Galleries and Culture, Parks and Green Spaces, Sports, Neighbourhoods.

The initial implementation saw the formation of a project board. The initial Project Manager was Adam Neill but he left shortly after the formation of the project board. Other members of the board included Programme Manager Trevor Roberts. Strategic Lead – Neighbourhoods Mark Rainey, Project Manager – MCRVIP Elaine Mills, Physical Activity Officer and previous leads officer for MCR VIP Craig Abel and ICT Business Analyst Liz Avison. Other people who had input during the initial planning phase included corporate communications.

The initial rollout of the project saw a training plan developed that would train and support the “admin” users of the site. Volunteer leads were identified in each service area and a combination of onsite and virtual training days delivered. 22 MCC staff were trained as potential admin users of TeamKinetic.

In addition, it became apparent that to our support of the Admin users there was also a need to provide additional training to what was referred to as Providers. We ran training workshops for Provider level users across the services who engage volunteers. Over 70 officers were trained to act as Opportunity provider within the system, as well as undergoing additional training on how to work with and engaged volunteers both using the system and in the real world.

This work was delivered through a combination of speakers and events and was devised to raise the profile of volunteering amongst the various services and to provide basic “how-to” information for officers who may not have had much experience in managing and working with volunteers.

It also provided opportunities for system users to provide feedback on their experiences directly to TeamKinetic to support the ongoing development of the product.

Our soft launch target date with international volunteer’s week 20th-26th May 2019 though some activity had started before that date as the system was still being used across Sport and Events.

COVID-19

COVID-19 had a significant impact on traditional volunteering across Manchester as such activity on the system dropped to almost zero in April to June and has stayed way below the previous level since then.

It is also worth noting that much of the activity on the MCR VIP system was either stopped or severely limited during the COVID 19 response. This was in part due to the difficulties associated with face to face volunteering. TeamKinetic was used extensively across the UK in response to COVID-19 and continues to be used to support communities across the UK and TeamKinetic were recipients of an award from NHSx and NHS England concerning their community support features for at risk communities called TechForce-19.

The City Council did not use TeamKinetic initially in it COVID response and as such the figures do not fairly represent the time as for a large period there was little volunteer activity being undertaken which was being tracked or recorded in TeamKinetic.

It has been discussed with Elaine as to how the TeamKinetic COVID Community Task features could be explored for use across other civil contingency and resilience planning situations and as part of the ongoing COVID-19 and in specific response to mass testing and vaccinations when rolled out.

Data

Usage

A total of 1732 people signed up to the MCR VIP system since the 20th May of which 417 have gone is to become active, which is a rate of 24% for the year. If we only look at the year from May 2019 until March 2020 we see that rate is actually much closer to 44% so we can again assume COVID has had a significant impact on the activation of volunteers.

We normally expect to see in a TeamKinetic system for Local Government a rate of about 40-55% of volunteers who register become active within 12 months of registration.

Active means they have signed up and completed a volunteering opportunity and have had hours logged against that opportunity in the system. There has been a reduction in conversion rates this year again as a result of COVID-19.

Location and Economic Breakdown of MCR VIP Volunteers

The heat map below shows your volunteer density across the city and the surrounding boroughs. The bulk of the volunteers since May 2019 are Manchester residents but you can see pockets of activity across the all the neighbouring areas.

Heat map showing the volunteer density in Manchester city and surrounding boroughs.

Volunteering by Index of Multiple Deprivation Rank (IMDR) for all volunteers registered since 20th May 2019.

This chart includes all volunteers including those who reside outside Manchester.

The Graph shows the number of volunteers by decile. That is the number of volunteers with a home postcode that is ranked using IMDR.

1 = bottom-ranked postcode area in bottom 10% ranked area of England

10 = top-ranked postcode area in the top 10% ranked area of England

This data is interesting as volunteering is perceived to be a traditionally middle-class activity and this is generally supported by research from NCVO and Community Life Survey Data undertaken by DCMS.

What can be seen quite clearly from the MCR VIP data is that across Manchester and its surrounding areas Volunteering is very well represented in the areas of highest deprivation. This is of course impacted by the fact Greater Manchester has more areas that fall into the bottom 50% according to the IMDR rank, but I think it is also compelling that the people of Manchester demonstrate that poverty is not a defining factor in their willingness to volunteer.

This finding is even more important when you consider the following question.

‘Does volunteering in the UK contribute to increased personal wellbeing and health?’

Yes, it does. This question was the central topic of the Happy Days Report, published by State of Life in 2019. The report provides “the most robust quasi-causal estimates to date of the impact that volunteering has on an individual’s life satisfaction and self-perceived health.”

The paper finds that having volunteered in the last 12 months is associated with an increase in life satisfaction of 0.034 on a 1-7 scale in the first differences model. This corresponds to 0.057 on the ONS endorsed 0-10 scale if we apply a linear transformation. This effect is roughly comparable to living in a less deprived neighbourhood and also roughly equal in size to one-sixth of the increase in life satisfaction associated with full-time employment vs. being unemployed.

The Happy Days report shows that alongside life satisfaction, robust quasi-causal positive associations were also found between volunteering and self-reported general health, mental health measured by the GHQ index. There is also a positive association with the other ONS-endorsed measure of ‘feeling that things in life are worthwhile,’.

Volunteering is shown to have a positive impact on trust in all demographics and particularly those who start with a trust deficit (in the UK this is lower socioeconomic groups – ‘A Bit Rich’ 2019).

Mixing with people from different backgrounds is important and the 2019 ‘A Bit Rich’ study found that volunteering has a positive role to play on trust and social diversity/mixing:

• Volunteers have around two-thirds higher odds of reporting trust in people living in the neighbourhood, compared to non-volunteers.

• 44 per cent of all volunteers reported having mixed with people from different ethnic backgrounds or religions in the past 12 months, compared to only 31 per cent of the general population

The key finding of the research quoted above is that the evidence from the 2019 work on the diversity of income and ethnicity in volunteering (A Bit Rich and ABC of BAME) shows that the wellbeing and health benefits of volunteering are considerably higher for marginalized groups compared to other groups.

 

Age

The age profile of the MCR VIP volunteers is interesting as again it does not reflect national trends or patterns. Volunteering is often found to be a pursuit of older individuals, this often as a result of them having the time. The employment of a digital system such a TeamKinetic reduces barriers to entry especially for younger volunteers who are digitally engaged. It speeds up the process of volunteer recruitment, a significant factor in younger people volunteering.

Another significant consideration is that the MCR VIP system works seamlessly with Manchester University Sport and Manchester Metropolitan University Student Union system which are also powered by TeamKinetic. This ensures MCR VIP always has its opportunities available to young, motivated student volunteers.

Ethnicity

Volunteering on the MCR VIP system is as multi-cultural and diverse as the city the volunteers represent.  Volunteering across the UK tends to be thought of as a predominantly white activity but it’s clear that this is not the case in Manchester with over half of the registered volunteers described themselves as non-British White.

It is widely acknowledged that volunteering, under non-pandemic circumstances, is more widespread in the upper socioeconomic groups L1 to L10 and in the white ethnicity groups. It would appear that this is not necessarily the case during the pandemic. It does seem clear that the use of technology to recruit volunteers lowers barriers to entry for BAME individuals.

To volunteer traditionally would be heavily influenced by issues of social network and social capital. Many BAME individuals and communities do not have the same access to opportunities, as they are not often linked into the established networks to enable them to take advantage of the opportunities available.

As discussed earlier, there is strong research to suggest that volunteering can play an essential role in developing Social Trust and building better social cohesion.  Volunteers tend to have more interactions with individuals who have a different ethnic background to theirs than non-volunteers.

 

Gender

Data from across the voluntary sector would normally suggest a 60%/40% gender split in favour of women to men. 

Sports Volunteering is often the reverse of this with a 60%/40% split in favour of men to women.  So the results of the MCR VIP gender spilt are quite surprising. 

There is some quite compelling research that suggests that volunteering has a stronger impact for UK women than for men, thus being a potentially useful instrument in fighting gender inequality.  As reported in the Happy Days study in 2019.

The report also highlights higher wellbeing increases associated with volunteering at the extremes of the income distribution, but particularly for the lowest income category – suggesting that ‘volunteering can be promoted as part of a policy intervention aimed at improving the quality of life of vulnerable groups in society.

 

Opportunity data

Volunteers recorded 2256 hours of volunteering in the system from 20th May 2019.   These hours took place over 277 opportunities.

The top 10 most popular opportunities regarding the number of hours undertaken by volunteers are:

1

Festival Of Manchester 2019

2

The Manchester Trophy 2019 – General Volunteers

3

The Manchester Trophy 2020 – General Volunteers

4

Nature and Chill a.k.a let’s grow fruit, veg and mushrooms or DIY

5

Manchester International Swim Meet

6

Family workshop Summer Volunteers 2019

7

The HSBC UK | National Track Championships 2020

8

Manchester Digital Champions

9

Packing food bags for families in Greater Manchester – Help us feed families

10

Help Teach English in an Informal atmosphere,

The variety of opportunities in the top 10 says something to the variety of Manchester’s volunteers and the diversity of the offer MCR VIP has developed since its relaunch.  Events, as you can see, are always popular due to their short-term nature and volunteers tend to find them exciting.  We can also see opportunities that are ongoing and have more challenging criteria for entry such as Manchester Digital Champions in the top 10. To see these types of ongoing opportunities in the top 10, especially taking into account lockdown shows how volunteers can provide ongoing, regular services.  This type of volunteering could be argued has the highest impact for the residents of Manchester.

 

Safeguarding

It appears that no volunteers have had a DBS recorded in the system during the period from May 20th. We did see the Identification Verification system used 18 times as part of a project to support members of the public during COVID-19.

MCR VIP has not used the more advanced safeguarding features and this may be an area that could be explored further in the future.  These tools can be used alongside Volunteer photographs and Volunteer ID badges that are produced in TeamKinetic with embedded QR code technology.  This allows TeamKinetic to be used when managing opportunities with a higher risk profile such as Adult Social Care. 

 

Application Analytics

MCR VIP has seen the following web traffic since 20th May 2019.

1,251,940 site visits

These visits have been across all devices and have used most browser technology.  We have seen a significant increase in mobile access to the site, and this now accounts for 62% of volunteer site traffic.  This is why TeamKinetic is proactively developing with mobile responsive design and continue to develop our iOS and Android native offer which should see new apps available in late Q1 of 2021.

 

Economic Impact of MCR VIP volunteers

Volunteering is a rare, universal, and valuable good that unites us all. It is the glue that holds our societies together in everyday life and at times of crisis. Volunteering is helping each other out of free will. It is arguably why we have survived and succeeded as a species – our ability to collaborate and support one another. Volunteering is millennia old and all religions have at their core a message about volunteering – helping those less fortunate than yourself is a key philosophical teaching we try to impart on our children. As a result, we think volunteering is a sleeping giant in our economy.

Andy Haldane, the Chief Economist at the Bank of England, estimated volunteering to be worth between £50 and 200bn , approximately 2.5% and 10% of UK GDP. This calculation also included several extra layers or concentric circles of value. Haldane described the circles of value as layers of an onion. The figure below depicts the ‘Halo’ of value that stretches out from the volunteer. This model represents a step by step approach to valuing volunteering and it halo effect that we have adopted for the reporting of impact for this project.  We are still lacking some of the data we need to undertake this level of evaluation, but I want to take this opportunity to outline what is possible using TeamKinetic.

To calculate the value of the volunteer’s hours, which in the diagram above is represented by the central circle, we have opted to use a cost replacement approach.  For simplicity we have applied a single wage replacement rate based on a domiciliary healthcare assistant, midpoint, band 2 agenda for change :

£9.89 per hour + 25% (NI / tax employer £2.47) = £12.36 per hour

These are lower hourly rates as normally a staff provider would need to add on their ‘oncosts’ in addition which range from 10-33%. I would then remind you to apply a potential (+) variance of up to 33% on the final figures. Based on these numbers we can demonstrate the following.

2256 hours X £12.36 = £27,884

I think we could make a pretty strong case that had COVID-19 not occurred we would image this figure to be considerably higher and maybe even 3 times higher if the bulk of the volunteering had not stopped. 

Using the Concentric Circle model, my next suggestion is that to further this work we would need to undertake some additional data collection to understand the direct wellbeing effects on the volunteers themselves.  This work can be done using a simple survey that would allow us to capture some data on how volunteering makes your volunteers feel.  We can use this data alongside data sets such as the British Household Survey and the Census to evaluate our volunteer population against the general population.  Where this work had been undertaken before we have seen a consistent effect that volunteers tend to be healthier and happier, this type of work would enable you to say to what extent they are happier and healthier and what value does that have.

The next circle of the evaluation would focus on the recipients of the volunteers time.  We would look to develop an economic model that allows you to calculate beyond cost replacement what the value and impact the volunteer have on those they support.  An example might be a Digital Champion Volunteer may actually help 12 other people; it would be really useful to understand what that help is worth to those people who are beneficiaries of that volunteering.  This way we can estimate which type of volunteering generates the greatest social impact and use this information to invest in the volunteering that makes the largest impact on Manchester residents.

The final stage of the evaluation would be to explore the less tangible benefits such as social trust, social capital and community cohesion.  The impact on and reduction of social isolation and loneliness.  These concepts are often quite difficult to measure at an individual level but very useful at a population level.

 

 

Case Study Report: University of Manchester

The University of Manchester

Recently TeamKinetic spoke with one of our current University clients, The University of Manchester. We had the chance to speak with Ellen Stephenson who works in sports development. The university has been using TeamKinetic to manage their student volunteers for a number of years now, having developed a good relationship with the university we thought it was only right to get some honest feedback about our system.

Ellen over to you…

What is your role at The University of Manchester?  

Sport Development Coordinator – Employability and Workforce.

Why did you start looking for volunteer management software? 

We were using an old system called Coachweb and as part of a Manchester volunteering group recommendation, we were all advised to move to TeamKinetic. 

How did you come across TeamKinetic?

My colleague knew Chris Martin and was introduced to the Manchester volunteering group.

How was the implementation process of TeamKinetic?

It was not too painful. Moving to a system which would make life easier in the long run always gives you hope. We had a lot of support from the development team and the support of a TeamKinetic FaceBook users group which had regular meetups to share ideas, see new features and ask questions. 

Does TeamKinetic meet the needs of the universities sports department?  

Yes! For volunteering at our sports department it really works. 

How do students find using the software? 

When I have explained how to use the software generally most students are happy and confident enough to use the system.

Are the staff at TeamKinetic helpful and happy to help, can you recall any experiences? 

The team are very happy, friendly and helpful and we have a good rapport because we have known some of the team members for such a long time. If I need a quick answer I would not hesitate to pick up the phone, but I do try to use the online help for technical issues.

Would you recommend other universities to get in touch with the TeamKinetic and why? 

I would recommend that universities do make contact with TeamKinetic and enquire how the software can be used to fit them, it’s been very beneficial over the years. Maybe it can be beneficial to others. 

We’d like to thank Ellen for her answer and her time. It’s greatly appreciated.

For any University or any organisation for that matter interested in learning more about volunteer management software, visit our website or call us on 0161 914 5757. We are always happy for any inquiries and any information we can possibly give.

Take care out there.

TeamKinetic Case Study: NHS Pennine Acute Trust Volunteer Workforce

TeamKinetic NHS PENNINE A

It is no secret that the National Health Service is planning some big things to celebrate its 70th Birthday. Two leading projects are in the works: The Cultural History of the NHS and The NHS at 70.
Collectively, these celebrations coincide with the bigger movement to increase volunteering within the NHS and David Cameron’s Big Society.

The excitement for such celebration and the increasing role of volunteers within hospital trusts made it fitting to share the experience of NHS Pennine Acute Trust developing its voluntary workforce through TeamKinetic’s volunteer management software.

How TeamKinetic Helped the Pennine Acute Trust 

A few years ago, NHS Pennine Acute Trust acknowledged its current method of volunteer management, which used a basic version of Microsoft Access, was becoming outdated and limited in its capacity to manage and engage volunteers effectively.

Exploring the options available became the responsibility of Jo McCallister, Volunteer Service Manager at the Trust. Jo recognised that social health volunteering is different to other voluntary sectors. With a much more rigorous recruitment process, including the processing of DBS and additional documentation required due to the nature of work, a system that was capable of supporting this process was essential. Jo also understood to create a strong, reliable and motivated workforce the software needed to provide effective channels of communication.

“Creating strong lines of communication is essential to any engaged team, more so in the voluntary sector as you have to understand what the volunteer is seeking and if you are able to fulfil their desire through an opportunity.”

When searching the different volunteer management software systems available, TeamKinetic was “a standout product, with a fresh and easy to use interface” prompting Jo to explore it further. With key features that surpassed the capabilities of the previous management method, such as logging hours, personalised and group emails, links to social media and the ability to upload additional documentation, the TeamKinetic software was an ideal match for the Trust.

To date, the TeamKinetic volunteer management software has successfully assisted in the recruitment of 550 volunteers, of which 90% are actively volunteering. Jo relates the success of the volunteering programme to everyday improvement the software has made: “Day in, day out, we know what we are doing, what our volunteers are doing and what needs to be done”.
Being able to have a structured system in place has made her job and those in her department much easier. It also provides a sense of security and continuity with new or alternative administrators able to pick up the system quickly and easily if required.

The multi-tier system, between volunteers, admins and opportunity providers, benefits all of those involved. By devolving the workload of information input, documentation upload, opportunity posting, the collection of feedback and generating reporting, it reduces the workload on volunteer managers. This saved time can then be used more effectively in building those interpersonal relationships with volunteers. Furthermore, volunteers are able to access and view opportunities online, which appeals to the growing amount of younger volunteers, with a quarter being under the age of 25, and for those older volunteers the system requires little to no training. Commenting on the experience of using TeamKinetic:

“We definitely advocate the benefits of TeamKinetic. As volunteering evolves, so must the system used to manage it. You need a system that is live and up-to-date, which TeamKinetic definitely does.

The team is very receptive to feedback. They listen to your thoughts and suggestions, putting them on your wish list. They then see if it is feasible and would benefit other volunteer managers, and then add it to the software’s RoadMap for future inclusion.

We highly recommend you get one of the team to speak to you about how TeamKinetic can improve your volunteer management, or get in touch with us at NHS Pennine to see how we are benefiting from the software each day.”

To learn more about TeamKinetic’s volunteer management software and how it could help your trust celebrate the NHS 70th Birthday or any other voluntary workforce needs please contact one of our team.

Email on info@teamkinetic.co.uk  | Call us on: 0161 914 5757 | Book a free demo on our website.

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