TeamKinetic News and Events

TeamKinetic User Satisfaction Survey

We recently asked our users for feedback on all things TeamKinetic, from the software itself to the support we provide.

Thanks to everyone who filled out our feedback survey! Here’s a quick roundup:

You’re happy!
95% of you are satisfied, and most find the platform easy to use. You love the reporting, volunteer tracking, and bulk email tools.

Some things to work on…
Some of you want clearer menus, better filtering, easier login, and more email automation. A more user-friendly calendar and survey tools are also on the wishlist. We’re taking this feedback on board and working on new changes to reflect your feedback.

Gold star support
93% are happy with the service, support is quick, and live chat is super helpful. Just a note: some help videos need updating!

Content is king
You see value in the Digital Toolkit and are keen to connect more through the Community of Practice. You’ve also been enjoying our monthly masterclasses and our yearly conference.

Would you recommend us?
Most of you said yes, we really appreciate it!

Thanks again for your feedback – it helps us keep improving!

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Digital in Volunteering Toolkit – Community of Practice

Last year, we launched the Digital in Volunteering Toolkit, but now we’re excited to kick off the Community of Practice. This is a space for volunteer managers and leaders to:

• Access – hear about future Toolkit updates and related training opportunities.
• Learn – share digital knowledge and experiences with their peers. 
• Influence – bring our collective voice together to advocate for our needs in digital technology.

We’ll be hosting a series of monthly events to take a deep dive into connectivity and interoperability and how this relates to using digital in our marketing and communications.

As well as a first opportunity to see and access new Toolkit content, these monthly online launches will bring together knowledgeable guests from across the world of volunteering. They’ll be sharing their digital experiences. Book tickets for our first event now!

26th June: Connectivity, Interoperability, Marketing and Communications
Guests include: George Grima (Doit), Jess Young (Volunteer Centre Greenwich), Nicola Gower (NLG Digital), and potentially more!

We’d love for you to join us. You can sign up for the community of practice and get your hands on part one of the toolkit here.

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Evaluating What Matters
Exploring how to capture and showcase social value beyond the pound

Last month, Joanne Irvine, a social designer with a background in international development cooperation, joined us to deliver a special guest masterclass!

Joanne talked about how using participatory design and focusing on values like joy, connection, and confidence can help us better understand the true social value of projects. She pointed out that volunteers often don’t get the recognition they deserve, and that relying too much on numbers and economic data can miss the bigger picture.

Her session shared a values-based evaluation framework created for Glasgow Life, which puts more weight on collecting personal stories and emotional insights to show the real impact of volunteering.

Watch the session now:

You can also read her guest blog for more insight into the session and her experience in the sector.

TeamKinetic users can register for masterclasses via your system – Help & Support → Extra Training.

If you’re not a TeamKinetic user, you can secure tickets for free here.

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TeamKinetic Updates – Desktop and Mobile

The latest TeamKinetic update is here, and it’s packed with features that make life easier for volunteer managers and admins.

You can now assign ToDo tasks to other admins, check volunteers in and out using QR codes, and personalise bulk emails with volunteer names. The updated system also sends out session reminder emails automatically, so you’ll have no more last-minute no-shows!

Adding volunteers to sessions is quicker with new bulk tools and filters, and extended session descriptions help people pick the right shift. Flexible opportunities now show which days they’re usually available, making it clearer for volunteers to plan ahead.

There are big improvements to expense claims too. You can set mileage rates, see travel distances, and manage claims more easily. Plus, resources can now be organised into folders, so volunteers can actually find what they need.

You’ll also notice a tidier volunteer profile layout, better custom fields, and a helpful new AI tool that can write your opportunity descriptions for you.

There’s loads more under the hood to improve stability and performance.

Check it all out over on this blog post.

We’re also pleased to let you know that the latest update to our mobile apps is ready for launch. It’s packed with improvements that make things much more in line with the desktop version. And with added features, bug fixes, and better usability all around.

You can now manage HourTrades directly from the app, access all your resources (downloads, links, text, etc.), and see opportunity badges and session descriptions just like you would on the web.

The app now supports HTML in opportunity and event descriptions, so your links and styling will show up properly on mobile too. Searches are also faster and smoother, loading 25 results at a time as you scroll.

Read more about it in this blog post.

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User Training

Monthly TeamKinetic Masterclasses

Safeguarding good practice and the management of manual and digital ID and background checks
Wednesday 6th Aug, 10:00am – 11:30am

Join Steve in this session on managing ID and background checks within TeamKinetic.

Want to make sure your safeguarding processes are up to scratch? We’ve got your back. In this session, Steve will walk you through some of the most helpful features for managing safeguarding. From ID checks to keeping track of volunteer behaviour and experience.

Whether you’re working with paper forms or fully digital systems, TeamKinetic will help you stay organised and confident in your approach, from registration right through to active volunteering.

Don’t miss it!

You can see all upcoming training sessions and masterclasses within your system by going to Help & Support → Extra Training.

We’re also always looking for new topics to cover in these Masterclasses. If there’s anything regarding the TeamKinetic system that you’re not quite sure on, you can suggest it and we’ll add it to our list of topics to cover.

Please email alex@teamkinetic.co.uk with the subject ‘Masterclass Suggestion’, or use the live chat function on our website to pop in and suggest it there.

Our Last Masterclass

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Other bits and bobs…

TeamTalk Pod – On a Break

We’re in the early stages of planning season four of our TeamTalk podcast, so stay tuned! If you feel like you have a story to share, please do get in touch via pod@teamkinetic.co.uk

Never listened to the podcast before? You can catch it on Spotify below, or YouTube via this link.

Other stories:

• Our Partner News and Events
• What’s Happening in the Third Sector?
• TeamKinetic User Events

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