Four months on from when the pandemic’s first case started and how life has changed! Shops, pubs, restaurants, cinemas and some attractions are finally starting to reopen with COVID-19 safety measures in place. Although an end appears to be in sight (fingers crossed there is no second wave), we are going to have to adapt to what has become the ‘new normal’ for the foreseeable future. What does this mean for volunteer managers?

1. Expect fewer former volunteers

Previously, the volunteer community was largely depended on the older generation. These volunteers have since decreased due to COVID-19 and the urgency to self-isolate. Before COVID-19, an estimated 10 million volunteered at least once a month. Initial findings have suggested that this figure has now halved. This is because many of the former volunteers are now classified as high risk. Meaning they have suspending their volunteering duties to shield or because they no longer feel safe. The knock on effect of this will potentially put millions of older or vulnerable people at risk from the loss of their social relationships by giving up volunteering.

What should volunteer managers do? We think volunteer managers should ensure they are still communicating with all volunteers who are now self-isolating. This can be sending updates in engaging newsletters, or by setting up group video calls to ensure former volunteers still get some form of interaction with their friends. You could also start offering volunteering from home so volunteers can still get involved in helping others, and stay connected.

With TeamKinetic, you can stay in touch with your volunteers through email or text straight through our system. You can also create amazing newsletters using our built in email tools to keep volunteers who are shielding up to date.

2. Target Youths for Volunteering

Another impact of COVID-19 is more young people getting involved in volunteering. Many have wanted to help their local community in hope to reach a sense of normality in life and to help keep people safe. This has seen volunteer levels dramatically shift nationally for the first time since WW2. This change in patterns gives the volunteer sector hope that the number of young people will continue to increase in what had previously been an older volunteer community.

Volunteer managers should continue to try and engage younger volunteers in the ‘new normal’, especially students while schools and universities are closed or online. A key resource to engage younger volunteers is technology. Volunteer managers might consider technology that will allow young people to easily sign up for volunteering opportunities on their phone or laptop.

Here at TeamKinetic, you can take full control on engaging your younger volunteers. Our software is available as a native app from the app store and as a responsive design; meaning you can access the system on any device. This allows the younger generation the find new and exciting volunteering opportunities from one click. Also, did we mention we offer reward systems so you can continue to engage your volunteers?

3. Communication is Key

COVID-19 has undoubtedly caused confusion and uncertainty among the population. This includes volunteers, making the need for communication and transparency in the ‘new normal’ essential for volunteers to feel safe.

With volunteer rates increasing quickly, volunteer managers need to be on top of communication. This includes communicating important COVID-19 information. This is especially important when former volunteers are ready to return to their duties. Volunteer managers need to communicate with volunteers about how their roles might have changed, opportunities available, and ensure they are fully comfortable returning. This all needs to be communicated in an efficient and easy manor.

With TeamKinetic, we ensure you can communicate with your volunteers all from one software, allowing easy communication with volunteers instantly! Also, did we mention this can be done through email or text straight from your dashboard? And to make it even better, you can schedule any texts you want to send!

4. Training is Essential

To help new and returning volunteers feel safe and comfortable volunteering again, training is a must. Volunteer managers should communicate to volunteers the importance of the new way of working. This could be achieved through training or induction days, to help them understand new rules around hygiene and social distancing. These elements may also affect returning volunteers old volunteering roles, so training may be beneficial for volunteers to understand the changes around their roles. This is to ensure they feel safe and make an informed decision about the possibility of returning to volunteering.

When setting up training for volunteers, TeamKinetic allows effective communication. With our software you can easily update volunteers through email, text, or even newsletter to inform them of training and induction days.

For more information on volunteer management software visit our website or call 0161 914 5747