Lesson Eight – Communicating With Volunteers

Communicating with volunteers is an important aspect of volunteer management. The ability to reach out to your volunteers within the system is a must. With TeamKinetic, you have a few options…

Emails 
You can email volunteers through the system. These emails can be filtered depending on who you wish to contact.
Texts 
The text messaging service can be switched on or off and you can also dictate which automatic texts go out to site users. More text messages can also be purchased by admins.
Chat Rooms
There will be a chat room on each opportunity that can be accessed by volunteers, providers, and admins. If any further details need to be shared or if the volunteer has questions, this is the perfect place to ask them!

Tasks

  1. Send an email to every volunteer who has joined a specific opportunity or who are part of a specific group.
  2. Explore text messaging options: switching it on/off, automatic texts, and buying more texts.
  3. Post something in the chat room of an opportunity.

The Process

Task 1: Emailing

Step One
Go to the ‘Messaging & Email’ tab.

Step Two 
Click ‘Volunteer Bulk Email’.

Step Three
Fill in all fields, write your email, filter, and send.

Task 2: Texts 

Step One
Go to the Admin Settings Cog. 

Step Two 
Click ‘TeamKinetic Options’.

Step Three 
Click the ‘Notifications’ tab on the left-hand-side menu.

Task 3: Chat Rooms 

Step One
First, ensure your site has Chat enabled. To do this, go to the Admin Settings Cog and click ‘TeamKinetic Options’. 

Step Two 
Click ‘Opportunities’ in the left-hand side menu and check ‘Yes’ on ‘Enable Opportunity Chat Room’.

Step Three
Go to ‘Opportunities & Providers’.

Step Four 
Click ‘Opportunities’. 

Step Five
Find an opportunity and click on it.

Step Six
Go to ‘Chat Room’ on the left-hand-side menu.

Click below to go to Lesson Nine

Lesson Nine

    

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