Why Team Kinetic?

"Before adopting Team Kinetic, we were using another system but were ready to improve. Transitioning to Team Kinetic has provided us with the tools to efficiently manage our volunteers and maximize their impact."

Successful events management

Having been with us for around 10 years now, Neil and his team are a great success story showing how the system acts as an effective management tool, providing the real-time overview you need to make decisions.

More than a volunteer management system

"The support has been great and tickets have been answered very promptly, the team have been good at explaining why issues happened and what we can do to prevent it from happening again. If you get a quick and helpful response, then you can’t really ask for much more."

"Beyond direct support, Team Kinetic have been able to broker conversations between ourselves and potential partner organisations, sharing ideas on how to integrate systems and provide more opportunities for volunteers."

What does the future hold?

"Over the next year it’s business as usual, we’re hosting the home leg of the FIH Pro League where England will be playing across six match days. Beyond that, we’re hoping to get involved with more major events over the coming years which will of course be underpinned by massive volunteer workforces."

England Hockey has recently secured the opportunity to host the EuroHockey Championships in 2027, an event which will showcase the top hockey talent from across the continent. England Hockey's proposal highlighted the country's strength as a top venue for the sport, featuring great facilities, enthusiastic fans, and creative promotion strategies to enhance hockey's visibility and accessibility.

Meet Ian

Willowbrook Hospice, known for its exceptional palliative care, relied on manual processes to manage volunteers. While their dedication to patients never trambled, behind the scenes, the burden of managing volunteers was becoming overwhelming.

Ian, Head of Volunteering, found himself drowning in administrative work. Rotas, hours, and volunteer communications were all handled manually, consuming countless hours each week. With the hospice growing and volunteer needs becoming more complex, Ian knew something had to change.

In 2019, Willowbrook made a pivotal decision to introduce TeamKinetic, and the transformation was immediate. What was once a painstaking, inefficient system became streamlined and stress-free, allowing Ian and his team to focus more on what truly mattered: their volunteers and the patients they support.

Q&A with Ian Turnbull

What challenges were you facing before using TeamKinetic?

"We were stuck in a cycle of manual processes for everything: managing rotas, logging volunteer hours, and even basic communication. It was exhausting. I was spending countless hours sorting through paperwork, and it was affecting how well we could support our volunteers. There just wasn’t enough time left for the human side of volunteer management."

Why did you choose TeamKinetic?

"I needed a system that could centralise everything and cut down on administrative tasks. After looking at a few options, TeamKinetic stood out because of its ease of use, automation features, and the level of control it gave to our shop managers."

How did TeamKinetic impact your reporting process?

"Reporting used to take days, but with TeamKinetic, it’s instant. I can now generate reports with just a click. This has made tracking volunteer activities, ensuring compliance, and even recognising volunteer contributions much easier."

What’s the biggest change you’ve noticed in volunteer engagement?

"Volunteers feel more connected and valued. The improved communication and transparency have boosted engagement levels. They appreciate the recognition they’re getting, and that’s led to higher satisfaction overall."

What would you say to other hospices considering TeamKinetic?

"It’s an absolute no-brainer. The time saved alone is worth it, but more importantly, it makes managing volunteers easier and more efficient. I’ve already recommended it to other hospices, and I think it’s a must-have for any organisation with a strong volunteer base."

Volunteer Management Made Easier

Since implementing TeamKinetic in 2019, Willowbrook Hospice has experienced a dramatic shift in how they manage and engage with their volunteers.

Administrative work has been reduced significantly, volunteer onboarding has been streamlined, and shop managers now operate with greater autonomy.

The platform has not only improved day-to-day operations but also fostered a stronger connection with volunteers, leading to higher satisfaction and engagement

Willowbrook Hospice transformed their volunteer management by adopting TeamKinetic, a platform that centralises tasks, automates processes, and improves both efficiency and communication

The results were immediate, with reduced admin time, enhanced reporting, and increased volunteer engagement. For any organisation looking to modernise their volunteer management, TeamKinetic offers a highly recommended solution.

Have any Questions?

Ian has very kindly agreed to offer advice and you can reach out via:
Email: iant@willowbrookhospice.org.uk
Phone: 01744 453798

Who are the RFL?

The Rugby Football League (RFL) is the governing body for Rugby League in England. It lives and breathes the sport nationally and works with a fantastic network of volunteers. RFL began using TeamKinetic in late 2022 after being introduced to the platform during the 2021 Rugby League World Cup. The tournament had been postponed for a year due to COVID-19, a disruption all too familiar to those in the voluntary sector.

The Challenge

"We run around 50 events each year, which rely heavily on volunteers. Recruiting and motivating volunteers for each event became an administrative task. After the Rugby World Cup, we successfully built a large pool of volunteers but lacked an efficient way to retain them for future events. Fearing losing them, we started considering volunteer management systems and found TeamKinetic to be a great fit."

How TeamKinetic helps maximise impact

"We love how streamlined the volunteer journey is, it allows new volunteers to easily express their interest, complete their registration, and be quickly matched with opportunities, all while receiving a clear brief on what is expected of them."

"The key communication points being managed centrally just makes it so much quicker. Now that we’ve worked with TeamKinetic for a while we have a clear process in place and wouldn’t want to go back to doing it without the platform."

Building a core volunteer team

"Through improved retention, we’ve built up a core team of volunteers. The volunteers all know each other and the event staff. This has built up trust, and we can rely on the volunteers to turn up and do a great job. From the volunteer side, when they sign up for an event, they can trust that they will be kept up to date before the event and looked after on the day."

"These experiences have built trust and friendship among the volunteers, which helps them consistently perform well and contribute to positive event outcomes."

A great user experience

"I found it pretty easy. I guess initially, when you open any new platform, you have the question of what to do first, but once I was taken through the features, I quickly got my head around it, and everything else became self-explanatory."

Supporting your goals

"Great support helps you get the most impact out of your program and the direct support has been really positive. After raising a support ticket with a request, it was live and working within less than a week which was a great turnaround."

What does the future hold?

"Following the success of building the volunteering team, we’re looking to increase its size and the responsibilities that volunteers hold. This aims to give volunteers a more challenging but ultimately more rewarding experience. We know that there is a demand for this amongst the volunteers, so we’re keen to expand the scope of volunteer roles next year. With the season coming to an end, this is what I’m looking to focus on next.."