Author: Chris Martin

Utilising the power of the internet to improve accessibility for volunteers

Tom Latchford, Chief executive of Raising IT, discusses how Charity donations should be as easy as ordering from Amazon in this interesting article that looks at Gift Aid in the Guardian. We at TeamKinetic like Tom’s take on Amazon’s business model and what we, in the voluntary sector, should be learning from these internet giants. 

We want to know what your experiences have been using “the web” as a voluntary organisation. Has your experience been positive? How can we make using the internet less challenging?

TeamKinetic have worked tirelessly on our own internet-based Volunteer Management system. Although we are very proud of our effort, we are also keen to know what people are looking for online.

Please read on and feel free to comment below.

Donating to charity should be as painless as ordering from Amazon

The confusing process of claiming Gift Aid hinders the often spontaneous nature of text donations and online giving

Impulse donations have to be quick. A pound in the bucket is easier than a lengthy chat with a clipboard-wielding rep on the street – and the same principle applies to giving via charities’ digital channels.

This is why the cumbersome and confusing process of claiming Gift Aid hinders the often spontaneous nature of text donations and online giving. Any attempts to simplify the path to donation must be welcomed.

So it’s promising that the Treasury’s new consultation, Gift Aid and Digital Giving, recognises that advancements in technology, which are boosting charity fundraising campaigns, are being maimed by antiquated Gift Aid processes.

But the Treasury must go beyond recognising the problems. They must resolve them. The danger is that this promising but piecemeal paper will distract from what should be the highest priority right now: properly implementing the two biggest changes in Gift Aid – online returns and the small donations scheme.

Bringing Gift Aid online has not been without its complications so far, and the Government could be doing more to assist technology companies helping charities transition to the new system by September.

The small donations scheme is a wonderful idea but, in this case, small has not meant simple. The entry-level guidance for this was 20 pages long in explaining the scheme. The key to success of Gift Aid reform is layman simplicity. The proposals to cut the declaration by half is welcomed, although not radical.

For radical we just need to see how defective our tax incentives are in comparison to the US. To seriously boost the giving economy in the UK, we need to seriously shake things up, and this paper is too bland for that, but it could still save millions by streamlining the system.

Simplifying the process for staff, not just supporters, is the crux of this. I have watched conscientious smaller charities, fearfully checking the eligibility of donors for Gift Aid, spending salaried time on administration around it.

Sensible steps to simplify the user experience for Gift Aid declarations are important. We should focus on the donations funnel and making this as short, simple and smooth as possible. It’s amazing how easy it is to put someone off giving by asking people for too much detail.

We need to aspire to making the donation experience as painless as ordering from Amazon. For one-click payments, storing Gift Aid status against a donor is critical, whereas other suggestions like a central declaration database seem too far-fetched.

Gift Aid is seen as a huge incentive to boost giving, but Raising IT carried out a simple online experiment, where we removed Gift Aid declarations from a donation form, hence simplifying it, and saw an increase in donations. Gift Aid simply cannot continue to be a barrier to online giving.

JustGiving took advantage of the public’s ignorance of Gift Aid, and to many it seemed they could magically make more money from your donation. There is still plenty to be done to educate people about Gift Aid.

The government is essentially offering circa £15m in tax relief through these proposals, so it’s vital that the sector as a whole provides full and frank feedback to the consultation. Without a full and forthright response, it may be another two decades before donations reach the top of its agenda again.

Tom Latchford is chief executive of Raising IT.


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Bridging the gap: the voluntary sector’s solution for the ‘lost generation’

At TeamKinetic we aim to share the latest important stories from across the voluntary sector. We look to start discussions on how the sector is developing. We hope that we can lead to a positive and effective exchange of ideas that will see the sector develop.

TeamKinetic have technical expertise in volunteer management, deployment recruitment and retention, but we want to work with people across the sector to build our real-world experience.

Our opening review of literature is written by Tim Smedley in the Guardian Voluntary sector section.  Tim looks specifically at the work of Voluntary organisations and Young people not in Education, Employment or Training.  It seems that it is a lack of co-ordination between many of the Voluntary organisations, education providers and local authorities, as well as the convoluted process organisations must go through in order to offer opportunities to young people.

As we move into the next phase of technological development, a lack of coordination should not be the limiting factor for the Voluntary sector.  However, it continues to be so.  It is the opinion of us at VolunteerKinetic that as a sector we need to develop standards to share, work together and to move forward maximising the technology available rather than it being fragmented, led by slow incumbents and bogged down in process and red tape.

Please read this excellent article and share your opinions with us here at TeamKinetic, let us know what you think the voluntary sector needs to develop into the 21st century.

Bridging the gap: the voluntary sector’s solution for the ‘lost generation’

The role for the voluntary sector must be to bridge the gap between education and employment, experts say

The ‘lost generation’ seems an apt moniker for today’s young job seekers. Recent ONS figures show 1.09 million young people aged 16 to 24 in the UK are not in education, employment or training (Neets). Just over half (53%) are classified as unemployed.

At a recent event hosted by the Guardian in association with NPC, ‘Can we prevent a “lost generation ?: the role for the charity sector’, Paul Gregg, professor of economic and social policy, University of Bath, explained that from the 1980s and 1990s recessions, “we have learnt that a young person who has accumulatively had a year out of work by the time they are 24 are 70% more likely to have a further spell of unemployment five years later […] roll on a further 10, 15 years, and you get a lost generation […] they never really catch up.”

 The role for the voluntary sector, experts speaking at the event agreed, must be to bridge the gap between education and employment. Currently, said Gregg, “There is no single government department responsible for this transitional period […] between leaving school and entering work, and that gap has widened for a lot of people. Half of Neets have never worked at all […] This is where the charity sector can do a lot of good work, to keep them active, keep them connected and bridge that space.”

However despite the vast array of voluntary organisations and public sector bodies attempting to do just that, it often proves frustrating. Cllr Rachel Heywood, cabinet member for children and families, Lambeth, informed that working in one of the country’s most deprived areas, “the landscape is incredibly complicated. We have hundreds of different providers in Lambeth and something more is needed around co-ordination and making a more coherent offer… I can say to a young person that there are 500 organisations out there, and they reply ‘but I have not been able to get any advice or help whatsoever’. That’s absolutely got to change.”

As part of its co-operative council model Lambeth has set up the Young Lambeth Co-operative (YLC), a youth-led committee to review and design youth initiatives. Abraham Lawal, a young representative of the YLC, said, “the previous way of youth service provision, as I have seen things, has been top-down, council-led, dictated at times, a lack of dialogue, and tokenistic – this has produced services that young people don’t want or, worse, are not aware of […] This is where the YLC comes in. As a membership organisation, young people are represented at all levels […] acting as a nexus through which all parties interested in young people can enter.”

The Princes Trust, working with 58,000 young Neets this year, focuses on bridging the gap through a portfolio of programmes designed to cover all stages from 13 to 30. “This takes young people from our education programmes right up to accessing employment”, informed Richard Chadwick, the Trust’s director of central operations. “A 13-year old might take part in a Prince’s Trust XL club in a school, all the way up to our Enterprise programme for self employment.” Each programme aims to provide quality work experience opportunities, typically in partnership with private sector employers such as RBS, M&S and HSBC.

Rhian Johns, director of policy and campaigns, Impetus – The Private Equity Foundation, provided the funders’ viewpoint, agreeing that, “if a young person can recall four or more employer contacts whilst they are at school, they are five times less likely to be Neets […] however many donors and businesses often comment that they want to work with schools, they want to work with young people and provide mentoring opportunities, but they find it quite difficult – sometimes schools are quite reticent, or they don’t have a dedicated member of staff to do that. So organisations like us play an important bridging role, speaking the language of both business and charity.” Johns also suggested that every school should have a governor dedicated to providing a link to local employers.

However, some delegates argued that current funding mechanisms do not encourage cross-sector partnerships. “It can be difficult to work in partnership with the voluntary sector, we all have different expectations”, said Heywood. “We’ve got to stop trying to carve out a chunk for ourselves, guarding it fiercely, and then saying ‘let’s try and work together’.” Similarly, said Rosie Ferguson, a delegate from London Youth, “funding-specific interventions incentivise us in the voluntary sector to claim that we have magic bullet interventions, whereas actually what’s really going to work is funding cross-sector partnerships to deliver against a set of principles that we know to work.”

Sasha Leacock, a delegate from Forest Hill School, also responded, “I’m from a school, my role is to develop projects and partnerships for exactly this kind of thing. But funding is hard to access and if you want to make partnerships and join networks, because we’re small we’re a nobody […] we’ve got a music project at the moment where we tried to develop some work experience and get young people learning about the music industry, [but] when I approach funders I was told ‘oh, we only work with this set of schools in this area’… we talk about scaling up but its really difficult when the support isn’t there.”

Chadwick conceded that approaching large employers is easier for large charities such as the Princes Trust, but stressed that the biggest drivers of growth for new jobs are small to medium-sized local businesses. Also, he warned against chasing funding. “In the old days I would say we were quite funding-driven, looking for opportunities and adapting our programmes to those; we are more outcomes driven now. We’ve found that if you find those outcomes from the start, then the funding will often follow.”

There was also some frustration in the room over the loss of effective policy measures such as the Future Jobs Fund and the Education Maintenance Allowance. Dan Corry, chief executive, NPC, and former head of Number 10 policy under Gordon Brown, offered an effective summary: “I feel very strongly that the voluntary sector mustn’t lose its advocacy and campaigning role over issues it cares about, whether funders or providers. And the phrase the ‘lost generation’ – although I totally understand why people resist it – at the moment we need a bit of anger about the situation we’re in… frankly there are not enough decent jobs that pay decent wages with decent progression opportunities. It is the voluntary sector’s role to say, ‘we will try and help these young people, but we [also] need the right policies to create more jobs and more hope’.”


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Manchester Colour Run a success with help from TeamKinetic

Colour Run

Manchester VSB have successfully used TeamKinetic to promote and manage the Colour Run, a huge event in Manchester that requires hundreds of volunteers.

The Colour Run is a popular and fun event in Manchester that takes a lot of planning and as a community run event requires lots of volunteers. By using VolunteerKinetic to set up various volunteer opportunities Manchester Council was able to fill their volunteer requirements easily.

All the volunteers knew exactly what they would be doing and where they need to be on the day.

Find out more about the colour run and maybe join in next year.

 

 

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

NCVO accept TeamKinetic as an Approved Consultant

NCVO

NCVO have chosen to add TeamKinetic as one of their approved consultants.

NCVO champions and strengthens the voluntary sector, with over 10,000 key members, from the largest charities to the smallest community organisations. They make sure the voluntary sector can do what it does best, and we are proud to be accepted by them as an approved consultant.

View TeamKinetic’s NCVO listing here:  http://www.ncvo-vol.org.uk/products-services/consultant-directory/smarter-design


You can find TeamKinetic on social media and listen to our podcast:

Twitter       Facebook       LinkedIn       YouTube       Instagram       Podcast

 

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

Manchester VSB cross the 35,000 volunteer hours mark

Manchester VSB crosses 25,000 volunteer hours
Manchester VSB crosses 25,000 volunteer hours

Manchester City Council’s Sports Development team were the first to utilise the power of TeamKinetic with the introduction of Manchester VSB. Since their rollout in 2010, their volunteer numbers have increased dramatically from 30 to over 4600, with volunteers now logging over 35,000 hours.

The VolunteerKinetic system is managed by Craig Abel who spends less than one day per week administering the system, allowing him to spend the majority of his time promoting their volunteer Programme.

Here are some hints on how you can do the same:

  • Let VolunteerKinetic do the work, don’t get bogged down with entering information for volunteers or opportunity providers.
  • Get yourself to where potential volunteers gather, whether that’s University Freshers Fairs, national competitions or any related major event.
  • Always make sure there are more than enough opportunities for volunteers to look at.
  • Make sure the opportunity titles are catchy and interesting.
  • Always include any perks in your description no matter how small you think they are.

You can find TeamKinetic on social media and listen to our podcast:

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Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra, we’d really appreciate it! We’ll even send you a little thank you.

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