TeamKinetic’s Annual Volunteering Conference 12th September 2018

Every year TeamKinetic runs an Annual Volunteering Conference at Manchester Metropolitan University. This year, the event is being run in partnership with Manchester Metropolitan University’s Business, Sports Policy and Law Department and GreaterSport. Collectively, we aim to host an insightful and inspiring event for all those in attendance through a series of talks and break out workshops focused on volunteer management.

Previous events have drawn a crowd of over a hundred and this year we are hoping to host our largest to date. With an incredible list of speakers and attendance from a variety of roles in including volunteer managers, events coordinators, community engagement officers, sports development, HR and Operation staff, and more, this is not one to be missed.

To purchase your ticket please visit one of the followiing:

TeamKinetic Customer Tickets (You will need the password available on your dashboard to access this page):


TeamKinetic Customer Exclusive Pre – Conference Day

Tuesday 11th September

10:00 – 17:00

TeamKinetic will be offering a free event on 11th September 2018 specifically for all of our customers to attend. The exclusive event provides the perfect opportunity to discuss TeamKinetic’s future software development, talk about how other similar sectors professional use the software and attend workshops master classes.

TeamKinetic 4th Annual Volunteer Management Conference

Wednesday 12th September


Speakers confirmed for the event include:

Denise Larrad – BBC Sports Personality 2017 Unsung Hero award winner

Volunteer Denise Larrad has been named the BBC Get Inspired Unsung Hero award winner at the Sports Personality of the Year 2017 ceremony.

A mother of two, 56-year-old Denise Larrad was selected to be a torchbearer for the Olympic Torch Relay at the 2012 Games. She was selected for her outstanding contribution to fundraising work by Asda, her employer. After being chosen to carry the Torch for the Games Denise had one sole aim – to get the people of Hinckley, Leicestershire, active.

Despite working night shifts in a warehouse, she finds time to help lead walking, orienteering, running and general fitness classes for children, families and the elderly. With a host of different activities and exercises sessions, Denise motivates and nurtures participants to be more active.

She is a trained walk leader, putting on weekly sessions for the elderly on behalf of the charity Age UK and also organises orienteering courses across the borough in town parks, woodlands and schools.

Title: Understanding what motivates volunteers?

In this talk, Denise is going to share her experiences and motivators which led to her becoming such an inspirational volunteer, with an emphasis on how you can emulate the same in your own volunteers.


Kristen Stephenson – Head of Volunteering at Sport England

Kristen has recently joined Sport England as Head of Volunteering and leads on managing the 32 projects across their Volunteering Funds and supporting the delivery of the strategy ‘Volunteering in an Active Nation’. These funded projects are focused on getting young people involved in making a difference through social action, sport and physical activity and creating opportunities to get people from economically disadvantaged areas involved in volunteering.

Kristen’s previous role was with the National Council of Voluntary Organisations (NCVO) where she led the work on volunteering ranging from policy work to influence decision making in government and writing practical resources on volunteer management.

She has experience of working with a diverse range of organisations to develop their approach to volunteering including charities big and small, the police, museums, galleries and the NHS.

Title: Volunteering in an Active Nation: How cross-sector collaboration can unlock the potential of volunteering in sport and physical activity

Kristen’s presentation will look at the important role cross-sector partnerships and collaboration will be to delivering Sport England’s volunteering strategy. She will draw on her experience in volunteering development in the voluntary sector and her current work at Sport England to explore what opportunities there are for volunteer managers in sport to learn from the voluntary sector and provide some interesting examples of how the two sectors are already working together to develop volunteering at a national and local level.


Mike Howlett – Volunteer & Citizenship Lead at Sefton Volunteer Center

Mike has been involved with the Voluntary, Community & Faith Sector on Merseyside for over 20 years, 11 of those in a paid capacity. His experience of volunteering includes fundraising, service development, training and stints as trustee and chair.

He joined Sefton CVS during Volunteers Week in 2007 and as a Development Worker before taking on a variety of roles involving the management of volunteering services and the strategic development of volunteering throughout the borough. The common theme throughout his work has been the support of local VCF Sector organisations in developing their volunteering programmes through the provision of information, advice and training.

Title: Widening the Net

Are you making the most of the resources available to you from outside the Sports Sector? This session will explore how diversifying your volunteering roles and engaging the wider community can help you to develop your organisation, and provide hints and tips regarding organisations and tools that might help.


Claire Jones – Head of Volunteering at Halton and St Helens Volunteer Centre

Claire has a passion for the Voluntary Sector, dedicating her career to supporting organisations and individuals to make a difference to their chosen communities through developing their systems and approaches to their people. Engaging in volunteering has been a part of her life from an early age, raising money for various causes, volunteering with women, girls, young carers and ex-offenders through to strategic decision making on trustee boards.

She joined VCA in April 2001, holding a variety of development and management roles and has a specialist knowledge in the strategic development of volunteering. This has been shared through a variety of mediums, including training, workshops, group and individual support. Key achievements include supporting the redevelopment of the National Volunteer Centre Quality Accreditation system and process; leading the success of local accreditation of our Volunteer Centres for 4 consecutive waves and securing new and innovative services for volunteering development.

Title: Supporting and Supervising Volunteers

Involving volunteers can be increasingly more complicated as our roles change and the time we have available shrinks. In such a busy world it can be difficult to implement effectively. This session will help you explore the benefits of good support and supervision for your volunteers and look at ways you can put it into practice.


Chris Martin – Founding Director at TeamKinetic

Chris had many years of experience working in the leisure industry, sport and at Manchester City Council before becoming one of the founding directors of TeamKinetic. For the last ten years, he has actively operated within the third sector, helping organisations to evolve their volunteer management.

Title: The use of rewards and incentives for volunteers

TeamKinetic has extensive data on how the use of gamification, incentives and rewards can impact your volunteers both in a positive and negative manner. In this session, we will explore how rewards and incentives can be used to keep your volunteers engaged and motivated.


Will Watt – Director of Product at Jump Projects

Will has a diverse resume, with experience working in publishing (Viz), digital publishing (BBC), music (NME) and the Sports Sector.

His voluntary experience includes founding the King’s College Old Boys FC; and set up ‘The Swimmer’, a community cold water swim run across London and also runs his son’s U9s Old Alleynians RFC team.

Title: The behavioural science of volunteering and how it varies for different groups in society – with a focus on ethnic diversity and low socioeconomic groups

At Join In, a charity set up to continue the legacy of 2012, Will carried out research into the economic and well-being value of sports volunteering, presenting the findings in a case study for Lord Gus O’Donnell’s ‘What Works Centre for Wellbeing’. Will has continued this work and founded Jump. Jump measure the well-being impacts of physical activity and volunteering whilst understanding the motivations for more people to do both.

Will was also responsible for the development of the BBC’s Sports Personality of the Year #bigthankyou campaign and helped to organise the UK’s biggest sports day in 2016.


Chantel Scherer – Director of Marketing, Communications and Member Engagement at Sport & Recreation Alliance

Chantel Scherer is a senior communications professional with over 20 years’ experience implementing successful, integrated, strategic communications across large, complex organisations – working with volunteers for the last 15.

The Sport and Recreation Alliance is the voice of the sport and recreation sector and works to get the nation active. Chantel is Director of Marketing, Communications and Member Engagement and she looks after the Join In brand, which was set up after the London 2012 Olympic and Paralympic Games to capitalise on the power of major sporting events to benefit grassroots clubs. Sport has the power to change lives and bring communities together and nurturing and growing volunteers is an important aspect to this.

Title: Using behavioural science to recruit and retain volunteers more effectively

This session will uncover the latest research on recruiting, retaining and rewarding volunteers. Chantel will share some of the GIVERS research and how the Sport and Recreation Alliance is supporting the sector to get more grassroots volunteers into sport.


Crewenna Dymond – Head of Volunteering and Youth Impact at YHA England and Wales

Crewenna Dymond has been Head of Volunteering (and more recently also of Youth Impact) at YHA for 12 years and has worked with volunteers all her working life, holding earlier positions at BTCV (as it was then), Staffordshire Wildlife Trust and as a youth worker. Tasked with putting the young people back into volunteering with the Youth Hostel Association the number of active young volunteers has grown from a handful to a quarter of all active volunteers in 10 years. A Geographer by background with a PhD in biodiversity and wilderness quality, she helps YHA run its small remote hostels as a Volunteer Manager and also supports some children’s and aid charities.

Title: The benefits of focusing on the volunteer journey to aid recruitment and retention of volunteers

Ten years ago YHA benefitted from the support of around 500 volunteers annually. Now there are around 3,000 people giving their time to our charity in a wide range of flexible as well as committed roles. During that time we focused on establishing a consistent and comprehensive volunteer journey, that treats volunteers as customers as well as colleagues, and by 2014 we were pleased to achieve the Investing in Volunteers Award. Last year YHA transformed volunteer management by moving to an entirely online volunteer management system (TeamKinetic) which is changing how we plan for, recruit, organise and engage with volunteers. In this workshop, we will explore what a great volunteer journey looks like and how the online tools can help us engage more young volunteers and modernise our ways of working.


Fiona Liddell – Volunteering Development Manager at Welsh Council Voluntary Action (WCVA)

Fiona Liddell has worked within the volunteering team at WCVA, in several different roles, since 2003. Currently, she is Volunteering Development Manager with responsibilities for the strategic development of volunteering and volunteering services in Wales.

Recent projects include Volunteering Spirit Wales, a two-year project which aims to improve the quality of event volunteering in Wales and the development of online learning modules on volunteer management, to support the Welsh Government Fusion programme.

Fiona set up the Wales Volunteer of the Year Award scheme in 2004. She is the author of the WCVA publication Recruiting volunteers – a manual of good practice and has developed and delivered training in volunteer management.

Previously she has worked in International Development, Health Promotion and has, jointly with her husband, run a training and retreat centre in mid-Wales. Voluntary roles have included school governor, helping at a community cafe in the Rhondda and at conversation drop-in sessions for asylum seekers, stewarding at the Sherman Theatre in Cardiff and mentoring a young person through the I million mentors scheme.


Laura Hamilton – Seven steps to successful volunteer engagement

In a rapidly changing world, how can we ensure that our volunteer programmes stay attractive, relevant and rewarding?

This workshop will explore:

  • The latest trends in volunteering
  • New approaches and perspectives on volunteer engagement
  • Working with volunteers of different ages
  • How to build great relationships with your volunteers

Laura is a consultant specialising in volunteer involvement and volunteer management, with over 17 years’ experience in the field. She has worked in both volunteer infrastructure and volunteer-involving organisations and is passionate about growing and developing successful volunteer programmes.

Will you be there?

TeamKinetic are looking forward to welcoming many faces both new and old to the conference. We hope you are able to join us.

If you require more information or have any question, please do not hesitate to get in contact.