TeamKinetic hosted their 4th annual volunteer conference on the 11th and 12th of September in partnership with Greater Sport and the Manchester Metropolitan University.

Day 1 of the conference allowed current customers to attend the exclusive event and gain further insight into current developments and new features on the volunteer system.

TeamKinetic Logo

Introduction to customer workshop

The volunteer conference was initiated by current customers arriving at the venue where they had some time to talk among one another and grab a quick tea or coffee before the workshop masterclass by Steven Hall. Some of the TeamKinetic customer organisations present were…

The volunteer conference workshop kicked off by an introduction of the TeamKinetic itinerary and organisation, as well as an opportunity for all customers present to formally introduce themselves and their organisation.

Update Overview

After the introduction, Steven went on to discuss the update overview and explain what each update would mean to the TeamKinetic customers. This was an opportunity for our customers to get a further understanding of the changes being made, and inquire more information regarding the update. Here are some of the topics that were covered.

Weekly emails

The second overview was regarding weekly emails sent out to volunteers using the volunteer system. This was a chance for customers to highlight anything they believed was important to include in the emails received, which led to many strong suggestions.

Custom Fields

The custom field update informed the customers of the ways they could gather information from volunteers and the different ways they could store them.

Mobile App

Many customers liked the mobile app update for volunteers as it would allow them to complete things on the go, such as:

  • Join opportunities
  • Search opportunities
  • View opportunities they are on
  • Log hours
  • Leave feedback
Searching For Opportunities

Customers were able to find out more about the search options available for volunteers and how they can analyse exactly what volunteers are searching for and utilise this information when producing future opportunities.

TeamKinetic customers at the volunteer conference masterclass

Lunch

The morning session came to an end which meant it was lunchtime!

The guests and TeamKinetic took a short walk to a local Indian restaurant, which allowed everyone to get to know each other better and reflect on things they found useful from the morning session.

This was also a terrific opportunity to get to know our customers even better in person and find out more about them as individuals.

Zouk bar and grill restaurant were great hosts as they provided alternative options for our vegan/ vegetarian/gluten free guests and the food was fantastic!

Q /A and interviews

After arriving back from lunch I was able to interview some of the TeamKinetic customers and find out how their day was going and ask them more about the work they do in their community. Here are some of the questions and responses we received from our customers.

What do you hope to get out of the volunteer conference?

“Getting tips on improving our skills and how to use the system properly and understand the functionalities. we deal with individuals and organisation who are using the system and their point of contact is us, so we need to be on top of our game.”

Carwyn Humphreys – Volunteer Manager (Mantell Gwynedd)

What have you found valuable from today?

“Today has been really useful on how to use the systems new features. Coming together as a group and listening to volunteering organisation and how they manage things has also been really important today”

Dawn Georgeson – Volunteer Lead (Liverpool FC Foundation)

Can you tell us about a memorable volunteering experience you’ve had?

“We were asked to find a volunteer to look after a pony and a ram. This was near enough impossible to ask or find a volunteer for. It was on the way home for me so I ended up doing it for quite a long time. It became great fun!”

Michiel Blees – Volunteer centre officer (PAVO)

how have you found today’s masterclass session?

“Really impressed, we’ve got the opportunity to talk about day-to-day practice. We’ve had lots of time for questions and gaining more knowledge on the system. But also where it is going in the future, really really positive session!”

Julia Manser – Swansea volunteer centre manager (SVS)

Interview setup for TeamKinetic customers

TeamKinetic customers were also able to ask Chris, Steve and Rolf questions about the system and anything they wanted to learn more about. Many of the customers found this a beneficial part of the day as they were able to ask specific questions relating to their organisation. They were also able to ask questions regarding updates and how these can be used for more effective management.

The Q and A was followed by a tea break, allowing customers an opportunity to network and discuss the system developments from the morning sessions. TeamKinetic got to gain more customer insight. This was important to us as it will help us increase the effectiveness of the volunteer system for the consumer.

The Road Map

The final session of the day was led by Rolf Herbert. This was a chance for customers to find out where TeamKinetic are heading. Some of the system developments on the road-map were:

  1. Applying/Show Interest Opportunities
  2. Improved search
  3. Remove Induction Process
  4. Improve Post Creation Session Editing
  5. New Social Media Triggers
  6. Increase Email and Communication Customisation

The roadmap was a focus on making the volunteer recruitment process even simpler. Rolf also discussed plans of refactoring, regrouping, and repackaging. This would mean that current features would be enhanced for the user.

Our customers gained a further insight into the system developments and improvements on the way. The day also allowed customers to strengthen their ability to use the volunteer system. For TeamKinetic, it was a chance to have customers together and share experiences.

The workshop was a chance to better understand our customer requirements, but more importantly, it was a great chance to go out for a drink and pizza and get to know one another!

 

Find out more about TeamKinetic 

01619145757