{"id":6289,"date":"2020-08-14T10:42:21","date_gmt":"2020-08-14T09:42:21","guid":{"rendered":"http:\/\/teamkinetic.co.uk\/blog\/?p=6289"},"modified":"2022-06-13T10:55:26","modified_gmt":"2022-06-13T09:55:26","slug":"we-are-updating-our-terms-and-conditions","status":"publish","type":"post","link":"https:\/\/teamkinetic.co.uk\/blog\/2020\/08\/we-are-updating-our-terms-and-conditions\/","title":{"rendered":"We are updating our Terms and Conditions"},"content":{"rendered":"\n

Periodically we review and update our operating terms and conditions that form the basis of our relationship with our customers. This time around we are proposing two changes that we wanted to clarify with our customers.<\/p>\n

Since the introduction of GDPR we have been reviewing our approach to data processing and we need to make changes on how we manage your data. The second change is relating to our licencing and pricing model.<\/p>\n

Data processing<\/h2>\n

Please don’t worry, this change to our data processing policies will result in no changes to your current processes, we are merely bringing responsibilities and definitions in line with the reality of using TeamKinetic. As always, if you have any questions or concerns, we always like to hear from you, so please do get in touch and I would be happy to talk through how these changes might affect you.<\/p>\n

A data controller in responsible for what happens to the data they collect. They define and control what they and their agents can do with the data. Agents processing the data on behalf of the data controller are called data processors.<\/p>\n

Our original contract stated that TeamKinetic acted as the data controller and our customers acted as the data processors. This was based on advice we had revived from our legal council during our work to become GDPR compliant, but over the last 18 months it is clear that this definition does not serve the needs of our customers, or reflect reality.<\/p>\n

We have now recognised that TeamKinetic would better serve you as the data processor. So what does that actually mean for you, your volunteers and your data?<\/p>\n

In short, very little will change for your volunteers, or the way you are able to use TeamKinetic, but some of yours and our responsibilities will change and we want to make sure you are fully cognizant of these changes.<\/p>\n

As the data controller, you are responsible for your volunteers data in accordance with your owns policies and procedures and your use of TeamKinetic must fall with in those same constraints. This reflects how our customers already operate in most cases. The data controller then instruct us as the data processors in how we can use your data; you are in effect giving us permission to process your data to enable TeamKinetic to provide you with a usable and effective service.<\/p>\n

Now please don’t worry, TeamKinetic’s use of data is wholly appropriate and still compliant with even the most stringent interpretation of GDPR and data protection legislation, so there will be no practical changes required.<\/p>\n

We have prepared a data processor document<\/a> that outlines how TeamKinetic will process your data. This policy document will serve as a our data processing agreement between you the customer (data controller) and TeamKinetic (data processor).<\/p>\n

This agreement will be reflected in the customer defined terms and conditions that volunteers agree to when registering. You are able to adjust and edit these terms and conditions from your dashboard, we have created a short tutorial video\u00a0if you are unfamiliar with where to find this feature.<\/p>\n

\u00a0<\/p>\n

Licensing and Pricing Model Changes<\/h2>\n

Don’t worry, we are not about to drop a big bill on you! In fact we are making these changes to make sure you are never surprised by a big bill.<\/p>\n

TeamKinetic do not limit the number of volunteers, providers or opportunities, unlike many of our competitors. This means you don’t need to worry if your volunteer numbers suddenly jump up or change. This all forms part of our promise of no surprises in our pricing. However over the years we have made changes to how we price our product and this has resulted in customers being billed in different ways, which is now proving hard to justify and manage.<\/p>\n

From this quarter we will be charging for each extra admin you wish to add beyond that set in your contract. For our existing customers their contract will reflect their current admin usage so no current customer will be paying more after this change; guaranteed!<\/p>\n

You will be able to purchase additional admin capacity as a monthly subscription, paid in advance, right in your dashboard. Subscriptions can be altered and cancelled at anytime so there is no long term commitment. We are putting the final touches to this admin interface to release shortly.<\/p>\n

We will be offering a buffer of extra admin capacity for our existing customers based on their length of custom.<\/p>\n

If you have any concerns or questions, then please don’t hesitate to get in touch chris@teamkinetic.co.uk<\/a>.<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[4,292],"tags":[],"class_list":["post-6289","post","type-post","status-publish","format-standard","hentry","category-policy-and-operations","category-securitygdpr"],"jetpack_publicize_connections":[],"yoast_head":"\r\nWe are updating our Terms and Conditions - TeamKinetic<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/08\/we-are-updating-our-terms-and-conditions\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"We are updating our Terms and Conditions - 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