{"id":610,"date":"2015-03-06T13:10:04","date_gmt":"2015-03-06T13:10:04","guid":{"rendered":"https:\/\/teamkineticuk.wordpress.com\/?p=610"},"modified":"2024-03-05T15:53:34","modified_gmt":"2024-03-05T15:53:34","slug":"teamkinetic-v6-fairer-rating-system","status":"publish","type":"post","link":"https:\/\/teamkinetic.co.uk\/blog\/2015\/03\/teamkinetic-v6-fairer-rating-system\/","title":{"rendered":"TeamKinetic Version 6 – Fairer Rating System"},"content":{"rendered":"\n

This is one in a\u00a0series of posts<\/a> where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic.<\/p>\n\n\n\n

From version 2 we have included a feedback system for both volunteers and providers, where they can leave a star rating out of 5 and some comments of their experiences.<\/p>\n\n\n\n

TeamKinetic Version 5 saw the arrival of an admin approval system where, if they choose to, the administrator would approve each feedback before either the provider or volunteer could see it.<\/p>\n\n\n\n

Volunteers could see their average feedback rating, how they were doing compared to the rest of the volunteers and the individual comments that providers had left.<\/p>\n\n\n\n

We never wanted to demotivate the volunteers but our and other’s research showed us that by ranking the volunteers we risked just that. The star rating also skewed the data as providers when faced with very many volunteers to rate and comment on would often just leave the rating at the default value.<\/p>\n\n\n

\n
\"feedback\"<\/figure><\/div>\n\n\n

TeamKinetic Version 6 introduces a whole new rating system based on thumbs up or thumbs down. This binary system is much simpler and clearer to both the volunteers and providers. Volunteers will only ever see their thumbs-up comments, the very rare thumbs-down comments will be directed to the administrator so they can try to resolve any issues and action accordingly.<\/p>\n\n\n\n

We have also removed the overall ranking from the volunteer’s homepage, just giving them their total thumbs-ups so far. We think this will help to keep the volunteer motivated and their overall feedback will not be susceptible to skewing by a rogue single-star rating that was usually a mistake or by lots of default 3-star ratings.<\/p>\n\n\n\n

\n\n\n\n

You can find\u00a0TeamKinetic<\/a><\/span> on social media and listen to our podcast:<\/strong><\/p>\n

Twitter<\/a><\/span> \u00a0 \u00a0 \u00a0 Facebook<\/a><\/span>\u00a0\u00a0 \u00a0 \u00a0 LinkedIn<\/a><\/span>\u00a0\u00a0 \u00a0 \u00a0 YouTube<\/a><\/span>\u00a0\u00a0 \u00a0 \u00a0 Instagram<\/a>\u00a0 \u00a0 \u00a0 \u00a0Podcast<\/a><\/span><\/span><\/p>\n

\u00a0<\/p>\n

Have you enjoyed using TeamKinetic? If you could leave us a review on Capterra<\/a>, we’d really appreciate it! We’ll even send you a little thank you.<\/em><\/p>

\n","protected":false},"excerpt":{"rendered":"

This is one in a\u00a0series of posts where I will be discussing the new features and changes we have built into version 6 of our volunteer management software TeamKinetic. From version 2 we have included a feedback system for both volunteers and providers, where they can leave a star rating out of 5 and some […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[167,5],"tags":[85,690,90,96,161,178,103],"class_list":["post-610","post","type-post","status-publish","format-standard","hentry","category-teamkinetic-features","category-technical-updates","tag-teamkinetic","tag-teamkinetic-version-6","tag-version-6","tag-volunteer-management","tag-volunteer-management-software","tag-volunteer-management-system","tag-volunteerkinetic"],"jetpack_publicize_connections":[],"yoast_head":"\r\nTeamKinetic Version 6 - Fairer Rating System - TeamKinetic<\/title>\r\n<meta name=\"description\" content=\"One key feature of TeamKinetic Version 6 is the Fairer Rating System. 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We're very excited about this release and are thinking of naming it something other than a simple number increment as its a huge\u00a0release and represents something of a milestone for TeamKinetic. 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Previously\u2026","rel":"","context":"In "TeamKinetic Features"","block_context":{"text":"TeamKinetic Features","link":"https:\/\/teamkinetic.co.uk\/blog\/category\/teamkinetic-features\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2024\/03\/image-5.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2024\/03\/image-5.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2024\/03\/image-5.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2024\/03\/image-5.png?resize=1050%2C600&ssl=1 3x, https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2024\/03\/image-5.png?resize=1400%2C800&ssl=1 4x"},"classes":[]},{"id":281,"url":"https:\/\/teamkinetic.co.uk\/blog\/2013\/07\/new-mapping-functions\/","url_meta":{"origin":610,"position":5},"title":"New Mapping Functions","author":"Rolf Herbert","date":"20th July 2013","format":false,"excerpt":"Seeing all your volunteers and opportunities on a map is a great way to see your geographical reach and impact. Let's take a look at the new mapping functions available within the TeamKinetic volunteer management system. The mapping functions provided with VolunteerKinetic have proved very popular and give a quick\u2026","rel":"","context":"In "TeamKinetic Features"","block_context":{"text":"TeamKinetic Features","link":"https:\/\/teamkinetic.co.uk\/blog\/category\/teamkinetic-features\/"},"img":{"alt_text":"Mapping Screenshot","src":"https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2014\/07\/2014-07-17-10_48_18-volunteerkinetic-admin-location-of-registered-volunteers.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2014\/07\/2014-07-17-10_48_18-volunteerkinetic-admin-location-of-registered-volunteers.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2014\/07\/2014-07-17-10_48_18-volunteerkinetic-admin-location-of-registered-volunteers.png?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/posts\/610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=610"}],"version-history":[{"count":3,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/posts\/610\/revisions"}],"predecessor-version":[{"id":14676,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/posts\/610\/revisions\/14676"}],"wp:attachment":[{"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=610"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=610"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/teamkinetic.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}