{"id":5918,"date":"2020-05-07T13:28:00","date_gmt":"2020-05-07T12:28:00","guid":{"rendered":"http:\/\/teamkinetic.co.uk\/blog\/?p=5918"},"modified":"2020-06-25T11:57:20","modified_gmt":"2020-06-25T10:57:20","slug":"gswl8-communicating-with-volunteers","status":"publish","type":"post","link":"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/gswl8-communicating-with-volunteers\/","title":{"rendered":"Getting Started with TeamKinetic: Lesson Eight &#8211; Communicating With Volunteers"},"content":{"rendered":"\n<p>Communicating with volunteers is an important aspect of volunteer management. The ability to reach out to your volunteers within the system is a must. With TeamKinetic, you have a few options\u2026 <br><strong>Emails<\/strong>&nbsp;<br>You can email volunteers through the system. These emails can be filtered depending on who you wish to contact. <br><span style=\"font-weight: 400;\"><strong>Texts<\/strong>&nbsp;<br>The text messaging service can be switched on or off and you can also dictate which automatic texts go out to site users. More text messages can also be purchased by admins.<br><strong>Chat Rooms<\/strong><br>There will be a chat room on each opportunity that can be accessed by volunteers, providers, and admins. If any further details need to be shared or if the volunteer has questions, this is the perfect place to ask them! <\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tasks<\/h2>\n\n\n\n<ol class=\"wp-block-list\"><li>Send an email to every volunteer who has joined a specific opportunity or who are part of a specific group.<\/li><li>Explore text messaging options: switching it on\/off, automatic texts, and buying more texts. <\/li><li>Post something in the chat room of an opportunity.<\/li><\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/97f00d1u8n-4zb28f9zoe\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<h4><span style=\"color: #000000;\"><strong>Task 1: Emailing<\/strong><\/span><\/h4>\n<p><span style=\"color: #000000;\"><strong>Step One<\/strong><\/span><br \/>Go to the &#8216;Messaging &amp; Email&#8217; tab.<\/p>\n<p><span style=\"color: #000000;\"><strong>Step Two\u00a0<\/strong><\/span><br \/>Click &#8216;Volunteer Bulk Email&#8217;.<\/p>\n<p><span style=\"color: #000000;\"><strong>Step Three<\/strong><\/span><br \/>Fill in all fields, write your email, filter, and send.<\/p>\n<p>\u00a0<\/p>\n<h4><span style=\"color: #000000;\"><strong>Task 2: Texts\u00a0<\/strong><\/span><\/h4>\n<p><span style=\"color: #000000;\"><strong>Step One<\/strong><\/span><br \/>Go to the Admin Settings Cog.\u00a0<\/p>\n<p><span style=\"color: #000000;\"><strong>Step Two\u00a0<\/strong><\/span><br \/>Click &#8216;TeamKinetic Options&#8217;.<\/p>\n<p><span style=\"color: #000000;\"><strong>Step Three\u00a0<\/strong><\/span><br \/>Click the &#8216;Notifications&#8217; tab on the left-hand-side menu.<\/p>\n<p>\u00a0<\/p>\n<h4><span style=\"color: #000000;\"><strong>Task 3: Chat Rooms\u00a0<\/strong><\/span><\/h4>\n<p><span style=\"color: #000000;\"><strong>Step One<br \/><\/strong>First, ensure your site has Chat enabled. To do this, go to the Admin Settings Cog and click &#8216;TeamKinetic Options&#8217;.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step Two\u00a0<\/strong><\/span><br \/><span style=\"color: #000000;\">Click &#8216;Opportunities&#8217; in the left hand side menu and check &#8216;Yes&#8217; on &#8216;Enable Opportunity Chat Room&#8217;.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step Three<\/strong><\/span><br \/><span style=\"color: #000000;\">Go to &#8216;Opportunities &amp; Providers&#8217;.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step Four\u00a0<\/strong><\/span><br \/><span style=\"color: #000000;\">Click &#8216;Opportunities&#8217;.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step Five<\/strong><\/span><br \/><span style=\"color: #000000;\">Find an opportunity and click on it.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Step Six<\/strong><\/span><br \/><span style=\"color: #000000;\">Go to &#8216;Chat Room&#8217; on the left-hand-side menu.<\/span><\/p>\n\n\n\n<div class=\"wp-block-button alignleft\"><a class=\"wp-block-button__link has-background\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/gswl7-reward-volunteers\/\" style=\"background-color:#0572b7\">Lesson Seven<\/a><\/div>\n\n\n\n<div class=\"wp-block-button alignright\"><a class=\"wp-block-button__link has-background\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/gswl9-reporting\/\" style=\"background-color:#0572b7\">Lesson Nine<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tasks Send an email to every volunteer who has joined a specific opportunity or who are part of a specific group. Explore text messaging options: switching it on\/off, automatic texts, and buying more texts. Post something in the chat room of an opportunity. The Process<\/p>\n","protected":false},"author":13,"featured_media":5857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[359],"tags":[360,96,161,231,178,99,145],"class_list":["post-5918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started-workbook","tag-teamkinetic-workbook","tag-volunteer-management","tag-volunteer-management-software","tag-volunteer-management-software-uk","tag-volunteer-management-system","tag-volunteer-software","tag-volunteer-system"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Getting Started with TeamKinetic: Lesson Eight - Communicating With Volunteers - TeamKinetic<\/title>\r\n<meta name=\"description\" content=\"Communicating with volunteers is an important aspect of volunteer management. 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