{"id":5854,"date":"2020-05-07T14:16:39","date_gmt":"2020-05-07T13:16:39","guid":{"rendered":"http:\/\/teamkinetic.co.uk\/blog\/?p=5854"},"modified":"2024-02-05T15:05:18","modified_gmt":"2024-02-05T15:05:18","slug":"getting-started-workbook","status":"publish","type":"post","link":"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/getting-started-workbook\/","title":{"rendered":"Getting Started with TeamKinetic: Workbook"},"content":{"rendered":"\n<p>Welcome to the <em>Getting Started with TeamKinetic <\/em>Workbook. The aim of this book is to teach you the basics of your TeamKinetic system in less than ten steps. Basically, this is everything you need to know to get started and improve your overall volunteer management. We recommend that you move through these lessons at your own pace to make sure you get the most out of it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before we start&#8230;<\/h2>\n\n\n\n<p>We&#8217;ll be using some key terms in this document that you may not be familiar with yet. To avoid any confusion from the off, let&#8217;s go through them now!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Opportunity<\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">An \u2018opportunity\u2019 is any activity that a person can volunteer to do. Every opportunity must have a provider. Opportunities can either have set sessions or be flexible.&nbsp;<\/span><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Session-based Opportunities<\/h4>\n\n\n\n<p>Sessions can either be recurring (daily, weekly, monthly, etc) or individual. Use this for opportunities with specific dates and times.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Flexible opportunities<\/h4>\n\n\n\n<p>In contrast, volunteers can log hours for flexible opportunities at any time. This is great for opportunities that can be done from any location or at any time. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Provider<\/h3>\n\n\n\n<p>The &#8216;provider&#8217; is the individual or organisation that is offering the opportunity. The provider should be the one communicating with volunteers about opportunities they&#8217;ve signed on for. They have their own accounts on the system.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Admin<\/h3>\n\n\n\n<p>The system &#8216;admin&#8217;, we hope, is you reading this. The admin has access to all areas of the system that we&#8217;ll be going through in this workbook.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Now that&#8217;s all cleared up, click below to go to Lesson One<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/2\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson One<\/a><\/div>\n<\/div>\n\n\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson One \u2013 Basic Setup<\/h1>\n\n\n\n<p>Now you\u2019re up and running with your own TeamKinetic volunteer management system, it\u2019s important to go through a few basic setup steps. Setup is key when getting started with TeamKinetic.<\/p>\n\n\n\n<p>Let\u2019s start by customising things such as your \u2018About Us\u2019 page, terms and conditions, and registration fields.<\/p>\n\n\n\n<p>First of all, it&#8217;s important to make sure your system has a <strong>Location<\/strong> set. If not, you will be unable to create opportunities later.<\/p>\n\n\n\n<p>The&nbsp;<strong>About Us&nbsp;<\/strong>page tells the people who visit your site the most important things they need to know about you: who you are, what you do, who you help through volunteer work and how you help them, etc.&nbsp;<\/p>\n\n\n\n<p>The&nbsp;<strong>Terms and Conditions<\/strong>&nbsp;can be changed if you wish, but if left alone your system will use the default TeamKinetic set of Ts &amp; Cs instead.&nbsp;<\/p>\n\n\n\n<p><strong>Registration Fields<\/strong>&nbsp;can be a very useful thing to customise as we know every organisation is different and may require different pieces of information about volunteers before they can sign up.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Customise your basic TeamKinetic setup options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<p><strong>Step One<\/strong><br>Click the settings cog in the top right corner.<\/p>\n\n\n\n<p><strong>Step Two<\/strong>&nbsp;<br>Check your Location is set under &#8216;Profile&#8217;.<\/p>\n\n\n\n<p><strong>Step Three<\/strong>&nbsp;<br>Go back to the settings menu and click \u2018Setup\u2019<\/p>\n\n\n\n<p><strong>Step Four<\/strong>&nbsp;<br>For now, we suggest updating information in the following tabs:<br>\u2013 About Us<br>\u2013 Terms &amp; Conditions<br>\u2013 Registration Fields<br>\u2013 Gender\/Ethnicity Lists<br><br>But feel free to update every area!<\/p>\n\n\n\n<p><strong><em>You can find out more about configuring your system settings in this playlist. It goes through all the options available in the Super Admin menu.<\/em><\/strong><\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/videoseries?list=PLoFqTVimJTjsoE9hYm71M_IjD_GKEg6Q1\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\"><\/iframe>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Two<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/3\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Two<\/a><\/div>\n<\/div>\n\n\n\n<p>\u00a0 \u00a0\u00a0<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Two \u2013 Site Customisation<\/h1>\n\n\n\n<p>We\u2019ve got the system set up, what next? Site customisation can help turn a good-looking TeamKinetic system into a great branded system. Just\u00a0<a href=\"https:\/\/mcrvip.com\/vk\/volunteers\/index.htm\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">take a look MCRVIP\u2019s site<\/a>\u00a0or <a href=\"https:\/\/volunteerpassport.co.uk\/index-classic\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">this Volunteer Passporting site<\/a> to see what we mean! <\/p>\n\n\n\n<p>To start with, we\u2019ll create a custom front page and footer, adjust colours to match your branding and edit some CSS properties.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Complete all relevant site customisation options.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<p><strong>Step One<br><\/strong>Click the admin cog in the top right corner.<\/p>\n\n\n\n<p><strong>Step Two<\/strong>&nbsp;<br>Click \u2018Look &amp; Feel\u2019<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Go through the following tabs to make your website more personalised:<br>\u2013 Logo (if not completed during registration)<br>\u2013 Colours and Text<br>\u2013 Front Page<br>\u2013 Footer<br>\u2013 CSS<\/p>\n\n\n\n<iframe loading=\"lazy\" width=\"560\" height=\"400\" src=\"https:\/\/www.youtube.com\/embed\/wxAyP0aee6c\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Three<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/4\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Three<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp; &nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Three \u2013 Creating Your First Opportunity<\/h1>\n\n\n\n<p>Now your site is properly set up and looks like&nbsp;<em>your<\/em>&nbsp;site instead of a generic TeamKinetic system, it\u2019s time to get to work and create your first opportunity. All the different fields to fill in on an opportunity may seem complicated at first but you\u2019ll quickly get the hang of it!<\/p>\n\n\n\n<p>It\u2019s important to get to grips with all these different options so you can go on to create opportunities quickly in the future and save yourself some time. Right now, the basic thing you need to know is the difference between session-based and flexible opportunities.<\/p>\n\n\n\n<p>We covered this in the introductory page of the workbook but it can\u2019t hurt to go over it again!<\/p>\n\n\n\n<p><strong>Session-based Opportunities<\/strong><br>Sessions can either be recurring (daily, weekly, monthly, etc) or individual. They\u2019re used for activities that have a specific time\/date they need to be completed on.<\/p>\n\n\n\n<p><strong>Flexible opportunities<\/strong><br>In contrast, flexible opportunities can be completed at any time. This is great for opportunities that can be done online, such as language translations, or over the phone, such as befriending.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Task<\/h2>\n\n\n\n<p>Create an opportunity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/ufbyhvdqra-tr62r64t76\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p><strong>Step One<\/strong><br>Go to \u2018Opportunities and Providers\u2019.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Create Opportunity\u2019.<\/p>\n\n\n\n<p><strong>Step Three<\/strong><strong>&nbsp;<\/strong><br>Fill in all fields with details relevant to your opportunity.&nbsp;<\/p>\n\n\n\n<p><strong>Step Four<\/strong>&nbsp;<br>Click \u2018Add\u2019.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Four<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/5\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Four<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp; &nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Four \u2013 Invite Volunteers<\/h1>\n\n\n\n<p>So now you have an opportunity but where are all the volunteers?! Don\u2019t worry, it\u2019s easy to invite volunteers to your new system, especially if you have an existing database. This involves sending volunteers a unique link which not only lets them register, but also adds them to your volunteer list. You will then be able to see their details and manually add them to the opportunities on your system.&nbsp;<\/p>\n\n\n\n<p>Once a volunteer has been registered on your system, you may wish for them to upload a picture or some identification before they get started with any voluntary work. These things can be made a requirement on your system through the admin settings and is outlined through the optional task in this lesson below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Invite or create at least one volunteer and then view their profile on your system.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/znpjz3i0oe-1b3qa4ng62\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p><strong>Step One&nbsp;<\/strong><br>Go to the \u2018Volunteer Management\u2019 tab.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Invite Volunteers\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Type in the email addresses\/upload a CSV file of the volunteers you wish to invite.<\/p>\n\n\n\n<p><strong>Creating Your Own Volunteer<\/strong><\/p>\n\n\n\n<p><strong>Step One&nbsp;<\/strong><br>Go to the \u2018Volunteer Management\u2019 tab.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Create Volunteer\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Fill in all the registration information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Advanced Task (Optional)<\/h2>\n\n\n\n<p>Alter your system settings so that new volunteers must upload a picture and\/or a piece of ID before volunteering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<p><strong>Step One<\/strong><br>Go to the Admin Settings Cog.&nbsp;<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018TeamKinetic Options\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Optional Next Steps (depending on what you want for your system)<\/strong><\/p>\n\n\n\n<p><strong>\u2013 To require volunteers to be cleared first:<\/strong>&nbsp;Click \u2018Registration\u2019, then ensure that \u2018No\u2019 is checked on \u2018Enable Access to New Volunteers\u2019.<\/p>\n\n\n\n<p><strong>\u2013 To require all volunteers to have a profile photo:<\/strong>&nbsp;Click \u2018Everything Else\u2019 on the left-hand-side menu and make sure \u2018Yes\u2019 is checked on \u2018Require Volunteer Photo\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Under \u2018TeamKinetic Options\u2019 you\u2019ll find a wide range of setup options to play around with. This can either be done now, or once the workbook is completed. We suggest you cover the basics first, but it\u2019s entirely up to you!<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Five<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--5\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/6\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Five<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp;&nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Five \u2013 Manage Your Opportunities<\/h1>\n\n\n\n<p>By now we should have a volunteer on their first opportunity\u2026 but now what? You can now start to manage opportunities, completing tasks such as logging hours for completed sessions, using the chat room to send information to the volunteers on the opportunity, and processing applicants.<\/p>\n\n\n\n<p>To log hours, the volunteer first leaves feedback (if this is mandated by your settings) for the provider\/opportunity. Next, they enter how many hours they spent on the opportunity session. The provider\/admin then leaves their own feedback for the volunteer and inputs the hours spent volunteering (they should match!).<\/p>\n\n\n\n<p><em>Note: you\u2019ll only be able to log hours for session-based opportunities if they have already happened and have a volunteer signed up. To log hours now for this task, you\u2019ll need to create a flexible opportunity as hours for flexible opportunities can be logged at any time.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Complete and log hours for an opportunity from both the provider and volunteer side.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/ntcjl3k3jl-ld3pfxyoqf\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p>There are a few different ways to complete this one but first we\u2019ll look at how to do it from the admin\/provider side.<\/p>\n\n\n\n<p><strong>S<\/strong><strong>tep One&nbsp;<\/strong><br>Go to the \u2018Opportunities &amp; Providers\u2019 tab.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Opportunities\u2019.<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Find the opportunity you want to log hours for&nbsp;<\/p>\n\n\n\n<p><strong>Step Four&nbsp;<\/strong><br>Click \u2018Log Hours\u2019 in the left-hand-side menu.<\/p>\n\n\n\n<p><strong>Step Five&nbsp;<\/strong><br>Leave feedback for the volunteer and log hours.<\/p>\n\n\n\n<p>It\u2019s also important to familiarise yourself with the volunteer\u2019s point of view when learning to manage opportunities in case they have any questions or issues with the process. You can see a video of this process below.<\/p>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/g57o43ur6m-hm0xiljq29\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p><strong>Step One&nbsp;<\/strong><br>From the volunteer homepage, go to the \u2018Opportunities With Hours To Log\u2019 box OR the \u2018 Opportunities\u2019 tab on the left-hand-side menu.<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Log\u2019 \/ \u2018Log Hours\u2019<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Leave feedback for the provider and input the hours spent volunteering.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Six<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-6 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/7\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Six<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp; &nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Six \u2013 Creating Events<\/h1>\n\n\n\n<p>Creating events is very easy and can be a great way to collate a bunch of opportunities that are related to a specific occasion, e.g. a festival. This will make the opportunities easier for your volunteers to find and easier for providers to manage.&nbsp;<\/p>\n\n\n\n<p>You can find out more about how we\u2019ve previously helped organise large events in\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2018\/06\/19\/managingmajorsportevents-volunteers\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">this blog post!<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Create an event and add at least one opportunity to it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/gg8oc2a2ln-bxkvm2eceq\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p>First we\u2019ll create the event.<\/p>\n\n\n\n<p><strong>Step One&nbsp;<\/strong><br>Go to \u2018Opportunities &amp; Providers\u2019.<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Events\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Fill in the necessary fields and click \u2018Add\u2019.<\/p>\n\n\n\n<p>Next, we can either create a new opportunity to be part of the event, or add an existing opportunity to it.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Creating an opportunity as part of an event<\/strong><\/h3>\n\n\n\n<p><strong>Step One<\/strong><br>Go to \u2018Opportunities and Providers\u2019.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Create Opportunity\u2019.<\/p>\n\n\n\n<p><strong>Step Three&nbsp;<\/strong><br>Fill in all fields until you reach the boxes below. Specify that the Opportunity is part of an Event and select the correct event.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"359\" height=\"176\" src=\"https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2020\/05\/image.png\" alt=\"\" class=\"wp-image-5958\" srcset=\"https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2020\/05\/image.png 359w, https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2020\/05\/image-300x147.png 300w\" sizes=\"auto, (max-width: 359px) 100vw, 359px\" \/><\/figure>\n\n\n\n<p><strong>Step Four<\/strong>&nbsp;<br>Finish creating the opportunity as usual.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Adding an existing opportunity to an event<\/strong><\/h3>\n\n\n\n<p><strong>Step One&nbsp;<\/strong><br>Go to \u2018Opportunities and Providers\u2019.<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Opportunities\u2019.<\/p>\n\n\n\n<p><strong>Step Three&nbsp;<\/strong><br>Find the opportunity you wish to add and click on it.&nbsp;<\/p>\n\n\n\n<p><strong>Step Four&nbsp;<\/strong><br>Click on the \u2018Details\u2019 tab on the left-hand-side menu and scroll down until you see the options pictured above to add the opportunity to the event.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Seven<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--7\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/8\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Seven<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp;&nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Seven \u2013 Reward Your Volunteers<\/h1>\n\n\n\n<p>After a few completed opportunities, you might be wondering how you can go reward volunteers for all their hard work. The first option to reward volunteers is through Achievement Badges. These badges are attached to volunteer profiles after they\u2019ve logged a set amount of hours. You can also change the names and icons of the badges to match any reward systems you might already have in place.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Task<\/h2>\n\n\n\n<p>Set the number of hours needed to unlock each badge and change the name\/picture if needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/roxe7nmi01-wqzna8apm4\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p><strong>Step One<\/strong><br>Go to the Admin Settings Cog.<\/p>\n\n\n\n<p><strong>Step Two<\/strong><br>Click \u2018Basic TeamKinetic Setup\u2019.<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Click the \u2018Achievement Badges\u2019 tab in the left-hand-side menu.<\/p>\n\n\n\n<p><strong>Step Four&nbsp;<\/strong><br>Change the badges in any way you want.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Eight<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-8 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--8\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/9\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Eight<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp; &nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Eight \u2013 Communicating With Volunteers<\/h1>\n\n\n\n<p>Communicating with volunteers is an important aspect of volunteer management. The ability to reach out to your volunteers within the system is a must. With TeamKinetic, you have a few options\u2026<\/p>\n\n\n\n<p><strong>Emails<\/strong>&nbsp;<br>You can email volunteers through the system. These emails can be filtered depending on who you wish to contact.<br><strong>Texts<\/strong>&nbsp;<br>The text messaging service can be switched on or off and you can also dictate which automatic texts go out to site users. More text messages can also be purchased by admins.<br><strong>Chat Rooms<\/strong><br>There will be a chat room on each opportunity that can be accessed by volunteers, providers, and admins. If any further details need to be shared or if the volunteer has questions, this is the perfect place to ask them!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tasks<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Send an email to every volunteer who has joined a specific opportunity or who are part of a specific group.<\/li>\n\n\n\n<li>Explore text messaging options: switching it on\/off, automatic texts, and buying more texts.<\/li>\n\n\n\n<li>Post something in the chat room of an opportunity.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/97f00d1u8n-4zb28f9zoe\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Task 1: Emailing<\/strong><\/h3>\n\n\n\n<p><strong>Step One<\/strong><br>Go to the \u2018Messaging &amp; Email\u2019 tab.<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Volunteer Bulk Email\u2019.<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Fill in all fields, write your email, filter, and send.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Task 2: Texts&nbsp;<\/strong><\/h3>\n\n\n\n<p><strong>Step One<\/strong><br>Go to the Admin Settings Cog.&nbsp;<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018TeamKinetic Options\u2019.<\/p>\n\n\n\n<p><strong>Step Three&nbsp;<\/strong><br>Click the \u2018Notifications\u2019 tab on the left-hand-side menu.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Task 3: Chat Rooms&nbsp;<\/strong><\/h3>\n\n\n\n<p><strong>Step One<br><\/strong>First, ensure your site has Chat enabled. To do this, go to the Admin Settings Cog and click \u2018TeamKinetic Options\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Opportunities\u2019 in the left-hand side menu and check \u2018Yes\u2019 on \u2018Enable Opportunity Chat Room\u2019.<\/p>\n\n\n\n<p><strong>Step Three<\/strong><br>Go to \u2018Opportunities &amp; Providers\u2019.<\/p>\n\n\n\n<p><strong>Step Four&nbsp;<\/strong><br>Click \u2018Opportunities\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Five<\/strong><br>Find an opportunity and click on it.<\/p>\n\n\n\n<p><strong>Step Six<\/strong><br>Go to \u2018Chat Room\u2019 on the left-hand-side menu.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to Lesson Nine<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-9 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--9\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/10\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Lesson Nine<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp;&nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">Lesson Nine \u2013 Reporting<\/h1>\n\n\n\n<p>Now you\u2019re more familiar with the system and you\u2019ve completed a few opportunities successfully, it might be time to do some reporting on your volunteer base. Reporting can be an effective way to keep track of your volunteer management programme and how your volunteers are getting on.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tasks<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a basic report (e.g. based on a characteristic such as gender\/ethnicity\/age).<\/li>\n\n\n\n<li>Submit a request for a custom report.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">The Process<\/h2>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/u0d2ugd0zk-xz57znow3m\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<h3 class=\"wp-block-heading\">Task 1<\/h3>\n\n\n\n<p><strong>Step One<\/strong><br>Go to \u2018Reporting\u2019.<\/p>\n\n\n\n<p><strong>Step Two&nbsp;<\/strong><br>Click \u2018Reports &amp; Analysis\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Three&nbsp;<\/strong><br>Go to \u2018Volunteers\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Four&nbsp;<\/strong><br>Select a date range and data set then click \u2018Download CSV\u2019.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Task 2<\/h3>\n\n\n\n<iframe src=\"https:\/\/embed.fleeq.io\/l\/vojclebgl3-9v17q9ol5r\" frameborder=\"0\" allowfullscreen=\"true\" style=\"width:500px; height: 375px;\"><\/iframe>\n\n\n\n<p><strong>Step One<\/strong><br>Go to \u2018Help &amp; Support\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Two<\/strong>&nbsp;<br>Click \u2018Support Tickets\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Three<\/strong>&nbsp;<br>Click \u2018Create New Ticket\u2019.&nbsp;<\/p>\n\n\n\n<p><strong>Step Four<\/strong>&nbsp;<br>Fill in the required fields and upload a CSV data set of the report you wish to create.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Click below to go to the Workbook Summary<\/h4>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-10 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--10\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/07\/getting-started-workbook\/11\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Workbook Summary<\/a><\/div>\n<\/div>\n\n\n\n<p>&nbsp; &nbsp;&nbsp;<\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<h1 class=\"wp-block-heading\">End of the Workbook<\/h1>\n\n\n\n<p>We\u2019ve reached the end of this workbook, by now your system should be fully functional and you should be comfortable with the basics on a day-to-day basis. You might even be comfortable enough to start training other people within your organisation to use the system yourself. If not, don\u2019t worry, this workbook can be easily shared!<\/p>\n\n\n\n<p>Now it\u2019s time for you to figure everything else out for yourself\u2026<br><br>Just kidding!<\/p>\n\n\n\n<p>While we may not have any more lessons in this workbook, we still have resources to help you out while you continue to figure out the more intricate aspects of your TeamKinetic system.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Case Studies<\/h2>\n\n\n\n<p>You can see testimonies from people who have used our system <a href=\"https:\/\/teamkinetic.co.uk\/blog\/category\/case-study\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">dotted throughout our blog posts<\/a>. This is probably the best way to find out how to get the most out of the system. Below we\u2019ve linked some of the case studies we\u2019ve done in the past.<\/p>\n\n\n\n<p><a href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/08\/05\/communities-and-coronavirus\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Community Response during the COVID-19 Pandemic<\/a><\/p>\n\n\n\n<p>Universities:\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/01\/13\/case-study-report-university-of-manchester\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">University of Manchester<\/a><\/p>\n\n\n\n<p>Charities:\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2018\/05\/08\/teamkinetic-case-study-seashell-trust-find-a-functional-solution\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">Seashell Trust<\/a>\u00a0<\/p>\n\n\n\n<p>Local Authorities:\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2018\/04\/17\/teamkinetic-case-study-how-active-stirling-uses-teamkinetic-to-integrate-volunteers\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">Stirling Council (Active Sterling)<\/a>,\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2021\/02\/26\/manchester-city-council-case-study\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Manchester City Council<\/a><\/p>\n\n\n\n<p>Sport:\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2018\/08\/28\/why-liverpool-fc-foundation-are-using-teamkinetic-volunteer-software\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">The LFC Foundation<\/a>,\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2019\/03\/12\/gb-taekwondo-recruiting-volunteers-world-championships-2019\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">GB Taekwondo<\/a><\/p>\n\n\n\n<p>Healthcare:\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2018\/04\/11\/teamkinetic-case-study-nhs-trust-of-warrington-halton-hospital\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\" target=\"_blank\" rel=\"noreferrer noopener\">Warrington Halton Hospital<\/a>,\u00a0<a href=\"https:\/\/teamkinetic.co.uk\/blog\/2022\/01\/27\/how-willowbrook-transformed-their-volunteer-management\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Willowbrook Hospice<\/a><\/p>\n\n\n\n<p>Culture: <a href=\"https:\/\/teamkinetic.co.uk\/blog\/2021\/08\/04\/the-whitworth-in-partnership-with-teamkinetic\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">Whitworth Gallery<\/a>, <a href=\"https:\/\/teamkinetic.co.uk\/blog\/2022\/03\/08\/lasting-impact-of-pankhurst-family\/?utm_source=teamkinetic&amp;utm_medium=blog&amp;utm_campaign=getting_started\">The Pankhurst Trust<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Help Videos<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2022\/03\/image-8.png\" alt=\"\" class=\"wp-image-8922\" width=\"280\" height=\"150\" srcset=\"https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2022\/03\/image-8.png 374w, https:\/\/teamkinetic.co.uk\/blog\/wp-content\/uploads\/2022\/03\/image-8-300x161.png 300w\" sizes=\"auto, (max-width: 280px) 100vw, 280px\" \/><\/figure><\/div>\n\n\n<p>You can find short videos on almost every feature the system has to offer. They can be found by going to the ? box next to your settings cog (see right). There you\u2019ll find an array of searchable help videos that should help you in a couple of minutes or less.<\/p>\n\n\n\n<p>If you can\u2019t find a video for a feature, feel free to contact us either through social media or by raising a support ticket and we\u2019ll help you out!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">We\u2019d love your feedback!<\/h2>\n\n\n\n<p>We\u2019d be extremely grateful if you could take a quick minute to give feedback on this workbook. This will help us improve our support materials in the future, helping all our users get the most out of their systems!&nbsp;<\/p>\n\n\n<div class=\"wp-block-jetpack-contact-form\"><a href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/getting-started-workbook\/\" target=\"_blank\" rel=\"noopener noreferrer\">Submit a form.<\/a><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the Getting Started with TeamKinetic Workbook. The aim of this book is to teach you the basics of your TeamKinetic system in less than ten steps. Basically, this is everything you need to know to get started and improve your overall volunteer management. We recommend that you move through these lessons at your [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":5857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[359],"tags":[361,360,96,161,231,178,99,145],"class_list":["post-5854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started-workbook","tag-getting-started-with-teamkinetic","tag-teamkinetic-workbook","tag-volunteer-management","tag-volunteer-management-software","tag-volunteer-management-software-uk","tag-volunteer-management-system","tag-volunteer-software","tag-volunteer-system"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Getting Started with TeamKinetic: Workbook - TeamKinetic<\/title>\r\n<meta name=\"description\" content=\"New to TeamKinetic? This Workbook will give you all the information you need when getting started with TeamKinetic\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/getting-started-workbook\/\" \/>\r\n<link rel=\"next\" href=\"https:\/\/teamkinetic.co.uk\/blog\/2020\/05\/getting-started-workbook\/2\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_GB\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Getting Started with TeamKinetic: Workbook - TeamKinetic\" \/>\r\n<meta property=\"og:description\" content=\"New to TeamKinetic? 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