{"id":4575,"date":"2019-10-17T10:23:18","date_gmt":"2019-10-17T09:23:18","guid":{"rendered":"http:\/\/teamkinetic.co.uk\/blog\/?p=4575"},"modified":"2019-11-08T19:34:33","modified_gmt":"2019-11-08T19:34:33","slug":"contingency-and-continuity-planning","status":"publish","type":"post","link":"https:\/\/teamkinetic.co.uk\/blog\/2019\/10\/contingency-and-continuity-planning\/","title":{"rendered":"Contingency and Continuity Planning"},"content":{"rendered":"\n<h1><span style=\"font-weight: 400;\">Contingency and continuity planning policy<\/span><\/h1>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Identified Potential Risks<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The following identified risks will trigger a potential contingency event, each event is independently risk assessed and will be managed in accordance with this policy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Natural disaster<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fire<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Flood<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sudden cessation of trade<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Sale of company<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Hardware failure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Software failure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Malicious attack<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data breach<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Litigation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data theft<\/span><\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Application continuity and security<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Our hosting network has multiple redundancies and security procedures including, but not limited to;<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">24 x 7 x 365 Manned Security &amp; Monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Smart Card access policies<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Internal and External CCTV systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Security breach alarms<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">24 x 7 environmental monitoring systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Constant evaluation and testing of all systems<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">N+1 redundant Heating Ventilation Air Conditioning (HVAC) system<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Fully redundant air handling units provide constant fresh airflow<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Raychem Fluid Detection<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">FM200 fire suppression equipment<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Dual independent power feeds, backed up by dual battery string Uninterrupted Power Supplies (UPS) systems (deployed as standard)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">2 Megawatt diesel generators to protect services from any single power failure<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Diverse fibre routing via multiple carriers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Truncated internal cable network<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">ODF\/DDF (Optical Distribution Frame\/Digital Distribution Frame) bandwidth<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Cross Connection to a number of Tier 1 carriers<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Internal inventory systems track all cables, circuits and cross-connects<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Scalable architecture including multiple redundant core switches and routers<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Current up time (99.6%) and SLA agreed uptime (99.4%)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bug fix procedure and error reporting (minor to mission critical) and estimated recovery time for various scenario outages from minor to complete disaster recovery as a table :<\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400;\">The maximum duration of service interruption upon total failure will be 24-48 hours. In this time a new server will be provisioned using the most recent whole server backup, brought online, checked and the most recent database backup accessible applied.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We expect service level to be near to 100% once the total failure procedure is complete, with a 24 hour allowance for complete back-up roll back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We expect completely normal service to be resumed within a further 24 hours after the total failure procedure has been completed.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Triggering the Contingency Plan<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Predictable Events<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the case of predictable and knowable events, such as the sale of the company, the contingency plan will be enforced at a set date that will be adequately advertised and discussed with our clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unpredictable Events<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When the event is unpredictable the plan will be triggered immediately once the issue is identified.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Failover testing, Pen testing and frequency<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Our applications are penetration tested after every major release point. Any issues are identified and rectified and the penetration tests repeated.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Backup and recovery strategies are tested monthly for effectiveness, reliability and integrity.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Timely access to components necessary to make use of data<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In the event of the company no longer trading we will make available an open source version of the code as it stands at the last version update.\u00a0 A detailed technical specification of the requirements will accompany this to run the code. All user data will be available to download.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Minimize risk of loss<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Database data loss is minimised by a combination of transactional and full backups. Transactional logs are taken every 15 minutes and a complete backup taken every day. In the event of data loss due to error or mis-configuration the database can be rolled back to the suitable transactional data point and the data repaired. In the event of total failure or server crash a new instance can be brought online with a maximum data loss of 24 hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Application code and content (uploads and other user data) is backed up in full each day to off-site storage. Centralised versioning software is used to maintain a full and complete back of the application code and all changes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Updates and changes are developed on the beta branch of the application code and fully tested before being merged in to the release branch.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"font-weight: 400;\">Data Encryption and protection against data theft\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Physical servers are protected by secure access and are only accessible by authorised personal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Strong password policies are enforced on all physical servers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All default ports are closed and only essential public ports are opened. Database traffic is restricted to only authorised servers and are not publicly exposed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Latest OS security patches are applied on release.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All database stored passwords are encrypted with individual SALTs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend all clients utilise SSL to encrypt user to server traffic and prevent man in the middle attacks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All API access is encrypted via SSL.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Changes<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you require further support or a different service level agreement, please contact the team on <\/span><a href=\"mailto:info@teamkientic.co.uk\"><span style=\"font-weight: 400;\">info@teamkientic.co.uk<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This agreement can be updated on a customer basis with 2 weeks notice and the agreement of both parties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers can opt out of any single update, but any opt out may have unforeseen impacts and TeamKinetic cannot be held responsible or liable for these.\u00a0 Any opt out is at the risk of the customer.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[292],"tags":[],"class_list":["post-4575","post","type-post","status-publish","format-standard","hentry","category-securitygdpr"],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.10 - 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Full copies of all documents that make up our security policy are available on request. We utilise the Information Governance Toolkit to continually assess our adherence to governance standards and requirements. Scope The\u2026","rel":"","context":"In &quot;Policy and Operations&quot;","block_context":{"text":"Policy and Operations","link":"https:\/\/teamkinetic.co.uk\/blog\/category\/policy-and-operations\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":11722,"url":"https:\/\/teamkinetic.co.uk\/blog\/2023\/01\/major-service-loss-january-30th-2023-response-andecommendations\/","url_meta":{"origin":4575,"position":1},"title":"Major Service Loss January 30th 2023: Response and Recommendations","author":"Rolf Herbert","date":"31st January 2023","format":false,"excerpt":"What Happened? Web servers and other public servers are always under attack. 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It is impossible to both have\u2026","rel":"","context":"In &quot;Security and GDPR&quot;","block_context":{"text":"Security and GDPR","link":"https:\/\/teamkinetic.co.uk\/blog\/category\/securitygdpr\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2107,"url":"https:\/\/teamkinetic.co.uk\/blog\/2018\/08\/good-bad-and-ugly-of-the-internet-for-volunteer-managers\/","url_meta":{"origin":4575,"position":2},"title":"Understanding the Good, the Bad and the Ugly of the internet for volunteer managers","author":"Chris Martin","date":"30th August 2018","format":false,"excerpt":"TeamKinetic believes that the internet has the potential for transformation in our world comparable to the Gutenberg's printing press\u00a0, but if the last few years have taught us anything, it's that the internet reflects both the very best and very worst of human nature. 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We know this. You know this. And judging by recent policy discussions, it appears the Government recognises this too. Here at TeamKinetic, our entire purpose is to support and scale the incredible work of charities, NGOs, and\u2026","rel":"","context":"In &quot;News &amp; Views&quot;","block_context":{"text":"News &amp; Views","link":"https:\/\/teamkinetic.co.uk\/blog\/category\/news-views\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":8539,"url":"https:\/\/teamkinetic.co.uk\/blog\/2021\/12\/network-outage-thursday-30th-december-2021\/","url_meta":{"origin":4575,"position":5},"title":"Network Outage Thursday 30th December 2021","author":"Rolf Herbert","date":"30th December 2021","format":false,"excerpt":"Duration - 4 Hours Our sincere apologies for the length of the outage reported today, we always strive to give our customers the best possible service and we failed today to identify and resolve the issue quickly enough. What Happened? 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